1. Name JOEL C. DELLOSA
Address 1255-D F. Cruz St., Malibay,
Pasay City, Philippines
Contact # 09392867590
Email Address jdellosa_24@yahoo.com.ph
OBJECTIVE: A responsible and challenging position that will utilize my
education and expand my knowledge and offer opportunities for personal
and professional growth.
WORK EXPERIENCE
Global Max Services PTE., LTD. – ROHQ
March 31, 2015 – Present
Technical Support Associate
Task/s:
 Google Mail Administration
o Administration of all gmail domain (maxschicken.com, jambajuice.ph,
yellocabpizza.com, pancakehouse.com, dencios.com.ph, krispykreme.com.ph,
lecoeurdefrance.com, mapleresto.com, merantihotel.com, sizzlinsteak.com, and
teriyakiboy.com.ph) that includes; email account creation, account deletion, email
routing, email migration, password reset, email modification, domain licenses
monitoring and extraction of reports if necessary.
 Responsible for Data Center Monitoring
o Includes; servers, UPS, websites, internet connection and network connectivity
(DSL Lease line, DSL Line, IPVpn, and Hotline/Landline).
o CCTV monitoring and Biometrics connection.
o Managing DHCP server for LAN and WIFI connection.
 Responsible for technical support for end-user need/s
o Includes; desktop and laptop trouble shooting, printer and scanner connection,
software installation (such as, MS Office, antivirus, IPMessenger, skype, viber
desktop and other apps needed for work related).
o Setup of conference room for presentation and/or concall (vonage and
gotomeeting).
o Configuration of FSIT and NAV connection (Accounting system)
o Setup Oracle R12 connection for Accounting, Supply Chain and Commissary
access.
o Desktop and Laptop reformat/system restore.
o Files backup and restoration.
o Email setup and configuration such as; outlook, thunderbird and gmail.
 Support for Commissary and Satellite Office
o IPVpn and OpenVpn monitoring.
o Network connection trouble shooting
o Internet connection monitoring and wireless router/Access point configuration
o Remote desktop and phone support
o Desktop and laptop support

2.  Other related Support
o Android and IOS support for configuration.
o Email account setup for Android and IOS phone.
o Contact Vendors for IT related requirements and purchasing of IT equipments and
software (desktop, laptop, MS Office License, Apple products, CCTV, Server).
The Real American Doughnut Co. Inc (Krispy Kreme)
April 16, 2012 –Sept. 15, 2014
Technical Support Specialist
Task/s:
 Google Mail Administration
 Store Support
o Includes; maintaining local area connection of the store for Back office server and
POS terminal. Conduct preventive maintenance as schedule.
o Network monitoring for the mall hook up.
o Insure POS system is 99% up and running.
o Configuration POS server and managers PC for operation.
o Isolation of POS system encountered during operation or end of day process.
o CCTV monitoring
o Internet and telephone connection monitoring.
o Maintained Wireless connection of all stores.
o Managing digital display for marketing purposes.
o Responsible for purchasing IT equipment for store operations (Desktop, laptop,
router, cctv, POS hardware and software, Digital display, and UPS).
o Responsible for new store setup.
o Store email setup and configuration such as; outlook, thunderbird and gmail.
 Head Office Support
o Includes; desktop and laptop trouble shooting, printer and scanner connection,
software installation (such as, MS Office, antivirus, IPMessenger, skype, viber
desktop and other apps needed for work related).
o Setup of conference room for presentation and/or concall (vonage and
gotomeeting).
o Configuration of FSIT connection (Accounting system)
o Desktop and Laptop reformat/system restore.
o Files backup and restoration.
o Email support, setup and configuration such as; outlook, thunderbird and gmail.
ECopy Corporation
June 21, 2010 – April 14, 2012
Demo and Installation Engineer
Task/s
 Responsible for machine (SHARP Copier) demonstration and installation.
 Configuration of Sharp copier as network printer/scanner or standalone.
 Troubleshoot minor problems of the machine.
 Troubleshoot network problems while on process of installation of the machine copier.

3. EDUCATIONAL ATTAINMENT
2000 – 2010 STI College Cubao
Bachelor of Science in Computer Engineering
1996 – 2000 Sorsogon State College
High School Diploma
1990 – 1996 Buenavista Elementary School
Elementary Diploma
Skill/s:
Computer Literate
Proficient in MS Office
Networking, Laptop and PC Trouble Shooting.
ACHIEVEMENTS/AWARDS
Best in Thesis STI College Cubao, March 2010
Academic Excellent Award STI College Cubao, March 2002
TRAINING/s:
CISCO - CCNA BootCamp
DIOS Philippines, Proj. 4, Quezon City
PROFESSIONAL MEMBERSHIPS
Institute of Computer Engineers of the Philippines
(ICpEP.SE) Member (2010-2011)
Philippine Institute of Computer Engineers, Inc.
(PhiCEs) Member (2003- 2005)
PERSONAL INFORMATION
Date of Birth : 24 March 1983
Place of Birth : Manila
Citizenship : Filipino
Civil Status : Single
Sex : Male
Religion : Roman Catholic
Gender : Male
Height : 5’7” tall
Weight : 56 kls.
Provincial Address : Buenavista, Bacon Dist., Sorsogon City
Other references will be available upon request.