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The Support of Advanced IT

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Presented by Rob Hawtin at the JISC Future of Research conference, 19th October 2010

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A structured approach Dr Rob Hawtin Dr Max Hammond 19 October 2010 The support of advanced ICT
A structured approach to the human dimension Dr Rob Hawtin Dr Max Hammond 19 October 2010 The support of advanced ICT
Rationale ,[object Object],[object Object],http://www.engage.ac.uk/
Rationale ,[object Object],[object Object],http://www.engage.ac.uk/e-uptake
Rationale ,[object Object]
The support stack
The support stack
Advanced ICT ,[object Object],[object Object]
Advanced ICT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
User types: two axes ,[object Object],[object Object]
User types: two axes Requirement maturity Technical skill
User types: implications ,[object Object],[object Object]
The support stack
What do “facilitators” do? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Support functions
The support stack
Role/function map Networker Internal Consultant
Factors for success ,[object Object],[object Object],[object Object],[object Object],[object Object]
Take home messages ,[object Object],[object Object],[object Object],[object Object]
Contact details ,[object Object],[object Object],[object Object],[object Object]

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The Support of Advanced IT

Editor's Notes

  1. ICT in HEIs – large investment Technology and Processes (ITIL etc) People forgotten Research for the JISC – present to you - also interested in your opinions
  2. ICT in HEIs – large investment Technology and Processes (ITIL etc) People forgotten Research for the JISC – present to you - also interested in your opinions
  3. Messy Ill-defined Do you facilitators have well defined roles? Sometimes define own roles…What about careers?
  4. trust between facilitator and researcher, and across organisational interfaces; business alignment so that the needs of both researchers and institution are met; Win-Win staff with appropriate technical and interpersonal skills and backgrounds working in roles with clear purpose and well defined responsibilities; clarity in the support services and offerings; responsiveness to the needs of researchers.
  5. trust between facilitator and researcher, and across organisational interfaces; business alignment so that the needs of both researchers and institution are met; staff with appropriate technical and interpersonal skills and backgrounds working in roles with clear purpose and well defined responsibilities; clarity in the support services and offerings; responsiveness to the needs of researchers.