Since the outbreak of the COVID19 pandemic our world has changed forever. This has a huge impact on education. How to build a resilient organisation that can accelerate transformation and shape the future of education

1. Sharing insights, thoughts and
ideas to develop a resilient
organization in Higher
Education
Ricoh Europe
Work together
anywhere
Helping education
succeed in a
changed world
Jeroen Spierings

2. The transformation
We have to go from…
an industrial model of education…
based on linearity and conformity and
batching people… to a model based
more on principles of agriculture…
Human flourishing is not a
mechanical process; it's an organic
process. And you cannot predict the
outcome of human development. All
you can do, like a farmer, is create
the conditions under which they
will begin to flourish.
Sir Ken
Robinson
1950 - 2020

3. Current state of education
• Funding
challenges & cost
reductions
• Drive Operational
Efficiencies
• Modernize
governance
• Rethinking
economics
• Manage student
progress,
engagement &
performance
• Homeworking
situation
• Internalization
• Challenge driven
education
• Public & Private
Partnerships
• Global wealth and
rise of inequality
• Providing
opportunity for all,
redesign student
& teacher mobility
• Quality of internet
connectivity &
access to learning
resources
• Rethink and
reimagine campus
• Smaller
decentralized
campus
• Safety on campus
• Utilization of
campus
• Manage density
and capacity
• Ethics, empathy
and values
• Designing
education for
human flourishing
• Reskilling
teachers
• 21st century skills
• Future of Work
and support for
lifelong learning
• Employee and
teacher techno
stress
• Social implications
isolation and
loneliness
• Increase of burn
out rates
Financial
Pressure
Quality of
Education
Equal
Opportunity
Value
Campus
Skills
Development
Health &
Wellbeing
Sustainability & Security

4. Impact on Higher Education
Learning Analytics
& Personalisation
Active
Learning &
Blended Learning
Lifelong
Learning
The smart &
hybrid campus
Student &
Teacher Mobility
Sustainability
& SDG’s
Student & Teacher
Wellbeing
Curriculum
reform & 21st
century skills

5. Dealing with VUCA
+
-
Howwellcanwepredicttheresultsof
ouractions?
How much do we know about the situation?
Complexity Volatility
Ambiguity Uncertainty
Causal relationships are completely
unclear. No precedents exists you
face "unknown unknowns.
Despite a lack of other information
the event's basic cause and
effect are known. Change is
possible but not a given.
The challenge is unexpected or
unstable and may be of
unknown duration but it's not
necessarily hard to understand;
knowledge about the
transformation is widely and
often available.
Our current situation has many
interconnected parts and
variables. Some information is
available or can be predicted but
the volume or nature of it will be
overwhelming to process.
+- Source: Harvard Business Review Jan Feb 2014

6. Logic & direction: building blocks
Prospecting,
attracting and
onboarding
new
(international)
students
Prepare
students for
the new world
of work and
support
lifelong
learning
Develop and
maintain a
sustainable
campus
Curriculum
reform,
accelerate
blended
learning and
personalization
Create a
healthy,
safe and
secure
place to
work and
learn
Stimulate
and facilitate
innovation,
co-creation
and
valorization
Teacher
Training &
Skills
Learning
Content &
Media
Workplace
Technologies
Workplace
Management
Processes &
Workflow
Campus
Buildings &
Infrastructures
Learning
Technologies
Learning
Spaces
Campus
Operations
Cloud
Infrastructure

7. Understanding maturity
Understand maturity to build a resilient organisation and accelerate the
transformation in education
(Digital) transformation
maturitySubstitution Augmentation Modification Redefinition
Facilitate innovation,
co-creation &
valorization
Internationalization and
attracting & retaining
students
New world of work &
lifelong learning
Substitution
Technology acts as a direct
replacement without functional or
additional customization
Augmentation
Technology acts as a direct
replacement with functional or
additional customization
Modification
Technology ensures the
significant redesign of existing
operations and business
Redefinition
Technology will allow to create
complete new tasks or process
that was previously unthinkable
Source: The SAMR Model, Dr. Ruben R. Puentedura
EnhancementTransformation
Building blocks
Healthy, Safe & Secure
place to work & learn
Scale the maturity
Develop & maintain a
sustainable campus
Accelerate blended
learning &
personalization

8. Understanding the individual perspective
Strategist
Maps the future
Game Changer
Transforms the future
Implementer
Builds the future
Polisher
Creates a future to be
proud of
Use
Arial font,
Size
18pts
Play Maker
Orchestrates
the future
IDEA FOCUSED
TASK FOCUSED
Source: The GC index
Makes sense
of the ideas
Create
original ideas
Make them
happen
Make them
Brilliant

9. Organize and plan for resilience
Build your agile approach:
CRAWL
WALK
RUN
.
FLY
VISON
UNDERSTAND
CLARITY
AGILITY
Situational
awareness &
foresight
Comfortable
feeling
uncomfortable
Discover
boundaries and
drive for impact
Monitor and ready
to change course
of action

10. Growth model for change
Redefine &
Reinvent
Fix the
isssue
Incremental
Finite initiative
& project
1. The idea, we understand what we need to change: cultivate,
discover and identify
2. The action, just do it: configure, set up, fall on and develop
3. The impact, validation: reflection, feedback and learn.
Celebrate (quick) wins & determine next steps
Shift
frame of
reference
Exponential
Driven by Tactics Driven by Strategy
Adaptive & Fluid
Organisation

11. A digital services company
Building a sustainable campus for Higher Education to succeed in a changed world
Workstyle
Human
Centric
Quality of
Life
Zero carbon
society
Creativity from
work
Fulfilment
through work
Circular
Economy