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Soft Skills

  1. 10 Soft Skills You Need Everyday Development L.L.C
  2. Module One: Getting Started Soft skills are those skills which allow us to effectively work with others. No matter what your position, organization, or industry, you work with people! Taking the time to build effective soft skills can contribute to a more efficient, and more productive workplace. Skill to do comes of doing. Ralph Waldo Emerson
  3. Workshop Objectives Discuss how soft skills are important Use soft skills to relate more effectively Apply soft skills to specific situations
  4. Module Two: What are Soft Skills? What are soft skills, anyway? Simply put, soft skills are the personal attributes that allows us to effectively relate to others. These skills enhance our personal interactions and lead to greater job performance and satisfaction. I think we all have empathy. We may not have the courage to display it. Maya Angelou
  5. Definition of Soft Skills Communication Empathy Networking Confidence
  6. Empathy and the Emotional Intelligence Quotient Self-awareness Social awareness Relationship management
  7. Professionalism Always reporting to work on time Speaking clearly and politely to colleagues, customers, and clients Striving to meet high standards
  8. Learned vs. Inborn Traits They can be learned Practice Seek opportunities
  9. Case Study Dee was just not a “people person.” She preferred to keep her interactions as brief as possible Angela encouraged Dee to try changing her approach to coworkers She realized that cultivating better relationships was a way to prevent crises
  10. Ways We Communicate Verbal communication Body language Nonverbal communication
  11. Improving Nonverbal Communication 70% nonverbal communication Pay attention to how you use your body Take time to notice your reaction to others
  12. Listening Receiving verbal and nonverbal messages Active listening Focused on the speaker
  13. Openness and Honesty Build relationships Transparent People can sense dishonesty
  14. Case Study Austin liked to get right to the point This meant sometimes he missed important details Austin’s manager suggested he take a one-day communication course Austin realized how off-putting his habits were
  15. Module Four: Teamwork Finding ways to build teams that accomplish what needs to be done in the most efficient and accurate manner is often challenging, especially when bringing together team members with diverse sets of hard and soft skills. Talent wins games, but teamwork and intelligence win championships. Michael Jordan
  16. Identifying Capabilities Talent Skills Resources
  17. Get Into Your Role Know what is expected of you Use your communication skills Know what it is not
  18. Learn the Whole Process Do not get isolated Know what to expect from others Build collaborative relationships
  19. The Power of Flow Fully immersed in an activity Minimize interruptions High quality work
  20. Case Study Coleen preferred to focus on her part of the final product only She communicated with her team members as needed Tasha, suggested that each person describe what he or she would do on the project Knowing what each of her team mates did also helped her communicate
  21. Module Five: Problem- Solving Whether the problems you encounter are big or small, you solve problems every day. Learning how to apply problem-solving skills helps not only to enhance productivity, but also helps to cultivate relationships by focusing on shared goals and solutions. It's not that I'm so smart, it's just that I stay with problems longer. Albert Einstein
  22. Define the Problem Symptom Larger issue Take the time to define
  23. Generate Alternative Solutions Ask others Discuss Generate with a group
  24. Evaluate the Plans Fair treatment Obstacles or problems Narrow the list until the most workable plans are found
  25. Implementation and Re- Evaluation Communicate clearly Provide a timeline Depending on the results
  26. Case Study Enrique liked to be known as the fix-it guy He could help solve a problem in the short-term But ultimately the same things kept coming up Helen suggested that he get his team together and brainstorm a list of their most common problems
  27. Module Six: Time Management The ability to effectively manage your time is key to productivity. You may not be able to create more time in your day, but applying time management skills can help you make the most of the time you do have! Priority management is the answer we have to maximizing the time we have. John C. Maxwell
  28. The Art of Scheduling Piecemeal approach Each task Creates priorities
  29. Prioritizing Determine what is most important Allocate resources for the most important Key when working with others
  30. Managing Distractions Establish “open door” hours Letting calls go to voicemail De-cluttering your workspace
  31. The Multitasking Myth Attention is divided 30-40% more time Miscommunication and errors
  32. Case Study Cliff was one of the busiest people in the office He often did two or more things at once Shawna, always seemed to be so on top of things She only ever worked on one thing at a time
  33. Module Seven: Attitude and Work Ethic A positive attitude also serves you well when you face challenges or setbacks – it breeds resilience. Coupled with a positive attitude, a strong work ethic helps you build strong relationships with team mates and superiors. Weakness of attitude becomes weakness of character. Albert Einstein
  34. What Are You Working For? Positive attitude Personal goals Group goals
  35. Caring for Others vs Caring for Self Shared goals with those we work with Care of ourselves = care for others Everyone is interconnected
  36. Building Trust Everyone will thrive Openness and honesty Continuously demonstrate
  37. Work Is Its Own Reward You will gain financially and professionally Engaged and trustworthy Practice gratitude
  38. Case Study Yuki always said she was only in her job for the paycheck She often seemed unhappy or bored with the work Her manager suggested she think more broadly about what she was working for Yuki began to feel more engaged in her work
  39. Module Eight: Adaptability/Flexibility Two of the most important skills you can have are adaptability and flexibility. Some people mistakenly think that the ability to change according to the needs of a situation or a willingness to compromise show weakness of a lack of conviction. You must always be able to predict what’s next and have the flexibility to evolve. Marc Benioff
  40. Getting Over the Good Old Days Syndrome “But that’s how we’ve always done it.” Give yourself a reality check Be honest with yourself
  41. Changing to Manage Process Processes change Demonstrating our ability to adapt Work with others
  42. Changing to Manage People No one size People are different Adapt your style Demonstrate that you care
  43. Showing You’re Worth Your Weight in Adaptability Be open to alternative solutions New roles Be willing to accept the unexpected
  44. Case Study Martin had been a manager for more than 30 years He had developed a tough but fair style Younger employees need a little more guidance He tried spending more one on one time with them
  45. Module Nine: Self- Confidence (Owning It) The single greatest thing you can do for your own success is build and learn to show self-confidence. Self- confidence is not egotistic or acting like you are better than others. Self- confidence is simply the belief that you know what to do and how to do it. Self-confidence is the first requisite to great undertakings. Samuel Johnson
  46. Confident Traits Not afraid to be wrong Listen more than they speak Acknowledge their mistake
  47. Self-Questionnaire How confident are you? I am honest with others I am honest with myself
  48. Surefire Self-Confidence Building Tactics Dress your best Practice gratitude Spend time with people who build you up
  49. Build Up Others Do not feel competitive with others Their success doesn’t take away from your own Acknowledge their contributions
  50. Case Study “Mark Twain was so good with crowds that he became, in competition with singers and dancers and actors and acrobats, one of the most popular performers of his time. It is so unusual, and so psychologically unlikely, too, for a great writer to be a great performer, too.... ” -Kurt Vonnegut
  51. Module Ten: Ability to Learn from No one likes criticism, but the ability to learn from it is key to professional and personal development. Learning to accept and learn from criticism is a valuable investment in yourself. The ability to listen to and accept criticism is a key component of self- confidence. I like criticism. It makes you strong. LeBron James
  52. Wow, You Mean I’m Not Perfect? Recognize mistakes Focus on improvement Spirit of helping you
  53. Listen with an Open Mind Learn from criticism Reflect back what you understand the person to have said Check for understanding
  54. Analyze and Learn Ask for time Look for action items Act on areas of feedback
  55. Clear the Air and Don’t Hold Any Grudges Can feel personal Your best interests Be committed to the relationship
  56. Case Study Everyone dreaded having to give Delia feedback She seldom acted on feedback Her manager suggested that Delia try learning new skills She decided to try some of the techniques she learned
  57. Module Eleven: Networking Networking is more than meeting people or connecting with them on the Internet. It involves building mutually beneficial links where you can learn from and benefit from each other and the relationship. Networking is an essential part of building wealth. Armstrong Williams
  58. Redefine Need Benefit networking relationships Think what you can offer It will expand your network
  59. Identifying Others’ Interests Identify common interests How to they mesh with yours? Integrate with others
  60. Reach Out You have to reach out Social networking Cultivate a presence
  61. When to Back Off Not responding Be aware Do they feel pursued?
  62. Case Study Gwen’s manager suggested she join a professional social networking site Kwame helped Gwen choose a professional looking headshot for her profile Kwame advised her to keep her presence on the site professional and positive Gwen had made contact with several people who were very experienced in roles like hers
  63. Module Twelve: Wrapping Up Although this workshop is coming to a close, we hope that your journey to improve your Soft Skills is just beginning. Please take a moment to review and update your action plan. This will be a key tool to guide your progress in the days, weeks, months, and years to come. Empathy and social skills are social intelligence… Daniel Goleman
  64. Words from the Wise Bryant H. McGill •One of the most sincere forms of respect is actually listening to what another has to say. Jane Goodall •Change happens by listening.