2. EXPRESS CLS
EXPRESS CLS is a Westchester County based
transportation services company. As a community based
organization, customers are the heart of our
organization. We provide transportation services
throughout the Tri-State area, but with a private
experience. Experience the difference, and let us go the
extra mile for you.
3. OUR MISSION
● Provide optimal customer service.
● Fast efficient service by utilizing technologies to
increase customer satisfaction.
● Establish and maintain long-term relationships with
customers, staff and partners.
4. OUR VALUES
● People-the public we serve.
● Partners-the people who help us fulfil our
customers wants and needs.
● Staff-the people who bring our vision to life
and help us accomplish our goals.
5. WHAT WE DELIVER
● Experienced Chauffeurs
● Late Model Vehicles
● Reliable, On-time Service
***24 Hour Service / 7 Days a Week
7. REWARDS PROGRAM
Use your Travel Agents referral and receive-
● $10 Off Any One-Way Booking
● $20 Off Any Round Trip Booking
***Travel Agent receive $10 credit for each
referral.
8. OPERATIONS
Reservations
1. Book
a. Online
b. Mobile
c. Phone
2. Email confirmation
Dispatch
1. Dispatch trips via
limoanywhere.
2. Clear instructions
3. Real-time flight
updates
Drive
1. Check vehicle
2. Check traffic &
plan route
3. Show up 15 mins
early
4. Drive safely
Billing
1. Confirm services
2. Same day billing
3. Email invoices
9. WEBSITE
WWW.EXPRESSCLS.COM
a. Book Online- Reservations & email confirmations.
b. Customer Portal- view trip history & print invoices.
c. Real-time updates- Port Authority flight tracker &
driver alerts.
10. FLEET
❖ We offer all kinds of late-model sedans from Toyota Avalons to
Lincoln Town Cars perfect for executive travel or evening outings.
Providing comfortable seating for up to 4 passengers and can
accommodate three standard size pieces of luggage.
Luxury Sedan: 3 Passengers
❖ Our Mid-Size SUVS late-model Toyota Highlanders, ideal for small
parties that require additional seating. You'll enjoy roomy and relaxed
seating for up to five passengers with adequate room for up to five
pieces of luggage.
❖ Our SUVs are black 2008 model or later Chevrolet Suburbans.
Providing comfortable seating for up to 6-7 passengers and ample
room for 7 pieces of luggage.
Mid-Size SUV: 5 Passengers
SUV: 6-7 Passengers