1. Islam Muhammad Faiz
Contact Information
United Arab Emirates
Cell #: 055-6168711
E-mail: islampk009@yahoo.com
E-mail: islam_pk009@hotmail.com
PERSONAL PROFILE
Nationality : Pakistan
Date of birth : 05/04/1983
Marital status : Married
Driving license : U.A.E (Ajman)
Visa status : Employment
Passport number : AV- 8918162
OBJECTIVES
Aim towards achieving targets of the institution by applying my skills to overcome at the given
challenges in Recruitment, Training & HR just to attain the highest growth and progress of the
institution and thus self by striking to the right balance between learning and doing leading and
working with commitment, zeal and motivation.
QUALIFICATION SUMMARY
Standard Year Institute
Bachelor of Commerce 2004 University of Peshawar (Pakistan)
Diploma in Commerce 2001
Board of technical education Peshawar
(Pakistan)
S.S.L.C 1999 Board of Peshawar (Pakistan)
Ms Office Professional 2001
Govt degree college of commerce Swabi
(Pakistan)
Safety & Customer Service 2013 Nadia training institute of Dubai (UAE)
Train the trainer certificate 2013 Nadia training institute of Dubai (UAE)

2. JOB EXPERIENCE
 I am working as Executive HR & Training with Arabia Taxi Dubai since 09
November 2009 till date.
 I have worked as Executive HR for two years with Akhtar Miraj contracting
company Dubai.
SKILLS
Job Skills:
 QHSE (ISO 9001,14001, 18001, 39001) induction training
 Road traffic safety (RTS) & general safety training
 Cutomer service training
 Dubai roads & locations training
 UAE (Dubai) traffic rules & regulations training
 Authority (RTA) KPI training
 Elaborate training via exclusive presentations
 Training materials by presentaiton
 Recruitment criteria and policy
 Recruitment of new drivers (local and overseas)
 Visa procurement, insurance, payroll & training plan
 Maintain up to date record of all type of emplyees by passport, visa, work
permit, emirates id, insurance, prayroll & trianing etc…
 RTA test & retest appointment via manual & online system
 RTA new work permits & renewal via manual & online system
 Link of new drivers with RTA official webside as commercial driver
 Attend RTA official meetings & seminars
 Superb knowledge of UAE labor & immigration laws
Technical Skills:
 RTA dispatch centre skill
 RTA call center skill
 Presentation skill
 Computer devices using skill
 Computer hardware & software (installation, networking & configuration)
 Windows 8 & Ms Office professional skill
 Orbit & focal both applications experience
 Reporting through orbit and focal applications
 Superb knowledge of electronic mail messages
 Excellent typing skill in english, arabic and urdu

3.  Superb knowledge of uploading, downloading, copying and printing of
incoming and outgoing documents
Communication Skills:
 Excellent correspondence skill in english, arabic, urdu & pashtu.
 Ability to listen and communicate ideas, information and opinions clearly by
written and spoken words in four languages
Teamwork skills:
 Excellent at teamwork & always willing to share my experience and knowledge
with others to enhance the current status of other employees & organization
 Ability to work with group as per the business requirement
Personal Skills:
 Flexible with regards to working hours required by business
 Reliable, dedicated, confident and professional team member in addition to
being self-motivated, creative & enjoy being with people
 Interested to gain more new experience, skills and techniques
 Good learner
LANGUAGES KNOWLEDGE
 English Better
 Arabic Good
 Urdu Best
 Pashto Mother Tongue
REFERENCES
 No reference, Available upon your call only
_________________________________________________________________________
Note: I hereby declare that above furnished information is true and correct to the best of my
knowledge and belief.

4. IMS Training Procedure
1) Country Orientation 1) Accidents 1) Accident history
2) Company Orientation 2) Customer complaints 2) New traffic rules
3) Quality Orientation 3) Low income 3) Major quality problems
4) Customer Orientation 4) Petrol consumption 4) New KPI (updated)
5) Taxi & Driver Orientation 5) QC fines 5) New routs & locations
6) Road safety Orientation 6) Road traffic violations
7) RTA (KPI) Orientation
8) General Troubleshooting