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Jose G. Felix 1036 Campbell Avenue
jgfelix@icloud.com Lake Wales, FL 33853
(239) 246-6328
Service Manager & Project Manager with Extensive Experience in
Electronic Security, Detection and Surveillance Networks, Imaging and Communications Industry
Executive Summary
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 20+ years’ management and hands-on experience in the security and detection electronics industry.
 Demonstrated ability to interact with diverse individuals from the boardroom to the production floor, from stakeholders to
technicians and subcontractors, and to effectively manage relationships with clients, vendors and government agencies.
 Experience in a wide range of client focused activities, such as operations, service and project management, estimating,
scheduling, field customer service and support, Federal government testing, procurement, and documentation.
 Proven ability to persevere in challenging and ever-changing business environments, and to make difficult decisions and act
on them.
 Led successful teams in the following industries:
o Federal, Commercial and Homeland Security Contractors
o Aviation; Network Explosive Detection Systems
o Security and Surveillance Networks
o Electronic Low-Voltage Systems
Professional Experience
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Customer Support / Service Manager – Latin America and the Caribbean 2015 to present
L3 Communications, Security and Detection Systems, St Petersburg, FL
L-3 Communications Holdings, Inc. (NYSE: LLL) is a corporation that supplies command and control, communications, intelligence,
surveillance and reconnaissance (C3ISR) systems and products, avionics, ocean products, t raining devices and services,
instrumentation, space, and navigation products. Its customers include the Department of Defense, Department of Homeland Security,
U.S. Government intelligence agencies, NASA, aerospace contractors and commercial telecommunications and wireless customers.
 Improved customer services experience in Latin America, create engaged customers and facilitate organic growth.
 Took ownership of customers’ issues and follow problems through to resolution which improves L3’s image in the region.
 Set a clear mission and deploy strategies focused towards the Company mission for the LatAm region.
 Develop and implemented weekly customer interaction and face-to-face contact, service procedures, and processes and
standards which significantly improved relationships and feedback for L3.
 Recruit, mentor and develop customer service providers and nurture an environment where they can excel through technical
support, encouragement and empowerment.
 Keep ahead of our industry’s developments and apply best practices to areas of improvement.
 Implementation of a weekly status report from Service Providers resulting on improved accountability.
Sr. Systems Engineer / Project Manager 2004 to 2015
L3 Communications, Security and Detection Systems, St Petersburg, FL
 Responsible for initial client engagement on integrated design/build projects in order to assess and define the problem space
for each new and/or retrofit project, formulate the corresponding problem solving approach, and promote compliance with
Federal government and L3 Communications guidelines and specifications.
 Key player/project lead for airports including; Las Vegas (LAS), Sacramento (SMF), Orlando (MCO), Fort Myers (RSW),
Chicago O’Hare (ORD), San Juan (SJU), Ft. Lauderdale (FLL), Little Rock (LIT), Myrtle Beach (MYR), Tulsa (TUL), Narita,
Japan, Mexico City, Heathrow (UK) and others where successful project completion was achieved within budgets of $10M
plus.

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 Selected to take on several failing projects and turn around labor cost, functionality and progress, resulting in successful
projects delivered on-time and within budget. Managed teams of up to 5 engineers, technicians, and subcontractors while
establishing necessary developmental changes and technical redesigns.
 Perform required software, implementation, project management, and systems integration engineering tasks for complete
Screening Process and Checked Baggage Inspection System (CBIS) projects.
 Key player during the design review process and implementation of the Test Readiness Review (TRR), and Integrated Site
Acceptance Test (ISAT) Federal government certification between the Baggage Handling System (BHS) contractors, TSA, the
airports and the Explosive Detection Systems (EDS) contractor.
 Reduced high-cost labor estimate and achieved project success within 80% of budget.
Founder / General Manager 1999 to 2004
Diversified Electronic Concepts, San Antonio, TX
I started DEC with the purpose of filling the gap between Multinational Commercial Audio, Video and Electronic Security companies and
local small business commercial retailers for the installation, design, field service and project management of low -voltage electronic
systems.
 Founded and operate a successful business providing high value (cost, performance, re liability) product solutions and system
maintenance services to clients.
 Provided design, sales, installation, project management and field services to customers and contractors for systems in excess
of $250k.
 Directed activities to modify existing installations, improve techniques, and develop test and troubleshooting procedures.
 Maintained high degree of customer satisfaction, retaining clients consistently.
 Secure new customers, contracts, bids and accounts based on a high level of experience, integrity and the proper project
management methodologies.
 Areas of expertise:
 Design and Estimating (RFP) for Electronic Security Systems
 Commercial Audio and Video distribution (Satellite & CATV)
 Closed Circuit Television (CCTV)
 Structured Wiring and Home Theater
 Voice & Data Networks
Military Experience
United States Army / Telecommunications - Team Leader / Project Manager
 Supervised a Communications and Electronics unit of 30 soldiers/technicians, managing labor, training, logistics,
documentation and inventory control.
 Managed 60+ Communications & Electronics installation projects totaling $20M plus.
 Improved turn around repair deadlines and backlogs by recycling damaged or condemned parts and utilizing them to re-
design and repair critical front-line equipment.
 Awarded the Army Commendation Medal and Army Achievement Medal for most efficient and deployable electronics repair
shop for three consecutive years.
 Hold a Secret Security Clearance.
 Part-time electronics instructor at Big Bend Community College, US Armed Forces, overseas campus.
Special Skills
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 Knowledge of MS Project, Visio, Linux, RSLogix 5000 (PLC), and configuration of IP based networks.
 MS Office Tools, RFPs, Service Contracts, and Maintenance Agreements preparation, and successful bidding in very
competitive environments.
 Fluency in speaking, writing and reading Spanish.
 Good planner and organizer know the value of proper research and preparation.
 U.S. Department of Homeland Security – Security background clearance qualified and passed.

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Education
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 Bachelor of Science in Business Administration major in Project Management – Cum Laude - Colorado Tech University.
 Associate of Applied Science in Electronics Engineering Technology – Honor Graduate - Hallmark College - San Antonio, Texas.
 MBA graduate level courses in Business and Project Management – Grantham University