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Communication improbable

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Discussing the challenges of communication that affect us all and techniques to help you be more effective

- Six Thinking Hats
- Thinking Fast & Slow
- Cognitive bias / confirmation bias

This talk was last given at DevRelCon in London, December 2016.

Publicada em: Tecnologia
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Communication improbable

  1. 1. Communication Improbable? by John Stevenson @jr0cket
  2. 2. @jr0cket
  3. 3. 5 Day Workshop on communication 20 minute talk @jr0cket
  4. 4. Communication has many forms People respond to forms of communications differently
  5. 5. If we are not communicating… ...just vibrating air between us @jr0cket
  6. 6. A picture paints a thousand words… - Use visuals as part of you message @jr0cket
  7. 7. Touch, taste and smell can evoke very powerful communication - In-person events add to the feeling of connection @jr0cket
  8. 8. So it should be really easy to communicate with your community, right? @jr0cket
  9. 9. Communication is Improbable Our brains filter out millions of pieces of data...
  10. 10. Filter… Filter… Filter... @jr0cket
  11. 11. Thinking Fast and Slow @jr0cket System 1 - fast, instinctive and emotional System 2 - slower, more deliberative, and more logical wikipedia.org/wiki/Thinking,_Fast_and_Slow
  12. 12. Confirmation Bias “Our App is so easy to use” “We have all the features you need” “Everyone wants to use our platform / API / tools” @jr0cket
  13. 13. 180+ Cognitive Biases @jr0cket
  14. 14. We are all opinionated people @jr0cket
  15. 15. Avoid living in your own bubble @jr0cket
  16. 16. @jr0cket
  17. 17. Can we communicate And can we convey our real meaning...
  18. 18. The more you do… … the more confusing the message can become @jr0cket
  19. 19. Write Clear Content @jr0cket
  20. 20. Why Attend my event? If we run an event, do people know why they should attend? - When is it - Where is it - What benefit will I get
  21. 21. Visualise Your Message
  22. 22. @jr0cket
  23. 23. Organising your info Make Discovery Easy Consider the naming of things
  24. 24. Communication Techniques Being effective
  25. 25. Listening Effectively Thinking about what you are going to say next is not listening Thing about what someone is actually saying, rather than what you think (wish) they were saying Patient people are much more effective at communicating Listening shows respect & builds trust Meditation & Mindfulness practice helps you into a listening mode @jr0cket
  26. 26. Why are we doing this? @jr0cket Challenge your assumptions
  27. 27. Should we do this now? @jr0cket Last responsible moment
  28. 28. Evaluate many aspects of your thinking Six Thinking Hats - Edward De Bono Everyone thinks with the same hat at the same time Effective way to make decisions & have valuable meetings
  29. 29. Don’t you not want to leave this talk right now, or not ? Clarity of communication Kittens are going hungry whilst you try and figure this out
  30. 30. “I can’t get no… satisfaction” Clarity of communication Modern culture and language is often the most guilty...
  31. 31. “Difficult People” - Agree, Empathise, Inquire Find something to agree with - reduces confrontation levels - “You’re right, this is a tough situation” Empathise with the person - give them a sense of acknowledgement - I can see this makes you angry” Inquire, get further information about the situation - start collaborating on a resolution to the problem @jr0cket
  32. 32. Learning from Communication Come and join me on stage to win a prize
  33. 33. Retrospectives & Off-sites Work on how you communicate ...challenge your own assumptions ...test /validate your understanding
  34. 34. Evaluating & Testing Feedback Qualitative versus Quantitative
  35. 35. Evaluate your feedback Validate survey results by talking to people Data is not information until it’s been tested (many times)
  36. 36. Qualitative versus Quantitative Validate survey results by talking to people
  37. 37. Test your assumptions New people to your community can quickly show you - processes that are broken - missing information - things are are ambiguous
  38. 38. Keep it real...
  39. 39. It’s not all about T-Shirts
  40. 40. Developers love the new shiny… … but it actually has to work and be a good experience Backlash takes more effort to overcome!
  41. 41. If you have to force people to use your tech… … there is something very wrong
  42. 42. 5 volunteers on stage please... Come and join me on stage to win a prize
  43. 43. I went to John’s talk and all I got was a silly selfie!
  44. 44. Deliver what you promise… … or deliver even greater
  45. 45. What communications is not!
  46. 46. Communication is not... ...the tools you use @jr0cket
  47. 47. In Summary...
  48. 48. Trust. Underpinning Communication @jr0cket
  49. 49. Communication is the most important part of developer relations @jr0cket
  50. 50. Effective communication is bringing others on a journey your mind has already taken @jr0cket
  51. 51. If we are not communicating… ...just vibrating air between us @jr0cket
  52. 52. Thank you @jr0cket
  53. 53. “The History of every major Galactic Civilization tends to pass through three distinct and recognizable phases, those of Survival, Inquiry and Sophistication, otherwise known as the How, Why, and Where phases. For instance, the first phase is characterized by the question: 'How can we eat?' the second by the question 'Why do we eat?' and the third by the question: 'Where shall we have lunch?”