Consumer Court is a judicial body set up by the government of India to protect the rights of the consumers. It is a special purpose court which deals with disputes and grievances regarding consumers and sellers. If a consumer is exploited by any seller, he can file a case against the seller on his own and does not require a lawyer to fight his case for him. The consumer is also not required to pay any court fee apart from a nominal fee depending on the type of court and the claim amount. Follow us on: Facebook: https://www.facebook.com/InstaRemedy/ Twitter: https://twitter.com/InstaRemedy Linkedin: https://www.linkedin.com/company-beta/10130024/ If you have any Complaints against any brand then you can contact us through • Website : www.instaremedy.com • Call : 022-39966111 • Email : info@instaremedy.com Zindagi Banaaye Aasaan! InstaRemedy –At your Service Always

1. Consumer Courts in India

2. Consumer Courts in India
• Consumer Court is a judicial body set up by the government
of India to protect the rights of the consumers. It is a special
purpose court which deals with disputes and grievances
regarding consumers and sellers.
• If a consumer is exploited by any seller, he can file a case
against the seller on his own and does not require a lawyer to
fight his case for him. The consumer is also not required to
pay any court fee apart from a nominal fee depending on the
type of court and the claim amount.

3. Rights of Consumers in India
• Right to safety
• The right to be protected from all
types of hazardous goods and
services
• Right to Information
• The right to be fully informed
about the performance and
quality of all goods and services
• Right to Choose
• The right to free choice of goods
and services
• Right to be Heard
• The right to be heard in all
decision-making processes
related to consumer interest
• Right to Redressal
• The right to seek redressal,
whenever consumer rights have
been infringed
• Right to Consumer Education
• The right to complete consumer
education

4. List of Consumer Courts in India
There are three types of Consumer Courts:
• District Consumer Disputes Redressal Forum (DCDRF) is a district-level
court. It deals with cases valuing up to INR 20 lakh.
• State Consumer Disputes Redressal Commission (SCDRC) is a state-level
court. It takes up cases valuing less than INR 1 Crore.
• National Consumer Disputes Redressal Commission in India (NCDRC) is a
national level court. It deals with amount more than INR 1 Crore. It is the
highest court of appeal in matters related to consumer disputes in India.
The presiding Judges in NCDRC are retired judges of the Supreme Court.

5. Process to file complaint with Consumer
Courts in India
To file a complaint, first you will need to buy a copy of the Consumer Protection
Act. The format for filing a complaint is simple with the guidelines being
provided as well. It is advisable to draft your complaint in a clear and concise
manner testifying the facts and support it with the mandatory documentation.
• Along with your complaint and the affidavit, you must attach a list of
documents that you are submitting as part of evidence and references in
the complaint file. Make sure that you attach only photocopies of the
evidence documents.
• Sign and attach a Vakalatnama long with your documents. This will give your
lawyer the authorization to represent your case in the court.
For complete procedure, visit : https://www.instaremedy.com/consumer-court-
in-india

6. InstaResolution – An alternative to resolve
your Consumer Complaint
• A step-wise guidance document to help you deal
with the issue
• Customized draft letters/ forms for you to send to
the Insurance Company
• Assisting you with the list of documents required
to file your complaint.

7. InstaRemedy –At your Service Always
Zindagi Banaaye Aasaan!
To help troubled consumer at their time of
need is InstaRemedy – “An e-Commerce
platform facilitating consumer grievance
resolutions”.
InstaRemedy aims to facilitate resolution of
consumer grievances that remain
unanswered, unattended thereby building
up a better bond between customers and
brands.

8. If you have any Complaints against any Insurance
Company, then you can contact us through
• Website : www.instaremedy.com
• Call : 022-39966111
• Email : info@instaremedy.com
Zindagi Banaaye Aasaan!
InstaRemedy –At your Service Always