Turner team cognconflict_presentation

1. Team Cognition Conflict    Presentation   2014 AHRD International Conference in the Americas John R. Turner! email: jrthpt@gmail.com! Presentation:!

2. Team Conflict ✤ Multidimensional Construct! ✤ Three Types ! ✤ Task Conflict ! ✤ ✤ Relationship Conflict ! ✤ ✤ task related! non-task, non-work related! Process Conflict ! ✤ coordination & procedure related "2

3. Lack of Consistency ✤ Process conflict is often omitted.! ! ✤ Definitions for task and process conflict are inconsistent.! ! ✤ Task and relationship conflict have been associated as being cognitive conflict. "3

4. Call to researchers ✤ “There are gaps in the conﬂict literature” (Song, Dyer, & Thieme, 2006, p. 342).! ✤ Amason (1996) calls for ✤ “…we need to develop a more dynamic theoretical perspective about the relationship between conﬂict types” (Behfar, Mannix, Peterson, Trochim, 2011, p. 165). “distinguishing these dimensions from one another” (p. 127).! "4

5. Original Conflict Model "5

6. Team Cognition ✤ Three Constructs for Intra-team Dynamics! ! ✤ Team Mental Models (TMM)! ! ✤ Shared Mental Models (SMM)! ! ✤ Team Member Schema Agreement "6

7. SMM% Team% Member% Schema% Agreement% TMM% Team% Cogni+on% "7

8. TMM & SMM ✤ Similar Constructs.! ✤ The organized, overlapping cognitive representation of knowledge shared by team members.! ✤ Typically measures similarity and accuracy of knowledge. "8

9. Team Member Schema Agreement ✤ Views compatible knowledge structures.! ! ✤ Typically measures schema accuracy and schema agreement. "9

10. Knowledge Structures ✤ TMM, SMM, & Team Member Schema Agreement each measure two different aspects of knowledge structure:! ! ✤ ✤ Elicitation! Representation "10

11. Team Mental Models ✤ Elicitation! ✤ Involves the content or possession of certain knowledge! ✤ Representation! ✤ Involves the relationship or structure of content "11

12. Cognition Conflict ✤ Cognition Conﬂict occurs when the knowledge structures of elicitation and representation are misaligned.! ✤ Interaction between team members tacit and explicit knowledge needs to take place to resolve cognition conﬂict.! ✤ Without interaction, destructive chaos takes place (Nonaka & Takeuchi, 1995). "12

13. Defining Characteristics ✤ These cognitive exchanges, either produced from transitioning between learning behaviors or through the exchanges of tacit and explicit knowledge, identify and deﬁne the cognition conﬂict construct. "13

14. New Team Conflict Model "14

15. THANK YOU – Questions? John R. Turner Email: jrthpt@gmail.com! ! Doctorate Portfolio:! http:// turnerportfoliount.com/ Home! ! University Web Page:! www.lt.unt.edu "15

16. References Amason, A. C. (1996). Distinguishing the effects of functional and dysfunctional conflict on strategic decision making: Resolving a paradox for top management teams. Academy of Management Journal, 39, 123-148. doi: 10.2307/256633! ! Behfar, K. J., Mannix, E. A., Peterson, R. S., & Trochim, W. M. (2011). Conflict in small groups: The meaning and consequences of process conflict. Small Group Research, 42, 127-176. doi:10.1177/1046496410389194! ! Nonaka, Il, & Takeuchi, H. (1995). The knowledge creating company. New York, NY: Oxford University Press.! ! Song, M., Dyer, B., & Thieme, J. R. (2006). Conflict management and innovation performance: an integrative contingency perspective. Journal of the Academy of Marketing Science, 34, 341-356. doi: 10.1177/00092070306286705 "16

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