1. JOANNE HATHAWAY
3614 Pondside Terrance Cell (250) 516-9858
Victoria BC asia_hathaway@yahoo.ca
CAREER PROFILE:
A seasoned professional with over 20 years direct operational,management and administrativeexperience. Skilled in
process identification,development, implementation, assessmentand review. Highly experienced in workforce planning,
budgeting and developing people.
LEADERSHIP PROFILE
 Understands the need and importance of creatingvalue
 Results focused and driven to succeed
 Creates enthusiasmand commitment toward a common purpose
 Strong written and verbal communication skills
 Effective presentation and facilitation skills
 Ability to deal with sensitiveissues and maintain confidentiality
 Ability to organizeand evaluateoffice procedures and create processes to manage work flow
 Shows leadership through high personal standards
 Provides a clear vision and consistentsense of direction
 Communicates direction and feedback professionally and clearly
 Makes independent and timely management decisions
 Sets well thought out and reasonable(yet challenging) goals for self and staff
 Uses effective time and resource management, ensuringdeadlines aremet
 Promotes professional development recognizingindividual strengths
 Ensures high levels of team productivity,enthusiasmand exceptional customer service
PROFESSIONAL EXPERIENCE SUMMARY
Walmart Store Manager
Hinton Division –Hinton AB May 2012 – November 2016
Key Highlights:
 Surpassed corporatetarget by 32% in Sales (2013)
 Through attention to detail and leadership was ableto reduced “shrink”(waste) by 50% (2013)
 Led store through a major organizational changeresultingin the reduction of head count by 33%
 Held districtrecord in Alberta for customer and associateaccidentfree days,681 customer accidentfree days and
249 associateaccidentfree days
Duties:
 Oversee and responsiblefor successful operation of entire store
 Ensure Customer Service standards arebeingprovided to all customers
 Manage $23 million in Sales annually
 Ensure the safety of all staff and customers
 Superviseapproved manpower budget of 144 employees
 Ensure complianceof all company policiesand procedures
 Administration tasks including;Processingpayroll,Scheduling and inventory tracking
 Delegating daily job assignments to staff and adjustingassignments when required to best meet stores needs
 Implementing promotional campaigns to optimize sales opportunities
 Analyze and report sales data to provide accurateinformation to head office.
 Appropriately address and manage all labourissues asthey arise

2. 2 | P a g e
Joanne Hathaway
(250).516.9858
Thrifty Foods Held a variety of positions
Retail and Human Resources Management June 1989 – April 2012
Victoria BC
Key Highlights:
 Committee member – successfully developed PRIDE - an internal review system
 Led the successful implementation of two major Deli Department renovations
 Spear headed a new promotional programwith cheeses from around the world, over 6% increasein sales
 Held multiplein-houseawards for customer service
 Key in achievement best in the city Deli
 Key in development of Human Resources processes and recruitment
June 2010 – April 2012
Human Resources Coordinator
Duties:
 Assisted with the administration of employee access to the LearningManagement System, and uploading/revision
of new e-learningcontent; provides guidanceto all siteadministratorsand users
 Assisted the HR Managers to ensure all human resources initiatives and programs were executed in a timely and
effective manner
 Assisted with the implementation of the talent acquisition strategies includingoverseeingthe recruitment process
and representing Thrifty Foods at career fairs and employer forums
 Assisted with the implementation of the trainingand organizational development strategies includingthe
facilitation of trainingprograms,creation of trainingschedules,registration,logisticscoordination,and
development of trainingmaterials
May 1991-May 2011
Department Manager
Duties:
 Manage annual purchases of over $1,000,000
 Budgeting to ensure labour costs meet budget requirements
 Responsiblefor administration of CBT trainingand in house trainingprograms atstore level
 Staff scheduling,providingfor seasonal and department trends
 Show the highest level of complianceand direction with all Occupational Health and Safety Policy and Procedure
 Ensure staff use of systems to adhere to policy and legal requirements workplace
 Guarantee that staff adhere to all Food Safety Protocols and Standard OperatingProcedures
 Track industry trends and apply new technology or processes
 Train,guide and develop staff to ensure the highest level of Thrifty customer servicestandards
 Operate and evaluate to ensure maintenance of necessary equipment and programs
Canada Homestay International Recruiter
Victoria, BC (one year contract) May 2011-May l 2012
 Work within the framework of a virtual organization usingsuch technology as skype,web conferencing, zoiper and
other voiceover technology and buildingfiles in filemaker pro
 Recruit, screen and interview potential host families
 Maintain data integrity for CHI database
 Assist when necessary in the management of ad hoc projects to support initiatives in other communities

3. 3 | P a g e
Joanne Hathaway
(250).516.9858
EDUCATION
Bachelor of Commerce in Entrepreneurial Management - 2004
Royal Roads University
Leadership and Development Certificate - 1996
Camosun College
COURSES AND SEMINARS
 InsideOut CoachingCertification Workshop
 Project Management
 Safe Lifting
 Makinga Presentation
 LayingOff Employees
 Food Safety Orientation
 Givingand Receiving Feedback
 Coaching
 WorkplaceFacilitation
 Integrated Leadership
 ManagingChange
 Personally EffectiveLeadership
 Certified in facilitation of InsideOutCoachingProgram
 Human Resources Management Training
 Mange Projects from development of timelines,resources and objectives through to completion and evaluation
Facilitation of classroomled New Employee Orientation and Smiles Every Day, NEW PRD program
MEMBERSHIPS AND COMMUNITY INVOLVEMENT
 Toastmasters International,Membership
 Facilitator,Entrepreneurial LearningFoundation,Victoria,BC
 Teaching a business basicscourseto students’ grades 3-7-Junior Achievement
References available up request