O slideshow foi denunciado.
Utilizamos seu perfil e dados de atividades no LinkedIn para personalizar e exibir anúncios mais relevantes. Altere suas preferências de anúncios quando desejar.
PERSONALIZED LEARNING
DATA
the formula for
CONTENT
TECHNOLOGY
PEOPLE+
JD Dillon
Chief Learning Architect
Principle + Founder
Pixabay
WARNING!
Adaptive learning is not a “5 easy steps” concept.
It’s an evolution of L&D mindset and tactics that take...
donaldhtaylor.co.uk/ld-gss-2019-the-results
Inside the Magic
Personalized experiences are becoming a regular part of everyday life.
But why is everyday life so much d...
What does personalized mean in workplace learning?
Every employee
is UNIQUE.
iStock
SAME JOB
Recent college graduate
Brand new to the industry
Just needed a job
6th professional role
12 years in the industr...
VERY UNIQUE PEOPLE
EXACTLY THE SAME
TRAINING PROGRAM
Unfortunately we support them the same way regardless of these differ...
Personalization
Scale
iStock
L&D is historically challenged with balancing the needs
of the individual with the scale of a...
Pixabay
In a perfect world, we could provide a personal coach for everyone who needed it.
Pixabay
But that’s simply unrealistic at the scale of a global company.
Every employee deserves the right support at the right time from day 1.
So how do we evolve from one-size-fits-all to right-size-fits-one?
Pixabay
the evolution of
PERSONALIZATION
in workplace learning
Pixabay
SEGMENTATION
Training can be assigned to individuals based on their employee profile data,
such as job title, loca...
Department 1, 2, 3
Job Titles A, B, C
Department 4, 5, 6
Job Titles D, E, F
Tenure > 2 years
BENEFITS
time savings
reduced...
CONTENT
Pixabay
Individual content objects can “branch” based on user decisions.
This is a familiar tactic for most learni...
USER
DECISION
SLIDE 1 SLIDE 2 SLIDE 5
SLIDE 4
SLIDE 3
SLIDE 6
SLIDE 7
SLIDE 8
BENEFITS
time savings
respect existing knowl...
CURRICULUM
Users may be able to skip or “test out” of
certain objects based on an assessment.
This is also rather familiar...
ASSESS
BENEFITS
time savings
respect existing knowledge
DATA
knowledge and/or
performance
APPLICATION
medium
TECH
select L...
Netflix
RECOMMENDATION
Users receive recommendations for new content based on past
consumption and that of their peers (ak...
PEOPLE SIMILAR TO YOU
YOU CONSUMED YOU MAY LIKE
CONSUMED
YOU MAY LIKE
AND/OR
BENEFITS
aids discovery
user choice
DATA
cons...
Pexels
The first 4 versions of personalization still require a content-centric,
place-and-time approach to learning.
ServiceSafetyProductsBrand
20%
75%
55%
60%
ServiceSafetyProductsBrand
65%
75%
5%
20%
SUSTAINED
CAPABILITY
People come don’...
ServiceSafetyProductsBrand ServiceSafetyProductsBrand
SUSTAINED
CAPABILITY
The goal is to enable AND sustain
mastery for t...
TIME
CAPABILITY
How people THINK
learning happens
TIME
CAPABILITY
What ACTUALLY happens
as people develop
To provide right-fit support,
we must shift how we think
about the experience of
workplace learning.
ADAPTIVE
EXPERIENCE
Shaping the entire learning and
support experience around the
changing needs of the individual.
MICRO SELF-DIRECTED DATA
Pixabay
These concepts are paving the way for the growth of adaptive experiences.
ADAPTIVE LEARNING
The purposeful use of data, technology and
content to provide the right support at the
right time and he...
4 Dimensions of
ADAPTIVE LEARNING
DATA
CONTENT
TECHNOLOGY
PEOPLE
DATA
Pexels
Building a dynamic
data profile is the
starting point for
adapting the
experience.
Multi-Dimensional DATA Profile
Who is this person?
Demographic
What has this person reviewed?
Consumption
What does this p...
Pexels Pixabay
We must find all viable data sources –
including manual observation and automated collection.
CONTENT
Pixabay
Pexels
Traditional course structures
are not flexible enough to
support adaptive learning.
Pixabay
Content must be targeted to align to specific individual needs.
CONTENT OUTCOMESKNOW DO
ALIGNED WITH DATA
Content must be designed to solve specific problems.
Pexels
TECHNOLOGY
Algorithms + Machine Learning
Variety in Content Format
Continuous + Engaging Experience
Data Collection Options
APIs
Adva...
AI will take our ability to adapt learning and support options to another level.
ADOPTION
VALUE
End User Administrator
Personalization
Chatbots
Search
Content
Recommend
Smart Assistants
Smart Coaching
Sk...
iStock
PERSON
iStock
Trust
Value
Transparency
Accountability
Agility
L&D must influence stakeholders and employees to shift learning men...
4 Dimensions of
ADAPTIVE LEARNING
DATA
CONTENT
TECHNOLOGY
PEOPLE
Reinforcement
Motivation
Shared
Experience
Shared Knowledge
Online
Modules
Events
Messaging
Knowledge
Growth
Business
Resu...
Pexels
What does personalized learning look like in a retail environment?
Determine
Priority
Log in to
Platform
Deliver
Experience
Update
Manager
Reporting
UPDATE DATA FOR NEXT SESSION
Associates ...
YES
Meet
Threshold?
Observe
Performance
Behavior
Deliver
Experience
NO
Deliver
Refresher
Notify
Manager
Associates receive...
Corporate Culture
& Values
Customer
Service
Loss Prevention
Standards of Practice
Safety
Systems
Onboarding
Coaching &
Lea...
Pexels
Personalized learning is still a growing conversation.
As technology evolves, we will find new ways to personalize ...
SEGMENTATION
CONTENT
CURRICULUM
RECOMMENDATION
EXPERIENCE
Where are you today?
Where do you want to go to best support you...
Craft a continuous EXPERIENCE
Find the DATA
Make it OK to personalize
Identify critical business PROBLEMS
Design for SPECI...
The next phase of workplace
learning must meet the always-
changing needs of the individual.
learngeek.co/adaptive
axonify.com/take5
TAKE5your monthly burst of microlearning
Keep pace with the evolving L&D profession with a curated
selec...
@JD_Dillon
LearnGeek.co
jd@learngeek.co
slideshare.net/JDDillon
JD Dillon
PERSONALIZED LEARNING
DATA
the formula for
CONTENT
TECHNOLOGY
PEOPLE+
The Formula for Personalized Learning
The Formula for Personalized Learning
Próximos SlideShares
Carregando em…5
×

The Formula for Personalized Learning

668 visualizações

Publicada em

Personalized and adaptive learning are a big part of the evolving conversation in workplace learning today. Prevailing trends, including microlearning, data/analytics, self-directed learning and AI, are helping L&D professionals rethink the employee learning experience as something more targeted and timely. As organizations become increasingly data-driven in their employee experience, L&D will have the opportunity to apply these principles to shape personalized learning experiences at enterprise scale. However, L&D professionals must engage in this conversation now to make informed decisions along the way and not get swept up in the hype and buzz that tends to surround new ideas in the industry.

This session is designed to provide a foundational understanding as to the potential of personalized and adaptive learning. We highlight four fundamental components: data, content, technology and people. Specifically, we will stress the human side of personalized learning and demonstrate how the other components make people a more meaningful part of the workplace experience.

Publicada em: Negócios

The Formula for Personalized Learning

  1. 1. PERSONALIZED LEARNING DATA the formula for CONTENT TECHNOLOGY PEOPLE+
  2. 2. JD Dillon Chief Learning Architect Principle + Founder
  3. 3. Pixabay WARNING! Adaptive learning is not a “5 easy steps” concept. It’s an evolution of L&D mindset and tactics that takes time and effort.
  4. 4. donaldhtaylor.co.uk/ld-gss-2019-the-results
  5. 5. Inside the Magic Personalized experiences are becoming a regular part of everyday life. But why is everyday life so much different than work?
  6. 6. What does personalized mean in workplace learning?
  7. 7. Every employee is UNIQUE. iStock
  8. 8. SAME JOB Recent college graduate Brand new to the industry Just needed a job 6th professional role 12 years in the industry Building a career People come into their roles with different experiences and expectations.
  9. 9. VERY UNIQUE PEOPLE EXACTLY THE SAME TRAINING PROGRAM Unfortunately we support them the same way regardless of these differences.
  10. 10. Personalization Scale iStock L&D is historically challenged with balancing the needs of the individual with the scale of a modern business.
  11. 11. Pixabay In a perfect world, we could provide a personal coach for everyone who needed it.
  12. 12. Pixabay But that’s simply unrealistic at the scale of a global company.
  13. 13. Every employee deserves the right support at the right time from day 1.
  14. 14. So how do we evolve from one-size-fits-all to right-size-fits-one?
  15. 15. Pixabay the evolution of PERSONALIZATION in workplace learning
  16. 16. Pixabay SEGMENTATION Training can be assigned to individuals based on their employee profile data, such as job title, location, department, tenure, etc.
  17. 17. Department 1, 2, 3 Job Titles A, B, C Department 4, 5, 6 Job Titles D, E, F Tenure > 2 years BENEFITS time savings reduced clutter TECH LMS DATA minimal APPLICATION easy
  18. 18. CONTENT Pixabay Individual content objects can “branch” based on user decisions. This is a familiar tactic for most learning professionals.
  19. 19. USER DECISION SLIDE 1 SLIDE 2 SLIDE 5 SLIDE 4 SLIDE 3 SLIDE 6 SLIDE 7 SLIDE 8 BENEFITS time savings respect existing knowledge TECH rapid development tools DATA minimal APPLICATION easy
  20. 20. CURRICULUM Users may be able to skip or “test out” of certain objects based on an assessment. This is also rather familiar but historically difficult to scale.
  21. 21. ASSESS BENEFITS time savings respect existing knowledge DATA knowledge and/or performance APPLICATION medium TECH select LMS/adaptive
  22. 22. Netflix RECOMMENDATION Users receive recommendations for new content based on past consumption and that of their peers (aka the Netflix of Learning).
  23. 23. PEOPLE SIMILAR TO YOU YOU CONSUMED YOU MAY LIKE CONSUMED YOU MAY LIKE AND/OR BENEFITS aids discovery user choice DATA consumption and/or demographic APPLICATION medium TECH LXP
  24. 24. Pexels The first 4 versions of personalization still require a content-centric, place-and-time approach to learning.
  25. 25. ServiceSafetyProductsBrand 20% 75% 55% 60% ServiceSafetyProductsBrand 65% 75% 5% 20% SUSTAINED CAPABILITY People come don’t just arrive with different levels of ability. They also progress at their own paces.
  26. 26. ServiceSafetyProductsBrand ServiceSafetyProductsBrand SUSTAINED CAPABILITY The goal is to enable AND sustain mastery for the duration of the person’s time in the role.
  27. 27. TIME CAPABILITY How people THINK learning happens
  28. 28. TIME CAPABILITY What ACTUALLY happens as people develop
  29. 29. To provide right-fit support, we must shift how we think about the experience of workplace learning.
  30. 30. ADAPTIVE EXPERIENCE Shaping the entire learning and support experience around the changing needs of the individual.
  31. 31. MICRO SELF-DIRECTED DATA Pixabay These concepts are paving the way for the growth of adaptive experiences.
  32. 32. ADAPTIVE LEARNING The purposeful use of data, technology and content to provide the right support at the right time and help an individual employee improve their workplace performance.
  33. 33. 4 Dimensions of ADAPTIVE LEARNING DATA CONTENT TECHNOLOGY PEOPLE
  34. 34. DATA Pexels
  35. 35. Building a dynamic data profile is the starting point for adapting the experience.
  36. 36. Multi-Dimensional DATA Profile Who is this person? Demographic What has this person reviewed? Consumption What does this person know right now? Knowledge What is this person doing on the job? Behavior What impact is this person having on the business? Results What else is happening around this person? Context What does this person say they want/need? Feedback How does this person engage with the org? Connections
  37. 37. Pexels Pixabay We must find all viable data sources – including manual observation and automated collection.
  38. 38. CONTENT Pixabay
  39. 39. Pexels Traditional course structures are not flexible enough to support adaptive learning.
  40. 40. Pixabay Content must be targeted to align to specific individual needs.
  41. 41. CONTENT OUTCOMESKNOW DO ALIGNED WITH DATA Content must be designed to solve specific problems.
  42. 42. Pexels TECHNOLOGY
  43. 43. Algorithms + Machine Learning Variety in Content Format Continuous + Engaging Experience Data Collection Options APIs Advanced technological capability is required to scale ongoing adaptation.
  44. 44. AI will take our ability to adapt learning and support options to another level.
  45. 45. ADOPTION VALUE End User Administrator Personalization Chatbots Search Content Recommend Smart Assistants Smart Coaching Skill Recommend Content Tagging System Administration Content Authoring Impact Analysis Gap ID Expertise Matching Translation
  46. 46. iStock PERSON
  47. 47. iStock Trust Value Transparency Accountability Agility L&D must influence stakeholders and employees to shift learning mentalities and demonstrate the value of adaptive experiences.
  48. 48. 4 Dimensions of ADAPTIVE LEARNING DATA CONTENT TECHNOLOGY PEOPLE
  49. 49. Reinforcement Motivation Shared Experience Shared Knowledge Online Modules Events Messaging Knowledge Growth Business Results Job Training Coaching Behaviors continuous learning experience Data
  50. 50. Pexels What does personalized learning look like in a retail environment?
  51. 51. Determine Priority Log in to Platform Deliver Experience Update Manager Reporting UPDATE DATA FOR NEXT SESSION Associates receive support on a balance of business priority and individual need topics based on their data profiles.
  52. 52. YES Meet Threshold? Observe Performance Behavior Deliver Experience NO Deliver Refresher Notify Manager Associates receive automatic refresher sessions and coaching recommendations based on behavior data.
  53. 53. Corporate Culture & Values Customer Service Loss Prevention Standards of Practice Safety Systems Onboarding Coaching & Leadership Sales Quality Assurance $ Adaptive learning can help you balance constantly changing business priorities with individual needs.
  54. 54. Pexels Personalized learning is still a growing conversation. As technology evolves, we will find new ways to personalize workplace support.
  55. 55. SEGMENTATION CONTENT CURRICULUM RECOMMENDATION EXPERIENCE Where are you today? Where do you want to go to best support your people? What would be realistic in your organization?
  56. 56. Craft a continuous EXPERIENCE Find the DATA Make it OK to personalize Identify critical business PROBLEMS Design for SPECIFIC behaviors Empower the PERSON Preparing for Personalization
  57. 57. The next phase of workplace learning must meet the always- changing needs of the individual.
  58. 58. learngeek.co/adaptive
  59. 59. axonify.com/take5 TAKE5your monthly burst of microlearning Keep pace with the evolving L&D profession with a curated selection of resources, articles, events + a featured video – all in less than 5 minutes per month.
  60. 60. @JD_Dillon LearnGeek.co jd@learngeek.co slideshare.net/JDDillon JD Dillon
  61. 61. PERSONALIZED LEARNING DATA the formula for CONTENT TECHNOLOGY PEOPLE+

×