1. Joseph S. Renno
2813 Lakemont Drive, Flower Mound TX 972-897-8335
SUMMARY OF QUALIFICATIONS
• Knowledge of native Sabre, Cargo booking systems, and Cargo products. Work closely
within a team environment utilizing customer service skills and the ability to work under
pressure. Professional, positive, proactive, interpersonal with strong work ethics and a
self-starter.
• Dependable, determined, energetic with comprehensive knowledge of diversity needs-
based controlling markets. Sound judgment and detailed oriented, able to multi-task.
• Open-minded, personal spirit with persuasive communication skills and strong ability to
establish, maintain and strengthen relationships as well as build loyalty with current and
potential customers and fellow employees.
• Demonstrated ability to quickly and efficiently respond to e-mails and handle inbound
phone calls with courteous and professional excellence.
PROFESSIONAL EXPERIENCE
AMERICAN AIRLINES INC Cargo 2012 - 2014
Cargo Sales – Inside Sales Representative
Daily morning debrief meetings with sales team and operations to discuss day to day
operations, capacity and forecasting any challenges. Take inbound phone calls and e-mails
from shippers to book their cargo and handle any customer service issues. Communicate
with sales managers within cargo sales for any special requests. Contact Cargo Revenue
Management for pricing exceptions. Update monthly wide body schedule to e mail customers
with promo rates, and current or future events related to cargo.
AMERICAN AIRLINES/ INC Southern Reservations Office 2005 - 2012
Group & Meeting Travel –One World/Lead Desk
Communicate effectively with Headquarters to ensure all policies and procedures are in place
with front line Reps for product enhancements. Resolve escalated customer and travel agency
cases that require supervisor involvement. Assist front line Reps with correct formats, and all
pricing exceptions for competitive or budget requests. Work e-mails and calls from Sales
Managers within Passenger Sales for any special requests they may have. Book and contract
all group bookings with our One World partners globally. Communicate with Revenue
Management for any pricing exceptions.
SPECIAL ASSIGNMENT, HDQ II 2004 – 2005
Corporate Travel Programs- Passenger Sales
Verified all information was correct from travel agencies to set up for CAT25 pricing.
Responsible for contracts that needed extensions, adjusted percentage discount and
cancelled contracts that were not being utilized.
2. SPECIAL ASSIGNMENT, HDQ I Jan 03 - April 03
Leisure Sales
Worked with major cruise lines and tour wholesalers coordinating group space, investigated
issues, devised solutions and managed accounts overall.
AMERICA AIRLINES/ INC Southern Reservations 2000 - 2003
Group & Meeting Special Sales
Promoted and marketed group and meeting travel sales to vertical markets for industry-leading
companies. Supported field managers, calling on targeted accounts to secure new business
opportunities for department. Built committed relationships with multiple decision makers,
determined client needs, delivered presentations and negotiated agreements to expand
market share growth in a highly competitive industry. Attended trade shows and sales
functions to capture new business. Reviewed sales performance reports, researched market
analysis and updated account profiles. Prepared and administered new and existing
contracts.
• Personally negotiated and closed contracts with major accounts such as Bank
of America, Price Waterhouse Coopers which resulted in increased market
share growth of American Airlines
• Presented advantages, negotiated and closed group travel benefits for Sabre
Travel Information Network (STIN) contract in conjunction with New York Sales
office
• Superior performance and sales skills leading to transfer with special sales
department
• Recognized for establishing long term partnership with Key Travel Agencies
and their associates Corporate Accounts
• Recipient of Award for "Top Sales for Difficult Accounts”
AMERICAN AIRLINES/ INC Southern Reservations 1994 - 2000
Group & Meeting Travel
Negotiated and booked group travel for meeting planners and travel agents both domestic
and international. Accountable for maximizing revenue and negotiating group contracts.
Utilize exceptional negotiation, problem solving and customer service skills to capture
group business. Fulfillment also included negotiating earned staff, site and sweepstake
tickets depending on the size of groups.
Marketing Support Representative, DFW Sales Office
1991- 1994
Supported sales managers for Passenger Sales related issues on domestic flights.
Researched issues and interfaced with clients to resolve diverse problems, ensuring highest
customer satisfaction standards.
American Airlines Vacations Customer Service, 1988-1991
American Airlines Vacations Sales Representative, 1986–1988
America Airlines International Sales Representative, 1984-1986
American Airlines Domestic Sales Representative, 1982-1984
PROFESSIONAL TRAINING and SKILLS
