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Visualizing UX for Remote Design

Getting everyone on the same page is vital for the success of any agile effort. Systematic, visual representations – maps of the user experience -- help align team towards a common goal. You’re probably already familiar with mapping techniques already out there: journey maps, experience maps, user story mapping and more.

But how do we apply these techniques in remote teams? The shared understanding that visualizations offer seems to get lost when interacting through Slack, Skype and the like. For sure, better tools can help remote collaboration, but ultimately distributed UX design requires a new set of skills.

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Visualizing UX for Remote Design

  1. 1. Visualizing UX for Remote Team Alignment
  2. 2. @JimKalbach
  3. 3. 1. Visualizing UX 2. Remote work
  4. 4. PART 1
  5. 5. You’ve got to start with the customer experience and work back toward the technology – not the other way around. 1997
  6. 6. Created by Effective UI
  7. 7. Erik Berkman (author of Designing Mobile Interfaces)
  8. 8. Individuals Organization Value
  9. 9. “Diagrams are compelling documents that invite engagement by others.”
  10. 10. COLLABORATION
  11. 11. EXAMPLE: SNAP SUPPORT
  12. 12. PART 2
  13. 13. ROBERT KAPLAN & DAVID NORTON “Linking the Balanced Scorecard to Strategy” 1996 REMOTE WORK
  14. 14. POLL
  15. 15. Survey on Remote Design • 275 designers from around the world • Mostly digital product designers • Companies from one to over 10,000
  16. 16. FREQUENCY OF REMOTE WORK
  17. 17. CHALLENGES
  18. 18. QUALITY OF WORK
  19. 19. REMOTE DESIGN • Visual • Divergent • Iterative
  20. 20. REMOTE DESIGN THINKING Hanno.co: “Getting into remote design thinking with MURAL” https://logbook.hanno.co/remote-design-thinking-with-murally/
  21. 21. SKETCHING Nathan Curtis, “Sharing Sketches Remotely” http://www.eightshapes.com/blog/2011/08/19/sharing-sketches-remotely/
  22. 22. REMOTE BRAINSTORMING Jeff Gothelf: “Remote collaborative brainstorming and sketching” http://www.jeffgothelf.com/blog/remote-collaborative-brainstorming-and-sketching-part-i/
  23. 23. LEAN UX
  24. 24. DESIGN STUDIOS
  25. 25. DESIGN STUDIO
  26. 26. USER STORY MAPPING
  27. 27. Work is not a place, it’s what you accomplish with others
  28. 28. @JimKalbach LinkedIn Group: Effective Remote Design Workshop: “Mapping Experience” UX STRAT Conference, Tuesday Sept 8, Athens GA Danke schön

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