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Communication Skills by Joycee Pillay.pptx

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Communication Skills by Joycee Pillay.pptx

In this world of quick and rapid development and growth
There are many such scenario which are faced by the youth of today's gener
Not only the youth but also the age where you come in contact with the corporate world
Where you need to enhance the way you communicate, to express oneself in a very formal and decipline language.
The feeling of shyness and embarrassment when you try to express yourself but aren't able to are you are just out of vocabularies or you just miss the grammatical order of sentences formation are normal to say but unbearable to feel
At these drastically enhanced and virtually forecasted areas of human race the language and the mode of communication are the only methods of expressing ourselves.

Keeping the trends and traditional values in mind usage of words has been changed so far
But the sentence formation has experienced most of the changes where phrasal verbs and phrases, idioms and proverbs .

In this world of quick and rapid development and growth
There are many such scenario which are faced by the youth of today's gener
Not only the youth but also the age where you come in contact with the corporate world
Where you need to enhance the way you communicate, to express oneself in a very formal and decipline language.
The feeling of shyness and embarrassment when you try to express yourself but aren't able to are you are just out of vocabularies or you just miss the grammatical order of sentences formation are normal to say but unbearable to feel
At these drastically enhanced and virtually forecasted areas of human race the language and the mode of communication are the only methods of expressing ourselves.

Keeping the trends and traditional values in mind usage of words has been changed so far
But the sentence formation has experienced most of the changes where phrasal verbs and phrases, idioms and proverbs .

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Communication Skills by Joycee Pillay.pptx

  1. 1. Presented By Joycee G Pillay MBA 1st Year Dr.Babasaheb Ambedkar Marathwada University Aurangabad
  2. 2. Objectives Define and understand communication and the communication process List and overcome the filters/barriers in a communication ProcessPractice active listening
  3. 3. Need for communication  On a daily basis we work with people who have different opinions, values, beliefs, and needs then our own. Our ability to  Exchange idea with others  Understand other's perspectives,  Solve problemswill depend significantly on how effectively we are able to communicate with others.
  4. 4. What is Communication?  COMMUNICATION IS THE ART OF TRANSMITTINGINFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON TO ANOTHER COMMUNICATION IS THE PROCESS OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS.  ITS ESSENCES : -  PERSONAL PROCESS  OCCURS BETWEEN PEOPLE  MEANS TO INFLUENCE OTHERS  EXPRESSION OF THOUGHTS ANDEMOTIONS THROUGH WORDS & ACTIONS.  TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE  IT IS A SOCIAL AND EMOTIONAL PROCESS
  5. 5. What are the most common ways we communicate?
  6. 6.  Downwards Communication: Highly Directive, From Senior To Subordinates, To Assign Duties, Give Instructions, To Inform To Offer Feed Back, Approval To Highlight Problems Etc.  Upwards Communications:it Is Non Directive In Nature From Down Below, To Give Feedback, To Inform About Progress/Problems, Seeking Approvals  Lateral Or Horizontal Communication  Formal Network : Virtually Vertical As Per Chain Go Command Within The Hierarchy.  Informal Network: Free To Move In Any Direction May Skip Formal Chain Of Command. Likely To Satisfy Social And Emotional Needs And Also Can Facilitate Task Accomplishment. Types of Communication
  7. 7. Types of communication  Lateral communication: This form of communication is found among members working at the same level i.e. the colleague or peer group. It is the most effective form of communication as there is no barrier of subordinate or boss present over there.However, it often degenerates in to rumors and gossips, which are harmful to the growth of any institution.
  8. 8. Types of communication  Diagonal communication: In large organizations various departments need communicative support from each other. As no one is directly responsible for the ultimate action, communication depends, in such situations, on the goodwill and cooperation of the members.
  9. 9. Types of communication  The Grapevine : The commonplace form of lateral or horizontal form of communication is grapevine, is called backbiting and backstabbing.
  10. 10. Forms of communication  Verbal Communication : Oral communication- Face to Face, Public speech, Telephone, Interview, Meeting Written Communication -Letter, Memo, Circular, Report, Minutes, e mail, sms  Non verbal communication : Visual- Pictorial symbols, Poster, Graphs & charts, Signs, Signals Aural- Drum beat, Siren, Whistle, Horn, Buzzer & bell
  11. 11. The communication process
  12. 12. Essentials of a communication  A common communication environment  Cooperation between the sender and the receiver  Selection of an appropriate channel  Correct encoding and decoding of the message  Receipt of the desired response and feedback
  13. 13. Levels of communication  Extra personal communication Communication between human beings and non-human entities is extra personal communication.  Intrapersonal communicationThis takes place within the individual.  Interpersonal communication Communication at this level refers to the sharing of information among people. It can be formal or informal. For example your interaction with a sales clerk in a store is different than with your friend and family.  Mass communication For this kind of communication we require a mediator to transmit information.
  14. 14. Barriers to communication
  15. 15. Hearing Vs Listening  Hearing Physical process, natural, passive  Listening Physical as well as mental process, active, learned process, a skill
  16. 16.  Always think ahead about what you are going to say.  Use simple words and phrases that are understood by every body  Increase your knowledge on all subjects you are required to speak.  Speak clearly and audibly.  Check twice with the listener whether you have been understood accurately or not  Always pay undivided attention to the speaker while listening.  While listening, always make notes of important points.  Repeat what the speaker has said to check whether you have understood accurately. ESSENTIALS OF COMMUNICATION Dos
  17. 17.  Do not instantly react and mutter something in anger.  Do not use technical terms & terminologies not understood by majority of people.  Do not speak too fast or too slow.  Do not speak in inaudible surroundings, as you won't be heard.  Do not assume that every body understands you.  While listening do not glance here and there as it might distract the speaker.  Do not interrupt the speaker. ESSENTIALS OF COMMUNICATION DON'TS
  18. 18.  IMPROVE LANGUAGE  IMPROVE PRONUNCIATIOON  WORK ON VOICE MODULATION  WORK ON BODY LANGUAGE  READ MORE  LISTEN MORE  INTERACT WITH QUALITATIVE PEOPLE  IMPROVE CIN YOU TOPIC OF DISCUSSION  PRACTICE MEDITATION & GOOD THOUGHTS  THINK ANDY SPEAK  DO NOT SPEAK TOO FAST  USE SIMPLEVOCABULARY  DO NOT SPEAK ONLY TO IMPRESS SOMEONE  LOOK PRESENTABLE AND CONFIDENT How to Improve Existing Level of COMMUNICATION?
  19. 19.  Keep appropriate distance  Take care of your appearance  Be aware - people may give false cues.  Maintain eye contact  Smile genuinely Improving Body Language Tips
  20. 20. Success for YOU... ...in the new global and diverse workplace requires excellent communication skills! Thanks…..

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