Presented at Social Workplace Conference London 2015

1. The Value of the Social Workplace
Despina Katsikakis
October, 2015
NeuehouseMacquarie Bank

2. Corporate Occupiers Have Changed
Agility, Connectivity & Permeability
• Leaner and more agile; continually
reorganising and adapting to maintain
competitive advantage; less hierarchical and
less likely to provide lifelong careers and job
security.
• Differences between sectors are eroding as
corporations focus on the war for talent and
core work processes are focused on
supporting technology-enabled work.
• Space no longer reflects hierarchical
organisational structures but instead
emphasises the reliance on dispersed talent
networks and open source innovation
Haworth Shanghai Creativity Center
Despina Katsikakis

3. The Workforce has Changed
Choice , Knowledge & Sociability
• The workplace can help attract and retain
highly skilled staff and maximise connectivity
and business agility.
• Environments that enable increasingly complex
relationships to flourish, support co creation
and knowledge sharing and react quickly to
new business priorities and agile working
practices.
• All generations expect choice and flexibility ,
greater business transparency, more teamwork
and more amenities to support authentic
sociability, knowledge, convenience and
wellbeing.
Despina Katsikakis

4. Work has Changed
It is Now Something you Do - Not Somewhere you Go

5. Virtual Work and Physical Place
Transform Each Other
Physical spaces used more
intermittently and intensivelyAs virtual distributed work
increases, the role of
physical design changes
Collaboration – office as
social condenser
Design of physical space
focused on values, meaning,
brand , culture
Virtual work ‘space’ re-
designed: richer, more
meaningful, engaging , personal
Despina Katsikakis

6. Need for New Kinds of Places
Nolli’s Map of Rome Stockland - Sydney
Diverse
Open ended
Overlapping
Non linear
Permeable
24 hour
Surprising
Networked
Interactive between buildings
Despina Katsikakis

7. Office Buildings Have hardly Changed in over 100 years
Efficiency Driven - Taylorist
Frank Lloyd Wright - Larkin Building 1906
Frank Lloyd Wright -Johnsons Wax 1937 Typical contemporary office interior
• Regimented spaces enable an uninterrupted
flow of work and close visual supervision by
managers often in their own offices
• More desks can fit into less space
• No Choice or Control
• 70% of workers are disengaged &
uninspired ( Gallup)
Frank Lloyd Wright - Larkin Building 1906
Despina Katsikakis

8. New Models are Disrupting the Real Estate Market
From Fixed to Flexible and On-Demand Space
Second Home
Citizen M
• Flexibility through expansion by
‘spaceless growth’, will underline the
need for agile workplaces and
encourage the economy of flexible
spaces
• Co-working and other forms of “on-
demand space” are sought by many
organisations to increase their real
estate flexibility and access
innovative talent
• A diverse mix of space, amenities and
events to create compelling
memorable experiences
Despina Katsikakis

9. Focus on the Social Workplace
Connectivity, Community ,Choice
• The social workplace has its origins in the
early 19thc clubs and coffee houses that made
the City of London the place to be
• Office buildings now need to reinvent this
concept, supported by the new highly
intuitive user centric technologies
• Grow the innovation eco system through
connectivity, serendipity and knowledge
Despina Katsikakis

10. Changing Interiors
The Loose Fit Office & Activity Based Spaces
Barclays- Canary Wharf
Credit Suisse- Singapore
• Simple ‘Cat A’ kit of parts to enable occupiers
to customise their office experience
• A diverse mix of activity based workplace
settings and amenities that constantly evolve
to support changing user requirements.
• Focused on supporting collaboration as well
as concentration
Despina Katsikakis

11. Focus on Creating Experience
Express Culture and Values
ASB Bank – Auckland Google - London Credit Suisse – London The Porter- Sydney
• The workplace reflects the values, culture and brand to staff and clients ; in the new
open and social nature of organisations, connectivity and access to knowledge are
the defining features of contemporary business
• Workplaces designed and managed less as static backdrops to routine solitary work
and more as ‘hotel’ facilities, where guests demand a high level of service to
support a variety of their work/life needs
• Space, amenities and events to enhance the work experience and create a constant
stream of activity, new ideas, new skills and experiences to fuel growth for
individuals and businesses
Despina Katsikakis

12. Focus on Wellbeing
PWC - London
• Focus on wellbeing and implications of workplace
stress are encouraging employers to provide more
“active design” (ensuring people move more at work)
amenities to support wellness, regeneration and
connections to nature
• WELL Certification for an emphasis on comprehensive
daily well-being across all aspects of building
specification, design and operational policies
CBRE - Los Angeles
$190 BILLION
120,000 DEATHS
Despina Katsikakis

13. Employee’s
well-being
High
performing
workforce
Protection
from injury
Awareness and
knowledge of health
and well-being
Morale and job
satisfaction
Productivity and
effectiveness
at work
Attract and
retain employees
Work related stress
Costs of disability
and absenteeism
Why Wellness Matters
To Business
Traditional office design is based on efficiency;
but healthy employees are a pre-requisite to
innovation and effectiveness
Source: Graham Lowe Despina Katsikakis

14. -Harvard study
Our wellbeing is dependent on our entire network
71% of
millennials
want their co-
workers to be
a 'second
family’
“To have a thriving day, we need 6 hours
of social time”
Despina Katsikakis

15. From Hardware to Software
Real estate needs to become a service industry rather than an asset industry
Despina Katsikakis
Chiswick Park , London

16. Creating Value through the Social Workplace
• Connecting people effortlessly;
a real time social network
• Places to be active, places to contemplate and
recharge, places to learn and connect with others
• Events that stimulate and facilitate, communities
of interest, skills and knowledge development
• Convenient amenities to support your life at work
• Embrace the sociability of where work happens;
enable people to connect with other like-minded
people at inspiring spaces and events - to collide,
collaborate and co-create value for themselves
and their businesses
Chiswick Park , London
Despina Katsikakis

17. Individual & Team
Productivity
Cheaper doesn’t mean
more savings
Health, Happiness
and Inspiration
Increase:
choice, ideas, engagement, collaboration
trust, wellbeing, work/life balance
Decrease:
useless space, wasted time,
absenteeism, stress, outdated policies
New Performance Metrics
Measure the Right Things
Despina Katsikakis

18. People Centric Approach
Management
Vision &
Practices
Space,
Technology &
Services
Culture & Values
MIND
BODY SPIRIT
Despina Katsikakis

19. Thank You
&
Questions