Immersive Experiences, Gallery One and the Permanent Collection – Caroline Goeser, Director of Education and Interpretation and Seema Rao, Director of Intergenerational Learning

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Immersive Experiences, Gallery One and the Permanent Collection – Caroline Goeser, Director of Education and Interpretation and Seema Rao, Director of Intergenerational Learning Museums and the Web at the Cleveland Museum of Art Take a Deep Dive into Gallery One at the Cleveland Museum of Art 18-19 September 2013

Immersive Experiences, Gallery One and the Permanent Collection – Caroline Goeser, Director of Education and Interpretation and Seema Rao, Director of Intergenerational Learning

Immersive Experiences, Gallery One and the Permanent Collection – Caroline Goeser, Director of Education and Interpretation and Seema Rao, Director of Intergenerational Learning

Immersive Experiences, Gallery One and the Permanent Collection – Caroline Goeser, Director of Education and Interpretation and Seema Rao, Director of Intergenerational Learning

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The application of technology in museums continues to evolve rapidly. Museums of all shapes and sizes are seeing a growing digital play on the gallery floor, with systems increasingly connected. There is a corresponding evolution in approaches for managing this technology footprint and ensuring sustainability. Recent museum launches and "reboots" highlight new approaches, though all museums are grappling with these challenges, and many are developing innovative solutions. Museums are exploring diverse approaches, including new open source projects such as Nodel. These approaches are rooted in varied and overlapping drivers. This professional forum invites you to explore the needs and the range of approaches in managing exhibition technology, using examples of deployments as a way to surface the broader challenges for the sector. Several dimensions will be explored: People - Facilitate working "across the silos" with Design, Exhibition, Education and IT and Interactive development to create a space that works together - Grounding our approaches in user stories - Promoting inclusivity Systems - System/device management and imaging - Content management - Software/code management - What analytics do you review and how can you capture them - Management consoles/dashboards and remote management - Systems integration and APIs - Standards and standardization Sustainability - How do you build to be sustainable and scalable - How do you create a backend that can be flexible and grow with the future outward experiences - How do you move from Project Management to Product Management - How do you budget a project for the year after it opens - Contract management, and how do you create contracts that ensure no change in scope - Open source vs bespoke vs proprietary approaches - How does the technology team manage now and into the future? - Troubleshooting a problem through workflow (Hardware, software, database, wifi, infrastructure, human error, etc...) The session will draw upon the experiences of multiple diverse institutions and practitioners, to set the stage for a discussion on the issues and drivers that institutions face, and approaches for tackling them. #MCN2017-W5 Session Leader : Brian Dawson, Chief Digital Officer, Canada Science and Technology Museums Coporation Co-Presenter : Jane Alexander, Chief Information/Digital Officer, The Cleveland Museum of Art Co-Presenter : Jordon Randall, Director of IT and Digital Technologies, Science World Co-Presenter : Corey Timpson, Vice-President, Exhibitions, Research, and Design, Exhibitions, Research an, Canadian Museum for Human Rights

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As the debate continue over technology for children, like what the right age is for a child’s first smartphone, the Cleveland Museum of Art is exploring ways to use digital interactive experiences to facilitate learning and play. By focusing on technology as a platform rather than technology for technology’s sake, we have attempted to most past the screen-time debate into kinesthetic and action-based experiences. The new Studio Play is a manifestation of human-centered design, focusing on ways that screens can become irrelevant as users employ technology to further their creativity and curiosity. Explore how the CMA team, working with Design I/O, attempted to consider the intricacies of designing interactives that feel relevant for a broad range of audiences, from school age children, to teens, to adults. Consider the ways that the team placed the needs of the visitor at the of the design process. Finally, understand how the space was developed to offer visitors variety, from small motor and large motor activities, from knowledge-based games to creativity-based experiences, from close-looking activities to exploratory virtual art-making. The final product, an experience that places the visitor into the position of actor, can convince even the most screen-critical visitors that technology, screen-based or not, can truly enhance the museum-going experience. Come learn about how the CMA found that balance in the latest iteration of Studio Play.

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Technology has become a common aspect of the museum visitor experience. Kiosks, mobile apps, ticket sales, signage, etc. combine to create the integrated experience our visitors expect. In order to provide this experience, these systems can no longer be developed and maintained as separate parts. It is necessary for interactive systems to share data and media, point of sale systems to share visitor data, and signage systems to link to event scheduling. Supporting these systems has a significant impact on the museum’s technology infrastructure and systems. Networks have to support ubiquitous Wi-Fi for visitors, deliver streaming content to kiosks and apps, and support location based technologies. Collection Information and digital asset management systems have to be adapted to provide content to support interpretive projects in galleries and online. Multiple visitor information systems have to be integrated to provide the personal experience the visitor expects. All of this technology has to be kept running and updated. Panelists will discuss specific projects at their institutions and how they are addressing these challenges followed by a QA session. Jane Alexander; Chief Information Officer, The Cleveland Museum of Art will present “Beyond Beta - CMA’s iBeacon Technology is Live” which describes how iPad, iPhone and Android smart devices engage 270 Bluetooth iBeacons that triangulate visitor location within one meter offering a seamless and rich experience of each work assimilating art history and education with intuitive essential video, audio, text and still-image content. Jane will also discuss how CMA’s analysis of visitor engagement and changing tastes and trends in visitor experience, guide exhibit layout and support materials as well as shape next iterations of CMA’s app ware. Brian Dawson; Chief Digital Officer, Canada Science and Technology Museums Corporation will present ‘Digital Reboot: Building and Invisible Architecture from the ground up.” The Canada Science and Technology Museum is closed for major renovations until 2017, in which the museum experience is being completely rebuilt. The museum is undergoing a digital transformation, including a complete "reboot" of the digital experience. Brian will outline the approach taken by CSTM in rebooting the museum experience, highlighting lessons that should be broadly applicable to other institutions. Bill Weinstein; The John H. McFadden and Lisa D. Kabnick Director of Information and Interpretive Technologies, Philadelphia Museum of Art will present “0 to 60 in no time” which describes how the IT department has had to adapt and grow the infrastructure and back end systems to accommodate to the increased usage of technology in the galleries. Bill will discuss the development of hardware standards for interactives, installation of supporting infrastructure, development of databases to track usage and how these projects affect budging and fundraising.

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Over the last few years, museums have developed strategic plans to leverage technology in support of goals such as community engagement, institutional alignment, scholarship, media production and artistic excellence. Multiple museums have created Digital Strategies (or other tools such as Road Maps or Guiding Principles) to guide these efforts. Museum technology departments have been reorganized and comprehensive back-end strategies and museum wide processes created to activate their world-class collections, connect art with people, and drive on-site and online attendance. HOWEVER, the big questions remain: How are museums implementing these strategies? What processes do they use to support and approve digital initiatives? How do they measure success? How do they keep strategies current and top-of-mind? How do they get support from management and donors? What works and more importantly what doesn’t? This session will look at how The Cleveland Museum of Art, Minneapolis Institute of Arts, The National Gallery and Philadelphia Museum of Art are approaching digital strategy and implementation. Panelists will explore the scope and core elements of each museum’s digital strategy; staffing requirements and the interdepartmental steering team put in place to guide digital strategy; the backend systems put in place to support flexible access, both in theory and practice; and the effort required to pull everything together. As an added bonus, panelists will describe any missteps along the way and how hurdles were overcome effectively.Purpose and objectives - attendees will:Learn several different but overlapping approaches to digital strategy, with the pros and cons of each.Learn specific methods for thinking and acting strategically to deliver digital and technology initiatives.Learn practical approaches to developing a meaningful technology and digital media strategy.Learn communication skills and how to develop buy-in across the organization.Learn how to build strong and effective partnerships across an organization.Plus: plenty of opportunities for questions and answers.Format: Multi-presenter panel, with Q&A woven in throughout the session.Theme: Leadership

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Three years ago, the Cleveland Museum of Art chose to leverage technology to support its lofty goals of artistic excellence, scholarship, and community engagement. The museum developed and implemented a comprehensive digital strategy to activate its world-class collection, connect art and people, promote new scholarship and support research, promote on site and online attendance, increase financial support, promote both external and internal collaboration, and help staff work smarter by targeting artwork information, interpretive content, research resources, and supporter-relationship data. This paper will explore the scope and core elements the CMA’s digital strategy; staffing requirements and the interdepartmental steering team put in place to guide digital strategy; the backend systems put in place to support flexible access, both in theory and practice; and the effort required to pull everything together for recent high-profile information-based projects including Gallery One, ArtLens for iPad and smartphone, Collection Online, Central Table, and cloud-based Archival Repository. The combination of master data and backend systems has moved ‘ground zero,’ and eliminated the need to start from scratch. This paper will summarize the process put in place to review the needs and guide implementation for new technology projects, reflect on lessons learned, provide practical advice for practically eliminating ‘one off’ projects.

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The Cleveland Museum of Art created Gallery One to build audiences by providing a fun and engaging environment for visitors with all levels of knowledge about art. Gallery One opened to the public, January 21, 2103 This session will address the three questions most frequently asked by colleagues: 1) Is the concept behind Gallery One working? We will take a look at the inaugural year of Gallery One. We will discuss gaming & playful experiences through the Gallery One Lenses. We will take a closer look at the ArtLens iPad app and share the museum's findings, including the audience research team's immersive study involving observations and intercept interviews with visitors. In addition, we will review analytics of the interactives, including the iPad app's onsite vs. offsite visitor experience, and discuss how the Collection Wall and ArtLens app are being utilized by visitors as tools for discovery and for creating new pathways through the museum's collections. 2) How can the museum sustain Gallery One? We will address the museum's digital media strategy, including 1) how the backend systems and staff workflows have been adjusted to maintain the "big data," and 2) support for operating costs, from content development to hardware. We will also speak to new content development strategies for the iPad app that ensure as many objects as possible have rich media interpretation. 3) What are the next steps? What is Gallery One 2.0? - We will discuss plans for refreshed art installations and interactive technology in Gallery One. We will demonstrate the museum's new ArtLens for iPhone and Android. We will also share our process in adapting the iPad app functionality and content to the smaller device. And we will show how the Collections Wall is being leveraged to promote major exhibitions, and as a tool for gauging visitor interest in themes under development for permanent collection installations, exhibitions, and educational program development

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Panel Discussion, The Future of the Museum: Technology Monday, February 10, 2014 - 6:00pm - 7:00pm This event is open to the public. SOLD OUT A century ago, the “new technology” in American museums was electric lights. Today,Enrico Meneghelli (1853-after 1912), Studio Interior, 1879. Oil on panel, 35.6 x 24.8 cm. Boston Athenxum purchase in honor of Rodney Armstrong, with funds provided by several anonymous donors, 2008. with the advent of computers, the Internet, flat panel touch screens, and myriad portable electronic devices, museums have a huge range of technologies to explore and use in carrying out their missions. This second of three panels on “The Future of the Museum” explores how the rapidly developing digital revolution is affecting these traditionally conservative institutions. Is new technology a threat or an opportunity? Which museums are in the forefront of using these powerful tools? Three innovating technology specialists, including Jane Alexander, chief information officer, The Cleveland Museum of Art; Teresa Lai, senior manager of online publications, senior producer in the Creative Production Division of the Digital Media Department, The Metropolitan Museum of Art, New York; and Amit Sood, head of the Google Art Project, will discuss the challenges and delights of bringing technology to the museum world.

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MCN2013 - Big-Picture Strategy for Collection-Information Technology Projects at the Cleveland Museum of Art Speakers: Jane Alexander, Jeanne DeBonis, Andrea Bour and Niki Krause How do you get and use data about your collections out there for the public to enjoy? How do you reach the researcher? How do you make sure the information offered up for each artwork is correct and current, wherever and whenever it's used? How do you make sure one change in the data is reflected everywhere? It takes a "big picture" strategy to get it right! The Cleveland Museum of Art shares its holistic approach to artwork-related information--from metadata standards and systems development, to integration and user interface--and illustrates its effectiveness with eight short case studies from recent and current technology projects. The team will also highlight the back-end data flows that enable these projects, and share hair-raising, real-life tales of data run amok when projects temporarily lose sight of the "big picture."

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Key note speaker Neum_Admir Softic_ENG.pdf

Key note speaker Neum_Admir Softic_ENG.pdf

Key note speaker Neum_Admir Softic_ENG.pdf

Holdier Curriculum Vitae (April 2024).pdf

Holdier Curriculum Vitae (April 2024).pdf

Holdier Curriculum Vitae (April 2024).pdf