SlideShare uma empresa Scribd logo
1 de 11
Baixar para ler offline
Outsourcing for Innovation:
How Cloud Transforms
Outsourcing from a
Cost-Cutting Measure to
Something More Strategic
White paper: Outsourcing for Innovation
Table of Contents
2 Introduction
3 IT Outsourcing is Back
4 The Move to the Cloud
7 Getting the Best of All
Outsourcing Worlds
8 The Savvis Portfolio
9 Conclusion
10 Case Studies
Steve Garrou
Vice President, Outsourcing and Cloud Services
2
Introduction
Cloud computing is now a viable option for businesses seeking to outsource part
or all of their IT operations. But in this new era — where the power of the Internet
is harnessed for IT tasks — outsourcing to the cloud can be a strategic maneuver,
not just a cost-cutting measure. After all, the goals of IT cost reduction include
freeing up resources to focus on core competencies: enhancing solution/service
competitiveness, generating revenue from new business development, streamlining
existing business processes. As enterprises return to expansion, they will prioritize
revenue growth over cost cutting by focusing on maintaining competitive
advantage, retaining and growing customers, attracting and retaining talent, and
improving efficiency to intrinsically reduce costs.
To accomplish these goals, businesses are seeking ways to optimize their
infrastructure by trying to avoid two extremes: wasted capacity, which results
in excess spend; and insufficient capacity, which directly impacts their ability to
respond to market demands. Enterprises now require a spectrum of IT strategies
atop an adaptive infrastructure to do more with less, and transform the forced
austerity of the last two years into competitive advantage.
This is where cloud computing comes in. Analysts suggest that cloud is poised to
change all phases of the sourcing lifecycle by forcing enterprises to reevaluate their
basic infrastructure attributes — including the partners that deliver resources, their
approaches to managing infrastructure and applications assets, and the economic
and commercial models they use to acquire, deploy, and manage solutions.
To fully achieve the maximum benefits cloud
computing offers, enterprises need to embrace
hybrid service models and service integration
expertise. By judiciously deciding when it makes
sense to transition to the cloud, when to keep
critical components of their infrastructures on more
traditional service models, and how to flex in an
environment with different infrastructure services,
companies can focus on business priorities to
achieve a competitive advantage. According to
Gartner, “Competitiveness will be the new litmus test
guiding IT investments.”1
Although cloud is going
to change the face of outsourcing, companies need
to partner with service providers that thoroughly
understand all enterprise sourcing models to ensure
they find the right balance.
“Coming out of a global recession, businesses must
adjust to the ‘new normal.’ This requires putting an
adaptive IT infrastructure in place that maximizes
flexibility, scalability, and performance while driving
down costs at a time when business environments
are becoming more complex, and end users’ needs
increasingly diverse.”
– Steve Garrou
Vice President, Outsourcing and Cloud Services, Savvis
1
Gartner on Outsourcing, 2009-2010, December 23, 2009.
3
Savvis has long been highly regarded as a global leader in infrastructure
outsourcing. But a less known fact is that Savvis provided cloud computing
before it was called cloud. Savvis’ original utility compute and dedicated compute
hosting solutions have been delivering value to customers for more than a decade.
Subsequent iterations of these solutions — Savvis’ dedicated and virtual hosting
solutions — took advantage of advances in virtualization, networking, and security
to deliver even greater cost savings and flexibility to businesses. Today, with
Symphony Dedicated, Symphony Open, and Symphony Virtual Private Data Center
(VPDC), Savvis is still pushing the innovation envelope, providing scalable, just-in-
time computing resources in the cloud to help businesses gain a competitive edge.
Perhaps most importantly, Savvis offers a robust outsourcing portfolio that
includes, but which is not restricted to, cloud. Its outsourcing model includes
flexible financial terms, a global footprint, and a service catalog that can be
tailored for the specific needs of individual businesses. Never pushing cloud for
cloud’s sake, Savvis understands how to help businesses integrate a range of
diverse IT environments in a way that makes sense.
IT Outsourcing is Back
After a period of stagnation related partly to the economic downturn, the IT
outsourcing market is again growing. According to IT consultancy EquaTerra,
more than 75 percent of the service providers it polled in the third quarter of
2009 reported continued growth in their deal pipeline — up 10 percent from
the previous quarter and 34 percent from the same period year-over-year.2
Technology Partners’ most recent Global TPI Index found that the total contract
value of IT outsourcing in the fourth quarter of 2009 was $19 billion — the
highest quarterly total in six years.3
And in Savvis’ own research, more than half
(51 percent) of respondents said the majority of their IT infrastructure would be
outsourced by 2020.4
These numbers are bolstered by the attitudes of business executives. Sixty-six
percent of IT decision makers surveyed said that “pursuing outsourcing or
off-shoring” is likely to be one of their IT organizations’ top technology priorities
over the next 12 months, according to Forrester.5
When coupling the move toward
greater outsourcing with these executives’ top three business priorities over the
next 12 months — growing overall company revenue (53 percent); lowering overall
operating costs (52 percent); and acquiring and retaining customers (35 percent),
it seems apparent that outsourcing is increasingly seen as a holistic business
strategy rather than just an IT cost-cutting measure.
2
EquaTerra’s 1Q10 Advisor and Business/IT Service Provider Pulse Survey, April 2010.
3
“Global TPI Index,” Technology Partners, April 2010.
4
“Rising to the Challenge: 2010 Global IT Leadership Report, Savvis.
5
“Business Continuity and Disaster Recovery Are Top Priorities for 2010 and 2011”, Forrester Research, Inc. September 2, 2010
4
Indeed, in a recent Capgemini survey,6
60 percent of executives said outsourcing
could make their businesses more agile and flexible. Seventy percent of them
also said that by outsourcing IT as well as other core functions, they could fund
strategic business initiatives with the money saved. This in turn improves their
ability to be innovative and compete more effectively in their market segment.7
The Move to the Cloud
Cloud in particular has created a new wave of IT outsourcing that has the
potential to drive competitive advantage for businesses.
In Savvis’ 2009 “Rising to the Challenge 2009” survey, most businesses were
skeptical about cloud — indeed, a full one-third of IT professionals surveyed were
unsure of or didn’t know anything about cloud. A significant percentage felt it was
oversold, and too risky for enterprise-class applications.8
The story told by the 2010 survey was dramatically different. Almost half of
respondents are more confident today that cloud is enterprise ready. More than
half (54 percent) either currently use cloud, or plan to use it within the next
12 months. Indeed, one conclusion of the research is that the catalysts for the
businesses plans to migrate to an outsourced IT model over the next decade is
largely due to the cloud.9
Businesses that outsource to the cloud get numerous benefits, including:
Increased flexibility and scalability. Business agility is not an option, but a necessity
in today’s global markets. Because of this, “buyers of outsourcing will be more
demanding of their providers to deliver IT value and quality, which will mean greater
participation of the business user in sourcing decisions. These users will likely
push for consideration of alternative services, to deliver the speed and agility that
competitiveness demands,” says Gartner.10
The just-in-time model for provisioning
and de-provisioning services enabled by cloud will be very attractive to business
units, because they are assured that IT capacity will be there when they need it while
minimizing their operating expenses. IT will need to dial up and dial down compute
resources in near-real-time without having to overbuy to meet peak loads.
Lower total cost of ownership (TCO). All cost reductions are not equal. In the
recent economic recession, it was not uncommon for enterprises to cut capacity
and capabilities as they tried to drive costs out of operational and capital budgets
alike. However, organizations need to understand that rather than cost-driven
decision-making, they need to take a more holistic view of what it means to
be cost competitive. With cloud computing, capital expenditures (CAPEX) are
shifted to operational expenses (OPEX), which has important implications on cash
flow and taxes.
6
“2009 Capgemini Executive Outsourcing Survey,” August 2009.
7
Ibid.
8
“Rising to the Challenge 2009,” Savvis.
9
“Rising to the Challenge 2010,” Savvis.
10
Gartner on Outsourcing, 2009-2010, December 23, 2009.
5
Moreover, cloud will help IT to get closer to the business. According to Gartner,
“Industrialized infrastructure solutions focused on business outcome will require
internal IT to develop proactive demand management tools that enable business
outcome measurement and to become an enabler for change.”11
Also according to Gartner, “cloud-enabled services are becoming increasingly
viable. The attraction is scalability, pay-as-you-go and freedom from
infrastructure build-out. The cloud is likely to accelerate the transfer of ownership
for other assets as well, from servers to whole data centers.”12
And the fact
that capacity will be accessed just in time basis has enormous ramifications for
budgeting. When outsourcing to the cloud, companies can cut costs without
cutting capabilities because of such things as instant modernization, portfolio
rationalization, vendor consolidation, standardization, and the adoption of a
service-oriented architecture (SOA).
There is a gap between the benefits of cloud, and actually realizing its potential.
“Businesses need to leverage the IT assets they already have — throwing them
away is simply not an option,” said Michael Spires, senior manager, Shared
Services and Outsourcing Advisory, KPMG. “If I’m moving a major application
to the cloud, I don’t want to end up with dead hardware assets. If I don’t have a
strategy for utilizing those assets, then cloud simply can’t be financially justified
for certain types of applications.”
11
Gartner, “The Future Trends for Infrastructure Outsourcing,” August 16, 2010.
12
Gartner’s Top Predictions for IT Organizations and Users, 2010 and Beyond: A New Balance. December 29, 2009.
Colocation
Managed Hosting
In-house Private Cloud
Hosted Private Cloud
Public Cloud
Reduced Capex
 Opex
Standardization  Automation
6
Improved reliability. Availability is everything. Business users depend upon their
applications, and the enterprise depends on round-the-clock operational integrity
of all infrastructure components: servers, network, and security. Outsourcing to
the cloud with a trusted provider can guarantee as high as “five 9s” availability
(99.999 percent uptime), with robust redundancy and fail-safe disaster recovery
capabilities that minimize mean time to recovery (MTTR), as well.
Access to latest cloud technologies and skills sets. Already, more than half of IT
departments are “somewhat or extremely understaffed”; 40 percent say this is a
“big or huge” problem.13
Because cloud is still an emerging area, most businesses
don’t yet have experienced cloud technologists and analysts in house. Perhaps
they never intend to hire such resources. By outsourcing to a managed IT services
provider, they immediately acquire world-class cloud experts to be virtual
members of their IT teams.
Reduced IT infrastructure waste. Approximately 39 percent of organizations are
using only 55 percent of capacity at maximum server utilization. The fact that
43 percent of them only reach maximum levels 128 times a year speaks worlds
of the advantages of using the just-in-time feature of cloud versus the traditional
method of overbuying capacity.14
Continuous infrastructure upgrades. Keeping on top of the latest and greatest
infrastructure technologies is often not an option for businesses, which have to
make sure their investments in technology last for years. But when outsourcing
infrastructure in general, and outsourcing infrastructure to the cloud in particular,
businesses reap the advantages of service providers’ constant “refreshes” of key
infrastructure components such as servers, storage, operating systems, networks,
and security mechanisms.
Complete control over cloud monitoring and management. Top-tier cloud
outsourcers not only closely monitor and manage the performance of key
infrastructure components for their customers, they offer businesses the ability
to monitor and manage their own infrastructures from self-service portals or
consoles. This allows businesses to stay on top of all key metrics to ensure their
infrastructure is performing as needed, while giving them the ability to know
precisely where their data resides in the cloud. This latter feature is critical for
addressing businesses’ increasing regulatory and security concerns.
13
“2010 State of the Data Center Report,” Symantec.
14
“Rising to the Challenge 2010,” Savvis.
“If I’m moving a major application to the cloud, I don’t want
to end up with dead hardware assets. If I don’t have a
strategy for utilizing those assets, then cloud simply can’t be
financially justified for certain types of applications.”
— Michael Spires
Senior Manager, Shared Services and Outsourcing Advisory,
KPMG
7
Getting the Best of All
Outsourcing Worlds
Each business operates at a different part
of the adoption section, and not every
organization should immediately transform
its entire IT infrastructure to a cloud-based
model. Depending on business and
technology requirements, there are cases
when traditional IT service models make
sense. What matters is that each enterprise
chooses a service provider that can integrate
a broad range of sourcing models — traditional
as well as cloud — to come up with a balance
that suits its specific needs.
A case in point: previously, businesses had to choose between predictability and
flexibility when building their IT infrastructures. Predictability meant that peak
capacity and capabilities would be there when they needed them. On the other hand,
flexibility referred to the ability of the organization to adapt its IT infrastructure its
actual needs. There were advantages and disadvantages to both approaches.
Today, with the combination of cloud and traditional IT infrastructure outsourcing
services, businesses can flexibly support a global IT infrastructure environment
with much better scalability — and an infrastructure that is both predictable and
flexible. Their ability to turn on and turn off resources — and pay for only what
is used — will be hugely liberating to companies used to having to overinvest to
handle burst modes. On the other hand, being able to move over only those IT
assets that require this kind of flexibility to cloud and keep the others operating
in more traditional ways is the most flexible route of all to take.
Outsourcing in this way offers financial flexibility to a degree previously unimaginable
in the IT world. The ability for businesses to balance cost effectiveness and
standardization against a flexible infrastructure could be a huge advantage in today’s
unpredictable post-recession economic environment. To fully reap these advantages,
as KPMG’s Spires advises, businesses should work together with their outsourcers
to incorporate traditional IT models with cloud in a way that allows them to protect
their investment in existing IT assets. As IDC points out, 2010 is the year for service
providers to reinvent themselves through transforming their business models. “Savvis
is unique because it provides clients with an Infrastructure-as-a-Service integrated
hosting model across multiple service components. Within the hosting continuum,
the company’s service offerings span from collocation to managed hosting and
include virtualized cloud offerings.”15
15
IDC, Savvis: Web Hosting and Managed Services Offerings, Doc # 224173, August 2010
“Savvis is unique because it provides clients with an
Infrastructure-as-a-Service integrated hosting model across
multiple service components. Within the hosting continuum,
the company’s service offerings span from collocation to
managed hosting and include virtualized cloud offerings.”
— IDC, Savvis: “Web Hosting and Managed Services Offerings”,
Doc # 224173, August 2010
8
The Savvis Portfolio
Savvis’ flexible service approach offers its customers long-term value by meeting
their infrastructure needs at any given point in time. From basic colocation
services, where businesses retain control and management of their own
equipment; to managed services in which Savvis owns and manages the physical
hardware, to our Symphony offerings, which delivers infrastructure services in the
cloud, Savvis helps its customers achieve much greater flexibility and lower total
cost of ownership (TCO) by reducing both complexity and risk. See Figure 1.
Figure 1
In particular, the Savvis Symphony cloud product line extends Savvis’ leadership
position in managed services — including both dedicated and utility hosting — to
new levels by combining virtualization technology from VMware with Savvis’ own
cloud infrastructure. By giving businesses the ability to provision new instances
on-demand based on flexible term commitments, organizations can rapidly build,
control, and customize their infrastructures to support volatile demands with
Savvis offerings such as Symphony Open cloud and Symphony Dedicated cloud.
And with its Symphony VPDC cloud offering, Savvis introduces a new era of its
leading cloud computing services: the industry’s first enterprise-grade Virtual
Private Data Center (VPDC) with multi-tiered quality of service (QoS) levels.
9
16
IDC’s Directions 2009 conference, March 2009
Conclusion
According to leading analysts, virtualization and cloud computing were the top
two technology priorities for 2010. IDC predicts that 25 percent of IT budgets will
be spent on cloud purchases by 2012.16
Migrating to cloud services represents a new approach to IT that requires a change
in mindset by enterprise IT leaders. Outsourcing to a managed services provider
with a portfolio of cloud solutions that include private, public, and hybrid models
is an approach that mitigates risk while providing a high ROI and an intrinsically
low TCO. Perhaps even more importantly, however, is that the chosen outsourcing
vendor understand the importance of flexibility when implementing cloud —
flexibility of the commercial model and the support structure as much as the
technology itself — so businesses can move to cloud at a pace that is right for them.
10
Case Studies
Innovest Depends on the Savvis Cloud
Innovest was founded in 2000 to provide innovative technology-driven
middle- and back-office solutions to trust companies, wealth management firms,
not-for-profit institutions, and other organizations that manage assets held in
trust. Since its inception, Innovest was a colocation customer of a company whose
assets were eventually acquired by Savvis. In 2004, Innovest realized it needed
more than a colocation solution to keep up with its rapid expansion. It chose to
implement what was then called the Savvis Utility Compute service in 2004.
“A lot of companies were offering managed hosting, but Savvis was ahead of
them all with its utility compute platform, which offered us the scalability of being
able to turn up a server for 30 days and bring it back down as needed,” said Ray
Umerley, vice president, chief security officer at Innovest.
Now, after being a satisfied customer of Savvis cloud solutions for more than
six years, Innovest is beta testing Savvis Symphony Virtual Private Data Center
(VPDC) in preparation for deploying it as the platform for its industry-leading
SaaS trust and wealth management solutions.
Innovest now has the flexibility, scalability and control it needs to keep its IT
infrastructure in sync with customer demand for its solutions. “Today, if I need
more resources, I don’t even have to contact Savvis. I can go directly to my
customer portal and create a data center and deploy it,” Umerley said. “I don’t
have to talk to sales; I don’t need to talk to an engineer. Right now, via the
SavvisStation portal, I can actually go in and provision storage, I can provision
virtual machines, all without having to deal with any Savvis personnel.”
Whereas in the past it could take up to 90 days to provision physical servers and
build out the operating systems, Umerley can now deploy new systems in under
an hour. “Then we can turn it off and make it go away, and we don’t have to pay
any more,” he said. “This ability to expand and shrink as needed contributes
directly to our bottom line.”
“Today, if I need more resources, I don’t even have
to contact Savvis. I can go directly to my customer
portal and create a data center and deploy it.”
– Ray Umerley
Vice President, Chief Security Officer, Innovest
© 2010 Savvis, Inc. All rights reserved. Savvis®
is the registered trademark of Savvis Communications Corporation.
All other trademarks and service marks are the property of their respective owners. -2-
Canada
6800 Millcreek Drive
Mississauga, ON
L5N 4J9
Tel 1.877.387.3764
www.savvis.ca
EMEA
Eskdale Road
Winnersh Triangle
Wokingham
Berkshire RG41 5TS
United Kingdom
Tel +44 (0)118 322 6000
www.savvis.co.uk
Asia Pacific
50 Raffles Place
Singapore Land Tower
#13-01
Singapore 048623
Tel +65 6768 8000
www.savvis.sg
Japan
7th Floor
Kyodo Building
(Jinbocho 3cho-me)
3-29 Kanda Jinbocho
Chiyoda-ku
Tokyo 101-0051
Japan
Tel +81.3.5214.0151
www.savvis.jp
Global Headquarters
1 Savvis Parkway
St. Louis, MO 63017
Tel 1.800.SAVVIS.1
(1.800.728.8471)
www.savvis.net
To find out more about Savvis
Outsourcing and Cloud Services visit
www.savvis.net or call 1.800.SAVVIS.1.

Mais conteúdo relacionado

Mais procurados

Atelier SAP 2014 business transformation to the cloud
Atelier SAP 2014 business transformation to the cloudAtelier SAP 2014 business transformation to the cloud
Atelier SAP 2014 business transformation to the cloudIan Grant-Smith
 
CIO Applications Magazine Names Bardess One of the Top 25 ML Solution Providers
CIO Applications Magazine Names Bardess One of the Top 25 ML Solution ProvidersCIO Applications Magazine Names Bardess One of the Top 25 ML Solution Providers
CIO Applications Magazine Names Bardess One of the Top 25 ML Solution Providerschrishems1
 
Survivors guide to the cloud whitepaper
Survivors guide to the cloud whitepaperSurvivors guide to the cloud whitepaper
Survivors guide to the cloud whitepaperOnomi
 
accelerate-outsourcing-agile-approach
accelerate-outsourcing-agile-approachaccelerate-outsourcing-agile-approach
accelerate-outsourcing-agile-approachMichele Miller
 
2015 06-17 - supply chaindays ibm presentation thorsten schroeer
2015 06-17 - supply chaindays ibm presentation thorsten schroeer2015 06-17 - supply chaindays ibm presentation thorsten schroeer
2015 06-17 - supply chaindays ibm presentation thorsten schroeerThorsten Schroeer
 
Breaking Bad Data: The Journey to Data-fuelled Digital Transformation
Breaking Bad Data: The Journey to Data-fuelled Digital TransformationBreaking Bad Data: The Journey to Data-fuelled Digital Transformation
Breaking Bad Data: The Journey to Data-fuelled Digital TransformationCapgemini
 
Tailoring hybrid cloud exec report
Tailoring hybrid cloud exec reportTailoring hybrid cloud exec report
Tailoring hybrid cloud exec reportJose Pena
 
Future of Enterprise Integration
Future of Enterprise IntegrationFuture of Enterprise Integration
Future of Enterprise IntegrationCognizant
 
A Holistic Approach to Insurance Automation
A Holistic Approach to Insurance AutomationA Holistic Approach to Insurance Automation
A Holistic Approach to Insurance AutomationAccenture Insurance
 
20151014 Presentation Conferência Banca e Seguros Portugal
20151014 Presentation Conferência Banca e Seguros Portugal20151014 Presentation Conferência Banca e Seguros Portugal
20151014 Presentation Conferência Banca e Seguros PortugalPascal Spelier
 
The Future of HCM: 7 Trends You Need To Know
The Future of HCM: 7 Trends You Need To KnowThe Future of HCM: 7 Trends You Need To Know
The Future of HCM: 7 Trends You Need To KnowThe Starr Conspiracy
 
IT Outsourcing Trends - 2016 and beyond
IT Outsourcing Trends - 2016 and beyond IT Outsourcing Trends - 2016 and beyond
IT Outsourcing Trends - 2016 and beyond Euro IT Group
 
idc-business-value-whitepaper2015
idc-business-value-whitepaper2015idc-business-value-whitepaper2015
idc-business-value-whitepaper2015Timothy Ori
 
White Paper IDC | The Business Value of VCE Vblock Systems: Leveraging Conver...
White Paper IDC | The Business Value of VCE Vblock Systems: Leveraging Conver...White Paper IDC | The Business Value of VCE Vblock Systems: Leveraging Conver...
White Paper IDC | The Business Value of VCE Vblock Systems: Leveraging Conver...Melissa Luongo
 
IT and Business solutions through Cloud and Big Data transformation for stron...
IT and Business solutions through Cloud and Big Data transformation for stron...IT and Business solutions through Cloud and Big Data transformation for stron...
IT and Business solutions through Cloud and Big Data transformation for stron...Rolta
 
Automotive IT Strategy: IT Sourcing
Automotive IT Strategy: IT SourcingAutomotive IT Strategy: IT Sourcing
Automotive IT Strategy: IT SourcingDeloitte Deutschland
 

Mais procurados (20)

Atelier SAP 2014 business transformation to the cloud
Atelier SAP 2014 business transformation to the cloudAtelier SAP 2014 business transformation to the cloud
Atelier SAP 2014 business transformation to the cloud
 
CIO Applications Magazine Names Bardess One of the Top 25 ML Solution Providers
CIO Applications Magazine Names Bardess One of the Top 25 ML Solution ProvidersCIO Applications Magazine Names Bardess One of the Top 25 ML Solution Providers
CIO Applications Magazine Names Bardess One of the Top 25 ML Solution Providers
 
Survivors guide to the cloud whitepaper
Survivors guide to the cloud whitepaperSurvivors guide to the cloud whitepaper
Survivors guide to the cloud whitepaper
 
Survivors Guide To The Cloud
Survivors Guide To The CloudSurvivors Guide To The Cloud
Survivors Guide To The Cloud
 
accelerate-outsourcing-agile-approach
accelerate-outsourcing-agile-approachaccelerate-outsourcing-agile-approach
accelerate-outsourcing-agile-approach
 
2015 06-17 - supply chaindays ibm presentation thorsten schroeer
2015 06-17 - supply chaindays ibm presentation thorsten schroeer2015 06-17 - supply chaindays ibm presentation thorsten schroeer
2015 06-17 - supply chaindays ibm presentation thorsten schroeer
 
Breaking Bad Data: The Journey to Data-fuelled Digital Transformation
Breaking Bad Data: The Journey to Data-fuelled Digital TransformationBreaking Bad Data: The Journey to Data-fuelled Digital Transformation
Breaking Bad Data: The Journey to Data-fuelled Digital Transformation
 
IDC Rethinking the datacenter
IDC Rethinking the datacenterIDC Rethinking the datacenter
IDC Rethinking the datacenter
 
SaaS Whitepaper
SaaS WhitepaperSaaS Whitepaper
SaaS Whitepaper
 
Tailoring hybrid cloud exec report
Tailoring hybrid cloud exec reportTailoring hybrid cloud exec report
Tailoring hybrid cloud exec report
 
Future of Enterprise Integration
Future of Enterprise IntegrationFuture of Enterprise Integration
Future of Enterprise Integration
 
A Holistic Approach to Insurance Automation
A Holistic Approach to Insurance AutomationA Holistic Approach to Insurance Automation
A Holistic Approach to Insurance Automation
 
20151014 Presentation Conferência Banca e Seguros Portugal
20151014 Presentation Conferência Banca e Seguros Portugal20151014 Presentation Conferência Banca e Seguros Portugal
20151014 Presentation Conferência Banca e Seguros Portugal
 
The Future of HCM: 7 Trends You Need To Know
The Future of HCM: 7 Trends You Need To KnowThe Future of HCM: 7 Trends You Need To Know
The Future of HCM: 7 Trends You Need To Know
 
IT Outsourcing Trends - 2016 and beyond
IT Outsourcing Trends - 2016 and beyond IT Outsourcing Trends - 2016 and beyond
IT Outsourcing Trends - 2016 and beyond
 
idc-business-value-whitepaper2015
idc-business-value-whitepaper2015idc-business-value-whitepaper2015
idc-business-value-whitepaper2015
 
White Paper IDC | The Business Value of VCE Vblock Systems: Leveraging Conver...
White Paper IDC | The Business Value of VCE Vblock Systems: Leveraging Conver...White Paper IDC | The Business Value of VCE Vblock Systems: Leveraging Conver...
White Paper IDC | The Business Value of VCE Vblock Systems: Leveraging Conver...
 
4aa5-6541enw
4aa5-6541enw4aa5-6541enw
4aa5-6541enw
 
IT and Business solutions through Cloud and Big Data transformation for stron...
IT and Business solutions through Cloud and Big Data transformation for stron...IT and Business solutions through Cloud and Big Data transformation for stron...
IT and Business solutions through Cloud and Big Data transformation for stron...
 
Automotive IT Strategy: IT Sourcing
Automotive IT Strategy: IT SourcingAutomotive IT Strategy: IT Sourcing
Automotive IT Strategy: IT Sourcing
 

Semelhante a Whitepaper outsourcing for innovations

7397-CloudSurvey-Rev1-5-15
7397-CloudSurvey-Rev1-5-157397-CloudSurvey-Rev1-5-15
7397-CloudSurvey-Rev1-5-15Kim Marcus
 
Cloud ROI and Implementation - A TechBlocks Solutions Guide
Cloud ROI and Implementation - A TechBlocks Solutions GuideCloud ROI and Implementation - A TechBlocks Solutions Guide
Cloud ROI and Implementation - A TechBlocks Solutions GuideTechBlocks
 
The power of Cloud - Driving business model innovation
The power of Cloud - Driving business model innovationThe power of Cloud - Driving business model innovation
The power of Cloud - Driving business model innovationIBM Software India
 
AWS Cloud Migration: How Modernization Accelerates Value Creation
AWS Cloud Migration: How Modernization Accelerates Value CreationAWS Cloud Migration: How Modernization Accelerates Value Creation
AWS Cloud Migration: How Modernization Accelerates Value CreationCognizant
 
Beyond Cost Savings: Driving Business Value from the Cloud Through XaaS
Beyond Cost Savings: Driving Business Value from the Cloud Through XaaSBeyond Cost Savings: Driving Business Value from the Cloud Through XaaS
Beyond Cost Savings: Driving Business Value from the Cloud Through XaaSCognizant
 
MSP Industry Brief - From Break / Fix to Recurring Revenue
MSP Industry Brief - From Break / Fix to Recurring Revenue MSP Industry Brief - From Break / Fix to Recurring Revenue
MSP Industry Brief - From Break / Fix to Recurring Revenue Madeline Titcomb
 
Is the cloud right for your business?
Is the cloud right for your business?Is the cloud right for your business?
Is the cloud right for your business?Grant Thornton LLP
 
The natural fit of cloud with telecommunications
The natural fit of cloud with telecommunicationsThe natural fit of cloud with telecommunications
The natural fit of cloud with telecommunicationsIBM Software India
 
Reincarnating traditional infrastructure outsourcing
Reincarnating traditional infrastructure outsourcingReincarnating traditional infrastructure outsourcing
Reincarnating traditional infrastructure outsourcingNIIT Technologies
 
Up to Your Assets in Technology?
Up to Your Assets in Technology?Up to Your Assets in Technology?
Up to Your Assets in Technology?Avaya Inc.
 
Rebooting IT Infrastructure for the Digital Age
Rebooting IT Infrastructure for the Digital AgeRebooting IT Infrastructure for the Digital Age
Rebooting IT Infrastructure for the Digital AgeCapgemini
 
Sap hana-enterprise-cloud--bringing-the-revolution-to-your-organization
Sap hana-enterprise-cloud--bringing-the-revolution-to-your-organizationSap hana-enterprise-cloud--bringing-the-revolution-to-your-organization
Sap hana-enterprise-cloud--bringing-the-revolution-to-your-organizationPravin Sonawane
 
Is the cloud right for your business?
Is the cloud right for your business? Is the cloud right for your business?
Is the cloud right for your business? Grant Thornton LLP
 
idc-business-value-whitepaper
idc-business-value-whitepaperidc-business-value-whitepaper
idc-business-value-whitepaperSteve Brown
 
How to build an it transformation roadmap
How to build an it transformation roadmapHow to build an it transformation roadmap
How to build an it transformation roadmapInnesGerrard
 

Semelhante a Whitepaper outsourcing for innovations (20)

7397-CloudSurvey-Rev1-5-15
7397-CloudSurvey-Rev1-5-157397-CloudSurvey-Rev1-5-15
7397-CloudSurvey-Rev1-5-15
 
Cloud ROI and Implementation - A TechBlocks Solutions Guide
Cloud ROI and Implementation - A TechBlocks Solutions GuideCloud ROI and Implementation - A TechBlocks Solutions Guide
Cloud ROI and Implementation - A TechBlocks Solutions Guide
 
The power of Cloud - Driving business model innovation
The power of Cloud - Driving business model innovationThe power of Cloud - Driving business model innovation
The power of Cloud - Driving business model innovation
 
AWS Cloud Migration: How Modernization Accelerates Value Creation
AWS Cloud Migration: How Modernization Accelerates Value CreationAWS Cloud Migration: How Modernization Accelerates Value Creation
AWS Cloud Migration: How Modernization Accelerates Value Creation
 
Beyond Cost Savings: Driving Business Value from the Cloud Through XaaS
Beyond Cost Savings: Driving Business Value from the Cloud Through XaaSBeyond Cost Savings: Driving Business Value from the Cloud Through XaaS
Beyond Cost Savings: Driving Business Value from the Cloud Through XaaS
 
MSP Industry Brief - From Break / Fix to Recurring Revenue
MSP Industry Brief - From Break / Fix to Recurring Revenue MSP Industry Brief - From Break / Fix to Recurring Revenue
MSP Industry Brief - From Break / Fix to Recurring Revenue
 
Hybrid IT
Hybrid ITHybrid IT
Hybrid IT
 
Is the cloud right for your business?
Is the cloud right for your business?Is the cloud right for your business?
Is the cloud right for your business?
 
The natural fit of cloud with telecommunications
The natural fit of cloud with telecommunicationsThe natural fit of cloud with telecommunications
The natural fit of cloud with telecommunications
 
Reincarnating traditional infrastructure outsourcing
Reincarnating traditional infrastructure outsourcingReincarnating traditional infrastructure outsourcing
Reincarnating traditional infrastructure outsourcing
 
Up to Your Assets in Technology?
Up to Your Assets in Technology?Up to Your Assets in Technology?
Up to Your Assets in Technology?
 
Rebooting IT Infrastructure for the Digital Age
Rebooting IT Infrastructure for the Digital AgeRebooting IT Infrastructure for the Digital Age
Rebooting IT Infrastructure for the Digital Age
 
Gartner Report: Aligning Supply and Demand for IT Services
Gartner Report: Aligning Supply and Demand for IT ServicesGartner Report: Aligning Supply and Demand for IT Services
Gartner Report: Aligning Supply and Demand for IT Services
 
Sap hana-enterprise-cloud--bringing-the-revolution-to-your-organization
Sap hana-enterprise-cloud--bringing-the-revolution-to-your-organizationSap hana-enterprise-cloud--bringing-the-revolution-to-your-organization
Sap hana-enterprise-cloud--bringing-the-revolution-to-your-organization
 
Is the cloud right for your business?
Is the cloud right for your business? Is the cloud right for your business?
Is the cloud right for your business?
 
Connect-and-optimize
Connect-and-optimizeConnect-and-optimize
Connect-and-optimize
 
idc-business-value-whitepaper
idc-business-value-whitepaperidc-business-value-whitepaper
idc-business-value-whitepaper
 
How to build an it transformation roadmap
How to build an it transformation roadmapHow to build an it transformation roadmap
How to build an it transformation roadmap
 
Cloud Reshaping Banking
Cloud Reshaping BankingCloud Reshaping Banking
Cloud Reshaping Banking
 
Graduating from Quickbooks: Intacct Whitepaper
Graduating from Quickbooks: Intacct WhitepaperGraduating from Quickbooks: Intacct Whitepaper
Graduating from Quickbooks: Intacct Whitepaper
 

Mais de Jake Weaver

Whitepaper : Building a disaster ready infrastructure
Whitepaper : Building a disaster ready infrastructureWhitepaper : Building a disaster ready infrastructure
Whitepaper : Building a disaster ready infrastructureJake Weaver
 
CenturyLink Network
CenturyLink NetworkCenturyLink Network
CenturyLink NetworkJake Weaver
 
Washington trust bank case study
Washington trust bank case studyWashington trust bank case study
Washington trust bank case studyJake Weaver
 
CenturyLink Case Study Childrens Hospital
CenturyLink Case Study Childrens HospitalCenturyLink Case Study Childrens Hospital
CenturyLink Case Study Childrens HospitalJake Weaver
 
University federal credit union case study
University federal credit union case studyUniversity federal credit union case study
University federal credit union case studyJake Weaver
 
Bank and office interiors case studies
Bank and office interiors case studiesBank and office interiors case studies
Bank and office interiors case studiesJake Weaver
 
Managed security services for financial services firms
Managed security services for financial services firmsManaged security services for financial services firms
Managed security services for financial services firmsJake Weaver
 
SIP Trunking - The cornerstone of unified communications
SIP Trunking - The cornerstone of unified communicationsSIP Trunking - The cornerstone of unified communications
SIP Trunking - The cornerstone of unified communicationsJake Weaver
 
Centurylink Enterprise Cloud & Network
Centurylink Enterprise Cloud & NetworkCenturylink Enterprise Cloud & Network
Centurylink Enterprise Cloud & NetworkJake Weaver
 
The TCP/IP and OSI models
The TCP/IP and OSI modelsThe TCP/IP and OSI models
The TCP/IP and OSI modelsJake Weaver
 
Fast track to the cloud whitepaper
Fast track to the cloud whitepaperFast track to the cloud whitepaper
Fast track to the cloud whitepaperJake Weaver
 
Centurylink Business Technology in 2020 ebook
Centurylink Business Technology in 2020 ebookCenturylink Business Technology in 2020 ebook
Centurylink Business Technology in 2020 ebookJake Weaver
 
Savvis Case Study featuring Enwisen
Savvis Case Study featuring EnwisenSavvis Case Study featuring Enwisen
Savvis Case Study featuring EnwisenJake Weaver
 
CenturyLink - Moneytree MPLS Case Study
CenturyLink - Moneytree MPLS Case StudyCenturyLink - Moneytree MPLS Case Study
CenturyLink - Moneytree MPLS Case StudyJake Weaver
 
CenturyLink - Life Lock Call Center Case Study
CenturyLink - Life Lock Call Center Case StudyCenturyLink - Life Lock Call Center Case Study
CenturyLink - Life Lock Call Center Case StudyJake Weaver
 
Centurylink - Isabella Bank Case Study
Centurylink - Isabella Bank Case StudyCenturylink - Isabella Bank Case Study
Centurylink - Isabella Bank Case StudyJake Weaver
 
Washington trust bank case study
Washington trust bank case studyWashington trust bank case study
Washington trust bank case studyJake Weaver
 
Centurylink - Sun National Bank Case Study
Centurylink - Sun National Bank Case StudyCenturylink - Sun National Bank Case Study
Centurylink - Sun National Bank Case StudyJake Weaver
 
American hospital association case study
American hospital association case studyAmerican hospital association case study
American hospital association case studyJake Weaver
 

Mais de Jake Weaver (19)

Whitepaper : Building a disaster ready infrastructure
Whitepaper : Building a disaster ready infrastructureWhitepaper : Building a disaster ready infrastructure
Whitepaper : Building a disaster ready infrastructure
 
CenturyLink Network
CenturyLink NetworkCenturyLink Network
CenturyLink Network
 
Washington trust bank case study
Washington trust bank case studyWashington trust bank case study
Washington trust bank case study
 
CenturyLink Case Study Childrens Hospital
CenturyLink Case Study Childrens HospitalCenturyLink Case Study Childrens Hospital
CenturyLink Case Study Childrens Hospital
 
University federal credit union case study
University federal credit union case studyUniversity federal credit union case study
University federal credit union case study
 
Bank and office interiors case studies
Bank and office interiors case studiesBank and office interiors case studies
Bank and office interiors case studies
 
Managed security services for financial services firms
Managed security services for financial services firmsManaged security services for financial services firms
Managed security services for financial services firms
 
SIP Trunking - The cornerstone of unified communications
SIP Trunking - The cornerstone of unified communicationsSIP Trunking - The cornerstone of unified communications
SIP Trunking - The cornerstone of unified communications
 
Centurylink Enterprise Cloud & Network
Centurylink Enterprise Cloud & NetworkCenturylink Enterprise Cloud & Network
Centurylink Enterprise Cloud & Network
 
The TCP/IP and OSI models
The TCP/IP and OSI modelsThe TCP/IP and OSI models
The TCP/IP and OSI models
 
Fast track to the cloud whitepaper
Fast track to the cloud whitepaperFast track to the cloud whitepaper
Fast track to the cloud whitepaper
 
Centurylink Business Technology in 2020 ebook
Centurylink Business Technology in 2020 ebookCenturylink Business Technology in 2020 ebook
Centurylink Business Technology in 2020 ebook
 
Savvis Case Study featuring Enwisen
Savvis Case Study featuring EnwisenSavvis Case Study featuring Enwisen
Savvis Case Study featuring Enwisen
 
CenturyLink - Moneytree MPLS Case Study
CenturyLink - Moneytree MPLS Case StudyCenturyLink - Moneytree MPLS Case Study
CenturyLink - Moneytree MPLS Case Study
 
CenturyLink - Life Lock Call Center Case Study
CenturyLink - Life Lock Call Center Case StudyCenturyLink - Life Lock Call Center Case Study
CenturyLink - Life Lock Call Center Case Study
 
Centurylink - Isabella Bank Case Study
Centurylink - Isabella Bank Case StudyCenturylink - Isabella Bank Case Study
Centurylink - Isabella Bank Case Study
 
Washington trust bank case study
Washington trust bank case studyWashington trust bank case study
Washington trust bank case study
 
Centurylink - Sun National Bank Case Study
Centurylink - Sun National Bank Case StudyCenturylink - Sun National Bank Case Study
Centurylink - Sun National Bank Case Study
 
American hospital association case study
American hospital association case studyAmerican hospital association case study
American hospital association case study
 

Último

Intellectual Property Licensing Examples
Intellectual Property Licensing ExamplesIntellectual Property Licensing Examples
Intellectual Property Licensing Examplesamberjiles31
 
Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsFabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsWristbands Ireland
 
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003believeminhh
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursKaiNexus
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentationbaron83
 
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês  em formato pptPlano de marketing- inglês  em formato ppt
Plano de marketing- inglês em formato pptElizangelaSoaresdaCo
 
Mihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZMihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZKanakChauhan5
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarNathanielSchmuck
 
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...Brian Solis
 
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHelene Heckrotte
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxWorkforce Group
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfHajeJanKamps
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.ukaroemirsr
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsIntellect Design Arena Ltd
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhangmcgroupjeya
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...Khaled Al Awadi
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfHajeJanKamps
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...AustraliaChapterIIBA
 

Último (20)

Intellectual Property Licensing Examples
Intellectual Property Licensing ExamplesIntellectual Property Licensing Examples
Intellectual Property Licensing Examples
 
Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsFabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and Festivals
 
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, Ours
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentation
 
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês  em formato pptPlano de marketing- inglês  em formato ppt
Plano de marketing- inglês em formato ppt
 
Mihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZMihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZ
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry Webinar
 
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
 
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
 
Investment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV IndustriesInvestment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV Industries
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdf
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.uk
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking Applications
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhang
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
 

Whitepaper outsourcing for innovations

  • 1. Outsourcing for Innovation: How Cloud Transforms Outsourcing from a Cost-Cutting Measure to Something More Strategic White paper: Outsourcing for Innovation Table of Contents 2 Introduction 3 IT Outsourcing is Back 4 The Move to the Cloud 7 Getting the Best of All Outsourcing Worlds 8 The Savvis Portfolio 9 Conclusion 10 Case Studies Steve Garrou Vice President, Outsourcing and Cloud Services
  • 2. 2 Introduction Cloud computing is now a viable option for businesses seeking to outsource part or all of their IT operations. But in this new era — where the power of the Internet is harnessed for IT tasks — outsourcing to the cloud can be a strategic maneuver, not just a cost-cutting measure. After all, the goals of IT cost reduction include freeing up resources to focus on core competencies: enhancing solution/service competitiveness, generating revenue from new business development, streamlining existing business processes. As enterprises return to expansion, they will prioritize revenue growth over cost cutting by focusing on maintaining competitive advantage, retaining and growing customers, attracting and retaining talent, and improving efficiency to intrinsically reduce costs. To accomplish these goals, businesses are seeking ways to optimize their infrastructure by trying to avoid two extremes: wasted capacity, which results in excess spend; and insufficient capacity, which directly impacts their ability to respond to market demands. Enterprises now require a spectrum of IT strategies atop an adaptive infrastructure to do more with less, and transform the forced austerity of the last two years into competitive advantage. This is where cloud computing comes in. Analysts suggest that cloud is poised to change all phases of the sourcing lifecycle by forcing enterprises to reevaluate their basic infrastructure attributes — including the partners that deliver resources, their approaches to managing infrastructure and applications assets, and the economic and commercial models they use to acquire, deploy, and manage solutions. To fully achieve the maximum benefits cloud computing offers, enterprises need to embrace hybrid service models and service integration expertise. By judiciously deciding when it makes sense to transition to the cloud, when to keep critical components of their infrastructures on more traditional service models, and how to flex in an environment with different infrastructure services, companies can focus on business priorities to achieve a competitive advantage. According to Gartner, “Competitiveness will be the new litmus test guiding IT investments.”1 Although cloud is going to change the face of outsourcing, companies need to partner with service providers that thoroughly understand all enterprise sourcing models to ensure they find the right balance. “Coming out of a global recession, businesses must adjust to the ‘new normal.’ This requires putting an adaptive IT infrastructure in place that maximizes flexibility, scalability, and performance while driving down costs at a time when business environments are becoming more complex, and end users’ needs increasingly diverse.” – Steve Garrou Vice President, Outsourcing and Cloud Services, Savvis 1 Gartner on Outsourcing, 2009-2010, December 23, 2009.
  • 3. 3 Savvis has long been highly regarded as a global leader in infrastructure outsourcing. But a less known fact is that Savvis provided cloud computing before it was called cloud. Savvis’ original utility compute and dedicated compute hosting solutions have been delivering value to customers for more than a decade. Subsequent iterations of these solutions — Savvis’ dedicated and virtual hosting solutions — took advantage of advances in virtualization, networking, and security to deliver even greater cost savings and flexibility to businesses. Today, with Symphony Dedicated, Symphony Open, and Symphony Virtual Private Data Center (VPDC), Savvis is still pushing the innovation envelope, providing scalable, just-in- time computing resources in the cloud to help businesses gain a competitive edge. Perhaps most importantly, Savvis offers a robust outsourcing portfolio that includes, but which is not restricted to, cloud. Its outsourcing model includes flexible financial terms, a global footprint, and a service catalog that can be tailored for the specific needs of individual businesses. Never pushing cloud for cloud’s sake, Savvis understands how to help businesses integrate a range of diverse IT environments in a way that makes sense. IT Outsourcing is Back After a period of stagnation related partly to the economic downturn, the IT outsourcing market is again growing. According to IT consultancy EquaTerra, more than 75 percent of the service providers it polled in the third quarter of 2009 reported continued growth in their deal pipeline — up 10 percent from the previous quarter and 34 percent from the same period year-over-year.2 Technology Partners’ most recent Global TPI Index found that the total contract value of IT outsourcing in the fourth quarter of 2009 was $19 billion — the highest quarterly total in six years.3 And in Savvis’ own research, more than half (51 percent) of respondents said the majority of their IT infrastructure would be outsourced by 2020.4 These numbers are bolstered by the attitudes of business executives. Sixty-six percent of IT decision makers surveyed said that “pursuing outsourcing or off-shoring” is likely to be one of their IT organizations’ top technology priorities over the next 12 months, according to Forrester.5 When coupling the move toward greater outsourcing with these executives’ top three business priorities over the next 12 months — growing overall company revenue (53 percent); lowering overall operating costs (52 percent); and acquiring and retaining customers (35 percent), it seems apparent that outsourcing is increasingly seen as a holistic business strategy rather than just an IT cost-cutting measure. 2 EquaTerra’s 1Q10 Advisor and Business/IT Service Provider Pulse Survey, April 2010. 3 “Global TPI Index,” Technology Partners, April 2010. 4 “Rising to the Challenge: 2010 Global IT Leadership Report, Savvis. 5 “Business Continuity and Disaster Recovery Are Top Priorities for 2010 and 2011”, Forrester Research, Inc. September 2, 2010
  • 4. 4 Indeed, in a recent Capgemini survey,6 60 percent of executives said outsourcing could make their businesses more agile and flexible. Seventy percent of them also said that by outsourcing IT as well as other core functions, they could fund strategic business initiatives with the money saved. This in turn improves their ability to be innovative and compete more effectively in their market segment.7 The Move to the Cloud Cloud in particular has created a new wave of IT outsourcing that has the potential to drive competitive advantage for businesses. In Savvis’ 2009 “Rising to the Challenge 2009” survey, most businesses were skeptical about cloud — indeed, a full one-third of IT professionals surveyed were unsure of or didn’t know anything about cloud. A significant percentage felt it was oversold, and too risky for enterprise-class applications.8 The story told by the 2010 survey was dramatically different. Almost half of respondents are more confident today that cloud is enterprise ready. More than half (54 percent) either currently use cloud, or plan to use it within the next 12 months. Indeed, one conclusion of the research is that the catalysts for the businesses plans to migrate to an outsourced IT model over the next decade is largely due to the cloud.9 Businesses that outsource to the cloud get numerous benefits, including: Increased flexibility and scalability. Business agility is not an option, but a necessity in today’s global markets. Because of this, “buyers of outsourcing will be more demanding of their providers to deliver IT value and quality, which will mean greater participation of the business user in sourcing decisions. These users will likely push for consideration of alternative services, to deliver the speed and agility that competitiveness demands,” says Gartner.10 The just-in-time model for provisioning and de-provisioning services enabled by cloud will be very attractive to business units, because they are assured that IT capacity will be there when they need it while minimizing their operating expenses. IT will need to dial up and dial down compute resources in near-real-time without having to overbuy to meet peak loads. Lower total cost of ownership (TCO). All cost reductions are not equal. In the recent economic recession, it was not uncommon for enterprises to cut capacity and capabilities as they tried to drive costs out of operational and capital budgets alike. However, organizations need to understand that rather than cost-driven decision-making, they need to take a more holistic view of what it means to be cost competitive. With cloud computing, capital expenditures (CAPEX) are shifted to operational expenses (OPEX), which has important implications on cash flow and taxes. 6 “2009 Capgemini Executive Outsourcing Survey,” August 2009. 7 Ibid. 8 “Rising to the Challenge 2009,” Savvis. 9 “Rising to the Challenge 2010,” Savvis. 10 Gartner on Outsourcing, 2009-2010, December 23, 2009.
  • 5. 5 Moreover, cloud will help IT to get closer to the business. According to Gartner, “Industrialized infrastructure solutions focused on business outcome will require internal IT to develop proactive demand management tools that enable business outcome measurement and to become an enabler for change.”11 Also according to Gartner, “cloud-enabled services are becoming increasingly viable. The attraction is scalability, pay-as-you-go and freedom from infrastructure build-out. The cloud is likely to accelerate the transfer of ownership for other assets as well, from servers to whole data centers.”12 And the fact that capacity will be accessed just in time basis has enormous ramifications for budgeting. When outsourcing to the cloud, companies can cut costs without cutting capabilities because of such things as instant modernization, portfolio rationalization, vendor consolidation, standardization, and the adoption of a service-oriented architecture (SOA). There is a gap between the benefits of cloud, and actually realizing its potential. “Businesses need to leverage the IT assets they already have — throwing them away is simply not an option,” said Michael Spires, senior manager, Shared Services and Outsourcing Advisory, KPMG. “If I’m moving a major application to the cloud, I don’t want to end up with dead hardware assets. If I don’t have a strategy for utilizing those assets, then cloud simply can’t be financially justified for certain types of applications.” 11 Gartner, “The Future Trends for Infrastructure Outsourcing,” August 16, 2010. 12 Gartner’s Top Predictions for IT Organizations and Users, 2010 and Beyond: A New Balance. December 29, 2009. Colocation Managed Hosting In-house Private Cloud Hosted Private Cloud Public Cloud Reduced Capex Opex Standardization Automation
  • 6. 6 Improved reliability. Availability is everything. Business users depend upon their applications, and the enterprise depends on round-the-clock operational integrity of all infrastructure components: servers, network, and security. Outsourcing to the cloud with a trusted provider can guarantee as high as “five 9s” availability (99.999 percent uptime), with robust redundancy and fail-safe disaster recovery capabilities that minimize mean time to recovery (MTTR), as well. Access to latest cloud technologies and skills sets. Already, more than half of IT departments are “somewhat or extremely understaffed”; 40 percent say this is a “big or huge” problem.13 Because cloud is still an emerging area, most businesses don’t yet have experienced cloud technologists and analysts in house. Perhaps they never intend to hire such resources. By outsourcing to a managed IT services provider, they immediately acquire world-class cloud experts to be virtual members of their IT teams. Reduced IT infrastructure waste. Approximately 39 percent of organizations are using only 55 percent of capacity at maximum server utilization. The fact that 43 percent of them only reach maximum levels 128 times a year speaks worlds of the advantages of using the just-in-time feature of cloud versus the traditional method of overbuying capacity.14 Continuous infrastructure upgrades. Keeping on top of the latest and greatest infrastructure technologies is often not an option for businesses, which have to make sure their investments in technology last for years. But when outsourcing infrastructure in general, and outsourcing infrastructure to the cloud in particular, businesses reap the advantages of service providers’ constant “refreshes” of key infrastructure components such as servers, storage, operating systems, networks, and security mechanisms. Complete control over cloud monitoring and management. Top-tier cloud outsourcers not only closely monitor and manage the performance of key infrastructure components for their customers, they offer businesses the ability to monitor and manage their own infrastructures from self-service portals or consoles. This allows businesses to stay on top of all key metrics to ensure their infrastructure is performing as needed, while giving them the ability to know precisely where their data resides in the cloud. This latter feature is critical for addressing businesses’ increasing regulatory and security concerns. 13 “2010 State of the Data Center Report,” Symantec. 14 “Rising to the Challenge 2010,” Savvis. “If I’m moving a major application to the cloud, I don’t want to end up with dead hardware assets. If I don’t have a strategy for utilizing those assets, then cloud simply can’t be financially justified for certain types of applications.” — Michael Spires Senior Manager, Shared Services and Outsourcing Advisory, KPMG
  • 7. 7 Getting the Best of All Outsourcing Worlds Each business operates at a different part of the adoption section, and not every organization should immediately transform its entire IT infrastructure to a cloud-based model. Depending on business and technology requirements, there are cases when traditional IT service models make sense. What matters is that each enterprise chooses a service provider that can integrate a broad range of sourcing models — traditional as well as cloud — to come up with a balance that suits its specific needs. A case in point: previously, businesses had to choose between predictability and flexibility when building their IT infrastructures. Predictability meant that peak capacity and capabilities would be there when they needed them. On the other hand, flexibility referred to the ability of the organization to adapt its IT infrastructure its actual needs. There were advantages and disadvantages to both approaches. Today, with the combination of cloud and traditional IT infrastructure outsourcing services, businesses can flexibly support a global IT infrastructure environment with much better scalability — and an infrastructure that is both predictable and flexible. Their ability to turn on and turn off resources — and pay for only what is used — will be hugely liberating to companies used to having to overinvest to handle burst modes. On the other hand, being able to move over only those IT assets that require this kind of flexibility to cloud and keep the others operating in more traditional ways is the most flexible route of all to take. Outsourcing in this way offers financial flexibility to a degree previously unimaginable in the IT world. The ability for businesses to balance cost effectiveness and standardization against a flexible infrastructure could be a huge advantage in today’s unpredictable post-recession economic environment. To fully reap these advantages, as KPMG’s Spires advises, businesses should work together with their outsourcers to incorporate traditional IT models with cloud in a way that allows them to protect their investment in existing IT assets. As IDC points out, 2010 is the year for service providers to reinvent themselves through transforming their business models. “Savvis is unique because it provides clients with an Infrastructure-as-a-Service integrated hosting model across multiple service components. Within the hosting continuum, the company’s service offerings span from collocation to managed hosting and include virtualized cloud offerings.”15 15 IDC, Savvis: Web Hosting and Managed Services Offerings, Doc # 224173, August 2010 “Savvis is unique because it provides clients with an Infrastructure-as-a-Service integrated hosting model across multiple service components. Within the hosting continuum, the company’s service offerings span from collocation to managed hosting and include virtualized cloud offerings.” — IDC, Savvis: “Web Hosting and Managed Services Offerings”, Doc # 224173, August 2010
  • 8. 8 The Savvis Portfolio Savvis’ flexible service approach offers its customers long-term value by meeting their infrastructure needs at any given point in time. From basic colocation services, where businesses retain control and management of their own equipment; to managed services in which Savvis owns and manages the physical hardware, to our Symphony offerings, which delivers infrastructure services in the cloud, Savvis helps its customers achieve much greater flexibility and lower total cost of ownership (TCO) by reducing both complexity and risk. See Figure 1. Figure 1 In particular, the Savvis Symphony cloud product line extends Savvis’ leadership position in managed services — including both dedicated and utility hosting — to new levels by combining virtualization technology from VMware with Savvis’ own cloud infrastructure. By giving businesses the ability to provision new instances on-demand based on flexible term commitments, organizations can rapidly build, control, and customize their infrastructures to support volatile demands with Savvis offerings such as Symphony Open cloud and Symphony Dedicated cloud. And with its Symphony VPDC cloud offering, Savvis introduces a new era of its leading cloud computing services: the industry’s first enterprise-grade Virtual Private Data Center (VPDC) with multi-tiered quality of service (QoS) levels.
  • 9. 9 16 IDC’s Directions 2009 conference, March 2009 Conclusion According to leading analysts, virtualization and cloud computing were the top two technology priorities for 2010. IDC predicts that 25 percent of IT budgets will be spent on cloud purchases by 2012.16 Migrating to cloud services represents a new approach to IT that requires a change in mindset by enterprise IT leaders. Outsourcing to a managed services provider with a portfolio of cloud solutions that include private, public, and hybrid models is an approach that mitigates risk while providing a high ROI and an intrinsically low TCO. Perhaps even more importantly, however, is that the chosen outsourcing vendor understand the importance of flexibility when implementing cloud — flexibility of the commercial model and the support structure as much as the technology itself — so businesses can move to cloud at a pace that is right for them.
  • 10. 10 Case Studies Innovest Depends on the Savvis Cloud Innovest was founded in 2000 to provide innovative technology-driven middle- and back-office solutions to trust companies, wealth management firms, not-for-profit institutions, and other organizations that manage assets held in trust. Since its inception, Innovest was a colocation customer of a company whose assets were eventually acquired by Savvis. In 2004, Innovest realized it needed more than a colocation solution to keep up with its rapid expansion. It chose to implement what was then called the Savvis Utility Compute service in 2004. “A lot of companies were offering managed hosting, but Savvis was ahead of them all with its utility compute platform, which offered us the scalability of being able to turn up a server for 30 days and bring it back down as needed,” said Ray Umerley, vice president, chief security officer at Innovest. Now, after being a satisfied customer of Savvis cloud solutions for more than six years, Innovest is beta testing Savvis Symphony Virtual Private Data Center (VPDC) in preparation for deploying it as the platform for its industry-leading SaaS trust and wealth management solutions. Innovest now has the flexibility, scalability and control it needs to keep its IT infrastructure in sync with customer demand for its solutions. “Today, if I need more resources, I don’t even have to contact Savvis. I can go directly to my customer portal and create a data center and deploy it,” Umerley said. “I don’t have to talk to sales; I don’t need to talk to an engineer. Right now, via the SavvisStation portal, I can actually go in and provision storage, I can provision virtual machines, all without having to deal with any Savvis personnel.” Whereas in the past it could take up to 90 days to provision physical servers and build out the operating systems, Umerley can now deploy new systems in under an hour. “Then we can turn it off and make it go away, and we don’t have to pay any more,” he said. “This ability to expand and shrink as needed contributes directly to our bottom line.” “Today, if I need more resources, I don’t even have to contact Savvis. I can go directly to my customer portal and create a data center and deploy it.” – Ray Umerley Vice President, Chief Security Officer, Innovest
  • 11. © 2010 Savvis, Inc. All rights reserved. Savvis® is the registered trademark of Savvis Communications Corporation. All other trademarks and service marks are the property of their respective owners. -2- Canada 6800 Millcreek Drive Mississauga, ON L5N 4J9 Tel 1.877.387.3764 www.savvis.ca EMEA Eskdale Road Winnersh Triangle Wokingham Berkshire RG41 5TS United Kingdom Tel +44 (0)118 322 6000 www.savvis.co.uk Asia Pacific 50 Raffles Place Singapore Land Tower #13-01 Singapore 048623 Tel +65 6768 8000 www.savvis.sg Japan 7th Floor Kyodo Building (Jinbocho 3cho-me) 3-29 Kanda Jinbocho Chiyoda-ku Tokyo 101-0051 Japan Tel +81.3.5214.0151 www.savvis.jp Global Headquarters 1 Savvis Parkway St. Louis, MO 63017 Tel 1.800.SAVVIS.1 (1.800.728.8471) www.savvis.net To find out more about Savvis Outsourcing and Cloud Services visit www.savvis.net or call 1.800.SAVVIS.1.