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MANAGEMENT of
IT SERVICE STRATEGY
WHAT IS MANAGEMENT OF IT SERVICE
STRATEGY PROCESS?
• Aligned with the overall organization strategy.
Management of IT Service Strategy
Objective:
• Provide value that serves customers.
Management of IT Service Strategy
Activities:
• Identification of Opportunities.
• Identification of Constraints
• Organizational Positioning
• Planning
• Execution
Management of IT Service Strategy
Sub-Processes:
• Strategic Service Assessment:
• Service Strategy Definition:
• Service Strategy Execution:
Management of IT Service Strategy
Important Definitions:
• Business Planning Information (BPI):
• Service Strategy Plan:
• Strategic Service Assessment:
• Strategic Action Plan:
THE END
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Management of IT Service Strategy

  • 2. WHAT IS MANAGEMENT OF IT SERVICE STRATEGY PROCESS? • Aligned with the overall organization strategy. Management of IT Service Strategy Objective: • Provide value that serves customers.
  • 3. Management of IT Service Strategy Activities: • Identification of Opportunities. • Identification of Constraints • Organizational Positioning • Planning • Execution
  • 4. Management of IT Service Strategy Sub-Processes: • Strategic Service Assessment: • Service Strategy Definition: • Service Strategy Execution:
  • 5. Management of IT Service Strategy Important Definitions: • Business Planning Information (BPI): • Service Strategy Plan: • Strategic Service Assessment: • Strategic Action Plan:

Editor's Notes

  1. In this tutorial, we will discuss Management of IT Service Strategy Process. Here, You will learn the Definition, Objective, Activities, Roles, and Sub-Processes. To achieve this, the process must follow the rule of SMART (S – Specific; M – Measurable; A – Achievable; R – Relevant; T – Time-bound).
  2. According to its definition, Management of IT Service Strategy process is responsible for ensuring that services and the way they are managed are aligned with the overall organization strategy. The primary objective of the Management of IT Service Strategy Process is to assess the service provider's offerings, capabilities, rivals, as well as current and potential market standards in order to develop a strategy to serve customers. Now once the strategy has been defined, Management of IT Service Strategy process is also responsible for guiding through the implementation of the strategy.
  3. there are certain activities that need to be performed in this process, some of those are: Identification of Opportunities: Analyze the internal and external environments, to identify any potential opportunities that may benefit the organization. Identification of Constraints: Analyze and identify any activity, that might prevent or delay the achievement of business outcomes. Organizational Positioning: The organization needs to define its own position with regard to their competitors and customers. So, this should define the targeted market segment, offered services, and how the competitive advantage will be achieved. Planning: This process is also responsible for producing and maintaining IT Management Strategy & Strategic Plans for each offered services. Also, it must ensure that IT Strategy is always aligned with Business Strategy. Execution: It is also responsible for assigning appropriate service according to customer needs & Implementation of defined Strategy.
  4. Subprocesses are: Strategic Service Assessment - To evaluate or assess the present market standing of the service provider. This assessment includes current service offerings, customer needs and competitive offers from market rivals. Service Strategy Definition - It looks into the result of strategic assessment & helps to define the overall goals a service provider should take. It also helps to develop and to identify offered services for different customer segments to better provide value. Service Strategy Execution - This is the final sub-process under the Management of IT Service Strategy Process. It defines and plans for strategic initiatives, to ensure a successful implementation of the organization strategy to ensure effective delivery of value to customers.
  5. BPI - It is a means of collecting important input from clients and external service providers for revising the Service Strategy and improving services which are currently offered or to be offered in future. Service Strategy Plan - It deals in converting a new customer need into a solution, through a unique and cost-effective set of connected capabilities and resources. Strategic Action Plan - It plans the steps required to implement the previously defined Service Strategy, by defining specific tasks and responsibilities. Strategic Service Assessment - It is used to gain insight into a service provider's strengths, weaknesses, risks, and opportunities prior to developing a Service Strategy.