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Activation Guide: Intel vPro Technology

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SMB Intel® vProTM Technology Activation Guide for the Self-Administered SMB Intel vPro Technology Activation Program.

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Activation Guide: Intel vPro Technology

  1. 1. Activation GuideIntel® vPro™ TechnologySMB Intel® vPro™ Technology Activation Guidefor the Self-Administered SMB Intel vPro Technology Activation ProgramPurpose of this GuideDesktop and notebook PCs based on Intel® vPro™ technology The purpose of this Activation Guide is tohave become the business standard for small- and medium- walk you through a full activation of Intelsize businesses. Their industry-leading performance1 and built- vPro technology at an actual customer.in, hardware-based manageability and security features2 make “Activation” is defined as:them the natural choice for your customers, whether you areproviding managed services or PC deployment services. • Setting up Intel vPro technology-based PCs (desktops or notebooks) and configuring the necessary settingsBut to get the full benefit of deploying PCs based on Intel vPro • Integrating the Intel vPro technology-based PCstechnology – in terms of service revenue and customer satis- with your existing management console softwarefaction – you need to take advantage of Intel vPro technology’s (e.g., Level Platforms, N-able, etc.)advanced capabilities. Intel vPro technology’s unprecedentedfunctionality for improved asset discovery, optimized mainte- • Utilizing at least one Intel vPro technology Use Casenance and management, and remote diagnosis and repair give to remotely manage the PCsyou the power to increase the efficiency and effectivenessof your service delivery. You can service more customers withyour existing resources, deliver advanced PC management, andbetter protect your customer’s business processes and data. Target Audience of this Guide This guide and the Self-Administered SMB Intel vProThe key to these powerful functions is to utilize specific Technology Activation Program are intended for:“Use Cases” – PC management and maintenance scenariosthat leverage Intel vPro technology functions to deliver • Managed Service Providers who already hold a license for aimproved PC management and operations. Understanding management console software applicationand using these Use Cases allow you to reduce cost, maxi- • PC Deployment Services Providers that integrate PCs intomize value delivered, and build customer satisfaction. The their customers’ PC management applicationsUse Cases are summarized in the adjacent table.Not taking advantage of these Use Cases canmean foregoing margin, revenue, and accountinfluence that could be yours.
  2. 2. Table 1. Use Case Table†. Getting the Most Revenue, Margin, and Customer Satisfactionfrom Intel® vPro™ technology-based Management Category Use Case Business Value Details2 Discover and Secure Access • Increased speed of service • Simplifies configuration and reconfiguration of Intel® AMT Monitor • Increased efficiency settings and makes the process remote while maintaining Configure/reconfigure process security settings • Lower cost for you • Higher security for your customer Remote monitoring • Increased speed of service • Simplifies system monitoring by making the process • Increased efficiency remote • Fewer problems to fix • Increases visibility into the infrastructure through intelligent presentation of systems status • Higher customer productivity Alerts (Intel® vPro™ • Fewer problems to fix • Helps you remediate issues before they become technology and Windows*) • Higher customer productivity problems – issues such as hard drive health, failed fans, and memory problems Manage and Asset management • Lower cost for you • Automates hardware and software inventories Maintain (inventory) • Lower cost for your customer • Executes hardware and software inventory up to 94% faster than manually3 • Increases inventory accuracy • Allows inventory of PCs whether they are powered on or off Software distribution and • Increased speed of service • Speeds and simplifies software patches to improve updates (includes patch and • Increased efficiency the customer’s business processes software license monitoring) • Reduces unused licenses • Lower cost for you • Higher customer satisfaction • Updates PCs whether they are powered on or off Power state management • Lower cost for your customer • Potentially significant power savings by turning PCs off (Green PC) after hours and returning them to their original state prior to start of business the next day2 Heal Help desk – hardware failures • Less customer downtime • Reduces the need for deskside visits by 50% or more3 (remote diagnosis, local repair, • Higher customer satisfaction • Increases utilization of your technicians and engineers disaster recovery) and productivity through faster processes and increased multitasking Help desk – software failures • Increased efficiency (remote diagnosis, remote • Lower cost for you repair) Help desk – POST and BIOS • Less customer downtime • Remote access to BIOS screens facilitate enhanced editing • Higher customer satisfaction remote system debug and productivity • Increases utilization of your techniques and engineers • Increased efficiency through faster processes and increased multitasking • Lower cost for you Secure and Security software updates • Increased speed of service • Automates security patches for up to 56% faster time to Protect • Increased efficiency patch saturation3 • Less customer downtime • Improves security compliance • Reduced business risk for • Updates PCs whether they are powered on or off your customer • Higher customer satisfaction Data backup • Less customer downtime • Allows automatic updates regardless of PC power state PC security – virus/worm • Higher customer productivity • Addresses a need that is top-of-mind for many customers attacks • Lower cost for you • Reduced business risk for your customer System defense • Less customer downtime • Automated security agent presence checking reduces or PC security – virus/worm • Higher customer productivity eliminates unprotected PCs attacks • Lower cost for you • Automatically replaces security agents that are missing, tampered with, or outdated • Reduced business risk for your customer† Note that support for Intel vPro technology functionality differs by software vendor.
  3. 3. Step 1: Getting Started Step 5: Source or Build Intel vProTo get started with your pilot, do the following: Technology-based PCs Only PCs that contain Intel vPro technology can fully leverage1. Understand and sign up for the Self-Administered SMB the leading management console software applications and Intel vPro Technology Activation Program. If you haven’t deliver values like those shown in the Use Case Table. Look for already, visit msp.intel.com/activation to review the parameters and requirements of the program and to sign up your company. the Intel vPro technology brand to ensure that all of the necessary You must sign up for the program and meet program require- elements of Intel vPro technology – including the Intel® Core™2 ments in order to be eligible for the promotional incentives. Duo Processor, Intel® Network Connection, Intel® Chipset, and Intel® firmware – are present.2. Complete the online Intel Platform Training Levels 1 and 2. This online training will familiarize you with the basic function- An up-to-date list of desktop PCs, notebook PCs, and desktop ality and value proposition of Intel vPro technology. motherboards that contain Intel vPro technology is available at www.intel.com/buy/vPro.htm.The training is available at www.intelplatformtraining.com/home.php.Step 2: Become Familiar with the Step 6: Configure the Intel vProUse Cases in Table 1 Technology-based PCs The documents linked below will guide you in properly configur-Understanding the possibilities presented by Intel vPro technology ing Intel vPro technology-based PCs to fully utilize the Use Casesis key to planning your pilot. Determine which Use Cases represent supported by your management console software application.the greatest opportunity given your services capabilities, your You can also link to these tools from the Self-Administered SMBteam’s expertise, your management console, and your Intel vPro Technology Activation Program Web site: here.customer set. 1. Notebook and Desktop PCs with Intel® vPro™ Technology inStep 3: Select a Pilot Customer Small- and Medium-Size Business Environments — Solution Configuration Guide. This guide provides hardware and soft-By carefully selecting the customer with which you deploy ware deployment requirements, configuration requirements,the pilot, you can maximize the value that you deliver – both configuration validation, administration best practices, andnow for the pilot customer and later to your sales prospects. system reconfiguration guidelines.• Look for a situation where implementing one or more of the Use Cases in the Use Case Table will yield benefits that can 2. OEM-specific PC configuration guides. These model-specific be made visible to the customer, thus maximizing the increase guides give you step-by-step instructions for BIOS settings in customer satisfaction. (along with extensive screenshots) to properly configure the• Consider the promotional potential of each possible pilot PC to take full advantage of the management and security situation. When executed correctly, this pilot will yield hard functionality of Intel vPro technology. data that you can use to sell your services to more prospects. Dell OptiPlex* 755 Desktop Configuration Guide This hard data can include customer time saved on existing processes, lower time-to-resolution for hardware and software Dell Latitude* D630c Notebook Configuration Guide problems, customer dollars saved on maintenance, customer Dell Laptops E6400 Notebook Configuration Guide dollars saved on energy costs, increased customer uptime, reduced customer exposure to security threats, and greater HP dc7800p* Desktop Configuration Guide visibility into network performance. Carefully selecting your HP-Compaq* 6910p Notebook Configuration Guide pilot customer can maximize the amount of sales and promo- tional mileage you get from the pilot. HP Laptops 6930p Configuration Guide• Select a customer whose operational environment will maximize Intel® Desktop Board DQ35JOE Configuration Guide your learning, both in terms of what you can learn and in terms Intel® Desktop Board DQ45Ek/DQ45CB Configuration Guide of how well the key people in your organization will be exposed to it. Lenovo M57p* Desktop Configuration Guide Lenovo T61* Notebook Configuration GuideStep 4: Gather and Submit Customer Data Lenovo T400 Notebook Configuration GuideUse the ROI Table in the Reporting Form located here to recordand submit required and optional data about your customer. The Toshiba Tecra* A9 Configuration Guidemore pre-pilot data recorded, the more powerful the post-pilotmeasurement will be, leading to stronger ROI presentations toyour sales prospects.
  4. 4. Getting Support Support from Intel for your pilot is available in a number of forms:Step 7: Utilize the Intel vPro TechnologyUse Cases with Your Management Console • Level 1: Check the FAQ and key Learnings document here.Software Application – When To Use: Start here for answers to program questionsThese software vendor-specific documents explain in and key learnings from previous Intel vPro technology pilots.detail how to utilize various Use Cases within each man- • Level 2: If the FAQ does not resolve the issue, see the Intelagement console software application. You can also link vPro Expert Center at http://communities.intel.com/community/to these tools from the Self-Administered SMB Intel vproexpert. There, you can search previous questions or post avPro Technology Activation Program Web site here. new one. – When To Use: For issues regarding how to get yourIntel vPro Use Case/Test Case Guide For N-able management console to talk with your Intel vPro technology-Intel vPro Use Case/Test Case Guide For Level Platforms based PCs, this is the place to get detailed information.Intel vPro Use Case/Test Case Guide For SyAM • Level 3: If you can’t get an answer from the Forum, send anIntel vPro Use Case/Test Case Guide For kaSeya e-mail to Program Support at activationsupport@intel.com – When To Use: If you are at a customer site implementing your Intel vPro technology-based systems and you have an urgentStep 8: Reporting Results question, this is the place. NOTE: There is a 24-hour turn- around for all questions submitted via e-mail.After deploying your pilot and fully utilizing the target UseCases, report your results using the Reporting Form locatedhere. This step is crucial: it is the basis of the ROI story thatyou will tell your sales prospects as well as central to deter-mining whether promotional activity by Intel regarding yourpilot experience is warranted.Reporting results is crucial: they’re thebasis of the ROI story that you will tellyour sales prospects.The Reporting Form covers both statistical data (such as timesaved, dollars saved, etc.) as well business value assessmentsby you and your customer. System performance, battery life, power savings, high-definition quality, video playback and functionality, and wireless performance and functionality will vary depending on your specific operating system, hardware, chipset, 1 connection rate, site conditions, and software configurations. References to enhanced performance refer to comparisons with previous generation Intel technologies. See http://www.intel.com/products/centrino/index.htm and http://www.intel.com/performance/mobile/benchmarks.htm for more information on performance, power savings and energy efficiency. Intel® Active Management Technology requires the computer system to have an Intel® AMT-enabled chipset, network hardware and software, as well as connection with a power source and a corporate network connection. 2 Setup requires configuration by the purchaser and may require scripting with the management console or further integration into existing security frameworks to enable certain functionality. It may also require modifications of implementation of new business processes. With regard to notebooks, Intel AMT may not be available or certain capabilities may be limited over a host OS-based VPN or when connecting wirelessly, on battery power, sleeping, hibernating or powered off. For more information, www.intel.com/technology/platform-technology/intel-amt. Results shown are from the 2007 EDS Case Studies with Intel® Centrino® Pro and the 2007 EDS case studies with Intel® vPro™ processor technology, by LeGrand and Salamasick., 3rd party audit commissioned by Intel, of 3 various enterprise IT environments and the 2007 Benefits of Intel® Centrino® Pro Processor Technology in the Enterprise, Wipro Technologies study commissioned by Intel and may not be representative of the results that can be expected for smaller businesses. The EDS studies compare test environments of Intel® Centrino® Pro and Intel® vPro™ processor technology equipped PCs vs. non- Intel® vPro™ processor technology environments. The Wipro study models projected ROI of deploying Intel® Centrino® Pro processor technology. Actual results may vary. The studies are available at www.intel.com/vpro, www.wipro.com, and www.eds.com. INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL® PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS DOCUMENT. EXCEPT AS PROVIDED IN INTEL’S TERMS AND CONDITIONS OF SALE FOR SUCH PRODUCTS, INTEL ASSUMES NO LIABILITY WHATSOEVER, AND INTEL DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO SALE AND/OR USE OF INTEL PRODUCTS INCLUDING LIABILITY OR WARRANTIES RELATING TO FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR INFRINGEMENT OF ANY PATENT, COPYRIGHT OR OTHER INTELLECTUAL PROPERTY RIGHT. UNLESS OTHERWISE AGREED IN WRITING BY INTEL, THE INTEL PRODUCTS ARE NOT DESIGNED NOR INTENDED FOR ANY APPLICATION IN WHICH THE FAILURE OF THE INTEL PRODUCT COULD CREATE A SITUATION WHERE PERSONAL INJURY OR DEATH MAY OCCUR. Intel may make changes to specifications and product descriptions at any time, without notice. Designers must not rely on the absence or characteristics of any features or instructions marked “reserved” or “undefined.” Intel reserves these for future definition and shall have no responsibility whatsoever for conflicts or incompatibilities arising from future changes to them. The information here is subject to change without notice. Do not finalize a design with this information. The products described in this document may contain design defects or errors known as errata which may cause the product to deviate from published specifications. Current characterized errata are available on request. Contact your local Intel sales office or your distributor to obtain the latest specifications and before placing your product order. Copies of documents which have an order number and are referenced in this document, or other Intel literature, may be obtained by calling 1-800-548-4725, or by visiting www.intel.com. Copyright © 2009 Intel Corporation. All rights reserved. Intel, the Intel logo, vPro, Core, and Centrino are trademarks of Intel Corporation in the U.S. and other countries. *Other names and brands may be claimed as the property of others. Printed in USA 1109/ET/OCG/XX/PDF Please Recycle 320406-001US