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Store Manager of
the Year (Cleveland,
Akron, Canton, Erie),
of the Year (#1 DM
Scorecard in the
Nation), Macy’s, 2012
Store Executive of
the Year, Great
Award-Winning Retail Store Manager
Big box-experienced store manager whose 15-year career with Macy’s
has been distinguished by accelerated advancement, awards (including
being named Macy’s Cleveland OH “Store Manager of the Year” in 2013) and
Comprehensive background leading all aspects of retail operations
(e.g., P&L, merchandising, sales, customer service, inventory, personnel
and payroll management)
An articulate and well-spoken store manager, who possesses a keen eye for
trends and a passion for the retail industry. A tenacious leader with an
energetic and enthusiastic approach to all challenges. Highly motivated by
success and target driven. Role model for other employees. Proven ability to
drive sales, recruit and select the best people, in addition to, developing
exceptional staff while also ensuring that team members deliver outstanding
Retail Store Operations
Profit & Loss Management
Budgeting & Cost Controls
Shrink Reduction/Loss Control
Customer Service Excellence
MACY’S DEPARTMENT STORES, INC. — Cleveland, OH...1999-2015
Nations premier Omni-channel retailer with fiscal 2013 sales of 27.9 billion and
ranked #107 on Fortune 500.
Vice President Store Manager - 11/2012 to 3/2015
Promoted to VPSM for Macy’s Richmond Town Square following exceeds
expectation performance as District Merchant. Managed a $10 million, 100-
employee, big-box store; enforced sound merchandising and loss control
strategies; executed corporate programs, promotions and policies; and drove
optimal customer satisfaction, associate productivity and P&L results.
Led the store to the #2 scorecard performance (2013) out of 104 stores
total in the Midwest region in first full year in position. Scorecard results
are comprised of sales, profit, service & credit.
Awarded “Store Manager of the Year” (2013) for Cleveland district as
a result of superior sales, profit, credit and customer satisfaction results.
Elevated store to #1 in credit (2013) in Midwest region with a 17% increase
over previous year results.
1 of only 3 stores in Cleveland district to drive service results over previous
year in 2013.
Built a recognition culture by executing all recognition programs with
energizing and engaging storewide rallies. Improved store engagement
results by 4 points past two surveys.
Excelled in building and motivating management and hourly teams. Developed
many entry-level associates to leadership positions and quickly became one of
the primary trainers of new store executives across the district.
J o h n I n g e r s o l l1351 Fieldstone Court Broadview Heights, OH 44147 (440) 954-2483 firstname.lastname@example.org
District Merchant - Cleveland/Akron/Canton district… 2011 to 2012
Achieved #1 District Merchant scorecard (2012) ranking in the nation as a
result of superior sales, service and event execution. Awarded “District
Merchant of the Year” for Midwest region.
Drove YTD sales 4% over previous year through strong partnerships with all
14 store teams.
Key responsibilities included; reviewing coaching standards during store
visits, directing consistent execution standards based on national guidelines
and communicating priorities and strategies to drive action.
Merchandise Team Manager - Great Northern… 2007 to 2011
• Awarded “Store Executive of the Year” (2010) as a result of superior sales
results, leadership and superb event execution and merchandising
• Analyzed business opportunities, space allocation and productivity, and
emerging trends to drive sales in $30M Macy’s location.
• Forged strong relationships with district merchandising team and leveraged
those partnerships and experiences as a store leader.
Assistant Store Manager - Great Northern…2004 to 2007
• Helped develop team of 8 store executives to drive results in sales, customer
service, credit and shortage reduction by developing their skills, and guiding
their priorization of daily activities through coaching and skills training.
Area Sales Manager (Home and Cosmetics) –Great Lakes…1999 to 2004
• Started as an Executive Trainee in the Home store achieving back to back
highest rating of “Outstanding” on annual reviews before being promoted to
THE UNIVERSITY OF AKRON — Akron, OH
Bachelor of Science in Finance, Finance GPA: 3.7 Overall GPA 3.2
Retail Management Training: Completed management training program at
Kaufmann’s (1999) as well as professional development courses throughout
Macy’s & Kaufmann’s employment (1999 to present). Highlights of topics covered:
Store Operations Management
Inventory & Loss Control
Leadership & Supervision
Merchandising & Plan-O-Grams
Scheduling & Payroll Management
J o h n I n g e r s o l l
OLDE Discount Stockbrokers (Co-op) – Akron…1/1999 to 6/1999
• Shadowed a broker and assisted clients with questions
Computers: MS Office (Word, Excel, PowerPoint); POS & Inventory Systems;
Lotus Notes; Macy’s Mainframe systems
(440) 954-2483 email@example.com