3. Do you prefer sneakers and cool T-shirts to suits and ties? Do you
value new ways of thinking over old school mentality? Well, then let
us tell you a secret. We are not just any company. We are different.
We truly are! We have defied the status quo of business and made
our own version of it. We’ve traded the suits and ties of traditional
business for sneakers and cool t-shirts. We’ve abandoned the old
school mentality for a new way of thinking. We stopped having happy
hours and traded them for happy days.
Sound good to you? If so, TELUS International is the place you
want to be.
Are you “TELUS”? Let’s find out.
4. If you choose Customer Care Support you
will master the skills of effective communication,
problem solving, customer service, and strong
cultural awareness. You will have the opportunity
to be a part of something bigger and to change
lives with our technology, amazing people and
strong brand to serve modern society.
As a team member, you will work in a global
organization and serve our clients all over the
world, including some of the world’s most
successful companies. Who isn’t interested
in being a part of something bigger than
By joining us, you will meet the customer care
needs of some of the largest and most
respected brands across the games,
telecommunications, utilities, high tech,
finance, retail, e-commerce, travel, logistics
and health care industries.
You will become part of a global Business
Process Outsourcing (BPO) company that has
over 20,000 team members around the world,
Be part of something extraordinary
including in Canada, the United States, Central
America, the Philippines, the United Kingdom,
Bulgaria and Romania.
And you know what? We are even bigger than
that! TELUS International is the global arm of
TELUS, a leading national telecommunications
company in Canada with over CAD$12 billion of
annual revenue and almost 14 million customer
No matter what your position in our company,
you will take part in shaping the future of
Want to be part of it?
Want to learn more about us?
Check out this video!
If you choose Games Support then you must be
passionate about games! You will be part of one
of the fastest growing industries. You will master
the gamers’ language by interacting actively with
players and helping them level up their game
play. Gaming is serious business!
5. At TELUS International, we offer more than
just jobs – we offer careers. When you join
us, you are taking an important step in your
career development. We are going to make
sure we challenge you, invest in you and
train you. In fact, you might feel like you
are over-trained, but that’s going to prepare
you for the next level in your career.
Part of our philosophy is to promote from
within. Over 70% of our managerial team
started as agents. Over 200 promotions in
2015 and a forecast of 300 promotions in
2016 in Bulgaria and Romania show that
TELUS International is the place to build
Push your career to the next level
By following a set career path, our team
members have developed personally and
professionally and many now manage their
own teams. Our career development plans
are based on equity, skills development,
performance improvement and constant growth.
When you join TELUS, you’re not just starting a
new job; you’re joining a company where you
can continually learn and develop your skills to
grow in your career – fast.
TELUS International is the right
place to become a leader.
6. We have designed and created programs
that will help you in every step of your
personal and professional development
journey. We have learning programs that
align to each stage of your career. It all
starts with the learning @ TI roadmap.
• The journey begins with IEvolve for all new
frontline team members. Positioning our
team members for success at the very
beginning of their career is critical. Through
IEvolve, we provide a foundation of learning
that enhances our team member’s onboarding
experience and provides the necessary
building blocks to hit the ground running in
their new job.
• The next step in your journey prepares you
to become a leader. This program is called
IAspire for developing emerging leaders.
Develop personally and professionally
• Upon completion of IAspire, your journey will
continue with IExcel to grow your leadership
skills even further. Because the program is
designed for our midlevel leaders, IExcel will
focus on building skills to help leaders achieve
operational excellence within their teams and
• Following the roadmap, the next step for
leadership development is through the ILead
program. ILead consists of 360 degree feedback
along with an individualized development plan
for our senior leaders.
Your learning is important to us.
So why not start your journey
7. Want to know how the Learning Roadmap works?
Watch the video!
The Learning@TI roadmap
8. At TELUS International, we are passionate about our people. We encourage you to have fun,
enjoy a healthy lifestyle and take advantage of the outstanding benefits package our company
offers. Our benefits are designed to keep you healthy in every aspect - physically, emotionally,
financially and socially.
Health insurance - Your health is very important to us and we know that you care about your loved
ones too! That is why we have health insurance packages for both you and your family members.
We work with the best local suppliers.
Banking - You can choose to receive your salary at any bank you prefer, but we have preferential
conditions for our team members at select banks.
Wellness activities and more:
• Massages - What better way to end the week than with a relaxing massage at the office?
• Organized lectures for healthy diet - Our team members can take advantage of nutritionist
advice on how to create a diet plan or just everyday healthy practices.
• TELUS Fruit Days - Every quarter, our team members enjoy fresh fruit all day long at their
• Office ergonomics classes - Good posture at the desk is key to anyone working at a computer.
We take care of that too!
• Psychologist at the office - Need to talk to someone? We have a full-time psychologist at the
office for private conversations.
•Meal vouchers - Choose your groceries from the best shopping centers in Bulgaria with our
monthly meal vouchers.
Special discounts - Receive exclusive discounts on entertainment and shops in the malls that
are located next to our offices.
Take advantage of extensive social benefits4
9. Language courses - Want to improve your English language skills? We offer English language
courses for our team members. Likewise, our international team members in Sofia can take
Bulgarian language courses to more quickly adapt to the local language and culture.
• Gym - We have our own gym in Sofia, located at our company headquarters and open
• Tennis - For tennis fans, we have one of the best red clay tennis courts in Sofia at your
disposal every day of the week during summer time.
• Yoga - We hold weekly yoga classes with a certified yoga teacher in our special yoga rooms
located right in our offices. Make time for more Zen?
• Marathons - Are you a runner? We not only organize our team members’ participation in local
marathons, but we also organize regular group training sessions.
• Discounts for sport facilities - Enjoy our discounts for gyms, dance, aerobic, zumba and
We offer much more than you would expect!
10. Work when it’s best for you
Flexibility at work is a necessity for our team members because some are students while
others have families. We know time is precious for everyone.
That is why when you join us we adapt to your lifestyle. With our flexible working hours you can
work day or night, four, six or eight hour shifts. Team members working at night can still take
advantage of our fun and social environment with perks such as play areas, esthetic relax areas,
a library, and much more. We also ensure transportation to your doorstep when your shift is over.
We want to make sure everyone gets back home safely!
Join us for day or night shifts at 4, 6 or 8 hours/shift. It’s your call!
Job stability is not just about your ability to hold a job for a long period of time. It’s also about
enjoying steady pay and benefits, managing stress on the job, and knowing you are in an
industry that is expected to last long into the future.
In Europe, our company has been growing by 30% - 50% per year since its inception. And our
industry in Bulgaria is among the top growth areas, with an annual growth rate of 15% - 20%
over the past 5 years.
Are you ready to join us for the long-term?
Enjoy a stable job in a flourishing industry5
11. Our offices have become known for their innovative, fun and pleasant design. They have a
positive impact on team members’ satisfaction and happiness at work.
Simply put, we aim to make our offices the place that our team members want to be! Convenience
is also something very important to us. Our offices are located right next to the biggest malls in
Sofia, so you can easily access fast food, cinemas, shops and more. Also, our offices are easily
accessible by public transportation so you won’t spend your precious time stuck in traffic!
Enjoy an inspiring workplace7
14. At TELUS International, our team members have a sense of belonging because they feel like
they really “fit” and are accepted. This sense of connectedness and belonging drives our
company and team forward because we all have something in common - we are part of the
At TELUS, you will be working with some of the brightest minds in the BPO industry. But that’s
not all. Fellow team members will make you feel comfortable at work and add to the friendly
atmosphere. You will find smart, cool, friendly, open-minded and supportive people that are
passionate about our company.
Our team members are our most valuable asset – they are our heroes! That is why we give
recognition to our team members on a regular basis.
So, are you ready to join our family?
We know you live and breathe social media. So do we! In fact, we have our
own internal social network at TELUS International where you can do almost
90% of what you can do in Facebook, but just with your colleagues.
How cool is that?
Join a friendly team
15. TELUS is committed to creating a culture that supports professional and personal values.
Our values were crafted by our team members for our team members.
At TELUS, our values are not just for marketing. On the contrary, we live our values every
single day because they are who we are:
Sound like your own values?
Work for a company guided by values9
Courage to innovate. We embrace change
and initiate opportunity.
Spirited teamwork. Passion for growth.
16. Help leave the world better than you found it
Want to join an organization that has strong Corporate Social Responsibility programs?
At TELUS International, we understand the relationship between the success of our company
and the wellbeing of our community. “We give where we live” - these five simple words embody
our approach to Corporate Social Responsibility.
We are passionate about doing ‘good’ in our local communities and coming together to make a
difference. That’s why every year we lend a hand and volunteer during our TELUS Days of Giving.
This is where team members volunteer an entire day to bettering the communities in which they live,
work and serve. Thousands of our team members spend the day building homes, refurbishing day
cares, or constructing entire schools from the ground up.
In 2014, more than 23,000 TELUS team members, friends and families participated in our
Days of Giving around the world. Along with our parent company, we have donated over $396
million to charities and contributed over 6 million service hours through our Community Boards
and volunteering programs around the world.
At TELUS, caring about others and having others care about you creates a higher sense of purpose
beyond business growth. Our team members have big hearts!
Let us inspire you. See us in action
at the TELUS Days of Giving
in Sofia and Plovdiv!
17. Kristina GEORGIEVA, Operations Manager
Started at TELUS International in 2007 as a Customer Support Agent.
Promoted 6 times (Agent – Assistant Supervisor – Supervisor – Team Leader
– Operations Specialist – Junior Operations Manager – Operations Manager).
The company management recognizes the team members as one of its main assets
and as the face of the business. The team members’ motivation and the improvement
of their skills through different training programs are the main priorities, because only
well trained and highly motivated team members can make the customers happy.
The company’s caring culture and the philosophy “We give where we live” makes
TELUS International really different from its competitors. The commitment to invest
in the team members and to work together as a team in order to help the community
in which we live fosters a sense of team spirit and makes for a great working
Don’t just take our word for it.
What do our team members have to say?
Krasimir KOLEV, Senior Transition and Transformation Manager
Started at TELUS International in 2005 as a Customer Support Agent.
Promoted 5 times (Agent – Assistant Supervisor - Account Manager
– Transition Manager - Senior Transition and Transformation Manager).
TELUS International was a great opportunity for me, not only because I was able
to work on a very interesting German project, but because I was also able to attend
classes during the day and then go to work in the evenings and on Saturdays.
I really like the fact that our job is extremely dynamic. It’s a great opportunity to work
with different companies which have individual business profiles and situations – you
could work with a Travel and Leisure company from Belgium, a Telecom firm from
Germany or a Payment Service Provider from the UK.
The CSR initiatives like TELUS Days of Giving make TELUS International a different
company. If you get to know the people and the company’s values, you will know
that this is the place for you!
Don’t just take our word for it.
What do our team members have to say?
19. Now YOU know why TELUS International is such a phenomenal
place to work. Still wondering which direction to take?
YOU know the right answer!