Vincent Ribiere's talk at Knowledge Management Middle East 2013

1.
From
Knowledge
Management
to
iKNOWva�on
Management
Vincent
Ribière,
Ph.D.
Managing
Director
–
IKI-­‐SEA
March
26th,
2013,
Abu
Dhabi
www.km-­‐me.com
1
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2. http://phdkim.bu.ac.th
Innovatio Leveraging
idea
and
iKNOWva�o
n n
centric global/open
Social knowledge
managemen
KM t
People-centric
Techno-centric
Adapted
from
N.
Dixon
www.km-­‐me.com
2
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3.
Knowledge
Oil
Well
Approach
to
KM
Improve
K
K
K
K
performance?
Flexibility?
Innova�on?
Sustainable
compe��ve
advantage?
Drilling
for
knowledge
Tapping
into
unused
intangible
assets
Based
on
:
Cavaleri,
Seivert
2005
The
“Green”
KM
Strategy
Share
Knowledge
Emphasis
is
placed
almost
solely
on
the
Where
is
the
recycling
recycled
“New”
aspects—
knowledge?
without
really
crea�ng
anything
Conserve
new.
Not
Waste
Knowledge
Knowledge
Based
on
:
Cavaleri,
Seivert
2005
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3
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4.
“Wealth in the new regime
flows directly from
innovation, not
optimization; that is, wealth
is not gained by perfecting
the known, but by
imperfectly seizing the
- Kevin Kelley
k ”
Integrated
focus:
Knowledge
and
Innova�on
Accumula�on
of
value
Source: D. Amidon
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5. Does
an
idea
is
the
s
ame
as
knowledge?
= ?
Which
came
first?
Idea?
Knowledge?
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6.
An
idea
is
a
new
network
of
neurons
Does
an
idea
is
the
s
ame
as
knowledge?
=
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6
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7.
The
SECI
model
of
knowledge
crea�on
and
u�liza�on
Sharing and creating
tacit knowledge Articulating tacit
through direct
experience Is
new
Tacit knowledge knowledge through
dialogue and reflection
Socialization Externalization
1. walking around
inside the
I
knowledge
=
5. articulating
I
I tacit I
Tacit knowledge
company knowledge
innova�on? 6. translating
G I
Explicit knowledge
I
2. walking around I I
outside the tacit
Systemizing and
applying explicit
company O G knowledge
knowledge and
3. accumulating G G
O G
information
tacit I
7. gathering and G
knowledge integrating
4. transferring of Internalization Combination
explicit
Learning knowledge
tacit and
Explicit knowledge knowledge
acquiring new tacit
knowledge in
8. transferring
practice and diffusing
10. embodying of explicit
explicit
knowledge through action and practice
knowledge
11. Using simulation and experimentsNonaka, Takeuchi, Konno, Toyama
©
9 editing explicit
Is
knowledge
a
?
pre-­‐requisite
for
crea�vity
and
innova�on?
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7
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8.
“If
you
want
to
make
an
apple
pie
from
scratch,
you
must
first
create
the
universe”
Dr.
Carl
Sagan
(American
Astronomer,
Writer
and
Scien�st,
1934-­‐1996)
Path
Dependence
Theory
Path
dependence
explains
how
the
set
of
decisions
one
faces
for
any
given
circumstance
is
limited
by
the
decisions
one
has
made
in
the
past,
even
though
past
circumstances
may
no
longer
be
relevant.
(
a
kind
of
so�
determinism)
Recent
evolu�on
to
cogni�ve/knowledge
path-­‐
dependence
Technological
trajectories
(lock-­‐in)
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9. Cycling
Worlds
Incremental
vs.
Radical
innova�on
? Fixa�on
effect
Unlearning
Mo�va�on
(Int.
Extr.)
Pressure
Adaptor
vs.
Innovator
N.I.H.
syndrome
Adapted from JONNE CESERANI
Example
of
fixa�on
effect
(op�cal
illusions)
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9
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10.
Learn
to
…
unlearn!
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11. Cycling
Worlds
Single loop Double loop
learning learning
Source: JONNE CESERANI
Best/Good/Proven
P
rac�ces
Do
Best
prac�ces
and
Lessons
learned
kill/hinder
innova�on?
What
about
bad
or
worst
prac�ces?
Should
we
evolve
from
Good
prac�ces
(past)
to
promising
prac�ces
(future)?
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12.
Best
Prac�ces
/
Benchmarking
Handovers
From
Surgery
to
Intensive
Care
Ferrari’s
Formula
One
Handovers
and
Lessons
learned
from
Ferrari
pit
stop
team
The
rou�ne
in
the
pit
stop
is
taken
seriously
What
happens
in
the
pit
stop
is
predictable
so
problems
can
be
an�cipated
and
procedures
can
be
standardized
Crews
prac�ce
those
procedures
un�l
they
can
perform
them
perfectly
Everyone
knows
their
job,
but
one
person
is
always
in
charge
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13.
Summary
of
the
new
handover
protocol
A
dance
choreographer
was
involved
to
help
the
team
posi�on
themselves
to
stay
out
of
the
way
of
others.
Working
with
the
choreographer
also
introduced
the
discipline
of
quietness
and
calm
Classical
Music
(KM)
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14. Jazz
(Innova�on)
Yes
to
the
Mess
(Book)
1. Mastering
the
art
of
unlearning
2. Developing
affirma�ve
competence
3. Embracing
errors
as
a
source
of
learning
4. Balancing
freedom
and
constraints
5. Learning
by
doing
and
talking
6. Followership
as
a
noble
calling
7. Nurturing
double
vision
8. Advancing
engaged
strategic
improvisa�on
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15.
Story
telling
Pa�erns
A�tudes,
fears,
hopes,
and
values
are
strongly
influenced
by
stories.
People
connect
with
stories
and
share
Necessity
is
the
mother
of
Inven�on
Flood
in
Thailand
Fall
2011
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16.
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17.
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18.
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19.
Knowledge
sharing
on
Social
Media
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20.
Can
we
make
the
crea�ve
and
innova�on
processes
more
systema�c,
more
robust
and
increase
success
rates?
Componen�al
theory
of
individual
crea�vity
New
idea
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20
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21.
Role
of
knowledge
in
the
crea�vity
process
Before
crea�ve
process
– Browsing
through
exis�ng
internal
and
external
knowledge/solu�ons/ideas
– “GoogleStorming”
-­‐
Systema�c
Serendipity
During
crea�ve
process
– Access
to
technical
databases
–
patents
– Big
Data
Source: Creax
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22.
Source: Creax
45
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23.
Concept-­‐Knowledge
(C-­‐K)
Theory
Systema�c
(step
by
step)
method
to
design
breakthrough
products,
technology,
solu�ons,
services,
etc…
C
K
Scien�fic,
Technologi
c,
Market,
Behavior,
etc.
Breakthrough
design
technic
Systema�c
design
Innova�ve
design
Known
specifica�ons
No
specifica�ons
Known
technologies
Technologies
and
market
Known
market
are
not
fully
known
Source: A.Hatchuel
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24.
Example
Concept
Knowledge
A
cheap
and
light
To
sit?
camping
chair
Defini�on:
to
be
in
a
posi�on
on
a
chair,
etc.
in
which
the
upper
part
of
your
body
is
upright
and
your
weight
is
supported
at
the
bo�om
of
your
back
Agreed
on:
To
stand
in
feeling
comfortable
and
by
having
our
2
hands
free
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25. Example
Concept
Knowledge
A
cheap
and
light
To
sit
camping
chair
Agree
on:
To
stand
in
feeling
comfortable
and
by
Legs
having
our
2
hands
free
By
observa�on:
4
1
-­‐
Chairs
have
legs
2
3
More?
0?
Number
of
legs
4
1
2
3
Not
for
camping!
Hanging!
On
the
floor!
Many
0
Leg?
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25
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26. Example
Concept
Knowledge
A
cheap
and
light
How
do
we
sit
on
camping
chair
the
floor?
Legs
0
4
1
Anatomy
–
Observa�on
–
Interview
2
3
Hanging
On
the
floor!
Back pain!
More?
Solu�on
to
back
pain
si�ng
posi�on
Yoga
Nomadic
Ayoreo
Indians
of
Paraguay
(Cloth
band/strap)
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27. Example
Concept
A
cheap
and
light
Knowledge
camping
chair
To
sit
Legs
0
How
do
we
sit
on
floor?
4
1
Hanging On
the
floor!
2
3
More?
cloth
band
textile strap
A
cheap
and
light
camping
chair
Commercialized
product:
“Chairless”
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28. New
concepts
and
n
knowledge
ew
Exploi�ng
Exploita�on
and
Explora�on
The
use
and
Doing
something
development
of
different,
a�ain
new
things
already
Knowledge
known
The
past
The
future
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29. The
IBM
Global
C
EO
Study
2006
80%
o
f
i
to
bre deas
that
h
akthro ave
le
and
se ugh d
from
r rvices
products
ou�ne originate
discu
-­‐
M.I.T ssions
.
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30.
“When
you
hire
a
pair
of
hands
you
get
a
free
brain”
idea
Kno
wled
ge s
lope
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31.
Please
do
not
hesitate
to
contact
me
if
you
have
further
ques�ons!
vribiere@gmail.com
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32.
Conceptual
Blending/Integra�on
Blogs,
social
Best
prac�ces
Communi�es,
media,
Sensors,
Lessons
CoP,
Networks
Weak
signals,
learned
crowd
compe�tors,
Patents,
clients,
Etc.
Etc.
External
Past
knowledge
knowledge
Social
knowledge
(Internal
formalized
@
Meta
level)
“Conceptual
blending
is
a
crea�ve
thinking
process
that
involves
blending
two
or
more
concepts
in
the
same
mental
space
to
form
new
New
idea
ideas”
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