Twenty Ways to Manage Your Operation Like Ben Franklin –WE all know Benjamin Franklin was a great figure in American history, but how many know he was also an incredible businessman? Much of America's current business success can be traced to the principles embodied more than 200 years ago by Ben Franklin. His life exemplifies the innovation; technology and ingenuity that helped propel the American economy to unprecedented heights. Twenty rules of Franklin's management techniques will show how his philosophy is as pertinent to managers today as it was in the 18th century. Instructors: Marlene O'Hare, CMDSM, Jim Mullan, CMDSM

1. MAILCOM 2014 - Atlantic City, NJ. – February 10-13
Session#:
LD386
Title:
Twenty Ways to Manage Your Operation Like Ben Franklin
Scheduled For:
Wednesday, Round Eight, 9:30 – 10:30 AM
Presented By:
Marlene O’Hare, CMDSM, MDP
Supervisor Office Services
Linde North America, Inc.
James P. Mullan, CMDSM, EMCM, MDP, MDC, CSSGB
National Operations Manager - Chubb
Canon Business Process Services, Inc.
Nick Staffieri, CMDSM
Senior Operations Manager
MCS Management Services
Please be courteous to others and turn all communication devices to silent mode

2. MAILCOM 2014 - Atlantic City, NJ. – February 10-13

3. Who was Benjamin Franklin?
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Born in Boston MA, January 17, 1706
Youngest of 10 sons (15th) of 17 children
Died in Philadelphia PA, April 17, 1790
“Ordinary Citizen”
“Jack of All Trades”
MAILCOM 2014 - Atlantic City, NJ. – February 10-13
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4. Who Was Dr. Benjamin Franklin?
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Founding Father
Revolutionary of Fiery Passion
Scientist
Business Strategist
Librarian -- Started 1st circulating library
Abolitionist – Started Society to Abolish Slavery
Philanthropist – Started American Philosophical
Society
Diplomat to Foreign Nations
Writer & Humorist – Patron Saint of Printing
Musician – Invented Glass Armonica
Inventor of Ingenious Devices
Governor, Ambassador, Alderman, J.P., Postmaster,
Clerk
Statesman
MAILCOM 2014 - Atlantic City, NJ. – February 10-13
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5. Who Was Dr. Benjamin Franklin?
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INVENTOR - Stove, lightning rod, bifocals and many others...
MEDICINE - Founded 1st U.S. Hospital
BANKING - Well known for maxims on thrift
AGRICULTURE - Introduced several crops to U.S.
ELECTRICAL - Experiments and theories - Kite & Key
INSURANCE - Started 1st insurance company
HEATING - Franklin stove
COOLING - Had three methods of cooling
EDUCATOR - Involved in founding two colleges
OPTOMETRIC - Bifocal glasses
LIBRARIES - Started 1st circulating library
JOURNALISM - Wrote for several early newspapers
PUBLIC SAFETY - Started 1st police department
PUBLIC SAFETY II - Started 1st fire department
RELIGION - Introduced idea of prayer in Congress
MILITARY - Colonel in Militia
MASONIC - Grand Master of Pennsylvania
DIPLOMAT - Ambassador to England Minister to France
COMMUNITY SERVICE - Street lighting, paving and cleaning
UNIONS - Started Leather Apron Club
BUSINESSMAN - Owned and operated several businesses
SALESMAN - Expert at marketing and sales
MERCHANT - Operated store as part of printshop
HUMORIST - Considered America's 1st writer of humor
TRAVELER - Traveled extensively throughout U.S.
FORECASTER - Published Poor Richards "Almanack"
FUND RAISER - Originated matching contributions idea
SAILING - Designed "sea anchors"
CARTOONIST - Drew 1st cartoon in an American newspaper
LINGUIST - Studied several languages and designed a phonetic alphabet
CARTOGRAPHER - Mapped the Gulf Stream and Routes for the post office
PHILANTHROPIST - Organized fund raising and contributed to many worthwhile causes
MENTOR - Acted as a counselor and guide to many of his contemporaries
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

6. Less Talk, More Action
Well done is better than well said.
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Talk is cheap.
Talking about a project won’t get it completed.
Eventually people begin to question your credibility.
Taking action and seeing the task through is the only way to get
the job done.
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

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Never leave till tomorrow
what you can do today.
• Don’t get hung up on procrastination.
• Develop clear measureable goals.
• What are you putting until tomorrow that could
make a difference in your life today?
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

8. By failing to prepare,
you prepare to fail.
• A plan is needed to accomplish your goals.
Charging in without any thought to the end result
and how to achieve it, is a sure way to fall flat on
your face.
• Think like a Boy or Girl Scout. Have a realistic
plan of attack and a systematic approach for
where you need to be.
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

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When you are finished changing,
you are finished.
• Change is inevitable.
• The stronger we fight against it, the more time
and energy it consumes. Give up the fight.
• Focus on proactively making positive changes,
instead of having change merely thrust upon you.
• Wherever possible, try to view change as a
positive instead of a negative.
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

10. Never confuse motion with action.
• Do you run around doing things, rushing from one
meeting or event to the next, without achieving a
great deal.
• How much busy work are you proud of?
• How much of that running around improves
anyone’s life for the better?
• Make your motion mean something.
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

11. Don’t fear mistakes. You will know
failure. Continue to reach out.
•Fear of making mistakes, we become scared to try
new things.
•Fear leaves us nestled in our comfort zone.
•Staying in your comfort zone rarely leads to
greatness.
•Taking risks and giving yourself permission to make
mistakes, will ultimately lead you to whatever your
version of success may be.
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

12. All mankind is divided into three classes:
Those that are immovable, those that are
moveable, and those that move.
• There is a reason we use the expression, movers
and shakers.
• Movers are the ones who take action, the people
that get things done, while the immoveable are
sitting around scratching their heads wondering
how others could be so successful.
• Which group do you belong to?
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

13. To succeed, jump as quickly
at opportunities as you do
at conclusions.
• Opportunities are everywhere. The trick is being
quick enough and smart enough to seize them
when they arise.
• Instead of jumping to the conclusion that
something won’t work or can’t be done, allow
yourself the freedom to ask, what if?
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

14. Be at war with your vices, at peace with
your neighbors, and let every new year
find you a better man.
• We all have vices of some description. The key is
to keep them under control or preferably eradicate
them entirely.
• Be kind to those around you whether they are
neighbors, family, co-workers or friends. Never
accept that you have finished growing as a
person.
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

15. There are three extremely hard things:
steel, a diamond, and to know one’s self.
• Understanding ourselves is not easy.
• We may not want to see ourselves for who we
really are.
• Start by being brutally honest with yourself. It’s
easier to hold onto a romanticized version of our
selves or to simply view ourselves through other
people’s eyes.
• Follow through with understanding, compassion
and acceptance.
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

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Who had deceived thee
so often as thyself.
• We spend so much time worrying about other people hurting us, yet
fail to comprehend the damage we inflict on ourselves.
• Using negative self-talk, lying to yourself or indulging in addictive
behavior you are self-sabotaging.
• Life can dish up enough challenges without adding to the mix.
• Be kind to yourself.
• Treat yourself like you would a best friend.
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

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Energy and persistance
conquer all things.
• Achieving our goals can be downright exhausting.
• There will be days when you want to give up.
• There will be times when your energy levels
flatline and you wonder why you bother getting
out of bed.
• Yet you push forward, day after day because you
believe in yourself and you have the
determination and strength to back up that belief.
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

18. Life’s tragedy is that we get old
too soon and wise too late.
• Who hasn’t had the thought – I wish I could know
then, what I know now?
• Unfortunately there is no time machine; there is
no going back.
• The key is to wise up as early as you can to
start forging a life of purpose, achievement
and happiness.
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

19. An investment in knowledge
always pays the best interest.
• Finish better than your beginnings.
• Create your own set of values to guide your
actions.
• Create solutions for seemingly impossible
problems.
• Become revolutionary for experimentation and
change.
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

20. Diligence is the mother of good luck.
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Break your goals into small units of work, and
think only about one unit at a time.
Spend most of your time working on the task in
front of you, and avoid dreaming too much
about the big goal.
Finish what’s important and stop doing what’s
no longer worthwhile.
Don’t stop doing what you considered worth
start unless there’s a good reason to give it up.
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

21. Creditors have better
memories than debtors.
• Work hard to watch your costs
• Deliberately cultivate your reputation and legacy.
• Put your efforts into building relationships with
people you can trust and count on, and make sure
those same people can trust and count on you.
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

22. Wise men don’t need advise.
Fools won’t take it.
• Put your efforts into building relationships with
people you can trust.
• Get good at saying “no” to other people.
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

23. Well done is better than well said.
• Strive to be authentic.
• Be as honest with yourself as you can about what
you want and why you do what you do.
• Always look for ways to doing things better and
faster.
• Be on the lookout for tasks you do over and over
again, and look for ways of improving how you do
them.
• Build solid processes that last and that run without
your attention.
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

24. Tell me and I forget
Teach me and I remember
Involve me and I learn.
• All education is self-education
• Seek first to educate/manage yourself, then to
educate/manage others.
• Influence is more important that victory.
• Incentive is everything.
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

25. The doorstep to the temple of wisdom is a
knowledge of our own ignorance.
If a man empties his purse into his head,
no one can take it from him.
The doors of wisdom are never shut.
MAILCOM 2014 - Atlantic City, NJ. – February 10-13

26. MAILCOM 2014 - Atlantic City, NJ. – February 10-13

27. James P. Mullan, CMDSM, EMCM, MDP, MDC, CSSGB
National Operations Manager - Chubb
Canon Business Process Services, Inc.
15 Mountain View Road
Warren, NJ 07059-6711
Tel 908-903-2869 / Cell 201-779-9355
www.cbps.canon.com
jmullan@cbps.canon.com
jmullan@chubb.com
Marlene O’Hare, CMDSM, MDP
Linde North America, Inc.
575 Mountain Ave
Murray Hill NJ 07974
908-771-1275 W
908-906-4961 C
marlene.o’hare@linde.com
www.linde.com
NIck Staffieri, CMDSM
Senior Operations Manager
MCS Management Services
nick.staffieri@mcsmanagement.com
@nickstaffieri
MAILCOM 2014 - Atlantic City, NJ. – February 10-13