1. (562)397-1176
Josie79rivera@yahoo.com
JOSIE RIVERA
PROFESSIONAL
SUMMARY
Seekinganopportunitywithan organizationwhocan effectivelyutilize anenergetic, results-
oriented leaderand team-playerthatwill bringstrongadministrativeknowledgeandskillstoa
growingcompanyin need oftop-levelsupport.
Self-starterwith a positive, can-doattitude whoisdriventoobtain results,goalorientedand ability
toalign with company’sgoalsand objectives.
ACCOMPLISHMENTS  Managedandmentoredan effectivehighfunctioningteamofprofessionals
 Successfullyplanned andorganizedCompanyevents; Training,EmployeeRecognition,
Department Meetings
 Increased office organizationbydevelopingefficientadministration policiesand
procedures.
 Public Relations and expert in Conflict Resolution
 Oversee and manage multi-site organizations
 Participatedin extensive leadership buildingMentorship programbyCEO
 Certified Pro-ActTrainerin De-Escalation andCrisisCommunication andSafety
 Office skills: Computer-savvy,Proficient knowledgeofMicrosoftOffice,NextGen,
Providerportal,PatientQuickview,PeopleSoft.
 Demonstrated knowledgeofHIPAAPrivacyand SecurityRegulationsbyappropriately
handlingpatientinformation.
EXPERIENCE CareMore of California, Long Beach, C A AUG 2005- Feb 2015
Behavioral Health Dept. Office Manager
 Create problemsolutionsandconflictresolutionwithpsychiatricpopulation.
 Quicklyrespondedtocrisissituationswhensevere mentalhealth andbehavioral issues
arose.
 FamiliaritywithDual Diagnosispopulation.
 Supervisedstaffofteammembersatthreedifferent BH offices.
 The “gotoperson”for allBehavioral healthatover20CCC locationslocal andoutofstate.
 Created annual goals, Approved travelexpensesand reimbursementrequests.Maintained
department budgets.
 Review information sheetsfor all payments, financials, and deficiencyreports
 Verify client boardsare correct and all information hasbeen updated tothe database
daily.
 Review admission paperwork and check for accuracy.
 Performance Management, annuallyreviewedemployee performance and providedcritical
feedbacktoassistin employee development.
 Coached,counseled employeesand administrateddiscipline actionsasneeded.Held
employeesaccountable foractionsaccordingtocompanypoliciesandprocedures.
 Responsiblefor schedulingofprovidersand employeesateach location.

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 Reviewedandapprovedtimecardsforprocessingbypayrolldepartment.
 Developed,plannedandexecutedpoliciesandproceduresfor developmentofprogramfrom
start ofprogramtopresent.
 Trainedandsupported usersduringnew system implementationsand upgrades
 Draftedmore than10 jobaidsfor 10+departments
 Organized- personal and professional calendars and supplied reminders ofupcoming
meetingsandevents for30+providers.
 Coordinatedalldepartmentfunctions .Draftedmeetingagendas,suppliedadvance
materialsand executedfollow-up for meetingsand team conferences.
 Overseeand administer employeerecognitionprograms
 Maintain certification,developedlesson plansandteachPro-Act(professionalAssault Crisis
training)forover 200employee’slocalandoutofstate.
 Providedupdatedprintedmaterialand lead interactive2 day16 hr classesforemployees
monthly.
 Participatedin leadershipbuildingandmonthlymentorship fromseniormanagementteam
and CEOofCareMore.
MedicalReceptionist/FileClerk(March 2004-Aug-2005)
 Maintain, organize medical recordsfor Subpoenas,futureappointments,purgingof
documentsandupdatefiles.
 Receptionist-Greet register andcheck-in andcheck- outpatientsfor 12+ providers.
 Answerphones, takemessagesandhelppatientsanswerquestionsor directtoappropriate
person.
 Account receivables, takepaymentsandapplytopatientsaccounts.
 Update insuranceinformation and workwithinsurancecompaniestoverifyeligibilityand
benefitcoverage.
 Provide writtendocumentationtopatientsofhealthcare instructions.
 Schedule transportationasneededfor patients.
EDUCATION CERRITOS COLLEGE- CERRITOS, CA
MEDICAL ASSISTANT PROGRAM
2003- Completed externship hours and courses in 2 yr. program for front & back office skills in
Phlebotomy, Medical Terminology, Nutrition, Billing and Coding.
Pro-Act (Professional Assault and Crisis training)- Long Beach, CA- Certified Trainer
2014- Certificate is current and can be sponsored to continue by new company. Completed over
144 hours of hands on employee training hours