1. JOSHUA G. MARGOLIS
914 E Plate Drive, Palatine Illinois
(847) 274- 8969
SUMMARY
IT Professional with highly effective team participating skills and broad-based experience in Project Management, Help Desk
Management and Network administration, vendor negotiations, team facilitation and staff development including pre-analysis,
business analysis, design, testing, implementation, integration and support. Valuable asset to any project with the ability to lead
team through all phases of task from implementation through completion while maintaining excellent written and verbal
communications to all parties involved.
EDUCATION
Bachelor of Science in Computers, 12/93
Bachelor of Science in Business Administration, emphasis in Accounting, 12/93
COLUMBIA COLLEGE, Columbia, Missouri
SKILLS
• Areas of expertise include:
- Project Management - Define business requirements prior to and throughout the project life cycle
- Responsible for staff metrics which included completion time, customer satisfaction, response time, visits to resolve
issue, and any other requirement from the SLA.
- Prepare Training Agenda’s and facilitate the flow of information to end clients.
- Ability to develop visionary, revenue generating, business plans
- Oversaw 1500 internal & external clients
- Planning, developing, and implementing software technology solutions drawing from extensive project management
experience
- Designed processes to help groups identify all tasks required to maintain and exceed inter-department assignments
- Building, installing, and supporting all hardware, software, servers, workstations, and networks
- Weekly meetings to keep channels of communication flowing
- Mentoring, Hiring, Releasing, Reviewing, Raises, etc…
• Core Competencies include:
- Networking: Novell 3.x/4.x, Windows NT 3.x/4.x Server & Workstation, Windows 2000, 2003, 2008, Unix/Linux
- Platforms: DOS, Novell, Windows NT, Windows 9.x, 2000, XP, Vista, 7, 2003, 2008, Unix (AIX, Solaris), Linux
- Software: Microsoft Office 97, 2000, 2007, 2010, 2013 & XP, Lotus 1-2-3, Quattro Pro, Visio, Microsoft
Project, WinBatch, Lotus Notes 3.x, 4.x, 5.X, cc:Mail 2.x, 6.x, 8.x, pcAnywhere, LanDesk, Microsoft
SQL Server 6.5, ArcServe 6.5 for NT, ArcServe 5.1 for Novell, Lotus Organizer 2.x and 4.1 G.S.,
NetBackup 5.x, 6.x, 7.x, PureDisk, Data Domain
- Hardware: Compaq Proliant Servers, Compaq Laptops, Toshiba Laptops, IBM Laptops, Dell Laptops, HP
Desktops, Fluke, ADIC Autochanger DLT, Dell Servers, HP Servers, IBM 3584, StorageTek
- Certifications: NetWare Administrator (CNA), Certified Lotus Specialist (CLS), System Administration
• Effective interaction with all levels of internal/external organization as coach, counselor, problem solver, change
agent and facilitator utilizing exceptional organizational, interpersonal and communications skills.
EMPLOYMENT HISTORY
Blue Cross Blue Shield Association (Contractor), Chicago, IL June 1, 2014 to Current
Storage Engineer
Storage Engineer responsible for managing 3 environments, 500+ servers via 7 NetBackup Master/Media Servers
• NetBackup 5230 ( 2 Master ), ( 4 Media ) Svr. Windows ( 2 Master ), ( 6 Media ) Svr. Solaris Master & Media Svr
• Quantum Tape Library ( 3 ) supporting 1800 slots. IBM 3584 Tape Library (2) supporting 1200 slots.
• Responsible for all backups, projects, tasks, troubleshooting, CRM, RTO’s, disaster recovery, server builds.
• Leverage NetBackup Enterprise 7.6.1.1 ( Upgraded from 7.5.0.6 ) via PureDisk, Advanced Disk ( NetApp NDMP ), AIR
& Tape for VMware, Windows, Oracle (RMAN), NDMP, Solaris, Linux & AIX clients.
• Design and collaborate documentation with team
• Worked on NetApp Storage, Hitachi Storage, IBM Storage to provide DataStores and LUNS
Joshua G. Margolis, Page 1 of 3

2. JOSHUA G. MARGOLIS
914 E Plate Drive, Palatine Illinois
(847) 274- 8969
Fidelity Information Services, Chicago, IL 2005 to May 31, 2014
Storage Engineer
Storage Engineer responsible for managing 31 environments, 10,000+ servers, to ensure 19 client’s servers are protected.
• NetApp VTL 700 – Monitoring (Actions Required, Logs), Virtual Tapes (Import From Shadow Tape Pool) work in
conjunction with IBM TS3500 tape library. Create team documentation, Assist team so NetBackup can see the tapes.
• Responsible for projects, tasks, troubleshooting, CRM, RTO’s, disaster recovery, server builds.
• Leverage NetBackup Enterprise 5.x, 6.x, 7.x, 7.5 to protect the client’s applications and data.
• Design documentation while training colleagues.
• Setup/Configured Netbackup Master/Media servers in Unix and Windows
• Worked on Symantec 5020/5030 appliances and EMC Data Domain.
Lanier Worldwide, Oakbrook, IL 2003 to 2005
Project Coordinator & Customer Relationship Manager
Work with fortune 500 companies in managing projects to disseminate hardware and software to the customers
• Build customer relationships with internal/external customers and vendors
• Perform pre-analysis based on scope of business to determine which equipment is needed for the customer while
lowering total cost of ownership and increasing productivity.
• Communicate to project team daily objectives and status while maintaining an upbeat atmosphere
• Lead entire project life cycle from initial development to post project follow-up while meeting deadlines
• Provide case study by analyzing business needs while determining best practices to lower costs on an on going basis.
LaSalle Bank, N.A. (a member of ABN AMRO), Chicago, IL 1998-2002
Group Manager & Project Manager & LAN Administrator
Hardware: Desktop HP, Compaq, IBM and IBM laptops; Software: Lotus Notes 4.x/5.x, Excel, Word, Access, Project for
97/2000, Outlook 97/2000 & XP, Windows NT 4.x, 2000 clients, Lotus 1-2-3, SMS and WinBatch,
Responsible for multiple roles within the company that included Project Management, System Administration and Help
Desk Administration for 24+ sites throughout the Midwest, West and East Coast.
• Ownership for various high impact projects, with responsibility for accountability metrics, milestones, communication,
documentation, and training support for all users involved.
• Coordinate resources to ensure project needs are addressed and effectively assign tasks and deliverables to team
members
• Working experience in definition, design, development, and implementation of business information systems projects.
• Engineered, tested, integrated and supported the following products to 1500+ clients:
- cc: Mail to Lotus Notes 4.x Client Migration - Lotus Organizer 2.x to 4.1 conversion
- Internet Explorer 5.5 - Palm Pilots (IBM Workpads/Palm M500)
- Speedscan document imaging project - AT&T Global Network Dialer
• Lead project teams and effectively utilize internal and external resources to achieve project objectives
• Define development strategy, objectives, timelines and milestones for assigned projects.
• Develop and maintain project schedules/timelines
• Setup internal project meeting/conference calls with resources
• Follow-up and communicate with QC team members on status of certain bugs and tasks via change management.
• Effective communication and coordination with other departments within company as well as clients at the jobsite
Andersen Consulting, Northbrook, IL 1996-1997
Lotus Notes Administrator
Responsible for the management, maintenance and support of multi-server, multi-platform enterprise-wide messaging
Infrastructure, including E-Mail, Calendaring and Scheduling, virus protection, performance monitoring, tuning, and
capacity planning with Lotus Notes.
• Troubleshoot issues as necessary, including performing hands-on correction of problems and participation in rotating
on call responsibility.
• Assisted clients with special needs and problem resolution
• Utilized analytical and project management skills to establish logical processes, ensuring follow-through to
completion, followed change management procedures, and maintained documentation.
Joshua G. Margolis, Page 2 of 3

3. JOSHUA G. MARGOLIS
914 E Plate Drive, Palatine Illinois
(847) 274- 8969
• Supported 12-Lotus Notes Servers, while taking responsibility for the design and implementation of backup servers
spanning 80+ Lotus Notes Servers.
• Performed troubleshooting on Windows NT 3.51/4.0 Server connectivity and domain problems.
Quantra Corporation, Northbrook, IL 1994-1996
LAN/WAN & Lotus Notes Administrator
• Designed, developed, and maintained a 250+ node network for 350 employees in four cities.
• Administrated Novel 3.11, 3.12, and 4.1 Network.
• Managed accounts and security for Novell and Lotus Notes.
• Created accounts for employees on the PBX.
• Interfaced with Vendors to maintain software and hardware upgrades.
Joshua G. Margolis, Page 3 of 3