Joan Manubag has over 10 years of experience in administrative, customer service, accounting, and management roles. She has led teams of over 100 employees and managed profit and loss statements for retail companies. Her skills include office management, communication, recruitment, Microsoft Office, and accounting software. She holds degrees in Interdisciplinary Studies and Business Administration with an emphasis in Accounting. Her most recent role was Office Manager for 10 McDonald's locations, where she handled HR, payroll, customer service, and process improvement.

1. JOAN MANUBAG-OAMIL
1394 Paddington Way• Plumas Lake, California 95961• 415-579-5954• jmanubag@gmail.com
Goal oriented and results-driven administrative professional with extensive background in both customer
service andaccounting. Abilitytothriveinafast-pacedworkenvironment. Ledandmotivatedteamcomposed
of 100+ employeesandmanagedprofitandlossfor retail company. Dedicatedonimprovingcommunication
lines between management and employees. Team player, versatile, and adaptable to diverse settings.
AREAS OF EXPERTISE
 Experiencedincoordinatingoffice managementaswell ascreatingandmanagingelectronicrecords.
 Servedasliaisontoensure proper linesof communicationwithinthe organization.
 Experiencedonemploymentscoutingusingvariousrecruitmentagencies.
 Knowledgewith MicrosoftOffice,Adobe Acrobat,NetSuite platformand Salesforce.complatform.
 Experience inbillingpreparationandendof the monthprocess.
EDUCATION
 CaliforniaInstitute of Integral Studies(CIIS),SanFranciscoCA,BA InterdisciplinaryStudies
 HealdCollege,SanFranciscoCA,A.A.Degree inBusinessAdministrationwithEmphasisinAccounting.
 BostonReed,DalyCityCA,Clinical Medical AssistantCertificate
EXPERIENCE
Office Manager 04/2016-06/2016
McEng EnterprisesDBA McDonald’s,Daly City,CA
(Two-month employmenttenuredueto family relocation)
 Administrative and HR support for 10 McDonald’s chain restaurants throughout the Bay Area.
 Assistedsupervisorsandmanagers withcreatingemployeetermination letters,evaluations, and
suspensions.
 Collectedmonthlyreportsand payroll information,fieldingall reportsin theirproperplacement
while ensuringaccuracyand timeliness.
 Respondedtoan average of 10 customerinquiries andcomplains promptly viatelephone andemail
per day.
 Ensured all outstanding invoices paid on time; audited bank accounts/deposits.
 Served as a liaison between owner and all store managers.
 Createdandmanagedelectronicfillingthatallow efficientandrapidemployee informationandstore
transactions retrieval.
 Worked closely with owner to develop strategic approach to make work environment efficient and
effective. (eg. Proposal for communication and customer services retaining, employee training on
propercustomerservice etiquette,allowtransparencybetween owner, supervisors and managers)
 Processed worker’s comp/insurance claims and handled exiting claims.
AR Analyst (Contractual position) 04/2014-10/2014
Salesforce.com,San Francisco,CA
 Managed unappliedcashforSFDC businessglobally.
 Servedasthe global processfocal pointforcashapplicationprocessactivities.Assistedinapplyingall
forms of payments to SFDC customer accounts accurately and timely.
 Assisted in different tasks such as intercompany transfers, reseller applications, and account
reconciliations.Performedresearchinternally,by contactingcustomersand/orourbanktodetermine
validity of payments that are lost, unidentified, or rejected by our bank.

2.  Provided regular feedback on the trends of unapplied cash and customer refunds raging between
$100-$100,000. Participatesasnecessaryoncreditandcollectionsimprovementprojectsandprocess
improvement initiatives as well as a variety of other projects.
Regional Manager (Seasonal Position) 03/2011-12/2014
Noerr Programs, Arvada, CO
 Supervisedmultiplesetmanagers.
 Trainedandprovidedinstructionsbothverbalandwritten.
 Hired,terminated,andcompleted employeeandsetevaluations.
 Assisted atanyoff site trainingexercises.
 Developedaneffective workingrelationshipwithall setmanagersandsetstaff.
 Insureddailydeposits,punchapprovals,inventories andall aspectof operations done inatimely
manner.
 Ensuredcompliance on company’s policiesatall times.
Accounts Receivable Analyst 05/2006 - 12/2008
MetropolitanClub,San Francisco, CA
 Recruited to post charges, credits, transactions and all payments to member’s accounts averaging
$150k/month.
 Managed files of all segregated transactions.
 Achieved timely and accurately monthly billing as well as closing procedures of members.
 Ensured integrity and reliability of member’s monthly statements.
 Effectively identified and resolved any issues with member accounts.
 Produced crucial accounts receivable delinquency listing on the average of 30 reciprocal clubs per
month that produces an average of 75% payment revenue.
 Prepared bi-weekly payroll. Reconciled ledger account in a proper and efficient manner.
 Assisted controller with monthly closing.
COMMUNITY INVOLVEMENT
 HealingforChange CCSFnon-profitorganization,Coordinator
 DomesticViolence Advocate,RileyCenter,SanFranciscoCA