1. Jessica Hoffman
Personal Banker- KeyBank
Ann Arbor, MI 48105
jessicataubitz@gmail.com - 989-316-6228
Organized and detail-oriented banker with 6 years of cash handling
and customer service experience. Understands general accounting and finance concepts.
Self-motivated banking professional offering strong communication and quick thinking skills.
Works effectively on teams, as well as independently, in fast-paced environments. Effective with sales and
meeting expectations.Enthusiastic personal banker who follows policies and procedures, while offering a
friendly customer environment.
Authorized to work in the US for any employer
WORK EXPERIENCE
Personal Banker-Mortgage Specialist
KeyBank - Ann Arbor, MI - March 2016 to Present
Responsibilities
Responsible for outsourcing and bringing revenue to the branch.
Responsible to for leading the team in sales goals and assisting the manager in everyday operations
Performs duties such as opening up accounts, closing accounts,
providing exceptional customer service, running deposits, withdrawals and other banking needs.
Able to multi-task in a high stress situation
Performed exceptional follow through with customers, resulting in higher
customer satisfaction
Experienced with uncovering the needs of our customers to provide
them with the best financial solutions
Researched banking guidelines and statutory requirements to stay
updated on new laws and applications.
Help coach and lead team to generate revenue.
Hold morning quickstarts and nightly debriefs.
Financial Sales Consultant/ Mortgage Specialist
PNC Bank - Ann Arbor, MI - July 2012 to March 2016
Performs duties such as opening up accounts, closing accounts,
providing exceptional customer service, running deposits, withdrawals and other banking needs.
Responsible for outsourcing and bringing revenue to the branch.
Responsible to for leading the team in sales goals and assisting the manager in everyday operations
Able to multi-task in a high stress situation
Performed exceptional follow through with customers, resulting in higher
customer satisfaction
Experienced with uncovering the needs of our customers to provide
them with the best financial solutions
Researched banking guidelines and statutory requirements to stay
updated on new laws and applications.
Help coach and lead team to generate revenue.
Hold morning quickstarts and nightly debriefs.

2. Has received two awards in 2013 and 2 in 2014 for customer service
Top Banker in the region 2015
Made it to one of our top recognition programs which is Market All-Stars for 2014 for being in the top 5 bankers
in the region
Waitress/Bartender
Harvey's Grill and Bar - Mount Pleasant, MI - August 2011 to August 2012
Appropriately suggested additional items to customers to increase
restaurant sales.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Regularly checked on guests to ensure satisfaction with each food
course and beverages.
Promoted to bartending within the first year
Responsible for making decisions when management was not present.
EDUCATION
BA in Accounting/Finance
Baker College - Online
2014 to 2017
High School Diploma in General Education
Gaylord High School - University Center, MI
2007
General Studies
Delta College - University Center, MI