The new era of customer relationships (Relate Live Sydney)

1. What will achieve?

2. Relationships   are   Complicated

3. The nature of   customer relationships   is changing

4. Promoter  Economy New   Business  Models Conscious   Consumers Global   Trends

5. New  Business   Models

6. New Recipes Blog ContentFeatured Chefs

7. 1yr 6yr Great Customer   Experience   increases Lifetime Value

8. Loyalty   drives   Revenue   Growth 2   Years 1   Year Aggregate   Revenue >2xRevenue 15% Churn 5% Churn

9. Promoter   Economy

10. Referral  over sales 98% CSAT 3x more   support agents

11. Satisfied customers promote brands Detractors Passives Promoters 62% Promoters 70% Detractors

12. Conscious Consumers

13. Corporate Social Responsibility   influences where Millennials choose to… Corporate Social Responsibility   influences where Millennials choose to… 82% Recommend 74% Work 4% 6 Invest

14. EvangelismLoyalty Trust Customer Relationships

15. LIVE Andy Lark Xero Chief Marketing and Business Officer

16. Big Data Innovation of the Year

17. Automatic Answers Early Access Program zendesk.com/automatic Brett Adam Vice President Engineering   & Managing Director Australia

18. #RelateLive

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