1. Joshua Payne
 Kellyville Ridge, NSW 2155  0403176211 josh.payne99@hotmail.com
Objective:
Being driven to achieve outstanding results for my employer and myself I aim to be the best I can possibly be
both personally and professionally. These are the core attributes which I have built my career on and strive to
improve every day.
I am looking for a challenging Networking / Systems engineering role which will allow me to grow both
personally and professionally. Where I can apply my passion for IT and utilize my proven technical skills and
harness my excellent communication skills to address customer concerns and requirements in a friendly and
efficient manner to achieve outstanding results.
Personal Profile:
I am a friendly, intelligent, personable individual with excellent communication skills who is driven to succeed
at whatever I put my mind to. The ability to stay poised and maintain a sense of humor and calm under
pressure are qualities which have proven invaluable in my pursuit of my chosen career path in IT.
Since finishing my IT diploma at Blacktown Tafe, I have completed several certifications and have worked for
several reputable IT services companies for a period greater than 5 years. Initially starting out as a level 1
Systems Engineer and progressing over a short period of time into a level 1 Networking Support role. I have
progressed from there to being a level 2 Engineer within the Systems and Network Engineering arenas and
developed skills in many areas beyond this. I left my last full time position to pursue my goal of starting my
own business which unfortunately has not been entirely successful due to a persistent series of attempted
hacker intrusions which occurred during daily operation early on in the business startup. This greatly
impacted my ability to operate successfully and has resulted in some temporary setbacks in achieving my
personal business goals in the meantime.
Education:
- NetFormX Certified Design Engineer – Completed Nov 2009
- 70-290 Managing and Maintaining a Windows Server 2003 Environment – Oct 2009
- Introducing Citrix Essentials for XenServer 5.5 (CEX-100-1W) - Completed October 2009
- Microsoft Certified Professional (MCP) – Completed Sept 2009
- 70-270 Installing, Configuring and Administrating Windows XP Pro – Completed Sept 2009
- Cisco Certified Network Associate (CCNA) – Completed July 2009
- Cisco Certified Entry Level Technician (CCENT) – Completed July 2009
- Cisco Networking Academy Program – Completed June 2009
- Diploma in Information Tech Networking – Completed June 2009 (With Distinction)
- Certificate IV in Information Tech Networking – Completed June 2008 (With Distinction)
- Higher School Certificate – Completed - November 200
- School Certificate – Completed - December 1998

2. Joshua Payne
Technical Skills Summary:
Employment History:
Owner / Operator of 'Dial A Techie' – February 2014 – December 2014
Dial A Techie was involved in the supply of computer hardware and IT services to the public and small
business.
Roles and Responsibilities:
- Receiving telephone calls -General customer service
- Insurance and budgets -Backup of company data
- Organizing and managing Customer Billing -Business Marketing
- Customer appointments -Ordering stock
- Over the phone technical support -On site technical support
- Computer hardware installs, repairs, sales -Operating system recovery
- Computer software sales, installs and repairs -Data recovery / backup
- Accounts payable and accounts receivable -Invoicing clients
- Cash sales -Taxation requirements GS
- Assemble computer systems, Roll out the OS and standard application suites
- Author professional correspondence to customers and vendors
- IT equipment removals and relocation -Forensic IT Services
- Basically Everything!
Network and Systems Engineer with Nortec – August 2012 – July 2014
Network Engineer with Bluefire (Netforce) – October 2010 – August 2012
Roles and Responsibilities:
- Customer engagement - Maintain company standards at all times
- Time Management & Allocation - DataCentre Bandwidth Troubleshooting
- Problem analysis - Customer outage report generation
- Troubleshooting of identified issues
- Liaise with 3rd parties to achieve customer objectives
- Project tasks and complete projects
- Liaise with carriers to resolve Internet link issues and performance problem
- Core networking Changes, Installations & maintenance
- Configure network equipment for replacement
- Firewall modifications and troubleshooting
- Customer networking equipment changes and maintenance
- Configure network equipment for new links or for integration with existing infrastructure
Contact details: Carl Marsus Mbl: 0402885501 - Scott Atkinson Mbl: 0414593722
IT Systems Support Level 1&2
Report Preparation
IT Documentation
Data Backup
Server Admin.
Desktop Windows
Vista/XP/2000/7 support skills
Firewall support (multi-vendor)
Cisco ASA & PIX firewalls etc.
Penetration Testing
Malware Analysis
Forensic Data Recovery
NAS (Network Attached Storage)
Cisco Routers of all sizes
IPv4 + IPv6 Networking
LAN Switching
LAN Routing
WAN Routing
Cisco Catalyst & Nexus
Switches
Cisco Layer 3 Switching
Configure network devices to
specifications
Virtualization
(Hyper-V & VMware)
Cisco and HP CLI
Data Centre Deployments
Network Security
Microsoft Server
2000/03/08/12
Network Design
Project Management
Wireless Networking
Network Discovery & Monitoring
Network Administration
Forensic IT Investigations
Network Maintenance
Load Balancing
Web Development
(Joomla + Drupal)
Systems Security
Server and Device Racking and
Cabling

3. Joshua Payne
Systems Engineer with Netforce – Feb 2010 – October 2010
Roles and Responsibilities:
- Customer engagement - Maintain company standards at all times
- Problem analysis - Customer outage report generation
- Troubleshooting of identified issues - Liaise with 3rd parties to achieve customer objectives
- Server changes and Maintenance - Setting customer expectations
- Server Maintenance and Admin - Server installations and maintenance
Contact details: Jim Cantor Mbl: 0414593723 Scott Atkinson Mbl: 0414593722
Internship with Cisco Systems: - KTN (Know the Network) Engineer -
Nov 2009 – Dec 2009
Two month internship with Cisco Systems through Red Giraffe Recruitment.
Contact Details: Preetha Mbl: 0425252937 – Rick Childs Mbl: 0411285349 Secure Customer Credential
Storage and Disposal
Roles and Responsibilities:
- Customer engagement - Maintain company standards at all times
- Data Centre Logical Mapping - Contract Validation
- Support Contract Validation - Data collection
- Customer report generation - Customer presentations
- Liaise with other Cisco stakeholders - Initiate customer contact
- Network discovery - Setting customer expectations
- Maintain Customer Information Privacy - Secure Customer Credential Storage and Disposal
Full Time Study – Blacktown TAFE -
Cert IV & Diploma in Network Engineering -
FEB 2007 – NOV 2008
Soft Skills Summary:
Communication: Reports/Presentations/TECHNOLOGY
- Communicate technological concepts to people using layman’s terms to facilitate understanding.
- Rapidly learn and master varied computer programs.
- Rapidly learn and master new technologies / networking services
- Communicate effectively with many different types of people
- Deliver presentations to a professional level employing various levels of language
- Develop and deliver training presentations for internal training purposes
- Train new team members on an individual basis

4. Joshua Payne
Professional Experience:
Customer Service/NETWORKING/Problem Solving:
Develop and implement Network Design plan for business:
- Create all the required documentation to completely design and implement a Small to Mid-Sized
Business Network
- Implement the network based on designs and prepared implementation plan
Various IT support Roles:
- Level 1&2 Systems Support Engineer
- Level 1&2 Network Engineer
- Level 1&2 IPTel Support Engineer
- Level 1&2 Network Project Engineer
- Level 1&2 DataCentre Engineer
- Level 1 Web Designer / Developer
- Level 1&2 Systems Project Engineer
- Level 1 Storage Solutions Engineer
- Level 1 Database Engineer
- Level 2 Network Architect
- Forensic IT Specialist
- Level 1 Penetration Tester
IT&C Resource Relocation:
- Datacentre Deployments
- Server / Rack re-locations and cabling
- The Setup of new offices or branches for various companies
DETAIL MASTERY & Organization:
Manage all aspects of day-to-day operations as owner and operator of Dial A Techie:
- Hardware & Software maintenance
- Finances: accounts payable/receivable, invoicing, insurance, billing, budgeting, Marketing etc.
- Compliance with all OH&S safe workplace practices
Referees:
Referees are available upon request.