Personal Information
Organização/Local de trabalho
Ottawa, Canada Area Canada
Cargo
Specializing in Voice of Customer research and strategy for B2B tech companies
Setor
Technology / Software / Internet
Sobre
Jana Sedivy is Founder and Principal of Authentic Insight, a consulting practice specializing in Voice of Customer research and strategy for B2B tech companies. She is a recognized expert in Customer Experience research.
Over the past 17 years, Jana has lived at the intersection of people and technology. At the famed Xerox PARC, she worked on technology which was a precursor to today's "internet of things", and holds 21 technology patents. Since then, she has worked with a wide range of companies, from startups to Fortune 500 companies, always with a laser focus on improving the customer experience (her work on Nuance Communications PowerPDF was described by an independent product revi...
Marcadores
user experience
customer experience
market research
customer research
customer journey
voice of customer
public relations
requirements gathering
interviews
interviewing
user (computing)
usability
user experience design
user interface
ux
Ver mais
Apresentações
(2)Gostaram
(2)Moving Towards Insights-Driven Strategies
Tara Hunt
•
Há 8 anos
Why Community is at the CENTER of the Customer Journey
Leader Networks
•
Há 9 anos
Personal Information
Organização/Local de trabalho
Ottawa, Canada Area Canada
Cargo
Specializing in Voice of Customer research and strategy for B2B tech companies
Setor
Technology / Software / Internet
Sobre
Jana Sedivy is Founder and Principal of Authentic Insight, a consulting practice specializing in Voice of Customer research and strategy for B2B tech companies. She is a recognized expert in Customer Experience research.
Over the past 17 years, Jana has lived at the intersection of people and technology. At the famed Xerox PARC, she worked on technology which was a precursor to today's "internet of things", and holds 21 technology patents. Since then, she has worked with a wide range of companies, from startups to Fortune 500 companies, always with a laser focus on improving the customer experience (her work on Nuance Communications PowerPDF was described by an independent product revi...
Marcadores
user experience
customer experience
market research
customer research
customer journey
voice of customer
public relations
requirements gathering
interviews
interviewing
user (computing)
usability
user experience design
user interface
ux
Ver mais