The document provides information about career opportunities in tourism and hospitality in Queensland, Australia. It includes introductory messages from the Minister for Education and Tourism Industry Council CEO welcoming readers. It also provides information on funding and programs from the Queensland government to support tourism and hospitality training. The guide then outlines various career paths within different sectors of the industry such as accommodation, food and beverage, attractions, and more.
3. There’s never been a better time to launch a
career in Queensland tourism. From hotels,
resorts, transport and travel, tourist attractions,
and adventure tours – there are many job
opportunities in tourism.
Tourism needs media and marketing specialists, business
managers, developers, a range of hospitality roles, tour guides,
pilots, flight attendants, cruise industry jobs, boat captains,
finance specialists, travel agents and events managers.
Right now there are more than 230,000 Queenslanders working
in tourism in every corner of the state – and you can be a part of it.
Queensland tourism is growing like never before with 23,000 new
jobs expected by 2020 – with more than $12 billion in new hotel
and resort investment in the pipeline.
It’s easy to see why. Record numbers of visitors are coming
to Queensland to experience some of Australia’s most iconic
destinations like diving the Great Barrier Reef, exploring
heritage-listed rainforests, visiting our beaches and authentic
outback adventures.
I encourage school leavers and young people to use this
Tourism Career Guide as a go-to to discover the jobs and
career opportunities in the tourism and hospitality sector – the
possibilities are endless to build a successful, lifelong career.
I am delighted to join with the Queensland Tourism Industry
Council to encourage you to choose a career in tourism.
The Hon Kate Jones MP
Minister for Education
Minister for Tourism and Major Events
Theysayeveryjourney–nomatterhowlong–starts
with the first step.That first step into a professional
career is a big deal for school leavers, parents and
anyone changing careers. This guide seeks to
provide relevant information to those looking to
join one of the fastest growing global industries.
Tourism is an important contributor to the Australian economy
and has been recognised among Australia’s greatest comparative
advantages. Queensland’s tourism industry is the state’s second
largest export earner, having contributed $23 billion to the total
Gross State Product (Tourism Research Australia, June 2015).
International visitor arrivals continue to grow, bringing increased
business confidence and major infrastructure expenditure. Events
such as the 2018 Commonwealth Games on the Gold Coast and
major infrastructure developments in numerous Queensland
regions, including the $3 billion Queen's Wharf Brisbane
Integrated Resort Development and new Brisbane Airport runway
development, will further expand labour opportunities.
Ever growing visitation figures deliver even greater employment
opportunities in tourism and hospitality. It is expected the Australian
tourism industry will require 60,000 skilled workers by 2020,
including 10,500 in Queensland (Australian Tourism Labour Force
Report 2015).
Tourism and hospitality offers a very broad range of job and career
opportunities that come with many, highly desirable advantages
for those suited to work in a customer-focussed service industry.
As is evident from the testimonials from many professionals in this
guide, the people in this industry are passionate about their work.
We hope you will be inspired by opportunities
explained here to take your first step towards a
rewarding career.
Daniel Gschwind
Chief Executive
Queensland Tourism Industry Council
MINISTER'S MESSAGEQTIC’S MESSAGE
iiTOURISM & HOSPITALITY CAREER GUIDE
4. iii QUEENSLAND TOURISM INDUSTRY COUNCIL
DEPARTMENT OF TOURISM, MAJOR EVENTS, SMALL BUSINESS AND THE COMMONWEALTH GAMES
ĥĥ Finding a job in tourism
Queensland welcomes millions of tourists every year and you
can have a role in giving them the holiday of a lifetime. Be part
of this innovative industry and develop skills that can be used in
this diverse and dynamic sector, as well as others. Working in the
tourism sector offers flexibility in working hours and conditions,
brings people together from all around the world and all walks of
life, introducing you to new people, ideas and places.
ĥĥ Gold Coast 2018 Commonwealth Games
The Gold Coast 2018 Commonwealth Games (GC2018) will be
staged from 4–15 April 2018 and will showcase the Gold Coast
and Queensland as a modern and vibrant destination for business,
tourism and investment. The organisers need to recruit 1,000
extra workers with many jobs on offer now and in the future for
people from all walks of life to join the team in areas including
finance, transport, administration, sport and technology,
security, logistics, customer service, IT services, graphic design,
medical support staff and many more positions.
For more information visit: www.gc2018.com/careers
ĥĥ Tourism and Events Queensland
Tourism and Events Queensland (TEQ) is the state’s lead
marketing, destination and experience development and major
events agency. It works in partnership with regional tourism
organisations, industry and commercial stakeholders to build
Queensland’s tourism and events industry to foster innovation,
drive industry growth and boost visitor expenditure. It recognises
the importance of supporting the learning and development of
the future leaders of the tourism industry. It gives university
students and graduates studying tourism, business, marketing or
a related discipline the opportunity to undertake practical work
experience. TEQ is committed to providing work experience
opportunities that benefit both students' learning as well as the
business.
For more information visit: www.teq.qld.com
6. v QUEENSLAND TOURISM INDUSTRY COUNCIL
ACKNOWLEDGEMENT
Q U E E N S L A N D
M U L T I C U L T U R A L
C E N T R E
Trinity Fauren
OUR SUPPORTERS
The Queensland Tourism Industry Council (QTIC) would like to
acknowledge the assistance and contributions received from
our industry and government partners listed below.
In particular we wish to recognise the financial support received
from the Queensland Government; the Department of Tourism,
Major Events, Small Business and the Commonwealth Games and
the Department of Education and Training.
QUEENSLAND
TOURISM INDUSTRY
COUNCIL
The Voice of Tourism
7. 1TOURISM & HOSPITALITY CAREER GUIDE
CONTENTS
TOURISM & HOSPITALITY CAREER GUIDE
ACCOMMODATION 4 FOOD & BEVERAGE 12
EVENTS & ENTERTAINMENT 20 TOURISM SPECIALISATION 28
ATTRACTIONS & ADVENTURE 34 INFORMATION SERVICES & SALES 44
TRANSPORT & INFRASTRUCTURE 48 TOURISM DEVELOPMENT 60
TERTIARY EDUCATION 82
AWARDS & RECOGNITION 90
ASSOCIATED OCCUPATIONS 66
HINTS & TIPS 104
LICENSING 96
ACCREDITATION 100
FULL INDEX
16. 10 QUEENSLAND TOURISM INDUSTRY COUNCIL
CAREER PROGRESSION ACCOMMODATION
ACCOMMODATION
Matt Young
VICE PRESIDENT OF OPERATIONS - ACCOR HOSPITALITY
Matt was drawn to hospitality at an early age and he knew that hospitality
was where he wanted to focus his career. In his current role as Vice President
for Accor Hospitality, he enjoys the diversity in markets and projects
including new openings, rebranding and refurbishments.
When talking about the future of the industry, Matt believes digital and
technological advancements are going to change the way we work:
“This will certainly change the way we structure our
businesses and the talent we need to attract in our
employees.”
To those considering a job in hospitality, Matt wants to say that this industry
is a lifestyle that can be extremely rewarding:
“Your dedication and commitment will be rewarded and
the journey is incredible.”
Housekeeper Front Office Agent
Porter
Concierge
Housekeeping Supervisor Front Office Supervisor
Department Manager
General Manager
Accommodation Owner
CONTENTS
21. 15TOURISM & HOSPITALITY CAREER GUIDE
FOOD & BEVERAGE
Matt Golinski
QUEENSLAND CELEBRITY CHEF
After completing high school, Matt undertook a four-year apprenticeship
and went on to become Head Chef for various Australian and international
restaurants and travelled the world while working his craft.
Nowadays Matt spends much of his time teaching, promoting his mantra of
eating locally and supporting local farmers.
“To produce the best food you need the best ingredients, so you
need to form relationships with producers directly and get the
food direct from the farm as fresh as possible.”
What he enjoys most about his work is that it’s never‑ending learning and he
gets to express his creativity with food.
“If you want to grow and achieve success in the food industry, then
do your research, find the best restaurants, approach them and
ask to work there. Get your foot in the door, show some initiative
and enthusiasm as that’s often the thing that will get you noticed.
Continue to train yourself, don’t rely on people to train you. Learn
as much as you can all the time. Never stop learning. I wish you a
happy and rewarding career making your mark in the hospitality
industry.”
CAREER PROGRESSION KITCHEN
Kitchenhand
Cook/Baker
Commis Chef
Demi Chef
Chef De Partie
Sous Chef
Executive Chef
Restaurant Manager
Specialisations
RELATED ROLES
KITCHEN
`` Food Service Manager
`` Kitchen Manager
`` Restaurateur
`` Caterer
`` Catering Assistant
`` Breakfast Cook
`` Fast Food Cook
`` Takeaway Cook
`` Kitchen Hand
CONTENTS
24. 18 QUEENSLAND TOURISM INDUSTRY COUNCIL
FOOD & BEVERAGE
David Rolfe
FOOD AND BEVERAGE MANAGER
NEXT HOTEL (SILVER NEEDLE HOSPITALITY GROUP)
David has been immersed within the hospitality industry for 17 years,
working with hotels and casinos in 11 different countries.
For David, hospitality is about interaction.
“We interact with so many different people – we pick
up, we learn, we look at mistakes. It’s about being
attentive to the people who are around us but without
being intrusive.”
David’s advice to those considering a career in hospitality is to experience
different establishments before making a decision if this industry is for you.
“You may find that you come to a hotel, a 5-star
property such as Next Hotel, and it’s just not the type
of environment you’re looking for. But you may find
that the local cafe down the road is exactly the type of
role you’re after. Step in, don’t be afraid to have a go
and you will find your niche.”
Food RunnerGlass Runner
Wait StaffBar AttendantBarista
Maître d'
Head Waiter/ressSenior Bar AttendantHead Barista
Floor Supervisor
F&B Supervisor
Specialisations
F&B Manager
Restaurant Manager
CAREER PROGRESSION FRONT OF HOUSE
CONTENTS
32. 26 QUEENSLAND TOURISM INDUSTRY COUNCIL
EVENTS & ENTERTAINMENT
Samantha Thompson
BUSINESS DEVELOPMENT MANAGER (BUSINESS EVENTS)
GOLD COAST TOURISM CORPORATION
The tourism industry is something Samantha has been involved with since
the age of 14. She has worked in other industries, but she found her true love
when she began her career in the MICE (meetings, incentives, conferences
and events) sector, working for Gold Cost Tourism Corporation (GCTC).
After she gained as much industry experience as she could, she established
relationships with representatives of GCTC and made her intentions clear
that she wanted to become part of the GCTC team. She waited patiently and
then the right job came up at the right time.
“I am thankful every day for where I am now. I love
business development and teamed with tourism it
makes for a very interesting and fun role. This is my
dream job!”
Samantha’s message to everyone considering a career in tourism is:
“If you genuinely enjoy learning about travelling and
connecting with people, in a fast-paced, fun and
energetic environment, come and join us!”
CAREER PROGRESSION EVENTS
Catering AssistantEvent Assistant
CatererProduction Staff
Public RelationsVenue CoordinatorEvent Coordinator
Team Supervisor
Section Manager
CONTENTS
34. 28 QUEENSLAND TOURISM INDUSTRY COUNCIL
TOURISM
SPECIALISATION
ĥĥ ECOTOURISM
ĥĥ MARINE TOURISM
ĥĥ AGRITOURISM
ĥĥ CULTURAL TOURISM
CONTENTS
35. 29TOURISM & HOSPITALITY CAREER GUIDE
TOURISM SPECIALISATION
ECOTOURISM
Ecotourism aims to preserve the
integrity of the destination. Its focus is
on conserving the local environment
and historical heritage, while supporting
the culture and encouraging people to
look after the natural resources that
attract them to the region.
Many tourists are looking to travel
to pristine and aesthetically pleasing
locations to experience something
new and beautiful. Unfortunately, it is
usually these environments that are the
most fragile and susceptible to outside
influences and impacts. To ensure these
amazing regions are preserved for the
future, travellers must do their part in
their protection.
Ecotourism operations promote
sustainable travel that benefits local
communities, culture, and heritage and
minimise impacts on the environment.
It focuses on educating tourists on
travelling green.
Providing accommodation that restricts
mass tourism in sensitive environments
ensures that the natural regeneration
rate of the environmental asset is not
compromised and ensures the longevity
of the resource.
WHAT IS ECOTOURISM?
Ecotourism is ecologically sustainable tourism with
a primary focus on experiencing natural areas that
fosters environmental and cultural understanding,
appreciation and conservation.
Source: Ecotourism Australia
Join us and help protect
Queensland’s national parks.
For more information npsr.qld.gov.au/about/
employment/become-a-ranger
Become a Park Ranger
Ad69AdAdA2.PhotootoMa:Ma:MximeCoqrduard@QdGldGovtovto
Rangers share Queensland’s national parks
with visitors from around the world.
They manage fires, weeds and feral animals,
build and maintain tracks, boardwalks and
camping areas.
Queensland Parks and Wildlife Service is responsible for conserving,
presenting and sharing all of Queensland’s national parks.
ECOTOURISM
CONTENTS
37. 31TOURISM & HOSPITALITY CAREER GUIDE
MARINE TOURISM
AGRITOURISM
WHAT IS MARINE TOURISM?
WHAT IS AGRITOURISM?
Marine tourism occurs on, under, over, and around the
ocean. This includes areas such as beaches, estuaries,
reefs, deep ocean, and airspace over water. Recreational
activities related to marine tourism can include stand-
up paddleboarding, yachting, cruising, windsurfing,
wildlife watching, professional/amateur diving, boat
touringandfishing.
Agritourism involves tourism experiences that are
agriculturallybased.Thisincludesfarmoroutbackstation
experiences, vineyards, and fruit picking. Agritourism
helps rural areas boost their income opportunities and
provides a chance to showcase the quality regional
food, wine and agricultural lifestyles. The food and wine
industry of agritourism is popular, where tourists can
witness a ‘paddock to plate’ experience with authentic
regional produce.
TOURISM SPECIALISATION
CONTENTS
44. ATTRACTIONS & ADVENTURE
John Sharpe
CO-OWNER - RIVERLIFE
John chose to be in the tourism industryin the early2000s when developing
the Story Bridge Adventure Climb project.
“I thought it was something exciting to do and we could
develop new concepts and new adventures, based
around Brisbane and the Brisbane River.”
The thing John enjoys most about working in the tourism industry is meeting
people from different countries as well as locals, and experiencing fun
adventures with them.
John advises people considering a career in tourism to look at what they
enjoy.
“If you enjoy dealing with customers, being with people,
and giving great customer service, then you should
definitely pursue a career in tourism. You should do
lots of research which means going out travelling and
see what other people offer to make sure you would be
happy working in tourism.”
Area Manager
Tour Operator
Senior Instructor Senior Guide
GuideInstructor
Tour Supervisor
CAREER PROGRESSION TOURS
CONTENTS38 QUEENSLAND TOURISM INDUSTRY COUNCIL
45. Take it to the
next level
Study Hospitality andTourism Management
Take your career to the next level with James Cook University’s online
Bachelor of Business specialising in hospitality and tourism. You can fit
study around your lifestyle and get a qualification from an internationally
recognised university.
Your study will include contemporary marketing, festivals and events
management, visitor management and behaviour, international tourism
planning and development, and awareness of policy issues including
sustainability and technologies in tourism.
If you are interested in an international experience, there are opportunities
to study part of the course at JCU’s prestigious Singapore Campus.
This degree will equip you with the management skills for a successful
career in tourism, hospitality and entertainment at local, national and
international levels.
Apply now
1800 246 446
jcu.edu.au/business
CRICOSProviderCode:00117J
Picture: 16-storey Sky Trees, part of major
new tourism development in Singapore
CONTENTS 39TOURISM & HOSPITALITY CAREER GUIDE
53. 47TOURISM & HOSPITALITY CAREER GUIDE
BEGIN YOUR CAREER
IN THE EYE-OPENING
WORLD OF TRAVEL!
We’re looking for Travel Sales Consultants to join
the Flight Centre team across Queensland.
A career with Flight Centre is more than just travel - we thrive on exciting adventures,
learning new things and delivering outstanding customer experiences every time.
It’s about being part of a company we believe in.
If you’re a high achiever who’s interested in beginning a career where your love of travel
is considered an asset, you could be our newest recruit!
We offer a wide range of benefits including exclusive employee discounts, educational
trips, global conferences, and opportunities to join one of our teams overseas.
We also continually strive to give our people a clear path to achieving their career goals
through our comprehensive training and development programs.
Join the team that will take you places.
APPLY NOW
at flightcentre.com.au/careers and watch your career take off!
CONTENTS
65. 59TOURISM & HOSPITALITY CAREER GUIDE
RAILWAY INFRASTRUCTURE WORKER
Plans, designs and oversees the development, installation, operation and
maintenance of machinery. They conduct research to solve practical
engineering problems and improve efficiency.
MECHANICAL ENGINEER
ENGINEERING AND
MAINTENANCE
TRANSPORT & INFRASTRUCTURE
Designs, develops and supervises the manufacture, installation, operation
and maintenance of equipment, machines and systems for the generation,
distribution, utilisation and control of electric power. Specialisation areas
include motors and transformers, metal refining and operations of power
plants.
Works on the construction, maintenance and operation of railway
infrastructure, including tracks, signalling equipment and buildings. They
also check, assess and maintain track-laying equipment.
Controls the installation, operation and maintenance of machinery and
equipment on ships and vessels. Marine engineers work in the engine
departments of cargo ships, dredges, offshore supply and drill vessels,
floating production storage and offtake facilities, oil tankers, passenger
ships and tugs. They need to be familiar with various types of diesel engines,
steam plant and gas turbines.
Performs and supervises the design, development, manufacture and
maintenance work of all types of flight vehicles. This may include military
and civilian aeroplanes, helicopters, missiles, launch vehicles, spacecraft,
satellites, and control and guidance systems.
Installs, maintains and repairs aircraft engines, airframes, airframe systems,
electrical, instrument and radio systems, and aircraft structures and surface
finishes.
ELECTRICAL ENGINEER
MARINE ENGINEER
AEROSPACE ENGINEER
AIRCRAFT MAINTENANCE ENGINEER
CONTENTS
66. 60 QUEENSLAND TOURISM INDUSTRY COUNCIL
TOURISM
DEVELOPMENT
ĥĥ URBAN AND REGIONAL PLANNER
ĥĥ DESTINATION MANAGER
ĥĥ TOURISM DEVELOPMENT OFFICER
ĥĥ INDIGENOUS TOURISM
DEVELOPMENT MENTOR
ĥĥ WORKFORCE PLANNING MANAGER
CONTENTS
71. 65TOURISM & HOSPITALITY CAREER GUIDE
To apply, create your Candidate Profile today at mantragroup.com.au/careers
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CONTENTS
72. 66 QUEENSLAND TOURISM INDUSTRY COUNCIL
ASSOCIATED
OCCUPATIONS
ĥĥ HUMAN RESOURCE OFFICER
ĥĥ ACCOUNTANT
ĥĥ BUSINESS DEVELOPMENT
MANAGER
ĥĥ PERSONAL ASSISTANT
ĥĥ IT SUPPORT TECHNICIAN
ĥĥ SOFTWARE DEVELOPER
ĥĥ MARKETING
ĥĥ PHOTOGRAPHER
ĥĥ MULTIMEDIA DEVELOPER
ĥĥ GRAPHIC DESIGNER
ĥĥ WEB DEVELOPER
ĥĥ INDUSTRIAL DESIGNER
ĥĥ ARCHITECT
ĥĥ SUSTAINABILITY CONSULTANT
ĥĥ ENVIRONMENTAL RESEARCHER
ĥĥ NATURE CONSERVATION OFFICER
ĥĥ LANDSCAPE GARDENER
ĥĥ LECTURER
ĥĥ VOCATIONAL EDUCATION TRAINER
ĥĥ SECURITY OFFICER
ĥĥ FIRST AID OFFICER
ĥĥ LIFEGUARD
CONTENTS
79. SPECIALISATIONS
Market Analyst:
`` Collects data on consumers, competitors and marketplace
to consolidate information into actionable items, reports and
presentations in order to support the team during the decision
making process. They analyse data, trends, strategies and
competition with the aim of increasing competitiveness.
Brand Manager:
`` Responsible for ensuring that products, services and product
lines of the brand resonate with current and potential
customers. They monitor marketing trends and keep a close
eye on competitive products in the marketplace.
Sales Manager:
`` Responsible for obtaining profitable results through the
sales team by developing the team motivation, counselling,
skills and product knowledge. The role manages the sales
administration function, operational performance reporting,
and streamlining processes and systems.
Digital Marketing Officer:
`` Develops, analyses and manages online advertising
campaigns for specific brands, products and services in
line with set objectives and targets. Additionally, creates
and manages campaigns, reports and data visualisation
while optimising a campaign’s performance to meet Key
Performance Indicators and client expectations.
Marketing Planning and Research Officer:
`` Provides high-level marketing analytics, campaign reporting
and market intelligence insights. Develops analytical
frameworks, dashboards and reporting processes to support
in-house decision making.
Advertising Officer:
`` Oversees the advertising activity of a business. They are also
responsible for forming and directing the business’s advertising
strategy, as well as implementing advertising campaigns and
supervising various advertising-related departments.
ASSOCIATED OCCUPATIONS
Linda Munro
RTO MANAGER QLD/NT - MCDONALD’S AUSTRALIA LIMITED
Linda started her career in the hospitality industry at the age of 15, as a
kitchen crew member in the local McDonald's. Little did she know that 25
years later she would be still working for the same company!
Linda worked as a managerof several restaurants, as an operations consultant
travelling the state working with restaurants and then moved away from
operations into the Training Department where she is currently the RTO
manager for QLD/NT.
“My employer has provided me with all the necessary training
and coaching where staff training and development is seen as
an investment, not a cost.”
“I love that working for McDonald’s, I am always learning and
being developed!”
CONTENTS 73TOURISM & HOSPITALITY CAREER GUIDE