1. We Bring IT all together and Make IT work for your
Firstnet Solutions Advise > Supply > Integrate > Manage IT solutions with our expansive cross
technology technical consultants and
engineering pool. Our advisory services
enable Firstnet to deliver the blue print
for the perfect network. Our highly
proven propositions focus on our
customers’ desired business outcomes
from the outset, designing the
solutions around them with viability
and control at all times backed by our
service commitment and end to end
We are a leading independent provider
of IT infrastructure and communication
Services, enabling your users and business to do more through technology. We bring together the
world’s leading vendors and technologies and advise organisations on IT strategy together with
implementing the most appropriate solutions.
We manage and support our customers’ infrastructures. Our Aim is to deliver the best service available
at very competitive costs, we centrally manage every aspect of IT, removing the complexity IT often
brings, away from your business enabling the IT strategy to align not only with the goals of your
business but helping to address business challenges.
We address the concerns that every decision-maker has whether it’s priority, budget, reliability,
confidence, commercial transparency, future proof technology and trust to deliver, we have a team
of long established professionals that can lend their expertise to help you.
Firstnet brings IT together and guarantees that it works for your business by providing extensive user
support, the best solutions, along with secure provision of applications and data to support individual
working styles and improved collaboration. As part of our service offering, we provide a free of charge
consultation (with no obligation) to help and advise customers on what technology is right for their
business together with implementation and operation of Internet – Network – Datacentres and
Workplace infrastructures. These can be either directly on your site, remotely in the cloud or backed-
up remotely and securely to an additional site.
2. What We Do - Bring IT all Together
Firstnet’s IT Services and Solutions span the entire IT infrastructure and IT service provider portfolio.
Our aim is to deliver first class services at lower costs with a true end to end, 360 degree services and
solution set (the breadth of everything you could possibly need).
We deliver Enterprise level support and tool sets with service excellence you may normally expect
from IT providers supplying into the largest Blue Chip organisations. We supply the same into the SME
and Corporate markets.
We are backed with the highest level technical engineers and consultants UK wide, offering agility and
flexibility to ensure we meet and deliver to your requirements. Below shows the geographical spread
of our engineering force throughout the UK.
3. Connect > Network > Datacentre >
Workplace > True end-to-end Offering
Firstnet listen to our customers then we, advise, plan and procure from a wide range of partners
bringing IT all together in an advisory role to enable Firstnet to build the solution around our
customers business via an IT strategy.
We drive down the operational costs of IT through repeatable, predictable, best practices and
enterprise IT service delivery.
How We Do IT - Making IT Work
through Service Excellence
Firstnet enterprise level tools and processes: we provide a high
class service wrap and delivery model that enables effective
management of multiple SLA’s and contracts. Our solutions and
service excellence has been recognised within the IT industry and
promoted Firstnet to be a finalist at the CBA (Comms Business
Awards) and WINNER at the 2014 CNA (Comms National Awards)
We work with a variety of customers across the UK in many
vertical markets from Construction to Legal, Manufacturing,
Banking and Retail. Our unique “Technology Broker” approach
delivers a true end to end solution set for all types of businesses
and sizes where we are “big enough to deliver, small enough to
What Defines Us?
In today’s fast paced technology and highly driven working environment it is important to stay ahead
from our competition. We do this by delivering constantly high levels of service and a holistic
approach with a clear transparent sales and operational model. Firstnet’s ethos and culture is strongly
centred on “service excellence” and “going that extra mile” so that customers can rely upon us and be
safe in the knowledge that we continuously monitor and look at ways in which we can constantly
improve. We have offices in Leeds, Manchester and London providing extensive service at high levels
throughout the UK. Our focus isn’t on the “what” we do as a business it’s on how we can enable
organisations to maximize the value of IT and enable users to do more, be more productive and be
able to work anywhere at any time.
Through our extensive experience and knowledge-base we deliver projects on time and in budget with
seamless transition into support. Our Managed Service offering transforms businesses, enabling user
empowerment to help transform your business to an IT enabled business.
4. Project and Service Delivery Methodologies
All Firstnet projects follow our in purpose built
delivery methodologies. Consistent engagement
ensures predictable outcomes to our clients
allowing us to deliver projects successfully every
time. Our systematic way promotes best practice,
we ensure that this is consistently applied and
reused. Essential intellectual property and lessons
learned associated with project delivery is
captured and retained so that we can efficiently
repeat the same delivery with minimal risk.
Our Service delivery methodology that we have
developed, addresses both the effectiveness and
efficiency of our Service Desk provisions. It
ensures that Firstnet is constantly aiming to increase first-contact resolution minimising downtime
and ensuring high levels of customer network availability. Through proactive, predictable
collaboration via our staff, toolsets, methodology and clients we are able to ensure our Incident
processes follow an ITIL framework which is underpinned by our Incident management platform
Servicenow. Our dedicated operational practices reduces downtime for our clients, leading to
improved user experiences and service levels. Ultimately, our methodology will reduce the cost of
your operational support.
Technology remains strategically vital for businesses, whilst economic pressure requires more to be
delivered for less with constantly improved service levels. Firstnet recognises that an all-encompassing
approach is the most effective way to achieve this and is very much committed to the continuous
evolution of its skills, development of products and services well into the future – keeping up with
ever changing technologies.
• Highly skilled, experienced, mature, passionate people with Enterprise Level thinking
• Service Excellence and customer comes first approach at all times
• Enterprise Tool-set and Partnerships delivered to SME and Corporate customers
• Transparency of Cost
• Breadth from our relationships with Partners and Service providers
• Awards and Partner Accreditations, endorsing our strength and capabilities
• Proven Delivery Model (references and case studies provided)
• 24/7 managed support desk
• Continuous Service Improvement Program (CSIP), ensuring service excellence across the
5. Firstnet Fast Facts;
• 2000+ Hosted Voice and Lync Seats
• CNA (Comms National Award) Winner 2014 – Best Enterprise Mobility Solutions
• CBA finalist 2014
• 3 x UK Tier 3 Data centres – Leeds, Manchester & London
• 140 + UK Wide engineers – Including HP, Cisco, Microsoft, Juniper, Dell, Citrix and
• 24x7 First Response Centre – Technical Service Desk
• International Partnerships
• Servicenow ITIL Management Tool Set
• 200+ Vendors and Partners
Firstnet: Why We Are Different
True Multivendor relationships with the largest IT Enterprise vendors bringing corporate
solutions into our customer base.
We invest in the best people, processes, tools and facilities that have been designed and
implemented to automate our services and to mitigate risk, providing outcome based
solutions that are high quality, delivering cost savings and improved functionality.
Service Excellence and First Response Contact Centre with 1st & 2nd
Line Technical Support.
Breadth and depth of IT infrastructure services portfolio – including Internet Service
Strong channel position and excellent vendor relationships – but at the same time vendor
neutral retaining a high level of credibility from our customers and partners.
We don’t look at the network, datacentre or ISP services in isolation we can bring together
the VAR (Value Added Reseller), Vendor and ISP (Internet Service Provider) and make IT
work for your business.
Pragmatic and commercial approach: highly flexible and responsive in dealing with client
Technical Account Management.
Project Methodologies – deliver projects on time and under budget at low risk.
Blue Print Advisory Service with the highest Accredited Technical Consultants and Engineers
Highly Driven, Energetic, Enthusiastic, Passionate people (70 years combined experience in
the IT market).
6. Index of Solutions
Cloud Services – Private – Hybrid – Public
Hosted Video Conferencing
Managed DSL / Fibre to the Cabinet
Office Moves / Set Up
BYOD / MDM Managed Security
Software Defined Network
Lync Managed Voice
Providing maintenance, support, transformation and management of your IT infrastructure and
operations to improve quality and flexibility of service while significantly reducing costs;
Life Cycle Management
Advisory Services – Blue Prints
Engineering Services – Cisco,
Microsoft, VMware, HP Networking
Bulk purchasing effectively reducing
Cabling & Installations
7. Managed Services and Support
• Managed IT Services
• Managed Workplace
• Managed Service Desk
• Pay as you go IT support
• Managed Services
• Managed Cabling
• Support & Maintain
Our Partners: -
Hardware & Networking
• Cisco , Microsoft, Citrix, VMware, Broadsoft, HP, Fortinet, Apple, Dell, Polycom, IBM ,
Lenovo, Net App, Juniper, Riverbed, Veeam, Panasonic, NEC, EMC, Toshiba, Acer,
Samsung, Intel, Kingston, APC, Hitachi, Brocade, LG, Smart Tech, Lifesize, Epson.
• Microsoft, Citrix, VMware, Apple, Snow, Symantec, McAfee, EMC, Snow.
• Comms-Care, Daisy Wholesale, BT, Vodafone, Talk Talk, Verizon, Metronet, AT&T,
• Checkpoint, Fortinet, Cisco, Symantec, Veeam.
• Lifesize, Polycom, LG, Samsung, Smart technologies, Cisco Telepresence, Starleaf.
Firstnet vendor independence enables us to deliver “best of breed” solutions for our customers. We
hold over 200+ vendor Partnerships and are a leading UK provider of many technologies and
software solutions backed by our vendor/partners.
Understanding your business requirements and utilising our in-house expertise means we are able to
make informed and unbiased recommendations around the most suitable technologies and software
solutions to meet your business needs.
8. Office Locations
Firstnet Head Quarters
Leeds Media Centre
21 Savile Mount
Leeds. LS7 3HZ
Phone + 44 (0)845 216 0001
Email : firstname.lastname@example.org
36, George Street
Manchester. M1 4HA
Phone : +44 (0) 845 216 0001 opt 3
Email : email@example.com
Level 42, 1 Canada Square
London. E14 5AB
Phone : +44 (0) 845 216 0001
Email : firstname.lastname@example.org