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The	
  Digital	
  Marke.ng	
  Experts	
  




14 Brand Considerations in China
Looking	
  at	
  the	
  Chinese	
  Brand	
  picture	
  and	
  recognizing	
  the	
  
landscape	
  is	
  the	
  same	
  but	
  different	
  to	
  the	
  West.	
  
The Eastern Factor
           Marketing appeal in China hs different
            elements

           •          Brighter colors
           •          Lots of information
           •          Celebrity endorsements
           •          Advertising that reflects a glamorous
                      lifestyle.




©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
Same Brand Model.. Chinese Context




©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
Same Brand Pathway…
                                                                         Bought
                                                                         Media


                                                                         Earned
                                	
                         	
     	
      Media
                                                                         (Social)


                                                                         Owned
                                                                         Media


      Listen: Leverage social analytics and understand your motive and influence
          universe.
      Learn: Uncover patterns of traffic, influence, conversation and engagement
          and use them to extend or power campaigns.
      Participate: Define & execute an engagement strategy. Engage through
          media combination, measure & refine.
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
Insight



                                                                                                                                                                                 Planning




©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
                                                       Compe.tor	
  analysis
                                                                                                                                                     Key	
  brand	
  interview




                                                                                       Strategic	
  inves.ga.on
                                                                                                                  Visual	
  audit	
  &	
  analysis
                                                                                                                                                                                                                   Strategy
                                                                            Brand	
  architecture	
  
                                                                                  Brand	
  idea	
  
                                                                                   Naming	
  
                                                       Evolu.on	
  	
  	
   	
  Concept	
  design	
  	
  	
   Revolu.on                                                                       design
                                                                                                                                                                                            Concept	
  	
  &	
  




                                                                                                 Design	
  development	
  
                                                                                                  Design	
  refinement	
  
                                                                                                                                                                                                                   Plan




                                                                                                  Design	
  applica.on	
  
                                                                                                                                                                                               Design	
  	
  




                                                                                                      Valida.on
                                                                                                                                                                                            development




                                                                                                 Finished	
  art	
  
                                                                                      Technical	
  specifica.on	
  
                                                                                                                                                                                                                              Brand	
  Advantage	
  




                                                                                           Brand	
  guidelines	
  
                                                                               Design	
  and	
  implementa.on	
  controls	
  
                                                                                                                                                                                                Produc.on




                                                                                                Project	
  management	
  
                                                                                                                                                                                                                   Execu.on




                                                                                                   Tender	
  process	
  
                                                                                                   Quality	
  control	
  
                                                                                                    Procurement
                                                                                                                                                                                                                                                       Same Brand Framework




                                                                                                                                                                                                Implementa.on




                                                                              Review	
  implementa.on	
  
                                                                      Review	
  success	
  against	
  objec.ves	
  
                                                                   Review	
  success	
  against	
  evolved	
  business	
  
                                                                Review	
  success	
  against	
  evolving	
  marketplace	
  
                                                                                                                                                                                            check
                                                                                                                                                                                            Health	
  
                                                                                                                                                                                                                   Measure




                                                                                                   Define	
  way	
  	
  forward	
  
                                                                                                              	
  	
  
But… consider the Chinese perspective


           •  Consumers around the world have different
              taste profiles and different wants and needs,
              and it’s really important that companies
              recognize these differences across all types
              of industries.    Brand Evangelists	
  




©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
Tailoring Products for China	
  




©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
Tailoring Products for China	
  
                                                       Case study: Oreo biscuits in China
                                                       In China, the market for Oreo biscuits was relatively
                                                       small a few years ago.
                                                       Why? Oreos are too sweet for the Chinese palate.
                                                       Kraft did an enormous amount of testing and re-
                                                       configured the flavour profile and today, they
                                                       quadrupled the China Oreo business in four years
                                                       and it is now the number 1 biscuit in China.
      •  Another example: biscuits and sweets snacking tends to be a "cold
         weather phenomenon", meaning that sometimes consumption
         tends to slow down if the temperature gets very hot. With this
         insight, Oreo IceCream is developed. The fillings in the biscuits have
         different ice-cream flavours. It give out an amazing cooling
         sensation in the mouth as though the customer is eating an ice
         cream. The product is very successful in China.
      •  Companies a global understanding of trends, but they should be
         also very local in the understanding of what the consumers need.
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
1. Brand Evangelists




©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
1. Brand Evangelists

            •  A clear brand strategy promotes convergent thinking by
               uniting stakeholders behind a common vision.

            •  A large portion of people who work for an organization
               are often not directly employed by it, and if they aren't
               aligned to the brand's vision and values, the brand
               promise will be eroded.

            •  Companies are making increased efforts to involve
               employees in managing the company's image. For
               emerging markets where a service culture is rare, this is
               even more vital.
            	
  
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
1.Brand Evangelists

                                                            Case Study: Starbucks
                                                              Starbucks is without a doubt, one of the most
                                                              successful retail stores in America, and one of
                                                              the most prominent brands in the world.


   –  Starbucks achieved its success not only by providing brilliant coffee; it also won
      the hearts and minds of the consumers through a brilliant service strategy.
   –  This Strategy aims at instilling all of Starbucks’ brand values into their employees
   –  The healthy staff attitude created pleasant contact experiences for the
      customer, and in turn they spread their good experience at Starbucks with others.
   –  At Starbucks, employees are not called workers or staff, they are referred to as
      partners, since they are seen as important contributors in the success of the
      business and therefore are stakeholders to be considered.
   –  Starbucks offers many services to the employees, which range from training and
      education to personalized benefits packages.
   –  Starbucks is one of the best companies in the world to work for, as rated by
      Fortune Magazine.
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
1.Brand Evangelists
                                                           Case Study: Kulula.com
                                         Kulula.com is a South African based airline
                                         company, and has proven to be one of
                                         Comair’s greatest success stories.
                                         Kulula is a Zulu word, translated to mean
                                         “easy” - this captures the essence of the
                                         brand.
–     Unlike other airlines Kulula focused on being less formal and providing a fun and
      friendly experience for their passengers.
–     The overall idea of Kulula was transferred to its employees; firstly by giving them
      uniforms that are designed for greater comfort and functionality, this reflected
      more open and casual brand values. Secondly the staff was trained to provide
      more than just service that was not just good, but also appropriate to the brand,
      and when suitable – customers are addressed by their first names and staff were
      encouraged to make the most of their personalities and sense of humour.
–     Although safety and professionalism are always tops – the in-flight antics of the staff
      prove to be an amazing source of word-of-mouth references.
–     Kulula.com have received prestigious awards, thanks to the innovation of the staff,
      who are completely aligned to the brand.
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
2.The Rise of Regionalism & Anti-globalization




©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
2. The Rise of Regionalism & Anti-globalization

           •  Emerging markets are no longer soft targets. Some really
              strong local brands are rising to challenge the giants.

           •  The clever global brands will marry global best practice with
              local relevance, with special focus on Eastern Cultures.

           •  They'll redesign global images and messages for specific local
              markets. It may be too late for Nike and Coke in Asia where
              local brands, Li Ning and Yan Jing Beer are grabbing the high
              ground….fast.

           •  Yan Jing Beer although not a world-wide leader – yet. Yan
              Jing’s popularity grows day by day, and can now be found in
              larger retailers.

           •  Li Ning is Nike’s number 10 competitor worldwide, and is
              moving closer to poll as China grows economically.
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
2. The Rise of Regionalism & Anti-globalization


                                                       Case Study: Beijng Beer Drinkers

                                                       What upholds the Beijing beer drinkers’ brand loyalty is
                                                       the favourable taste the domain brand able to offer; its
                                                       ease of access at an affordable price; and the symbolic
                                                       values that are closely attached to the personal traits
                                                       and beliefs of Beijing consumer segment markets.

      In 2001, 89.4% of beer consumers in Beijing drank only the brand of
      YanJing, which was numbered as second after the national leader
      brand TsingTao in China.
      A successful domain brand is built on a good local brand essence. It
      is the ability of Yan Jing brand to bring forward a set of local values
      so closely attached to the personal traits and beliefs of segment
      beer consumers living in Beijing (92%). This proves that no matter
      how ‘Goliath’ the brand – if its values don’t correspond with the
      people, it will most probably be beaten by local ‘Davids’.
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
2. The Rise of Regionalism & Anti-globalization

                                                       Case Study: Li Ning

                                                          Li Ning is a China-based sports goods company,
                                                          created by the famous Chinese Olympic gold
                                                          medalist of the same name.
                                                          Li Ning is leader in the Chinese market with a brand
                                                          loyalty of 53.4%, while Nike and Adidas follow with
                                                          39.8% and 39.1% respectively.
            –  The reason for the brands success is not only because of quality or price,
               the reason is that – Li Ning means something more than just sports
               apparel, its background is distinctly Chinese and this creates resonance
               within the consumers life. Li Ning is perceived by Chinese consumers as a
               down-to-earth, value-for-money brand, with the likes of Nike and Adidas
               being regarded as premium designer labels.
            –  Analysis shows that well over 50% of Nike’s non-loyal consumers switch to
               local brands while less than that switch to other foreign brands.
            –  Nike sees Li Ning as it’s number 10 competitor worldwide and is moving
               up the polls FAST.
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
3. Forget the X&Y Generation: Experience
                                 Matters




©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
3. Forget the X&Y Generation

            •  Marketing is obsessed with youth.

            •  The advertising and communications industry is
               growing old trying to stay young. Yet experience
               matters.

            •  The size of the older generation is growing while the
               younger generation is shrinking.

            •  The wrinklies have the spending power, and this
               dramatically affects to whom and how we plan
               both our marketing strategies and our products.
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
3. Forget the X&Y Generation

           •          The purchasing power and consumption levels of China's 143 million
                      elderly people are on the up
           •           Consumption by seniors will likely reach 1.4 trillion yuan (US$175
                      billion) by 2010 and 4.3 trillion yuan by 2020, accounting respectively
                      for 11.39 percent and 15.43 percent of the country's total
           •           Currently about 11 percent of China's population is over the age of
                      60. Chinese seniors make up half the total elderly population in Asia.
           •           In terms of consumption, the aging population will have a huge
                      influence on China's future social and economic development
           •          Boost the development of industries that serve the aging population,
                      such as pharmacy, health care, insurance and tourism," he added.
           •           China will remain an aging society throughout this century




©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
3. Forget the X&Y Generation
                                                       Case Study: Virgin Megastores.
                                          Virgin began to recognise the importance of
                                          appealing to older music lovers, by analyzing the
                                          ticket sales of concerts such as the Eagles, which
                                          are the one of the biggest-grossing acts at $100-
                                          plus ticket prices.
                 –        The contrast between younger age groups, who download most
                          of their music for a low-cost or for free.
                 –        Virgin constructed sections that appeal to older consumers, such
                          as: a jazz section, which was reconstructed to look like a 1930’s
                          jazz club; a “mind, body and spirit” section, which is focused at
                          relaxation and spiritual growth as well as physical well-being.
                 –        Although Virgin did not only plan to sell the mature customer only
                          old music, instead the already existing information kiosks also
                          served a purpose of recommending new artists to older people
                          who are similar to their favourite musicians.
                 –        The experimental store is outperforming the company’s other 21
                          U.S. locations. Several sites are set to get the same makeover.
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
4. Brands as Assets


            •  A	
  massive	
  por.on	
  of	
  the	
  market	
  capitalisa1on	
  of	
  top	
  
               companies	
  is	
  comprised	
  of	
  intangibles	
  -­‐	
  primarily	
  brands.	
  	
  	
  

            •  Research	
  shows	
  that	
  over	
  15	
  years,	
  heavily	
  brand-­‐dependent	
  
               companies	
  consistently	
  outperformed	
  the	
  FTSE	
  350	
  by	
  
               between	
  15	
  and	
  29%.	
  	
  	
  

            •  Research	
  also	
  shows	
  that	
  marke1ng	
  ac1vity	
  can	
  add	
  up	
  to	
  
               25%	
  to	
  a	
  company's	
  share	
  price.	
  	
  	
  	
  	
  

            •  Performance-­‐based	
  remunera.on	
  for	
  brand	
  managers	
  must	
  
               follow.	
  
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
5. Brand Extension: DIVERSIFY OR DIE!




©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
5. Brand Extension


            •  Versace	
  hotels.	
  The	
  Ferrari	
  Laptop.	
  Caterpillar	
  watches.	
  	
  What
                                                                                                    	
  
               next?	
  

            •  Brands	
  face	
  compe..on	
  from	
  the	
  most	
  unexpected	
  quarters.	
  	
  
               And	
  if	
  their	
  brand	
  is	
  iden.fied	
  with	
  a	
  single	
  product,	
  they're	
  
               at	
  the	
  greatest	
  risk.	
  	
  Chances	
  are	
  they'll	
  go	
  out	
  of	
  fashion	
  or	
  
               someone	
  will	
  replicate	
  or	
  improve	
  on	
  their	
  product.	
  	
  	
  

            •  Compe11on	
  no	
  longer	
  has	
  boundaries.	
  	
  It	
  comes	
  from	
  any	
  
               organisa.on	
  that	
  wants	
  to	
  leverage	
  its	
  brand	
  profile	
  and	
  
               reputa.on.	
  


©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
5. Brand Extension
                                                         Case Study: Tobacco Industries
                                                           In many countries, tobacco advertising has been
                                                           banned, putting a hold on all marketing
                                                           communications and therefore creating a huge
                                                           threat for all tobacco companies.
                                            	
  
                      –  However cigarette companies began to diversify there brand
                         offerings in order to survive.
                      –  An example of this occurred in Malaysia, tobacco companies took
                         advantage of the indirect advertising loophole and promoted their
                         new services, that in turn promoted the sale of cigarettes – Marlboro,
                         Peter Stuyvesant Travel, Benson&Hedges Bistro and Dunhill
                         Accessories.
                      –  In countries such as America were tobacco advertising is not
                         banned, the brand-stretching into clothing for both adults and
                         children, boosts not only current consumer loyalty but also increases
                         the instances of new consumers. Research proves that children who
                         wear clothing with cigarette brands on them are 4 times more likely
                         to smoke than other children.
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
6. Dream Merchants:

                               “Enterprise	
  survivors	
  in	
  chao.c	
  .mes	
  will	
  create	
  a	
  cause,	
  not	
  a	
  business.”	
  
                                                                      	
  	
  (Gary	
  Hamel)	
  




©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
6. Dream Merchants


            •  Great brands transcend product format.

            •  It's not about what the product is, but more about
               the beliefs the brand expresses. True brands
               connect with the consumer.

            •  They're in the relationship business.

            •  Think Absolut vodka. The success isn't about taste.
               It's about personality, identity and association.


©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
6. Dream Merchants
           Case Study: Nippon Paint
           (China)
           Nippon Paint launched a new
           marketing strategy to connect with
           customer on a more personal level and
           create a personality that appeals to
           the target customer
•        To transform Nippon Paint from an ageing 'trustmark' into something that is
         both respected and loved, campaign was set out to connect with this new
         generation of consumer through an age old and powerful emotion - love.
•        This ‘attraction' strategy over the traditional ‘attention seeking' strategy, was
         set to trigger the imagination.
•        The core of creativity living in the colourful paint was encouraging the
         consumer to bring it to life by painting their dreams and creating their own
         unique space.


©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
6. Dream Merchants

                                                      Case	
  Study:	
  Vespa	
  
                                                                 	
  
                    –       Vespa	
  is	
  a	
  word	
  –rather,	
  a	
  concept	
  –	
  which	
  is	
  absolutely	
  interna.onal,	
  and	
  
                            which	
  represents	
  the	
  dreams	
  and	
  the	
  desires	
  for	
  freedom	
  of	
  en.re	
  
                            genera.ons.	
  
                    –       The	
  Vespa	
  acer	
  50	
  years	
  is	
  s.ll	
  world-­‐renowned	
  for	
  it’s	
  con.nual	
  style,	
  
                            elegance	
  and	
  revolu.on.	
  
                    –       “Dolce	
  Vita”	
  –	
  Life	
  is	
  Sweet,	
  the	
  Italian	
  phrase	
  has	
  become	
  synonymous	
  with	
  
                            the	
  brand.	
  
                    –       Vespa	
  is	
  more	
  than	
  just	
  a	
  scooter;	
  it	
  is	
  a	
  way	
  of	
  being,	
  of	
  thinking	
  and	
  of	
  
                            expressing	
  the	
  joy	
  of	
  living.	
  
                    –       The	
  very	
  name	
  Vespa	
  evokes	
  memories	
  of	
  youth;	
  transports	
  the	
  mind	
  to	
  
                            thoughts	
  of	
  free	
  .me,	
  beau.ful	
  weather,	
  the	
  pleasure	
  of	
  driving	
  in	
  the	
  open	
  
                            air	
  with	
  the	
  sun	
  and	
  wind	
  on	
  the	
  skin	
  -­‐	
  as	
  shown	
  by	
  Gregory	
  Peck	
  and	
  Audrey	
  
                            Hepburn,	
  riding	
  a	
  Vespa	
  around	
  the	
  Colosseum	
  in	
  the	
  1952	
  film	
  Roman	
  
                            Holiday,	
  or	
  the	
  sensual	
  Anita	
  Ekberg	
  escaping	
  the	
  paparazzi	
  in	
  the	
  famous	
  
                            shot	
  from	
  Fellini's	
  masterpiece,	
  La	
  Dolce	
  Vita.	
  	
  
                    –       It	
  is	
  extraordinary	
  that	
  the	
  Vespa,	
  having	
  been	
  involved	
  in	
  so	
  much	
  fashion,	
  
                            never	
  passed	
  out	
  of	
  fashion.	
  At	
  first	
  it	
  was	
  green	
  and	
  not	
  wondrously	
  
                            beau.ful,	
  a	
  symbol	
  of	
  transforma.on	
  from	
  war	
  to	
  peace.	
  Then	
  it	
  became	
  
                            white	
  and	
  elegant,	
  a	
  product	
  that	
  imposed	
  the	
  ‘s.le	
  italiano’:	
  from	
  necessity	
  
                            to	
  style,	
  the	
  recipe	
  for	
  the	
  good	
  life.	
  Then	
  it	
  dressed	
  itself	
  in	
  silver	
  and	
  was	
  
                            transformed	
  into	
  a	
  myth	
  of	
  elegance,	
  youth	
  and	
  adventure.	
  
                    –       Truly	
  an	
  Esperanto	
  among	
  objects,	
  the	
  Vespa,	
  ini.ally	
  presented	
  as	
  solid	
  (it	
  is	
  
                            s.ll	
  made	
  of	
  metal),	
  long-­‐las.ng	
  and	
  adventurous,	
  appealed	
  to	
  pioneers	
  
                            during	
  the	
  '40s	
  and	
  '50s.	
  In	
  the	
  60's	
  it	
  reflected	
  the	
  Italy	
  of	
  change,	
  of	
  
                            pleasure-­‐seeking	
  children,	
  and	
  was	
  transformed	
  into	
  a	
  toy	
  with	
  real	
  
                            performance,	
  expressing	
  novelty,	
  modernity	
  and	
  an.-­‐conformism.	
  In	
  the	
  
                            '70s	
  and	
  '80s	
  it	
  turned	
  into	
  an	
  object	
  of	
  nostalgia;	
  and	
  in	
  this	
  decade,	
  with	
  
                            technological	
  innova.ons	
  and	
  the	
  1996	
  launch	
  of	
  the	
  sleek	
  new	
  Vespa	
  ET2	
  
                            and	
  ET4,	
  it	
  has	
  become	
  revolu.onary,	
  riding	
  with	
  all	
  its	
  appeal	
  intact	
  into	
  the	
  
                            third	
  millennium.	
  For	
  very	
  many	
  people,	
  the	
  Vespa	
  is	
  the	
  perfect	
  
                            combina.on	
  of	
  style,	
  design	
  and	
  elegant	
  func.onality.	
  The	
  Vespa	
  is	
  .meless:	
  
                            it	
  transcends	
  the	
  capriciousness	
  of	
  fashion.	
  	
  




©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
7. Brand Karma

                                      "The	
  next	
  big	
  thing	
  in	
  brands	
  is	
  social	
  responsibility.	
  	
  It	
  will	
  be	
  
                                   clever	
  to	
  say	
  there	
  is	
  nothing	
  different	
  about	
  our	
  product	
  or	
  price,	
  
                                                             but	
  we	
  behave	
  well."	
  	
  Wally	
  Olins	
  




                 ©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
7. Brand Karma

           •  It will also be clever to demonstrate just how well your brand
              behaves. It must go beyond words. Consumers aren't fooled
              by greenwashing.

           •  Increasing acceptance of triple bottom-line reporting and the
              move by many companies to align themselves to
              philanthropic causes will produce more truly ethical brands.

           •  Brands of the future will stand for product quality and
              desirable image and will have to signal something wholesome
              about the company behind the brand.

           •  Cause branding champions such as: The Body Shop, Aveda
              and Ben&Jerry’s, have only gained from their social
              involvements.

©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
7. Brand Karma
                                                          Case Study: BP

                                                            With the launch of the new BP brand,
                                                            along with it’s new slogan “Beyond
                                                            Petroleum,” it became important to
                                                            create a new image – constructed
                                                            around environmental concern.

                    –  Social involvements include: constructing wetlands which
                       treat the effluent from the Bulwer Island refinery – this
                       approach not only treats the pollution created from
                       production- but also creates a wildlife habitat.
                    –  It was important to integrate BP’s social responsibility into
                       the new brand – the image is meant to show the
                       difference BP makes, and in turn differentiates the brand
                       by positioning it favorably in the mind of the market.

©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
7. Brand Karma
                                                           Case Study: Ben&Jerry’s

                                                           Ben&Jerry’s social responsibility programme
                                                           was more than just giving donations, it was
                                                           integrated into their everyday business
                                                           processes.

            –  Ben&Jerry’s always made sure that the raw materials bought to produce
               their ice-cream, was never at the cost of the local producers. At one time
               Ben&Jerry’s hired homeless people to come and work in their stores.
            –  They boycott any milk or cream treated with synthetic hormones, such as
               rBGH.
            –  They also care for the environment – by ensuring that their wastewater
               doesn’t pollute the water and kill wildlife.
            –  From the fact that Ben&Jerry’s have always done business with such
               social mindedness, and have a value of $326 Million today, proves that it
               does indeed pay to be good.

©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
8.Brand Rejuvenation:
                                                                        	
  
                            	
  
                            	
  
                            • Brands that have prospered have retained their core
                            values, but have reinterpreted themselves to remain
                            relevant.

                            • Style lifecycles are becoming shorter. Think Madonna -
                            the queen of brand rejuvenation. Think Burberry.

                            	
  
                            	
  




                 ©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
8.Brand Rejuvenation

                                    	
  improve	
  is	
  to	
  change;	
  to	
  be	
  perfect	
  is	
  to	
  change	
  ocen.”	
  
                                                                                         Winston	
  Churchill	
  
                                                                                                	
  




©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
8.Brand Rejuvenation

                                                            Case Study: Burberry

                                                                   This London-based brand began in
                                                                   1856, and has moved from being a
                                                                   functional form of clothing to a
                                                                   luxurious fashion brand.
                                                            	
  

                          –  Almost 200 years ol the trademark red,camel,,black and
                             white checkered patterns are still well received by hippest
                             pop icons of today.
                          –  From Ernst Shackleton who wore Burberry to protect him
                             from the Antarctic freeze, to Prince William, Kate Moss and
                             Ja Rule.
                          –  This evolution proves that a brand must adapt to suit the
                             times and even the oldest of brands can remain fresh and
                                                                                                      New.	



©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
9. Straight Talk.

            •  Don’t widen the gap – close it!

            •  Deal with complexity through simplicity.

            •  Declare war on complicated systems,
               procedures, products, services and design.
               Confusion is alienating.

            •  Demystify your offering and your
               communication.

©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
9. Straight Talk.

                                                       Case Study: Nando’s
                                                         –  Nando’s has flourished in it’s home
                                                            market, South Africa, and continues to
                                                            grow internationally in neighboring
                                                            African countries and further abroad in
                                                            Europe and Asia.
                                                         –  The simplicity of communication has
                                                            always been a major competitive
                                                            advantage for Nando’s.
         The simplicity in it’s mass communication, has always carried across
         the values of hospitality, fun and the warmth of a traditional
         Portuguese experience. Apart from it’s mass communications,
         Nando’s also keeps it simple with regard to communication of it’s
         offerings – simulating McDonald’s in this respect. The simple truth of
         the brand is defined and unambiguous, making the Nando’s brand
         ring true to the public.
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
9. Straight Talk.
                                                       Case Study: Nokia
                                                               Nokia is the number one cell phone
                                                               brand world-wide, and this position was
                                                               gained mainly through their unique
                                                               brand identity.
                                                       	
  
               –  Nokia spoke to the world in human terms and not in
                  technological jargon.
               –  People understood Nokia products because they could
                  ‘connect’ with the brand better than any of it’s competitors.
               –  Nokia also avoided the mistake of diluting it’s brand with
                  hundreds of sub-brands, giving individual products a generic
                  brand personality, only numeric descriptors are used – which
                  don’t actually appear on the products themselves.
               –  The clear and concise phrase of “human technology,”
                  leaves the rest of Nokia’s competitors talking gibberish.

©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
10. Has advertising had its day?


                                                   "I	
  wish	
  more	
  and	
  more	
  .me	
  was	
  spent	
  on	
  designing	
  an	
  
                                                   excep.onal	
  product,	
  instead	
  of	
  trying	
  to	
  psychologically	
  
                                                   manipulate	
  percep.ons	
  through	
  expensive	
  adver.sing."	
  	
  (Phil	
  
                                                   Kotler)	
  




©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
10. Has advertising had its day?


            •  Designers will become the brand custodians of
               the future. What good is a great advertising
               campaign if the product image is weak? Good
               design is everything.

            •  Advertising agencies have seen their share of
               marketing spend slashed to around 50%.

            •  Strategic companies are being recognised. The
               trend is to be more tactical, more strategic and
               taking long-term responsibility for the brand.

©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
10. Has advertising had its day?
                                                              Case Study: CellC
                                               In the South African market, competition was stiff
                                               between the two only cellphone providers, mainly
                                               MTN and Vodacom. When CellC entered this
                                               highly competitive arena, it was foreseen as
                                               having little or no chance of survival.
                While it could not compete on the level of it’s two competitors with
                                          	
  
                regard to mass media, it had to find other ways of communicating the
                service offered in order to create hype strong enough for market
                penetration to be successful. CellC used one of the most innovative
                below the line campaigns ever seen in the South African cellular
                industry. Their ‘Paint the Town Red’ campaign
                penetrated the lives of the consumer, by going to
                grassroots level, they communicated to the
                consumer in completely unique ways.
                By linking their communication to social
                responsibility, they achieved differentiation by
                being more human and caring.
	
  
       ©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
11.Ethnic craft and culture:

            The	
  technology	
  revolu.on	
  has	
  
            moved	
  from	
  hi-­‐tech	
  to	
  high-­‐touch.	
  	
  




©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
11.Ethnic craft and culture

            •  The	
  human	
  element	
  is	
  back.	
  	
  China	
  is	
  fashionable.	
  	
  
            •  There's	
  a	
  groundswell	
  of	
  apprecia1on	
  for	
  the	
  value	
  of	
  
               Chinese	
  art	
  and	
  crac.	
  	
  	
  




©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
12.Women Rule:




                                                                                                 	
  
                                                                          "Tomorrow	
  belongs	
  to	
  women."	
  	
  
                                                                                          	
  
                                                                                           Tom	
  Peters	
  
                                                                                                  	
  
                 ©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
12. Women Rule
      •  Women own the present and the future. They make
         the majority of purchasing decisions from homes to
         holidays, cars to consumer electronics.

      •  Branding needs to reflect this. Why the masculine
         DIY stores? Why are female products designed by
         men?

      •  Successful brands will be sensitive, intuitive,
         empowered and understanding.

      •  Bridgestone is just one of the traditional male brands
         that have recognised the importance of women.
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
12. Women Rule
                                                            Case Study: Charles Schwab
                                                                   Research proves that women
                                                                   actually out perform men at
                                                                   investing, as they are more focused
                                                                   than men.
                                                            	
  
            –  Other analysis shows that all female investing clubs are the most common
               kind of club, and outperform both co-ed and all male clubs.
            –  Charles Schwab, has definitely taken advantage of this overlooked
               market, by creating “Women Investing Now,” which provides women
               with a suite of tools and resources connecting women to the investing
               world.
            –  The main aim of this project was to instill confidence within potential
               women investors, since most of them lack the belief that they are
               capable of investing.
            –  3 months after it’s inception, “Women Investing Now”, attracted over
               5000 women to it’s first educational seminar.
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
13. Brand Traditions

            •  Known fact: People appreciate tradition.

            •  Tradition has a strong enduring impact on people, by being
               heartwarming thus stirring emotion.

            •  Simple current brand practices can evolve into powerful
               traditions that integrate into popular culture, and resonate
               within the consumers lifestyle.

            •  Perfect in today's modern consumer culture, demographics –
               more singles who are away from home.

            •  Sears created a new tradition out of an ordinary period – ‘The
               Autumn of Love’, which boosted sales compared with the
               same period in previous years.
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
14. Sensory Branding:




                                                                                               	
  
                                                           	
  “Where	
  sense	
  is	
  wan.ng,	
  everything	
  is	
  wan.ng.”	
  	
  
                 ©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
                                                                                         	
  Benjamin	
  Franklin	
  	
  
14. Sensory Branding

            •  Brands have moved from just appealing
               to 1 or 2 senses, to appealing to all 5 - or
               even 6.

            •  With each sense activated, memorability
               of your brand increases exponentially.

            •  Sense has in fact become so important
               that new trademark legislation, actually
               places copyrights on less traditional
               sensorial appeals – smell, taste, touch.
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
14.Sensory Branding

                                                             Case Study: WOW! Jeans
                                     Wow, transcended typical jean sense appeals.
                                     They produce jeans impregnated with arginine,
                                     an amino acid said to keep the skin youthful.
                                     Fatty acids in the fabric used to make the jeans,
                                     developed by Teijin Wow, also moisturize the skin,
                                     smell nice (who needs perfume anyways?) and
                                     fight bacteria.
   –  These jeans promote collagen production and fight the free radicals, which
                                	
  
      actually slows the aging process.
   –  The smell and feel of the jeans are completely different to anything on the
      market, these unique appeals quickly accelerate the jeans to a completely
      new level of awareness in the consumer’s mind.
   –  The jeans were initially launched in Japan where they were sold out within
      24 hours, now the jeans have spread like wild fire through the East and have
      also began to move into European markets.


©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
About

                                                       Digital Jungle


©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
Digital Jungle Fast Facts


           •               Socially Led, digital marketing specialists
           •               Global reach
           •               Offices in Beijing, Shanghai, Hong Kong, Sydney
           •               Spun out of SinoTech Group in 2011




©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
World Class Digital Marketing Experience
•  Delivering digital strategy and execution services:
    –  Customer and competitor insight
    –  Digital strategy
    –  Social Media Marketing
    –  Search Engine Marketing
    –  Affiliate Marketing
    –  Media Buying

•  We work for global and domestic organisations,
   across various market sectors, helping our clients:
    –  Engage with their key audiences
    –  Transform their business
    –  Maximise growthMarketing


©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
Our Commitment
                                                       The mission of Digital Jungle is to help our clients
                                                       improve their business position and gain real value
                                                       from their digital marketing investments

                                                       Through our expertise in social media digital
                                                       marketing programs and the application of
                                                       search, affiliate and online marketing, we commit
                                                       to:

                                                       • Driving incremental direct revenue
              Dr Matt McDougall,
              CEO, Digital Jungle	
                    • Generating ROI unrivaled by traditional media
                                                       • Protecting your online reputation
                                                       • Increasing your market share over your
                                                       competitors
                                                       • Building your brand awareness

                                                       We look forward to working with you.	
©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited
Thank You!	
                                                                                 <your	
  name>|	
  <your	
  email>@digitaljungle.com.cn	



                                         Follow	
  on	
  Twiser	
                                    Email	
  
                                         @digitaljunglecn	
                                          info@digitaljungle.com.cn	
  


                                         Connect	
  on	
  Linkedin	
                                 Presenta.ons	
  on	
  SlideShare	
  
                                         www.linkedin.com/company/digital-­‐jungle	
                 www.slideshare.net/digitaljungle	
  	
  

                                        Community	
  on	
  Facebook	
                                Website	
  
                                        www.facebook.com/digitaljungle	
                             www.digitaljungle.com.cn	
  

©	
  2011	
  SinoTech	
  Group	
  (China)	
  Limited

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14 Brand Considerations for Advertising in China

  • 1. The  Digital  Marke.ng  Experts   14 Brand Considerations in China Looking  at  the  Chinese  Brand  picture  and  recognizing  the   landscape  is  the  same  but  different  to  the  West.  
  • 2. The Eastern Factor Marketing appeal in China hs different elements •  Brighter colors •  Lots of information •  Celebrity endorsements •  Advertising that reflects a glamorous lifestyle. ©  2011  SinoTech  Group  (China)  Limited
  • 3. Same Brand Model.. Chinese Context ©  2011  SinoTech  Group  (China)  Limited
  • 4. Same Brand Pathway… Bought Media Earned       Media (Social) Owned Media Listen: Leverage social analytics and understand your motive and influence universe. Learn: Uncover patterns of traffic, influence, conversation and engagement and use them to extend or power campaigns. Participate: Define & execute an engagement strategy. Engage through media combination, measure & refine. ©  2011  SinoTech  Group  (China)  Limited
  • 5. Insight Planning ©  2011  SinoTech  Group  (China)  Limited Compe.tor  analysis Key  brand  interview Strategic  inves.ga.on Visual  audit  &  analysis Strategy Brand  architecture   Brand  idea   Naming   Evolu.on        Concept  design       Revolu.on design Concept    &   Design  development   Design  refinement   Plan Design  applica.on   Design     Valida.on development Finished  art   Technical  specifica.on   Brand  Advantage   Brand  guidelines   Design  and  implementa.on  controls   Produc.on Project  management   Execu.on Tender  process   Quality  control   Procurement Same Brand Framework Implementa.on Review  implementa.on   Review  success  against  objec.ves   Review  success  against  evolved  business   Review  success  against  evolving  marketplace   check Health   Measure Define  way    forward      
  • 6. But… consider the Chinese perspective •  Consumers around the world have different taste profiles and different wants and needs, and it’s really important that companies recognize these differences across all types of industries. Brand Evangelists   ©  2011  SinoTech  Group  (China)  Limited
  • 7. Tailoring Products for China   ©  2011  SinoTech  Group  (China)  Limited
  • 8. Tailoring Products for China   Case study: Oreo biscuits in China In China, the market for Oreo biscuits was relatively small a few years ago. Why? Oreos are too sweet for the Chinese palate. Kraft did an enormous amount of testing and re- configured the flavour profile and today, they quadrupled the China Oreo business in four years and it is now the number 1 biscuit in China. •  Another example: biscuits and sweets snacking tends to be a "cold weather phenomenon", meaning that sometimes consumption tends to slow down if the temperature gets very hot. With this insight, Oreo IceCream is developed. The fillings in the biscuits have different ice-cream flavours. It give out an amazing cooling sensation in the mouth as though the customer is eating an ice cream. The product is very successful in China. •  Companies a global understanding of trends, but they should be also very local in the understanding of what the consumers need. ©  2011  SinoTech  Group  (China)  Limited
  • 9. 1. Brand Evangelists ©  2011  SinoTech  Group  (China)  Limited
  • 10. 1. Brand Evangelists •  A clear brand strategy promotes convergent thinking by uniting stakeholders behind a common vision. •  A large portion of people who work for an organization are often not directly employed by it, and if they aren't aligned to the brand's vision and values, the brand promise will be eroded. •  Companies are making increased efforts to involve employees in managing the company's image. For emerging markets where a service culture is rare, this is even more vital.   ©  2011  SinoTech  Group  (China)  Limited
  • 11. 1.Brand Evangelists Case Study: Starbucks Starbucks is without a doubt, one of the most successful retail stores in America, and one of the most prominent brands in the world. –  Starbucks achieved its success not only by providing brilliant coffee; it also won the hearts and minds of the consumers through a brilliant service strategy. –  This Strategy aims at instilling all of Starbucks’ brand values into their employees –  The healthy staff attitude created pleasant contact experiences for the customer, and in turn they spread their good experience at Starbucks with others. –  At Starbucks, employees are not called workers or staff, they are referred to as partners, since they are seen as important contributors in the success of the business and therefore are stakeholders to be considered. –  Starbucks offers many services to the employees, which range from training and education to personalized benefits packages. –  Starbucks is one of the best companies in the world to work for, as rated by Fortune Magazine. ©  2011  SinoTech  Group  (China)  Limited
  • 12. 1.Brand Evangelists Case Study: Kulula.com Kulula.com is a South African based airline company, and has proven to be one of Comair’s greatest success stories. Kulula is a Zulu word, translated to mean “easy” - this captures the essence of the brand. –  Unlike other airlines Kulula focused on being less formal and providing a fun and friendly experience for their passengers. –  The overall idea of Kulula was transferred to its employees; firstly by giving them uniforms that are designed for greater comfort and functionality, this reflected more open and casual brand values. Secondly the staff was trained to provide more than just service that was not just good, but also appropriate to the brand, and when suitable – customers are addressed by their first names and staff were encouraged to make the most of their personalities and sense of humour. –  Although safety and professionalism are always tops – the in-flight antics of the staff prove to be an amazing source of word-of-mouth references. –  Kulula.com have received prestigious awards, thanks to the innovation of the staff, who are completely aligned to the brand. ©  2011  SinoTech  Group  (China)  Limited
  • 13. 2.The Rise of Regionalism & Anti-globalization ©  2011  SinoTech  Group  (China)  Limited
  • 14. 2. The Rise of Regionalism & Anti-globalization •  Emerging markets are no longer soft targets. Some really strong local brands are rising to challenge the giants. •  The clever global brands will marry global best practice with local relevance, with special focus on Eastern Cultures. •  They'll redesign global images and messages for specific local markets. It may be too late for Nike and Coke in Asia where local brands, Li Ning and Yan Jing Beer are grabbing the high ground….fast. •  Yan Jing Beer although not a world-wide leader – yet. Yan Jing’s popularity grows day by day, and can now be found in larger retailers. •  Li Ning is Nike’s number 10 competitor worldwide, and is moving closer to poll as China grows economically. ©  2011  SinoTech  Group  (China)  Limited
  • 15. 2. The Rise of Regionalism & Anti-globalization Case Study: Beijng Beer Drinkers What upholds the Beijing beer drinkers’ brand loyalty is the favourable taste the domain brand able to offer; its ease of access at an affordable price; and the symbolic values that are closely attached to the personal traits and beliefs of Beijing consumer segment markets. In 2001, 89.4% of beer consumers in Beijing drank only the brand of YanJing, which was numbered as second after the national leader brand TsingTao in China. A successful domain brand is built on a good local brand essence. It is the ability of Yan Jing brand to bring forward a set of local values so closely attached to the personal traits and beliefs of segment beer consumers living in Beijing (92%). This proves that no matter how ‘Goliath’ the brand – if its values don’t correspond with the people, it will most probably be beaten by local ‘Davids’. ©  2011  SinoTech  Group  (China)  Limited
  • 16. 2. The Rise of Regionalism & Anti-globalization Case Study: Li Ning Li Ning is a China-based sports goods company, created by the famous Chinese Olympic gold medalist of the same name. Li Ning is leader in the Chinese market with a brand loyalty of 53.4%, while Nike and Adidas follow with 39.8% and 39.1% respectively. –  The reason for the brands success is not only because of quality or price, the reason is that – Li Ning means something more than just sports apparel, its background is distinctly Chinese and this creates resonance within the consumers life. Li Ning is perceived by Chinese consumers as a down-to-earth, value-for-money brand, with the likes of Nike and Adidas being regarded as premium designer labels. –  Analysis shows that well over 50% of Nike’s non-loyal consumers switch to local brands while less than that switch to other foreign brands. –  Nike sees Li Ning as it’s number 10 competitor worldwide and is moving up the polls FAST. ©  2011  SinoTech  Group  (China)  Limited
  • 17. 3. Forget the X&Y Generation: Experience Matters ©  2011  SinoTech  Group  (China)  Limited
  • 18. 3. Forget the X&Y Generation •  Marketing is obsessed with youth. •  The advertising and communications industry is growing old trying to stay young. Yet experience matters. •  The size of the older generation is growing while the younger generation is shrinking. •  The wrinklies have the spending power, and this dramatically affects to whom and how we plan both our marketing strategies and our products. ©  2011  SinoTech  Group  (China)  Limited
  • 19. 3. Forget the X&Y Generation •  The purchasing power and consumption levels of China's 143 million elderly people are on the up •   Consumption by seniors will likely reach 1.4 trillion yuan (US$175 billion) by 2010 and 4.3 trillion yuan by 2020, accounting respectively for 11.39 percent and 15.43 percent of the country's total •   Currently about 11 percent of China's population is over the age of 60. Chinese seniors make up half the total elderly population in Asia. •   In terms of consumption, the aging population will have a huge influence on China's future social and economic development •  Boost the development of industries that serve the aging population, such as pharmacy, health care, insurance and tourism," he added. •   China will remain an aging society throughout this century ©  2011  SinoTech  Group  (China)  Limited
  • 20. 3. Forget the X&Y Generation Case Study: Virgin Megastores. Virgin began to recognise the importance of appealing to older music lovers, by analyzing the ticket sales of concerts such as the Eagles, which are the one of the biggest-grossing acts at $100- plus ticket prices. –  The contrast between younger age groups, who download most of their music for a low-cost or for free. –  Virgin constructed sections that appeal to older consumers, such as: a jazz section, which was reconstructed to look like a 1930’s jazz club; a “mind, body and spirit” section, which is focused at relaxation and spiritual growth as well as physical well-being. –  Although Virgin did not only plan to sell the mature customer only old music, instead the already existing information kiosks also served a purpose of recommending new artists to older people who are similar to their favourite musicians. –  The experimental store is outperforming the company’s other 21 U.S. locations. Several sites are set to get the same makeover. ©  2011  SinoTech  Group  (China)  Limited
  • 21. 4. Brands as Assets •  A  massive  por.on  of  the  market  capitalisa1on  of  top   companies  is  comprised  of  intangibles  -­‐  primarily  brands.       •  Research  shows  that  over  15  years,  heavily  brand-­‐dependent   companies  consistently  outperformed  the  FTSE  350  by   between  15  and  29%.       •  Research  also  shows  that  marke1ng  ac1vity  can  add  up  to   25%  to  a  company's  share  price.           •  Performance-­‐based  remunera.on  for  brand  managers  must   follow.   ©  2011  SinoTech  Group  (China)  Limited
  • 22. 5. Brand Extension: DIVERSIFY OR DIE! ©  2011  SinoTech  Group  (China)  Limited
  • 23. 5. Brand Extension •  Versace  hotels.  The  Ferrari  Laptop.  Caterpillar  watches.    What   next?   •  Brands  face  compe..on  from  the  most  unexpected  quarters.     And  if  their  brand  is  iden.fied  with  a  single  product,  they're   at  the  greatest  risk.    Chances  are  they'll  go  out  of  fashion  or   someone  will  replicate  or  improve  on  their  product.       •  Compe11on  no  longer  has  boundaries.    It  comes  from  any   organisa.on  that  wants  to  leverage  its  brand  profile  and   reputa.on.   ©  2011  SinoTech  Group  (China)  Limited
  • 24. 5. Brand Extension Case Study: Tobacco Industries In many countries, tobacco advertising has been banned, putting a hold on all marketing communications and therefore creating a huge threat for all tobacco companies.   –  However cigarette companies began to diversify there brand offerings in order to survive. –  An example of this occurred in Malaysia, tobacco companies took advantage of the indirect advertising loophole and promoted their new services, that in turn promoted the sale of cigarettes – Marlboro, Peter Stuyvesant Travel, Benson&Hedges Bistro and Dunhill Accessories. –  In countries such as America were tobacco advertising is not banned, the brand-stretching into clothing for both adults and children, boosts not only current consumer loyalty but also increases the instances of new consumers. Research proves that children who wear clothing with cigarette brands on them are 4 times more likely to smoke than other children. ©  2011  SinoTech  Group  (China)  Limited
  • 25. 6. Dream Merchants: “Enterprise  survivors  in  chao.c  .mes  will  create  a  cause,  not  a  business.”      (Gary  Hamel)   ©  2011  SinoTech  Group  (China)  Limited
  • 26. 6. Dream Merchants •  Great brands transcend product format. •  It's not about what the product is, but more about the beliefs the brand expresses. True brands connect with the consumer. •  They're in the relationship business. •  Think Absolut vodka. The success isn't about taste. It's about personality, identity and association. ©  2011  SinoTech  Group  (China)  Limited
  • 27. 6. Dream Merchants Case Study: Nippon Paint (China) Nippon Paint launched a new marketing strategy to connect with customer on a more personal level and create a personality that appeals to the target customer •  To transform Nippon Paint from an ageing 'trustmark' into something that is both respected and loved, campaign was set out to connect with this new generation of consumer through an age old and powerful emotion - love. •  This ‘attraction' strategy over the traditional ‘attention seeking' strategy, was set to trigger the imagination. •  The core of creativity living in the colourful paint was encouraging the consumer to bring it to life by painting their dreams and creating their own unique space. ©  2011  SinoTech  Group  (China)  Limited
  • 28. 6. Dream Merchants Case  Study:  Vespa     –  Vespa  is  a  word  –rather,  a  concept  –  which  is  absolutely  interna.onal,  and   which  represents  the  dreams  and  the  desires  for  freedom  of  en.re   genera.ons.   –  The  Vespa  acer  50  years  is  s.ll  world-­‐renowned  for  it’s  con.nual  style,   elegance  and  revolu.on.   –  “Dolce  Vita”  –  Life  is  Sweet,  the  Italian  phrase  has  become  synonymous  with   the  brand.   –  Vespa  is  more  than  just  a  scooter;  it  is  a  way  of  being,  of  thinking  and  of   expressing  the  joy  of  living.   –  The  very  name  Vespa  evokes  memories  of  youth;  transports  the  mind  to   thoughts  of  free  .me,  beau.ful  weather,  the  pleasure  of  driving  in  the  open   air  with  the  sun  and  wind  on  the  skin  -­‐  as  shown  by  Gregory  Peck  and  Audrey   Hepburn,  riding  a  Vespa  around  the  Colosseum  in  the  1952  film  Roman   Holiday,  or  the  sensual  Anita  Ekberg  escaping  the  paparazzi  in  the  famous   shot  from  Fellini's  masterpiece,  La  Dolce  Vita.     –  It  is  extraordinary  that  the  Vespa,  having  been  involved  in  so  much  fashion,   never  passed  out  of  fashion.  At  first  it  was  green  and  not  wondrously   beau.ful,  a  symbol  of  transforma.on  from  war  to  peace.  Then  it  became   white  and  elegant,  a  product  that  imposed  the  ‘s.le  italiano’:  from  necessity   to  style,  the  recipe  for  the  good  life.  Then  it  dressed  itself  in  silver  and  was   transformed  into  a  myth  of  elegance,  youth  and  adventure.   –  Truly  an  Esperanto  among  objects,  the  Vespa,  ini.ally  presented  as  solid  (it  is   s.ll  made  of  metal),  long-­‐las.ng  and  adventurous,  appealed  to  pioneers   during  the  '40s  and  '50s.  In  the  60's  it  reflected  the  Italy  of  change,  of   pleasure-­‐seeking  children,  and  was  transformed  into  a  toy  with  real   performance,  expressing  novelty,  modernity  and  an.-­‐conformism.  In  the   '70s  and  '80s  it  turned  into  an  object  of  nostalgia;  and  in  this  decade,  with   technological  innova.ons  and  the  1996  launch  of  the  sleek  new  Vespa  ET2   and  ET4,  it  has  become  revolu.onary,  riding  with  all  its  appeal  intact  into  the   third  millennium.  For  very  many  people,  the  Vespa  is  the  perfect   combina.on  of  style,  design  and  elegant  func.onality.  The  Vespa  is  .meless:   it  transcends  the  capriciousness  of  fashion.     ©  2011  SinoTech  Group  (China)  Limited
  • 29. 7. Brand Karma "The  next  big  thing  in  brands  is  social  responsibility.    It  will  be   clever  to  say  there  is  nothing  different  about  our  product  or  price,   but  we  behave  well."    Wally  Olins   ©  2011  SinoTech  Group  (China)  Limited ©  2011  SinoTech  Group  (China)  Limited
  • 30. 7. Brand Karma •  It will also be clever to demonstrate just how well your brand behaves. It must go beyond words. Consumers aren't fooled by greenwashing. •  Increasing acceptance of triple bottom-line reporting and the move by many companies to align themselves to philanthropic causes will produce more truly ethical brands. •  Brands of the future will stand for product quality and desirable image and will have to signal something wholesome about the company behind the brand. •  Cause branding champions such as: The Body Shop, Aveda and Ben&Jerry’s, have only gained from their social involvements. ©  2011  SinoTech  Group  (China)  Limited
  • 31. 7. Brand Karma Case Study: BP With the launch of the new BP brand, along with it’s new slogan “Beyond Petroleum,” it became important to create a new image – constructed around environmental concern. –  Social involvements include: constructing wetlands which treat the effluent from the Bulwer Island refinery – this approach not only treats the pollution created from production- but also creates a wildlife habitat. –  It was important to integrate BP’s social responsibility into the new brand – the image is meant to show the difference BP makes, and in turn differentiates the brand by positioning it favorably in the mind of the market. ©  2011  SinoTech  Group  (China)  Limited
  • 32. 7. Brand Karma Case Study: Ben&Jerry’s Ben&Jerry’s social responsibility programme was more than just giving donations, it was integrated into their everyday business processes. –  Ben&Jerry’s always made sure that the raw materials bought to produce their ice-cream, was never at the cost of the local producers. At one time Ben&Jerry’s hired homeless people to come and work in their stores. –  They boycott any milk or cream treated with synthetic hormones, such as rBGH. –  They also care for the environment – by ensuring that their wastewater doesn’t pollute the water and kill wildlife. –  From the fact that Ben&Jerry’s have always done business with such social mindedness, and have a value of $326 Million today, proves that it does indeed pay to be good. ©  2011  SinoTech  Group  (China)  Limited
  • 33. 8.Brand Rejuvenation:       • Brands that have prospered have retained their core values, but have reinterpreted themselves to remain relevant. • Style lifecycles are becoming shorter. Think Madonna - the queen of brand rejuvenation. Think Burberry.     ©  2011  SinoTech  Group  (China)  Limited ©  2011  SinoTech  Group  (China)  Limited
  • 34. 8.Brand Rejuvenation  improve  is  to  change;  to  be  perfect  is  to  change  ocen.”   Winston  Churchill     ©  2011  SinoTech  Group  (China)  Limited
  • 35. 8.Brand Rejuvenation Case Study: Burberry This London-based brand began in 1856, and has moved from being a functional form of clothing to a luxurious fashion brand.   –  Almost 200 years ol the trademark red,camel,,black and white checkered patterns are still well received by hippest pop icons of today. –  From Ernst Shackleton who wore Burberry to protect him from the Antarctic freeze, to Prince William, Kate Moss and Ja Rule. –  This evolution proves that a brand must adapt to suit the times and even the oldest of brands can remain fresh and New. ©  2011  SinoTech  Group  (China)  Limited
  • 36. 9. Straight Talk. •  Don’t widen the gap – close it! •  Deal with complexity through simplicity. •  Declare war on complicated systems, procedures, products, services and design. Confusion is alienating. •  Demystify your offering and your communication. ©  2011  SinoTech  Group  (China)  Limited
  • 37. 9. Straight Talk. Case Study: Nando’s –  Nando’s has flourished in it’s home market, South Africa, and continues to grow internationally in neighboring African countries and further abroad in Europe and Asia. –  The simplicity of communication has always been a major competitive advantage for Nando’s. The simplicity in it’s mass communication, has always carried across the values of hospitality, fun and the warmth of a traditional Portuguese experience. Apart from it’s mass communications, Nando’s also keeps it simple with regard to communication of it’s offerings – simulating McDonald’s in this respect. The simple truth of the brand is defined and unambiguous, making the Nando’s brand ring true to the public. ©  2011  SinoTech  Group  (China)  Limited
  • 38. 9. Straight Talk. Case Study: Nokia Nokia is the number one cell phone brand world-wide, and this position was gained mainly through their unique brand identity.   –  Nokia spoke to the world in human terms and not in technological jargon. –  People understood Nokia products because they could ‘connect’ with the brand better than any of it’s competitors. –  Nokia also avoided the mistake of diluting it’s brand with hundreds of sub-brands, giving individual products a generic brand personality, only numeric descriptors are used – which don’t actually appear on the products themselves. –  The clear and concise phrase of “human technology,” leaves the rest of Nokia’s competitors talking gibberish. ©  2011  SinoTech  Group  (China)  Limited
  • 39. 10. Has advertising had its day? "I  wish  more  and  more  .me  was  spent  on  designing  an   excep.onal  product,  instead  of  trying  to  psychologically   manipulate  percep.ons  through  expensive  adver.sing."    (Phil   Kotler)   ©  2011  SinoTech  Group  (China)  Limited
  • 40. 10. Has advertising had its day? •  Designers will become the brand custodians of the future. What good is a great advertising campaign if the product image is weak? Good design is everything. •  Advertising agencies have seen their share of marketing spend slashed to around 50%. •  Strategic companies are being recognised. The trend is to be more tactical, more strategic and taking long-term responsibility for the brand. ©  2011  SinoTech  Group  (China)  Limited
  • 41. 10. Has advertising had its day? Case Study: CellC In the South African market, competition was stiff between the two only cellphone providers, mainly MTN and Vodacom. When CellC entered this highly competitive arena, it was foreseen as having little or no chance of survival. While it could not compete on the level of it’s two competitors with   regard to mass media, it had to find other ways of communicating the service offered in order to create hype strong enough for market penetration to be successful. CellC used one of the most innovative below the line campaigns ever seen in the South African cellular industry. Their ‘Paint the Town Red’ campaign penetrated the lives of the consumer, by going to grassroots level, they communicated to the consumer in completely unique ways. By linking their communication to social responsibility, they achieved differentiation by being more human and caring.   ©  2011  SinoTech  Group  (China)  Limited
  • 42. 11.Ethnic craft and culture: The  technology  revolu.on  has   moved  from  hi-­‐tech  to  high-­‐touch.     ©  2011  SinoTech  Group  (China)  Limited
  • 43. 11.Ethnic craft and culture •  The  human  element  is  back.    China  is  fashionable.     •  There's  a  groundswell  of  apprecia1on  for  the  value  of   Chinese  art  and  crac.       ©  2011  SinoTech  Group  (China)  Limited
  • 44. 12.Women Rule:   "Tomorrow  belongs  to  women."       Tom  Peters     ©  2011  SinoTech  Group  (China)  Limited ©  2011  SinoTech  Group  (China)  Limited
  • 45. 12. Women Rule •  Women own the present and the future. They make the majority of purchasing decisions from homes to holidays, cars to consumer electronics. •  Branding needs to reflect this. Why the masculine DIY stores? Why are female products designed by men? •  Successful brands will be sensitive, intuitive, empowered and understanding. •  Bridgestone is just one of the traditional male brands that have recognised the importance of women. ©  2011  SinoTech  Group  (China)  Limited
  • 46. 12. Women Rule Case Study: Charles Schwab Research proves that women actually out perform men at investing, as they are more focused than men.   –  Other analysis shows that all female investing clubs are the most common kind of club, and outperform both co-ed and all male clubs. –  Charles Schwab, has definitely taken advantage of this overlooked market, by creating “Women Investing Now,” which provides women with a suite of tools and resources connecting women to the investing world. –  The main aim of this project was to instill confidence within potential women investors, since most of them lack the belief that they are capable of investing. –  3 months after it’s inception, “Women Investing Now”, attracted over 5000 women to it’s first educational seminar. ©  2011  SinoTech  Group  (China)  Limited
  • 47. 13. Brand Traditions •  Known fact: People appreciate tradition. •  Tradition has a strong enduring impact on people, by being heartwarming thus stirring emotion. •  Simple current brand practices can evolve into powerful traditions that integrate into popular culture, and resonate within the consumers lifestyle. •  Perfect in today's modern consumer culture, demographics – more singles who are away from home. •  Sears created a new tradition out of an ordinary period – ‘The Autumn of Love’, which boosted sales compared with the same period in previous years. ©  2011  SinoTech  Group  (China)  Limited
  • 48. 14. Sensory Branding:    “Where  sense  is  wan.ng,  everything  is  wan.ng.”     ©  2011  SinoTech  Group  (China)  Limited ©  2011  SinoTech  Group  (China)  Limited  Benjamin  Franklin    
  • 49. 14. Sensory Branding •  Brands have moved from just appealing to 1 or 2 senses, to appealing to all 5 - or even 6. •  With each sense activated, memorability of your brand increases exponentially. •  Sense has in fact become so important that new trademark legislation, actually places copyrights on less traditional sensorial appeals – smell, taste, touch. ©  2011  SinoTech  Group  (China)  Limited
  • 50. 14.Sensory Branding Case Study: WOW! Jeans Wow, transcended typical jean sense appeals. They produce jeans impregnated with arginine, an amino acid said to keep the skin youthful. Fatty acids in the fabric used to make the jeans, developed by Teijin Wow, also moisturize the skin, smell nice (who needs perfume anyways?) and fight bacteria. –  These jeans promote collagen production and fight the free radicals, which   actually slows the aging process. –  The smell and feel of the jeans are completely different to anything on the market, these unique appeals quickly accelerate the jeans to a completely new level of awareness in the consumer’s mind. –  The jeans were initially launched in Japan where they were sold out within 24 hours, now the jeans have spread like wild fire through the East and have also began to move into European markets. ©  2011  SinoTech  Group  (China)  Limited
  • 51. About Digital Jungle ©  2011  SinoTech  Group  (China)  Limited
  • 52. Digital Jungle Fast Facts •  Socially Led, digital marketing specialists •  Global reach •  Offices in Beijing, Shanghai, Hong Kong, Sydney •  Spun out of SinoTech Group in 2011 ©  2011  SinoTech  Group  (China)  Limited
  • 53. World Class Digital Marketing Experience •  Delivering digital strategy and execution services: –  Customer and competitor insight –  Digital strategy –  Social Media Marketing –  Search Engine Marketing –  Affiliate Marketing –  Media Buying •  We work for global and domestic organisations, across various market sectors, helping our clients: –  Engage with their key audiences –  Transform their business –  Maximise growthMarketing ©  2011  SinoTech  Group  (China)  Limited
  • 54. Our Commitment The mission of Digital Jungle is to help our clients improve their business position and gain real value from their digital marketing investments Through our expertise in social media digital marketing programs and the application of search, affiliate and online marketing, we commit to: • Driving incremental direct revenue Dr Matt McDougall, CEO, Digital Jungle • Generating ROI unrivaled by traditional media • Protecting your online reputation • Increasing your market share over your competitors • Building your brand awareness We look forward to working with you. ©  2011  SinoTech  Group  (China)  Limited
  • 55. Thank You! <your  name>|  <your  email>@digitaljungle.com.cn Follow  on  Twiser   Email   @digitaljunglecn   info@digitaljungle.com.cn   Connect  on  Linkedin   Presenta.ons  on  SlideShare   www.linkedin.com/company/digital-­‐jungle   www.slideshare.net/digitaljungle     Community  on  Facebook   Website   www.facebook.com/digitaljungle   www.digitaljungle.com.cn   ©  2011  SinoTech  Group  (China)  Limited