1. Welcome to
A flexible platform to put
the store at the heart of your
omni-channel network

2. Customers
everywhere
love the
convenience
of online
shopping
And the good news is that omni-channel retailers
have a unique advantage over their pureplay competitors
– the store network. Not only does it provide a unique
opportunity to engage with your customers in a
profoundly personal way, it’s also a major warehouse
of stock in its own right. To gain maximum benefit, you
must connect your online, store and mobile channels.

3. That’s why
retailers
love smart
omni-channel
fulfilment
Having a single view of your inventory across all channels,
and the ability to automatically route orders to distribution
centres or stores depending on stock location, customer
proximity and shipping rates: being able to leverage a
distributed order management system and manage online
returns in-store; and helping make this all easier for store
associates with smart apps and systems.
Whether you need help setting up an entire
omni-channel fulfilment system, or need to fine-tune
an existing setup, we can help. Our tools easily integrate
into existing eCommerce, POS, ERP and WMS systems,
and have been built specifically for retail.

4. Click & Collect
Offer in-store collection
in four weeks.
Our mobile-optimised platform
can power your Click & Collect
solution, from the eCommerce
site to the in-store experience,
with a strong focus on customer
experience. Designed for
minimal integration and
using our Distributed Order
Management (DOM) solution,
our secure cloud-based
platform means your Click &
Collect service can be up and
running in less than four weeks.
Ship from Store
Use your stores as mini-
distribution centres.
Stock management has
never been more important
than in omni-channel retail
operations. Streamline the
amount of stock you need to
hold centrally by enabling your
stores to fulfil online orders,
ensuring your customers get
the products they want, so you
can minimise markdowns and
maximise profits.
THE LANGUAGE OF COMMERCE
Our secure, cloud-based offerings put the store at
the heart of your network by providing an end-to-end
omni-channel fulfilment solution which easily plugs
into your existing technology.
Omni-Channel
Returns
A single solution to manage
returns across all channels.
Managing online returns in-store
can be tricky, but it doesn’t
have to be. The Fluent Retail
Omni-Channel Returns solution
provides one platform for
returns across all your channels,
allowing fast processing in-
store, integrated refunds and
a user-friendly process.

5. Smart Fulfilment
The optimal way to fulfil
online and offline orders.
The Fluent Retail Smart
Fulfilment solution defines the
optimal way to fulfil an online
order, using inventory from
across the business. It uses
a single view of inventory and
tailored routing rules to improve
online product availability,
minimise shipping costs and
avoid unnecessary markdowns.
Distributed Order
Management
Centrally manage your
omni-channel orders.
Ideal for your operations and
customer service teams, our
Distributed Order Management
(DOM) solution gives real-time
information on all aspects of
your orders. Whether you want
to edit or cancel orders, view
transactions and payments,
track and trace orders or
manage partial shipments, we
help you minimise delivery time
and maximise order profitability.
Why choose us?
Smart retailers around
the world are turning to
Fluent Retail for three
main reasons:
Innovative
technology
Industry
expertise
Speed & ease
of deployment

6. PLATFORM-WIDE FEATURES
Built for Store Networks
Our entire solution is based around putting the store
at the heart of your omni-channel network. You have
a unique advantage over pure-play retailers, and we’ve
designed our technology to be location aware and
simple to incorporate into existing store workflows.
Branded Customer Notifications
Give your customers certainty through each stage
of their purchase with our automated email and SMS
notifications, complete with your branding. Notifications
include Picking List, Collection email and SMS, and
Reminder emails.
Administration Tools
Our Admin Console is the one-stop spot for all the
DOM tools needed to manage orders, store locations
and settings. You can search, track, cancel and edit
orders with ease, configure fulfilment rules and access
reporting, all from one central location.
Management Reports
Measure store performance and motivate staff with
our ready to use reports. You can view baseline and
on-demand reports for visibility, monitoring, tracking
and incentive programs, giving you all the information
you need to manage your omni-channel fulfilment.
Track & Trace
Easily track the status of your orders in our central
Admin Console. We are integrated with all major
carriers to provide you with the latest updates
on your order delivery.
Easy Integration
We know you’ve invested significant time and
resources into your existing systems, and that’s why
Fluent Retail integrates with major enterprise resource
planning systems, eCommerce platforms, warehouse
management systems, point-of-sale systems,
accounting systems and more.

7. CONNECTING CUSTOMERS & STORES
In-store App
Customer Store
Smart
Fulfilment
Distribution CentreeCommerce
Ship from Store
Returns
Store L
ocator
Distributed Order
Management
Click & Collect
Flexible & Tailored
Highly configurable
and tailored for
your business.
Drives all processes
throughout the
customer journey.
Speed to Market
Unlock sales
opportunities with
speed and simplicity.
In-Store Experts
Mobile technology
for an intuitive
retail experience.
KEY BENEFITS
Fulfilment to Returns

8. Fluent Retail helps put the store at the heart of
your omni-channel business, with smart technology
for Click & Collect, Ship from Store, Omni-Channel
Returns, Smart Fulfilment and Distributed Order
Management. Our retail experts work with you to
maximise your investment and minimise disruption.
We’re dedicated to omni-channel fulfilment.
www.fluentretail.com
Phone: 1300 FLUENT (1300 358 368)
Email: info@fluentretail.com
Suite 501, 46 Kippax St, Surry Hills, NSW, 2010