Liam Hennessy , Head of Service User, Family Member and Carer Engagement in the Mental Health Division
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Liam Hennessy , Head of Service User, Family Member and Carer Engagement in the Mental Health Division
- 1. Liam Hennessy, Head of Service User, Family Member and Carer Engagement, HSE
- 2. 11 Service User and Supporter Engagement Dialogue Dialogue
- 3. 11
- 4. 11 Purpose of presentation • The background to the creation of OSUFMC • Who are we? • What we are? • What we are not • How we will do it? • What we hope to achieve
- 5. 1 Background • Human rights principles • Recovery and wellbeing focus • Importance and value of involvement • A Vision for Change • Report of Reference Group
- 6. 11 Who are we? • Reference Group Report ‒ National Office ‒ Area Leads ‒ Local Forums ‒ Area Forums • Integral part of the National Mental Health Division of HSE
- 7. 11 What are we? • Experiences and views of service users and supporters on the Mental Health Services • Reflect and act upon those views nationally and locally • Pathfinders
- 8. 11 What we are not 1. A parallel complaints service 2. An Ombudsman Commission 3. Group therapy
- 9. 1 How will we do it? • Reference group recommendations ‒ Template ‒ Not cast in stone ‒ Local arrangements • Critical role of Area Leads • Liaison with national NGOs • Represented at Senior Management Level
- 10. 1 What we hope to achieve • Better recovery and wellbeing focussed mental health services to the benefit of all stakeholders • Empowerment of service users, their families and carers • Partnership
- 11. 1 Our Goal Improve service user outcomes through harnessing the views and stories of people with experience of mental health challenges, their families and other supporters to make delivery of recovery focussed mental health services better in the interest of all stakeholders
- 12. 1 How will we know if we have succeeded? • Measuring Outcomes ‒ Quantitative ‒ Qualitative • Influencing policy nationally • Influencing the delivery and quality of services locally
- 13. 1 Our work so far • Convening and work of Reference Group • Head of Service User, Family Member and Carer Engagement appointed • Initial round of meetings with national NGOs • Letter of introduction • Recruitment process for Area Leads in train • Implementation steering committee meets monthly • Publication of Listening Exercise • Presentations at various public fora • Launch of Report of Reference Group
- 14. 1 Report on the Listening Meetings
- 15. 11 Our work so far
- 16. 1 It is all about worthwhile change • Change is challenging • Change takes time • Evolution not revolution • ‘The proof of the pudding is in the eating’
- 17. 1 ‘Change is not made without difficulty even from worse to better.’ Samuel Johnson (1709-84)
- 18. 1 Some principles • Respect always for each other’s views and positions • Courteous dealing • Incrementalism is not ignoble • Compromise and consensus • Partnership • Care for each other’s wellbeing
- 19. 1 The Vision Thing in Pictures
- 20. 1 The Vision Thing in Words ‘Is ar scath a cheile a mhaireas na daoine’
- 21. 1
- 22. 1 What’s in a name? • OSUFMCE does not trip off the tongue • Need for a new name for the Office • Ask all stakeholders to make their suggestions
- 25. Mile buiochas Email: Liam.hennessy1@hse.ie Office email: mhengage@hse.ie Tel: 045-882507 Url: hse.ie/mentalhealthengagement
Editor's Notes
- Slide 1: Slide title and general comments on font/size/colour– I recommend that you consistently use Arial font throughout presentations. Font colour should be black on white because some people cannot read coloured text therefore font colour can exclude people. The background, if possible, should remain white throughout a presentation. It is boring but simple and effective. Avoid distractions in PowerPoint. Engage the room with information and a good narrative. Image change: Clouds are silent thoughts so these are changed to speech callouts. I presume ‘dialogue’ is spoken not silent, hence the variation in image type. Name: Include your title underneath your name on the first slide. It is standard practice to introduce yourself to the audience on a slide. General comments on the use of logos in presentations: They are important and necessary but should never detract from your message or visual engagement with the audience. Therefore, keep them small, at the bottom centre or bottom left/right.
- Slide 2: I recommend that you use this slide to settle your nerves in the first few moments of the presentation and give the audience a chance to relax (drop their shoulders). This also frees up the next slide for clear and concise answers to help the audience relax even more in your company.
- Slide 3: Font is changed to Arial for bullet points and Ariel bold for title. I suggest that you give the full title for OSUFMC to avoid confusion. Again help every member of the audience understand and remember the message. NOTICE SLIDE CHANGES ACCORDING TO ORDER CHANGE IN THIS SLIDE. Who we are? Then - What we are? Then - What we are not? (Logical progression of information)
- Slide 5: Font changed, colour changed and centred on slide Note: Avoid justifying bullet points, keep left margin within box or it throws space off between words. Logos made much smaller and placed in corners. Still visible and present but not taking away from your message.
- Slide 6: Who are we? not Who we are I recommend changing to Who are we? as it is the question you are about to answer for everyone. Changed the secondary empty bullets to a single dash. This is a customized style so you can select the dash in the bullets window. A dash after a main bullet point is neater and less visually cluttered.
- Slide 7: If you can get a better quality of this image then please do. It will look terrible on a big screen because of the low resolution. Note: In PowerPoint always try to imagine a small margin around the inside of the slide and keep within that margin. Try not to extend writing or images the entire width or length of the slide because when it is projected it will overwhelm the audience. Also, here is a good technical tip: projectors with depleting lamp power can actually lose light intensity on the outside rim of screen/slide so that is another reason to keep an imaginary boarder in your mind when creating slides.
- Slide 7: Avoid exclamation marks in presentations. They are unprofessional and unnecessary. If you want to indicate emphasis either underline the most appropriate word or italicise it. Either will suffice.
- Slide 9: Reorganised
- Slide 10: Reorganised Colours in image strengthened
- Slide 11: Reorganised
- Slide 12: Reorganised One slide deleted (deemed unnecessary – focus on the slide that might give the audience a laugh to get the appeal factor)
- Slide 13: Reorganised The story so far changed to Our work so far
- Slide 14: Reorganised Image and quote moved to a new slide (Slide 15 for emphasis)
- Slide 15: New slide to set the tone of change. Dates for Johnson added, which is customary.
- Slide 16: Reorganised Colours in image strengthened
- Slide 18: Reorganised Image colour strengthened Logo placement indicated
- Slide 19: Unsure if you are asking a question or a rhetorical question in the title Liam It seems to be an actual question because you are asking for suggestions so then it should be followed by a ?
- Slide 20: Nice
- Slide 21: Love Dr Suess so no change on my part