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Free Association Profiling on sound logos
         - an exploratory study

Jesper Ramsgaard, Julie Winther, Suzanne Beckmann, Guillaume Le Ray
             DELTA SenseLab, Copenhagen Business School
Introducing Delta SenseLab



SenseLab offer basic and
advanced perceptual
evaluation services


1) End-user perception
2) Applied mostly to sound
3) Also for visual and
   haptic/tactile quality
Motivation for the current study


Challenge two common assumptions about sound logos:




                                                       !
      1. Sound logos can successfully communicate
                     specific attributes
    2. Sound logos are perceived as a representative
                       for the brand




                                                       ?
       1. Which associations do sound logos elicit
           2. Does the amount mean anything
           3. How are sound logo recognised
Association network theory

Collins & Loftus, 1975:
• Associations are ”nodes”
   linked together
• Nodes represents anything
   which can be perceived, felt
   or thought.
• The links between the
   nodes are activated when
   you retrieve stored
   information in your mind


                                  Krishnan, 1996
Seconday brand associations




              Brand equity is increased when

 “the consumer has a high level of awareness and familiarity
   with the brand and holds some strong, favourable, and
           unique brand associations in memory”
                         (Keller 2008)
The experiment

• Setup
       1. Association elicitation
       2. Valence rating
       3. Self-categorization

• Stimuli
      10 sound logos
      No specific information of
      context and brands

• Subjects
      45 participants (mainly students)
      49% female, on average 24
      years old
      (SD = 3.92, range = 18-35).
Valence and number of associations
Analysis of variance (ANOVA)
Grouping associations
                                          SMS-
                Computer                  jingle
                 Starting                               Calm
                             Windows
                            Click sound                              Fun

                                                            Short
                 Mobile                        Simple
                                Wrong
               commercial                                           Sad
  TV-show                       button

                                                   Fresh
                  Quiz
                                      Happy
                                      people
The news                                                   Spring
                                                                     Water
                         Vacation
            winning                            Beach

                            Lotto
Principal Component Analyse
Associative space - Sound 6

                              Annoying
                              Jingle
                              Commercial
                              Computer error
                              sound
                              Computer starting
                              Mobile commercial
                              Text message
                              Next in line
                              Light
                              Mobile
                              Ringtone
                              Piano
                              Warning
                              Correct answer
Associative space - Sound 6
                                                                      Annoying
                                           Repartition of the Varia   Jingle
                         25
                                                                      Commercial
                                                                      Computer error
                         20        19.4                               sound
Percentage of Variance




                                                                      Computer starting
                                                                      Mobile commercial
                         15

                                               12.6                   Text message
                                                                      Next in line
                         10
                                                                      Light
                                                              6.33    Mobile
                         5
                                                                      Ringtone
                                                                      Piano
                              comp 1




                                          comp 2




                                                         comp 3




                         0                                            Warning
                                                                      Correct answer
Associative space - Sound 5

                              Burning paper
                              Coffee beans
                              Yoga
                              Knife
                              Fresh
                              Grill
                              Soft Drink
                              Dragon Fly
                              Asia
                              Slaughter house
                              Adventure game
                              Kill Bill
                              Melancholy
                              Rain
                              Kitchen
Associative space - Sound 5
                                                                      Burning paper
                                           Repartition of the Varia
                         25
                                                                      Coffee beans
                                                                      Yoga
                                                                      Knife
                         20
Percentage of Variance




                                                                      Fresh
                                                                      Grill
                         15
                                                                      Soft Drink
                                                                      Dragon Fly
                                   10.4        10
                         10
                                                                      Asia
                                                              7.36
                                                                      Slaughter house
                         5                                            Adventure game
                                                                      Kill Bill
                              comp 1




                                          comp 2




                                                         comp 3



                         0
                                                                      Melancholy
                                                                      Rain
                                                                      Kitchen
Do consumers see sound logos as logos?
Implications for designers


• Complex sounds may elicit more
   associations
• Association spaces gives
   designers an idea of the referential
   meaning
• Heavy marketing efforts are
   necessary to establish a brand-
   sound link




Free Association Profiling shows how associations of the sound
logo without direct reference to the brand match the company‘s
secondary brand associations
Questions?



        Julie Winther:
  Julie.winther@gmail.com

www.juliewinther.blogspot.com

   Twitter: @JulieWinther




   Jesper Ramsgaard:
       jra@delta.dk

   www.madebydelta.dk
References
•   Aaker, Jennifer L. (1997): Dimensions of Brand Personality. Journal of Marketing Research, Vol. 34/3
    August, p.347-356
•   Collins, Allan & Loftus, Elizabeth (1975): A Spreading-Activation Theory of Semantic Processing,
    Psychological Review, Vol.82, No.6, 407-428
•   Keller, Kevin L. (2008): Strategic brand management. Building, Measuring, and Managing Brand Equity.
    Pearson International Edition, 3rd edition
•   Krishnan, H.S (1996): Characteristics of memory associations: A consumer-based brand equity
    perspective. International Journal of Research in Marketing, Vol.13, p.389-405
•   Graakjær, Nicolai J (2008): Musik i tv-reklamer - En tekstanalytisk undersøgelse. Institut for
    Kommunikation, Aalborg Universitet.
•   Martens, W. & Zacharov, N. (2000). Multidimensional perceptual unfolding or spatially processed speech
    I: Deriving stimulus space using INDSCAL, AES 109th Convention, Los Angeles.
•   Leonard B. Meyer (1956). Emotion and meaning in music. The University of Chicago Press.
•   Meyers-Levy, Joan (1989): The Influence of a Brand Name‘s Association Set Size and Word Frequency
    on Brand Memory. Journal of Consumer Research, Vol.16 (sept).
•   Russell, J. A. (2003). Core affect and the psychological construction of emotion. Psychological Review,
    110(1), 145-172.
•   Zentner, Marcel, Didier Grandjean, and Klaus R Scherer (2008).. "Emotions Evoked by the Sound of
    Music: Characterization, Classification, and Measurement." Emotion 8, no. 4
•   Roedder John, Deborah, Loken, Barbara, Kim, Kyengheui & Basu Monga, Alokparna (2006): Brand
    Concept maps: A Methodology for identifying Brand Association Networks. Journal of Marketing
    Research, Vol.XLIII (Nov.), p.549-563
•   Schubert, Emery (1996): Enjoyment of negative Emotions in Music: An Associative Network
    Explanation. Psychology of Music, vol.24, p.18-24

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Abc 2011 til uddeling

  • 1. Free Association Profiling on sound logos - an exploratory study Jesper Ramsgaard, Julie Winther, Suzanne Beckmann, Guillaume Le Ray DELTA SenseLab, Copenhagen Business School
  • 2. Introducing Delta SenseLab SenseLab offer basic and advanced perceptual evaluation services 1) End-user perception 2) Applied mostly to sound 3) Also for visual and haptic/tactile quality
  • 3. Motivation for the current study Challenge two common assumptions about sound logos: ! 1. Sound logos can successfully communicate specific attributes 2. Sound logos are perceived as a representative for the brand ? 1. Which associations do sound logos elicit 2. Does the amount mean anything 3. How are sound logo recognised
  • 4. Association network theory Collins & Loftus, 1975: • Associations are ”nodes” linked together • Nodes represents anything which can be perceived, felt or thought. • The links between the nodes are activated when you retrieve stored information in your mind Krishnan, 1996
  • 5. Seconday brand associations Brand equity is increased when “the consumer has a high level of awareness and familiarity with the brand and holds some strong, favourable, and unique brand associations in memory” (Keller 2008)
  • 6. The experiment • Setup 1. Association elicitation 2. Valence rating 3. Self-categorization • Stimuli 10 sound logos No specific information of context and brands • Subjects 45 participants (mainly students) 49% female, on average 24 years old (SD = 3.92, range = 18-35).
  • 7. Valence and number of associations Analysis of variance (ANOVA)
  • 8. Grouping associations SMS- Computer jingle Starting Calm Windows Click sound Fun Short Mobile Simple Wrong commercial Sad TV-show button Fresh Quiz Happy people The news Spring Water Vacation winning Beach Lotto
  • 10. Associative space - Sound 6 Annoying Jingle Commercial Computer error sound Computer starting Mobile commercial Text message Next in line Light Mobile Ringtone Piano Warning Correct answer
  • 11. Associative space - Sound 6 Annoying Repartition of the Varia Jingle 25 Commercial Computer error 20 19.4 sound Percentage of Variance Computer starting Mobile commercial 15 12.6 Text message Next in line 10 Light 6.33 Mobile 5 Ringtone Piano comp 1 comp 2 comp 3 0 Warning Correct answer
  • 12. Associative space - Sound 5 Burning paper Coffee beans Yoga Knife Fresh Grill Soft Drink Dragon Fly Asia Slaughter house Adventure game Kill Bill Melancholy Rain Kitchen
  • 13. Associative space - Sound 5 Burning paper Repartition of the Varia 25 Coffee beans Yoga Knife 20 Percentage of Variance Fresh Grill 15 Soft Drink Dragon Fly 10.4 10 10 Asia 7.36 Slaughter house 5 Adventure game Kill Bill comp 1 comp 2 comp 3 0 Melancholy Rain Kitchen
  • 14. Do consumers see sound logos as logos?
  • 15. Implications for designers • Complex sounds may elicit more associations • Association spaces gives designers an idea of the referential meaning • Heavy marketing efforts are necessary to establish a brand- sound link Free Association Profiling shows how associations of the sound logo without direct reference to the brand match the company‘s secondary brand associations
  • 16. Questions? Julie Winther: Julie.winther@gmail.com www.juliewinther.blogspot.com Twitter: @JulieWinther Jesper Ramsgaard: jra@delta.dk www.madebydelta.dk
  • 17. References • Aaker, Jennifer L. (1997): Dimensions of Brand Personality. Journal of Marketing Research, Vol. 34/3 August, p.347-356 • Collins, Allan & Loftus, Elizabeth (1975): A Spreading-Activation Theory of Semantic Processing, Psychological Review, Vol.82, No.6, 407-428 • Keller, Kevin L. (2008): Strategic brand management. Building, Measuring, and Managing Brand Equity. Pearson International Edition, 3rd edition • Krishnan, H.S (1996): Characteristics of memory associations: A consumer-based brand equity perspective. International Journal of Research in Marketing, Vol.13, p.389-405 • Graakjær, Nicolai J (2008): Musik i tv-reklamer - En tekstanalytisk undersøgelse. Institut for Kommunikation, Aalborg Universitet. • Martens, W. & Zacharov, N. (2000). Multidimensional perceptual unfolding or spatially processed speech I: Deriving stimulus space using INDSCAL, AES 109th Convention, Los Angeles. • Leonard B. Meyer (1956). Emotion and meaning in music. The University of Chicago Press. • Meyers-Levy, Joan (1989): The Influence of a Brand Name‘s Association Set Size and Word Frequency on Brand Memory. Journal of Consumer Research, Vol.16 (sept). • Russell, J. A. (2003). Core affect and the psychological construction of emotion. Psychological Review, 110(1), 145-172. • Zentner, Marcel, Didier Grandjean, and Klaus R Scherer (2008).. "Emotions Evoked by the Sound of Music: Characterization, Classification, and Measurement." Emotion 8, no. 4 • Roedder John, Deborah, Loken, Barbara, Kim, Kyengheui & Basu Monga, Alokparna (2006): Brand Concept maps: A Methodology for identifying Brand Association Networks. Journal of Marketing Research, Vol.XLIII (Nov.), p.549-563 • Schubert, Emery (1996): Enjoyment of negative Emotions in Music: An Associative Network Explanation. Psychology of Music, vol.24, p.18-24