2. HOUSEKEEPING – a variety of household services for an individual or a family, from proving care to children and
elderly dependents to cleaning and household maintenance.
HOUSEHOULD WORKER – is a person who works within the employers household.
1. LOYAL – follows clientele’s rules, regulations, policies, procedure and others.
2. TRUSTWORTHY – fulfilling an assigned responsibility and as an extension of that not letting down expectations.
3. HONEST – performs his/her jobs duties with accuracy.
4. RESPONSIBLE – performs his/her job’s duties in a manner that demonstrates he/she understand his /her job’s
goals, duties and description.
5. INDUSTRIOUS – exceeds job description expectations.
6. RESPECTFUL – shows respect for customers authority and responsibility.
DESIRABLE TRAITS OF A HOUSEHOLD WORKER
3. 7. COOPERATIVE – cooperates with other employee to achieve common objectives.
8. FLEXIBLE – willing to change how he/she performs his/her job as responsibilities change.
9. DECISIVE – exercises sound decision-making skills when needed.
10. PUNCTUAL – completes a required task before or at a previously designated time.
1. GLOVES – are used for protecting the hands from cuts, burns and other related incident.
2. PROTECTIVE MASK – used for protecting the mouth and nose from inhaling dust and chemicals
while working.
3. HAND TOWEL – used for wiping and drying wet hands.
PROTECTIVE PARAPHERNALIA
4. 4. LONG SLEEVES – used for covering the aims to protect arms from, heat, dust and insect bites.
5. PROTECTIVE GOWN – used for protecting the dress from dirt.
6. PROTECTIVE SHOES – used for protecting the feet from any harm.
7. HAIRNET – used to prevent the hair from falling while at work.
8. LONG PANTS – used for protecting the legs against dust, heat, and insect bites.
1. SERVICE – elevate service to others above self interest.
2. DIGNITY – treat person in caring and respectful fashion, mindful of individual differences and cultural
and ethnic diversity.
3. HUMAN RELATIONSHIPS – understand that relationships between and among people are an
important vehicle for efficiency.
ETHICAL PRINCIPLES
5. 4. INTEGRITY – aware of the profession’s mission, values, ethical principles, ethical standard and practice in a
manner consistent with them.
5. COMPETENCE – continually strive to increase their professional knowledge and skills and to apply them in
practice.
1. COMMITMENT TO CLIENTS – primary responsibility is to promote the well-being of clients through doing
household tasks for them.
2. SELF- DETERMINATION – should respect and promote the right of clients through assisting them in their efforts
to accomplish their jobs at the most convenient time.
3. COMPETENCE – should provide services and represent themselves as competent within the boundaries of their
education, training, license, certification, supervised experience or other relevant professional
experience.
4. CULTURAL COMPETENCE – should understand culture and its function in human behaviour and society,
recognizing the strengths that exist in all cultures.
ETHICAL STANDARDS
6. 5. PRIVACY AND CONFIDENTIALITY – should respect client’s right to privacy.
6. ACCESS TO RECORDS – should provide clients with reasonable access to records concerning the household
services rendered.
7. SEXUAL HARASSMENT – should not sexually harass clients.
8. SEXUAL RELATIONSHIPS – should under no circumstances engage in sexual activities or sexual contact with
clients, whether such contact is consensual or forced.
9. DEROGATORY LANGUAGE – should not use derogatory language in their written or verbal communications to or
about clients.
10. PAYMENT FOR SERVICES – when setting fees, household workers should receive fee that are fair, reasonable and
commensurate with the services performed.
11. INTERRUPTION OF SERVICES – should make reasonable efforts to ensure continuity of services in the event that
services are interrupted by factors such as unavailability, relocation illness disability or
death.
12. TERMINATION OF SERVICES – should terminate services to clients and professional relationships with them
when such services and relationships are no longer required or no longer serve the
client’s needs or interests.
7. 1. RESPECT – should treat colleagues with respect and should represent accurately and fairly and qualification, views and obligations
to colleagues.
2. CONFIDENTIALITY – should respect confidential information shared by colleagues in the course of their relations and work.
3. CONSULTATION – should seek advice and counsel of colleagues whenever such consultation is in the best interests of clients.
4. SEXUAL RELATIONSHIPS – should not engage in sexual relationships with colleagues when there is potential for a conflict of
interest.
5. SEXUAL HARASSMENT – should not sexually harass colleagues. Sexual harassment includes sexual advances, sexual solicitation,
request for sexual favors and other verbal or physical conduct of a sexual nature.
6. IMPAIRMENT OF COLLEAGUES – who have direct knowledge of a social work colleagues impairment that is due to personal
problems psychosocial distress, substance abuse or mental health difficulties and that
when feasible and assist the colleague in taking remedial action.
7. INCOMPETENCE OF COLLEAGUES – who have direct knowledge of a household work colleagues incompetence should consult
with that colleague when feasible and assist the colleague in taking remedial action.
8. UNETHICAL CONDUCT OF COLLEAGUES – should take adequate measure to discourage, prevent, expose and correct the
unethical conduct of colleagues.
WORKERS ETHICAL RESPONSIBILITIES TO COLLEAGUES
8. • 1. COMPETENCE 5. IMPAIRMENT
• 2. DISCRIMINATION 6. MISREPRESENTATION
• 3. PRIVATE CONDUCT 7. SOLICITATION
• 4. DISHONESTY, FRAUD AND DECEPTION
PERSONAL HYGIENE – refers to practices that lead to cleanliness and health preservation.
• 1. Bathe or shower daily. 3. Drink plenty of water.
• 2. Brush your teeth and floss daily.
PERSONAL HYGIENE
WORKERS ETHICAL RESPONSIBILITIES AS PROFESSIONALS
9. • 4. Have a regular exercise regimen.
• 5. Wear little perfume.
GOOD GROOMING – is knowing what to do and putting it into practice on a daily basis.
ETIQUETTE – constitutes the forms, manners and ceremonies established by convention as acceptable
required by society in a profession or in official life.
• 1. Think before during, and after you speak.
• 2. Do not speak when your mouth is full.
• 3. Speak in a gentle and pleasing tone.
• 4. Avoid the use of slang, swearing or any other “bad” language.
• 5. Do not interrupt people while they are talking.
10. • 6. Remember to respect others.
• 7. Do not groom yourself in public.
• 8. Be courteous.
• 9. Consider others.
• 10. Maintain a proper decorum.
1. PARAPHERNALIA – assorted objects or items of equipment.
2. CLIENT – a customer.
3. COLLEAGUE – a person somebody works with, especially in a professional or skilled job.
4. DISCRIMINATION – treating people differently through prejudice.
TECHNICAL TERMS
