To honor and acknowledge the contributions of the IT leaders, we bring you have this special edition - “The 10 Best Performing IT Leaders to Watch in 2019”. In this publication, we have encompassed a few of the exceptional players who have mastered the leadership skills and are the torchbearers in expanding IT-enabled solutions in India.

1. VOL 03
MARCH 2019
ISSUE 07
John OwenDriving Transformations to Deliver Results
The 10
BestPerforming
IT
Leaders
2019
to Watch in
John Owen
CEO, Mastek

4. SME-SMO Executives Swati, Manoj
Circulation Manager Tanaji
Digital Marketing Manager Prashant Chevale
Technical Specialist Amar, Pratiksha
Co-designer Mayur Koli
Art & Picture Editor Rahul Kavnekar
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Associate Designer Poonam, Shweta
Copyright © 2019 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or
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5. From the Editor
Enabling the
Change: IT Leaders
at their Best
he Information Technology sector has truly revamped the Indian economy
Tand with a plethora of diverse platforms along with countless
tech-enabled startups joining the foray, IT continues to a dominant
element of the Indian GDP.
With new avenues and opportunities, evenly backed up by the infrastructural
advancements, the IT segment in India also showcases the acumen of the IT
leaders who have played a significant role. Along with the patriarchs who have
laid a solid foundation, the young and dynamic leaders have taken the
responsibility to be the torch bearers of the next generation. Embracing
innovative technologies, exploring infinite possibilities and the zeal to create
niche services, these IT leaders are disrupting the standard approaches and
building new pathways. Successful IT leaders have come forward in changing the
business environments by grabbing every opportunity. Be it a basic fundamental
task or exploring the most complex strategies – they are changing it all!
This issue gives an interesting insight into today’s IT leaders who have embarked
the journey that promises an even mix of innovation, teamwork, and success. It’s
exciting to witness how these leaders are redefining the paradigm of leadership
bettering their performance. Another major shift is the change of the outlook from
the management that nurtures these budding leaders and offers the required
platform.
As Indian IT companies have understood the relevance of new-age leaders and
are offering ample fertile ground for grooming the leaders, this substantial
change would surely unlock new potentials for tomorrow.
Devasish Kanojiya
K. Devasish

6. ARTICLES
Trendsetter
Unveiling the 5
Business Trends
of 2019
John Owen
Driving Transformations
to Deliver Results
COVERSTORY
INTERVIEW WITH
INSIGHTS SUCCESS
ComUnus
Technologies
Expanding the
World of Network
through Innovative
Practices
In an exclusive interview
with Insights Success,
Lokesh Agrawal
Founder of Ace Consultancy
speaks about his journey and
key learnings of life.
24
16
40
CXO
Expert’s Opinion
B2B Mobile eCommerce:
Future is here
32
08

8. e have countless tech giants who have been at the forefront in leading the tech
Wrevolution in India. Now as the torch passes to the new generation of IT leaders, we
expect a lot more than what has been achieved so far!
To honor and acknowledge the contributions of the IT leaders, we bring you have this special
edition - “The 10 Best Performing IT Leaders to Watch in 2019”. In this publication, we have
encompassed a few of the exceptional players who have mastered the leadership skills and are the
torchbearers in expanding IT-enabled solutions in India.
On the cover story, we have John Owen – CEO, Mastek. As a customer-centric, results-orientated
executive with strong leadership, commercial and communication skills, John has held various
leadership roles with noted companies.
Continuing this exciting journey, we have included various leaders who have performed
exceptionally well and have excelled in the market. Amit Singla – CEO, Next Generation
Computers is an IIM-AAlumni and his professional journey is one of the most motivating
examples for the budding entrepreneurs. As the Co-founder of Cyber Info Services, Sudhir
Srivastava has always remained true to himself and is committed to serving his customers and
vendors with genuine services and products of superior quality. Moving ahead we have Azad S
Chauhan, Director of TC Infotech. With twenty-eight years of expertize, he is a tech-enthusiast
and was into technology and cars from a very young age. Hasan Ali Kanba, CMO – PAZO brings
over eight years of acumen in business strategy, planning and execution across various sales and
marketing roles. The Director of Konverge Technologies Pvt. Ltd - Kunal Mittal is a proven
technology leader with a history of success in aligning Information Technology with business
goals and objectives. Sanjeev Verma, Director of AGC Networks Ltd is a veteran in the field of
technology having extensive global experience in the ICT domain. Satnam Singh, the Founder of
S G Informatics has always believed in striving to simplify the technology for the clients and align
it with the business goals.
Also, we have some captivating pieces of articles provided by industry connoisseurs along with
our in-house editor who has penned his thoughts on the latest business trends and an exclusive
interview that concludes this edition.
Redening the
Path of Innovation
T
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TO WATCH IN 2019
BEST

11. Driving Transformations to Deliver Results
John OwenCEO, Mastek
COVER STORY

12. The world right now is caught in the midst of a
digital transformation. Business, Governments,
citizens everyone is racing ahead and embarking
the journey of digital transformation to keep themselves
abreast with the technological world. So When John Owen
joined Mastek as its CEO in 2016, the first task at his hand
was to reposition Mastek from a traditional IT services
company into a global leader in enterprise digital
transformation. With John at the charge, the strategy
involved him succeeding the promotor and then CEO,
Sudhakar Ram. It also included moving the global HQ from
Mumbai to London to better reflect where it secured the
majority of its revenues.
The Big Leap
For an Indian listed company, this was a bold move to
enable Mastek to respond faster to the dynamic and fluid
business requirements that drive the digital agenda. Mastek
had historically done a fantastic job engineering enterprise
level, mission-critical software but hadn’t grown in the way
one would have expected. John saw an organization with
everything it needed to grow and ride the digital wave by
differentiating itself from the larger legacy IT service
providers. His job was to simply put in place the vision and
strategy to enable Mastek to fulfill its potential. He recalls,
“Mastek started from a fantastic position and having built
start-ups previously, it had all the fundamentals in place:
cash, capability, people, customers, and an under-served
growth market…it just needed to build a flawless execution
culture and that was within its control.”
Since John’s appointment, Mastek has enjoyed strong
growth with revenues up to 28% over the past 12 months
and employee numbers increased by over 30% over the
same time period taking the total number of ‘Mastekeers’ to
over 2,000 and counting.
The Strategic Leader
John has earned himself the badge of a transformational
international business leader who injects energy, and
passion. He is viewed as a customer-centric,
results-orientated executive with strong leadership,
commercial and communication skills. He leads the growth
strategy at Mastek and has over two decades of sales and
marketing experience. Prior to joining Mastek, John held
senior leadership roles in global blue-chips such as HP,
Nortel, and Serco, as well as successful start-ups such as
Sycamore Networks. He also owned Owen Partnership Ltd,
an independent consultancy helping companies in the B2B
and B2G sectors execute growth strategies, protect and
expand their major account relationships. He is credited
with inspiring a culture of excellence in customer focus,
business performance, and continual improvement by
building professional teams and client relationships.
Transforming Business One Step at a Time
With John at the helm, Mastek has been delivering
solutions that help organizations to adapt to the new
methodologies and technology. Based on the requirement of
the organization, they help organizations in one of three
ways;
• Recovering troubled or stalled digital transformation
projects
John shares the example of how Mastek helped a major
UK retailer which had been working with a supplier to
roll out a large-scale Business Intelligence project to
enable its customers to price match at the shop tills
without success. He recalls, “We came in, got the
project back on track, ultimately delivered it ahead of
schedule and ended up delivering a ten minute time
saving across nearly 500 stores.”
• Modernizing legacy environments
Through legacy modernization team Mastek helped
Together, a 40-year-old UK specialist lender. Previous to
working with Mastek their brokers had to use obscure,
complex product interfaces. John says, “We replaced
that with a unified broker portal which has led to a 30%
cut in underwriting time and a 150% growth in their
loan book. Unsurprisingly, satisfaction with the new
portal is running close to 100%.”
• Creating new digital interfaces.
For a prestigious client, Mastek created new digsital
interfaces. John shares, “The work we’ve done there
Mastek
operates
out of 11
locations
across the
UK, US,
and India

13. provides the client with extensive processing solutions for
ensuring quick decision-making through efficient and timely
data sharing.”
At the Helm of Changes
Working in the capacity of CEO at Mastek has been a fun
run for John. He says, “I’ve got a pretty straight forward
approach to business, primarily shaped by my Lancastrian
upbringing and work ethic. I strongly believe that winning
is a habit and winning teams require pride, passion and a
strong belief system.” John believes that he has managed to
instill some of that into the organization and it’s apparent
the company has a renewed confidence, direction, and
belief that it can successfully compete against any
world-class competitor in the enterprise digital
transformation market.
On every metric, John and Mastek have had an incredibly
successful year but he considers that one good year’s
performance doesn’t make a great company. He says, “Our
financial performance is now predictable and accretive;
we’ve delivered 8 consecutive quarters of revenue and profit
growth. Customer Satisfaction continues to remain high at
92% and employee engagement has increased too as has
headcount which has increased by 716 taking us to over
2,000 employees.”
While John is incredibly proud of everything the team has
achieved, he is an equally strong believer in the idea of
‘resetting to zero’ at the start of a New Year and new
quarter. He stresses on the need to look forward and strive
to once again earn the respect of loyal customers, and be
seen by Mastekeers as their employer of choice and by the
shareholders as providing the best returns.
A People’s Place
John considers that it is the people who make Mastek a
success. As a human capital business, Mastek’s success is
fundamentally driven by its ability to attract, develop and
retain the key engineering talent it needs to service the
increasing demand from its customers. John explains - “In
my experience, too many companies and executives spend
too much energy focusing on what they haven’t got versus
the market leader and not enough time building on the
assets the company actually has. In our case, we have a
fantastic track record in delivery and this is because we
respect, reward and nurture a culture of engineering
excellence.” Mastek has a unique philosophy known as
‘Mastek 4.0’ which truly empowers individuals and teams
enabling them to focus on delivering the customer’s
outcome, whatever it takes.
Mastek 4.0 aims at empowering human assets and creating
a self-managed environment rather than working in a
hierarchy. John explains, “It’s these assets that enable
Mastek teams to work agilely with rapidly changing
business requirements from the customer: these are the
traits that are the key to success in digital programmes and
allow Mastek to successfully compete against traditionally
larger players where economies of scale drive the value.”
Mastek now has absolute clarity and discipline in its
business model, operating model, where it invests, where it
sells and which markets are relevant and which segments it
should simply exit.”
Vision 2020
John has a bold, single-minded plan dubbed ‘Vision 2020’
which will see Mastek evolve as the most respected
company to serve the enterprise digital transformation
needs of its customers. The plan involves a sharp focus on
the time to business impact, which requires engineering
excellence whereas the traditional IT service market
continues to focus driving the cost out of the inputs by
using lower cost, less experienced engineers.
Taking care of its human resource will be another key
factor. John assures, “We select from the best Universities,
drive rigorous assessment processes, invest in developing
hard and soft skills, drive learning opportunities through
project redeployment from day one; all of which means our
Since coming
to the UK we've
delivered some
massive and
complex projects
including building
the largest
data warehouse
in Europe for the
UK National
Health Service
(NHS)
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TO WATCH IN 2019
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14. people stay longer, are more experienced
and ultimately deliver better business
outcomes for our customers.”
However tough the competition, Mastek will
not compromise on its business ethics and
will continue to work in a way that is
progressive, future-compliant and delivers
customer delight. John further adds, “I’m
clear that Mastek cannot and will not join a
cost-based ‘race to the bottom’. If I think
about some of our retail customers, they
don’t worry about the cost of an individual
software engineer; their focus is on ensuring
they have a robust web commerce platform
launched in time for Black Friday and Cyber
Monday when 65% of their annual revenue
is earned. Delivering two months late might
have been acceptable in the old world but in
the digital age it is business critical and
that’s where we have the edge.”
John is confident that at every level, Mastek
will continue to grow so by 2020 it will be
an organization in excess of 10,000
Mastekeers continuing to engineer great
digital solutions for its global customers!
People across
Mastek are
organized as
self-managed
teams, rather
than in a command
and control
based hierarchical
structure

16. Read it FirstRead it First
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18. ComUnus
Technologies:
He has hands-on experience running a
small to mid-size organization and has
worked closely with his management
team in planning, budgeting, product
development, execution, escalation of
entire business ecosystem and in
decision making activities in the
processes like sales & marketing,
business development, risk
management, & quality compliance for
any business to sustain and stand out in
the crowd.
Kindly talk about the Network
services you offer along with your
expertise and capabilities in this
domain.
We offer end-to-end network life-cycle
management services including
planning and design, deployment,
integration and testing, services
migration, and unified NOC services.
The service includes consulting,
network audits and network strategy;
engineering services for planning,
design, customizations, deployment,
integration and testing; service and
program management for service
fulfillment, service assurance,
enhanced customer experience and
unified NOC services. Clients that use
TNS benefits from the flexible pricing
models and the higher customer focus.
We have wide range of experience into
Network services, specialized in
CISCO platform. We have experience
Fintech and start-up Companies.
ComUnus undertakes custom
development projects for specific
requirements that cannot be met by
packaged software. We provide IT
Infrastructure services in underneath
platforms like Operating Systems,
Middleware, Database, Storage,
Network etc. We have wide range of
mobility solutions that can give
business the true Mobile advantage.
The Managed Services delivery model
for Information Technology services
has become more and more popular in
recent years.
Please tell us something about your
Founder/CEO and his/her
contribution towards the company
and the industry.
Vishal Sharma is the Managing
Director of ComUnus. He has
studied Bachelor in Engineering with
more than 16 years of experience.
His aim is to simplify day-to-day
operations and to save time in all
processes by designing tools and
platforms optimized for quality, time
and cost. His strong vision to achieve
the successful outcome for the
company has helped him to
implement various innovative
strategies. These unique capabilities of
Vishal are the major assets of the
company which assists it to increase
the turnover as well as customer
satisfaction.
mbracing the state-of-art
IT solutions and
best-in-class technologies
and adopting the best
business practices,
ComUnus Technologies
Pvt Ltd has set the right trajectory of
growth and advancement for the future.
In a conversation with the Managing
Director – Vishal Sharma, he talks
about the core strengths, partnership
with CISCO, along with explaining the
current trends, and challenges of the
healthcare startups in India
Kindly brief us about the
company – inception and the overall
journey to date.
Founded in 2016, the ComUnus
Technologies Pvt Ltd is a recognized
software solutions and services
Organization with more than 37 years
of cumulative professional experience
and practical engagement. It is formed
with a vision of providing state of art
IT solutions using best in class and
latest technologies and adoption of
business standard. ComUnus comes
with A Cumulative IT Consultancy
Experience of more than 35+ years.
ComUnus is specialized in providing
maximum business value for
enterprises around the globe.
Currently Serving a Leading NBFC,
Three Insurance company and also
Building Application’s for couple of
E
Expanding the World
of Network through
Innovative Practices
16 | | MARCH 2019

19. deploying advanced network infrastructure solutions. We
are specialized in designing and implementing core voice
and data networks utilizing traditional routing and
switching technologies as well as advanced security,
wireless/mobility, and optical networks:
- LAN/WAN - To effectively and securely connect networks
using integrated devices capable of delivering voice, video,
and data.
- WAN Optimization - To significantly reduce branch office
costs while increasing efficiency and productivity.
- Wireless - To give end-users complete freedom and
flexibility in the way they interact with your networks.
- Optical - For campus, metro, WAN and multi-service
networking as well as business continuity/disaster recovery
services and high-availability storage networks.
Having a deep domain knowledge and industry leading
expertise what is your viewpoint regarding the present
scenario of the Telecom services and solutions industry
in India?
Vishal Sharma
Managing Director
ComUnus Technologies
| 17MARCH 2019 |
Interview with Insights Success

20. competitors and actively focus your
energy on creating things that cater to
your ideal group of customers. When it
comes to developing a unique point of
difference for your business, it’s
impossible to give one-size-fits-all
advice.
That said, there are certainly some best
practices that work across
marketplaces and that any business
owner can apply to make their unique
selling proposition worthwhile.
Kindly share us with your Vision
and Mission of your organization.
To be a global leader in providing
value-driven solutions by leveraging
technology to enable our customers to
reach their focused business growth.
Empower our clients’ business by
being a seamless extension of their IT
and support organization.
Consistently achieving these goals by
crafting cost-effective, time-saving and
value-driven solutions through the
concerted convergence of People,
Process and Technology.
How do you portray the future of
telecom services industry and how
do you plan to embrace the change?
The telecom business is quick
advancing. Broadcast communications
are as of now following bleeding edge
improvements, which are making the
business more unique and fascinating.
With its extended skyline, there are
different opening for the forthcoming
applicants. All things considered, it is
amid such examples when telecom
head hunters scouts might want to
enable you to settle on the correct
decision, by choosing the best
possibility for your firm.
One of the greatest difficulties
confronting the telecommunications
industry these days is the rising need of
capital consumption. The telecom
business is as of now one of the main
development segments in the
worldwide economy.
help CISCO customers to use CISCO
products in a user-friendly way.
What kind of quality values do you
incorporate while offering your
services to your esteemed clients?
Our main focus is on Performance
Management. In terms of networking,
performance management is the
configuration and measurement of
network traffic for the purpose of
providing a consistent and predictable
level of service. Performance
management involves monitoring
network activity and analyzing and
adjusting network design and
configuration in order to improve
performance and traffic management.
Performance monitoring involves the
continuous collection of data
concerning the performance of network
elements. Performance monitoring is
designed to measure the overall quality
of performance, using monitored
parameters to detect degradation.
Is there any specific area which you
are trying to concentrate in the
industry? Or, have you identified
any gaps in the industry which you
intend to fill in with your services.
As mentioned in earlier point our focus
of area is performance. The collected
performance records may require
additional processing and analysis to
evaluate each entity’s performance
level. Performance analysis includes
the following functions:
• Creating recommendations for
performance improvement
• Evaluating threshold policy
• Forecasting network usage
• Capacity analysis of the network
What is the USP of your business?
Key features and highlights.
Before you can begin to sell your
product or service to anyone else, you
have to sell yourself on it. This is
especially important when your
product or service is similar to those
around you. Very few businesses are
one-of-a-kind. A strong unique selling
proposition lets you to stand apart from
India is currently the world’s
second-largest telecommunications
market with a subscriber base of 1.20
billion and has registered strong
growth in the past decade and half. The
Indian mobile economy is growing
rapidly and will contribute
substantially to India’s Gross Domestic
Product (GDP), according to report
prepared by GSM Association
(GSMA) in collaboration with the
Boston Consulting Group (BCG). App
downloads in the country grew
approximately 215 per cent between
2015 and 2017.
The mobile industry is expected to
create a total economic value of Rs 14
trillion (US$ 217.37 billion) by the
year 2020. It would generate around 3
million direct job opportunities and 2
million indirect jobs during this
period@. India’s smartphone market
grew 14 per cent year-on-year to a total
of 124 million shipments in 2017.
India will emerge as a leading player in
the virtual world by having 700 million
internet users of the 4.7 billion global
users by 2025, as per a Microsoft
report. Internet economy expected to
touch Rs 10 trillion (US$ 155 billion)
by 2018, contributing around 5 per
cent to the country’s GDP.
Being the pioneer of the telecom,
telephony solutions what are your
distinct services and products.
By offering our in-depth industry
knowledge and experience, we can
provide the advice and expertise
customer will need to make an
informed decision. Our
telecommunications consultants will
take time to understand how customers
business works and identifying their
needs allowing us to provide a solution
that is tailored to their business.
Kindly talk about the journey of
your alliance with networking giants
– cisco?
We are closely working with CISCO
for almost 2 years. We build high
performance customized software
solutions (Web and Mobile) which can
18 | | MARCH 2019

22. There are dreams, ambitions and then there is
destiny. What we want to achieve might not be our
destiny and what destiny holds, no one can be sure.
But when the two unite, a spectacle happens. When Amit
Singla took the road to education, everyone around him
including parents and relatives dreamt of him following in
his father’s footsteps, an IITian and a role model for the
clan. But two years into the college, Amit realized that life
has different plans and that education is not really his cup of
tea. It took courage, lots of convincing and blind trust on
inner instincts for him to drop out of college and find his
true calling.
The Formative Years
Amit started looking out for opportunities once he was sure
about quitting college. He saw an advertisement about a
Dutch Computer company namely Tulip Computers
looking for dealers in Chandigarh and took it up. He then
started working slowly and gradually still looking for his
passion. As the retail market was getting tougher he got into
the enterprise segment and made his mark but with limited
success. Finally, he found his calling in the booming
education sector which saw mushrooming of many
Engineering and PROFESSIONAL Colleges across the
length & breadth of the country. His company Next
Generation Computers (NEXTGEN) founded in 1995,
has evolved into one of the foremost providers of IT
Infrastructure, offering a wide portfolio of solutions and
services to clients in Education, Government as well as the
Corporate Sectors.
About the Company
NEXTGEN has been working in the education sector since
past 12-13 years and supplying everything from a
SMARTCLASSES to a Computer Labs based on Zero
clients to a Robotics lab to a Language lab. It has moved
from being IT Company to an EDUTECH company and has
its footprints in more than 1000 institutions across India.
Its portfolio of products and service includes:
• Complete Range of ICT solutions including –
Interactive Flat Panels, Integrated Smart-class
Amit Singla
CEO
AN INSPIRATIONAL JOURNEY
AMIT SINGLA
20 | | MARCH 2019
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23. Solutions, Smart Boards, Projectors, Digital Podiums,
Information Kiosks, Visualizer etc.
• Virtual Classrooms & Video Conferencing
• Implementation of Servers & Data Centers
• Provisioning Commercial Desktops, Laptops &
Workstations
• Enterprise Networking & Wi-Fi Solutions
• Thin clients & Virtualization
• Cloud based Solutions
• Skill development and training
NEXTGEN has been affirmed as the preferred vendor by its
several clients including NComputing, Specktron, Intel,
Dell, Lenovo, HP, CISCO and Emerson. It has formed
partnerships with the Government of India and working as a
partner for its skill development programmes. It is also
working with some of the biggest educational and corporate
enterprises of North India.
Relishing Challenges
Amit considers entrepreneurship as his passion. But what’s
an entrepreneur’s life without challenges. He says, “It’s
been the challenges that always motivated to give my best.
Sometimes I’m very low & feel why I’ve to face so many
hardships in life, and then I think I’m the chosen of God so
that I get polished and able to do much bigger things in
life.” Finances have always been an issue. The
unpredictable nature of cash flow makes it difficult to run a
business. Another challenge is the necessity of personal
presence in everything big and small which means missing
out on personal time.
He finds his strength in his family. His father has been the
role model, mentor guide and standing by in all the tough
situations of life. His wife has always been adjusting to the
dynamic nature of his work. Even his ten-year-old kid
understands his pressing schedule when he is not around to
play and support. He says, “It’s the sacrifice of the family
which has seen me reach such heights. Also, persistence,
hard work, positive outlook, and passion made me succeed
in my endeavors”
Industry Dynamics
Amit acknowledges that business today has become tough
due to Cloud/ E-Commerce and fierce competition plaguing
the industry. With the advent of disruptive technologies,
new means need to be harnessed. The hardware racks are
moving to international locations, public companies are
heavily subsidizing costs of hosting and other similar
challenges need immediate attention. But he strives on
challenges and has always come out of the tough situation
as a winner and stronger than ever before.
Walking the Talk
As a seasoned entrepreneur now, he points out the irony of
being a college drop-out who now works with more than
500 educational institutions and is an IIM-AAlumni, after
getting an EEP Certificate from IIM-A. His life is a lesson
for budding entrepreneurs. He advises them to believe in
themselves, be driven by the passion to succeed and be
ready to embrace failures.
The Road Ahead
Looking ahead, Amit admits that business climate is
unpredictable and enterprises need to constantly reinvent
themselves to keep afloat. Next Gen strives to enhance the
users’ everyday experiences with innovative and insightful
technology. Its incredible team of system engineers and
marketing experts are working tirelessly to bring Next Gen
to the forefront of the IT Services world. Looking forward
to a future of new challenges and solutions he quotes the
famous proverb, “Do not fear failure. Fear that you’ll be
the same person this year as the one last year”.
MY WORK HAS
BECOME MY
PASSION
AND I DON’T
ENJOY
ANYTHING
MORE THAN
MY WORK
“
”
| 21MARCH 2019 |

24. India’s IT industry is developing rapidly day-by-day. It
is focusing on digital opportunities as digital data is
poised to be a major segment in few years. It is also
currently the fastest growing division, growing at over
thirty percent annually. As more and more companies are
transitioned online and more businesses are conducted via
online methods, the current scenario is much positive and
tech-enabled services will be even more challenging and
exciting than ever. This is where TC Infotech comes in and
delivers end-to-end IT solutions with a global reach and
international customers. The company utilizes its vast
experience across various industries in establishing state-of-
the-art IT infrastructure to help companies grow along with
offering them the latest technological developments.
TC Infotech was established with the notion of providing
all technological solution for enterprise IT infrastructure. It
started as a one-stop solution for the enterprises and today,
it delivers exceptional business infrastructure quality and
helps clients in adapting to the latest technological
developments.
The firm’s sole mission is to deliver cost-effective IT
infrastructure to small and large businesses. It is committed
to excellence and value-added services to improve the
entire business scenario of the clients. As the company
grows, it wants to help other companies to grow with the
help of its one-stop technological solution needs. In
addition, its vision is to become an innovative and smart IT
solution infrastructure provider.
Meet the Business Technophile
The current Director of the TC Infotech is Azad S
Chauhan. Graduated in BA from Delhi University, he was
always a tech-enthusiast and was into technology and cars
from a very young age. His early career stage was not
financially strong and he worked and capitalized on the
technological knowledge he had. He started working from
the young age of twenty-one and with twenty-eight years of
industry experience, he established TC Infotech in the year
2010. In the beginning, the company was resellers of
laptops and then slowly grew and expanded into cabling
and then to switching, routing, and wireless solutions.
Azad S Chauhan
DIRECTOR
INNOVATING COST-EFFECTIVE IT
INFRASTRUCTURE SOLUTIONS
AZAD S
CHAUHAN
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25. During the initial years, the company collaborated with
technology giant Cisco.
Stepping into the Client’s Shoes
TC Infotech engages in delivering better and faster services
to its clients. The firm has involved human touch in every
testing of its product. Its expert technicians conduct these
testing to the capability and the functionality of the product.
The corporation makes sure that no stones are left unturned
and each and every feature of a product is explored before it
goes out into client’s hands. By this, the firm delivers peace
of mind to the clients, as they know each and everything is
tested. In case of any problem, TC Infotech’s teams, which,
consist of the expert technician, is ready to help clients.
This acts as the company’s main differentiator and aids it in
standing out from the sea of similar companies.
Enterprise-Oriented Services
The firm concentrates on how effectively it can deliver the
technological needs of the medium to large enterprises. It
offers hassle-free services to the clients and delivers them in
no time. As everything is shifting to online, there is a dire
need of technological products for each company or
enterprises that are looking to expand into the technological
solutions. TC Infotech comes handy in here and produces a
better value for money for the enterprises.
The firm’s business-friendly solutions include:
• Telecom and Networking solutions
• Triple Play Voice
• Video and Data Transmission
• Last Mile Access
• Offshore Technical Support
• Facility Management
• Network Consultancy
According to the company, sometimes it comes across
clients who are not much aware or not much knowledgeable
enough about such services, which make them gullible. The
firm states,“Clients who have no technical knowledge can
be manipulated very quickly and easily. That still possesses
a gap in the industry. But here at TC Infotech, we first
educate the customer or client about all the information
and then we deliver tried and tested solutions to the
clients”.
Unyielding Fundamentals
The striking difference between TC Infotech and other
enterprise solution providers is that TC Infotech keeps its
priorities right and regularly test each product for its
features and functionality to ensure its clients receive the
best quality experiences.
The firm collaborates with various tech product providers
and offers client an excellent understanding of the installed
products. TC Infotech’s clients can have special access to
its experienced technical support team, which is ready to
help if there is any difficulty or when a problem arises.
There are very few companies, which can design the whole
IT network of the entire company. TC Infotech offers better
pricing options as it deals in bulk quantity orders. There is
zero to none issues with delivery as the firm regularly
maintains its product stock.
Forthcoming Solutions
The company is very optimistic regarding its future and
hopes that, with the current scenario in progress it will just
accelerate in the future by leveraging the present
conditions. As more and more businesses are growing,
especially in the start-up section, most of them try to take
the route of online services because of the reach of the
internet. TC Infotech is looking forward to helping such
companies to get their technology solutions onboard.
WE FOCUS ON
OUR CUSTOMER’S
NEEDS AND
PROVIDE TANGIBLE
SOLUTIONS
WITH MEASURABLE
RESULTS
“
”
| 23MARCH 2019 |

26. UNVEILING THE
5Business Trends
The year 2018 has witnesses skyrocketing discoveries
and evolutionary changes that have transformed the
business world like never before. These business
transformations backed by emerging and existing
industry leaders has revolutionized the canvas of diverse
sectors be it healthcare, finance, technology, retail, etc.
Let’s take a deeper dive into the business world and
unveil the trending picture and analyze what's in store for
theyear2019.
2019
EnhancedBusinessCollaborations
The industry players are placing their best foot
forward to build partnerships and collaborations and
create a prominent niche in their sectors in this year.
Banks are collaborating with fintech companies for
boosting the startups and betterment of the
underprivileged.Additionally, the financialinstitutions
are surpassing the traditional systems and sharing
APIsand dataempowering businesses effectively.
24 | | MARCH 2019

27. PersonalizedMarketing
Acknowledging that the business space is getting more customer-centric, the
organizations are embracing unique strategies to quench the needs of the clientele in the
longerrun.
These strategies include:
• InfluencerMarketing
• Customized Campaigns
• Blending Online and Offline Marketing
PaymentMethods
The Payment methods are getting more
personalized and simplerthrough:
• P2Pservices
• Use ofmobile devices
• Voice-assisted retail
• Biometricpayments
EmpoweringEmployees
Nowadays, the companies are tweaking
their policies to build in flexibility within the
work environment. The organizations are
providing work from home or (work-from
anywhere) facilities to their employees
boosting productivity, thereby resulting in
cost savings for both employers and
employees.
Tech-enabledRevolutions
Embracing tech-enabled advancements to
the core, the existing and budding
entrepreneurs are seeing and going beyond
demographics. Companies are leveraging AI
and ML, developing algorithms, and are
coming up with advanced analytics
solutions and datasets.
-Rahul Niraj
Trendsetter
| 25MARCH 2019 |

30. Harbir Ghai, MD and Founder started Spectra
Technologies in 2004, it is said that diligence is
the mother of good luck, so with his diligence and
assiduous hard work, he managed to take the company to
reach the heights by being leading independent
manufacturer & integrator of specialized thin client and
desktop computing solutions, offering the widest range of
Virtual Desktop in the industry; innovative software &
solutions; that enable the clients to benefit from low cost of
ownership. Spectra have worked for specific solutions for
the healthcare, hospitality, manufacturing, education and
financial sectors.
“The operating systems on virtual desktops are designed in
such a way that they can be connected on to the private as
well as the public cloud. Depending on the multiple
protocols offered by the industry, we are operating our own
data center by the name of SpectraCloud,” explains Harbir
Ghai. With collaborative team work they support customers
so that they can connect to various modes, be it public or
private. Being an end to end system integrator, Spectra
Technologies follows an approach that’s modular in it’s
way. “Owing to the modular approach, and we are able to
push in other solutions on our products,” says Harbir. All of
Spectra’s virtual desktops have enough of variants, software
or the operating system customization on to the platform so
that it fits into different industry verticals.
With Harbir’s industrious efforts, the company has set the
standard in smart client technology, offering customized
thin client products and services that deliver a host of
benefits like Ease of Use, Increased Security and
Reliability, Improved and Centralized Asset Management,
Improved Total-Cost-of-Ownership, Reduced Overall
Computer-Related Energy Consumption, Smart Green
Technology.
Spectra Technologies is a pioneer in Virtual Desktops &
Multi Location Computing. Spectra virtual desktops are
deployed in every industry or business verticals in the
diverse markets over the years & with lots of success
stories; transforming the use of Personal Desktops to virtual
desktops with affordability in mind.
Spectra products are based on industry-standard
technologies but with unique and proprietary features.
Harbir Ghai
MD & Founder
LEADERS DO NOT PUSH; THEY PULL
HARBIR GHAI
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31. Spectra Virtual Desktop are used with Microsoft Windows
& Linux Terminal Services servers. These servers enable
the user to run any application that is supported by these
servers including productivity tools, database systems, and
mainframe connectivity tools.
Computers today are powerful enough and a normal
desktop user cannot consume the computing power it can
deliver. To leverage on this excess available computing
resource, Spectra virtual desktops are the ideal end points
for the users, whether they are connected to LAN or the
Internet. These resulted in savings in hardware, software
licenses, maintenance & running costs. Spectra virtual
desktops are used in Education, Manufacturing, Retail,
Hospitality, Railways, and Government.
Winning Client’s Confidence is Success to Spectra
Spectra technologies takes extra effort required to develop
confidence and with intense care implementation is done
before deploying solutions. Considering the vital factors
like patterns, size, users and requirements of clients,
Spectra’s team gives its best shot with customized thin
client servers w with an additional 20 percent back up
according to company’s requirement which is
supplementary factor.
For instance, if a company has 200 users, Spectra
Technologies takes a margin for 250 users keeping in mind
for the expansion of a firm in one or two years down the
line. “We plan on the operating systems of thin client,
peripherals and server sizing. This makes us a little
different than what the rest of the people have been doing in
the market,” points out Harbir.
Spectra Technologies formulates applications of virtual
desktops which are compatible in different environments
through desktop virtualization, terminal service and
application virtualization at attractive price points.
Nevertheless, Delhi-based Spectra Technologies has been
predominantly deploying thin client computers that
inarguably provide a good return in ROI to clients from
heterogeneous verticals.
Leaders Deliver Results
Spectra has been assessed by RICL and found comply with
the requirements of ISO 27001 & ISO 9001:2008 Quality
Management System for the System Integration,
Installation of- Virtual Desktop, Media Player, etc.
In 2014, Spectra was awarded as Company of the Year and
titled as Spectra Technologies: Reducing Costs and
Enabling Better Application Deliveries through Thin Client
Computing.
A Vision with Execution
Spectra virtual desktops systems that work as an alternative
to Personal Computers, have an optimized and small
footprint operating system with a Graphical User Interface
having no application installed locally. As it is connected to
Windows Terminal services, AppAnywhere, Citrix or
UNIX servers, it requires almost zero management and
administration for numerous desktops. Following all these
qualities, Spectra virtual desktops help enterprises to
diminish IT Management costs, virus vulnerabilities, energy
costs by as high as 75% and also by increasing centralized
security measures. With deploying Spectra Thin client
servers, it’s emerging clients Safex Chemicals India
Limited is showing exceptional growth with the
phenomenal pace of 50 to 60 percent a year. “We have been
investing in the virtual desktops, terminal services, in all the
scenarios in such a way that Safex’s complete infrastructure
had been scaled up on running itself on the virtual desktops
or on the remote sessions,” adds.
TRANSFORMING
THE USE OF
PERSONAL DESKTOPS
TO VIRTUAL
DESKTOPS WITH
AFFORDABILITY
IN MIND
“
”
| 29MARCH 2019 |

32. S
ince its inception in April 2013, Konverge
Technologies Pvt. Ltd. has come a long way. It is a
top-notch service provider in fields such as
networking, computing, messaging, and collaboration
platforms. With a strategic vantage point, Konverge easily
delivers turn-key IT solutions from structured cabling to
collaborative markets. The company is headquartered in
Gurgaon; and has expanded over the years to some of the
prominent and major metro cities of India and has also set
up international operations in Australia & Singapore.
The company abides by the methodology, “Customer First
and we have been on war foot to make sure our clients have
the best of services”. Its business comprises of 72:28 ratio
of product v/s services. Konverge partners with the top five
technologies OEM’s like Cisco, Checkpoint, Commscope,
Netapp, and HP. Today the firm stands strong with overall
revenue of INR 155 Cr.
A Prudence of Konverge
The company aims to enable precise benefits in terms of
business prosperity by providing top-notch services and
solutions on a regular basis. It helps with this through
industry-oriented solutions and next gen technologies.
Konverge is the lever that any company needs to pull to get
unique value-added services. It combines world-class talent
within itself; by setting standards at the world stage, all the
while steadily improving its service.
Its principled mission is to deliver comprehensive
state-of-the-art solutions, global domain expertise, and
performance-driven value systems that define its DNA.
With such a modernized work culture, Konverge aspires to
be the world’s leading next gen business enterprise
solutions provider, world over. It serves as the catalyst and
amplifier of returns on technology investments.
A Consistent & Creative Leader
Konverge’s directorial team is the back-bone of the
organization and has grown the organization not only with
people, but also aligned them with technology needs
in-house. Its Director Kunal Mittal is a proven technology
leader with a history of success in aligning Information
Technology with business goals and objectives. He has
Kunal Mittal
DIRECTOR
A DYNAMIC INDIVIDUAL
LEADING FROM THE FRONT
KUNAL MITTAL
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33. completed his education in Computer Engineering and after
working for six years in this field, moved to the next step of
forming his own organization along with Rakesh Kumar &
Pema Almadi. Kunal is a strategic thinker known for a
relentless focus on customer service and quality and the
ability to transform and energize IT organizations.
Kunal is a true professional with impeccable integrity and is
known for his balance of drive, flexibility, and consistency.
His creative execution, with a successful history of
introducing emerging technologies and process
improvements, recruiting top talent, and developing strong
teams; has taken the company to achieve great heights as a
solution provider.
Delivering the Very Best that the Networking Realm has
to Offer
The company’s most important strength is keeping its
clientele requests and needs as a priority always. This
strategy has helped it in remaining at the peak of success at
all times. Right from automated tool’s for cataloguing the
call to 24x7 technical support to its customers, the company
makes sure they don’t feel too far from them. The
organization makes sure to achieve each SLA committed to
its client; this feat is achieved seamlessly by its specialized
and highly trained engineers. Konverge has been achieving
an overall SLA of ninety-seven percent with its clients,
which are highest in the solution industry. Dedicated
service & project managers make sure each project is
executed with the highest level of precision and success.
Konverge has been concentrating on data center and cloud
services along with security and cyber security services. It
has six business units, which makes it possible to give each
technology an equal importance. The company offers high
fidelity to its clients with sophisticated real-time solutions
in the following domains: Cloud, Security, Data Center,
Virtualization, Networking, Application Solutions, Client
Computing, Server Storage, Wireless Mobility, Contact
Center, Messaging & Collaboration, Server Storage,
Boardroom/Conference Solutions, Unified
Communication/Collaboration, to name a few.
The Bright Way towards Success
The company has achieved numerous accolades and the
woofing profits & healthy cash flow are more than adequate
proof of its growth. Its customers are referring its
products/services to their colleagues. Due to its healthy
work environment and appreciative nature, Konverge has a
low employee turnover.
The organization believes that the staff is the founding
stone to a successful nurturing work environment, and
focuses on hiring quality staff. Great staff morale, high
voltage, and competent planning throughout the company
have led it through a successful journey. Powerful staff
buy-in on key strategies and initiatives, project
management & resource coordination, and strong
leadership/staff communication are the core values agreed
upon throughout Konverge.
The Company’s culture is generally open to change; and the
organization as a whole understands how the company will
grow in the future. Konverge is very competent in
diagnosing the real problems or obstacles to growth and
remains one step ahead of the marketplace and its
customers, as their needs change. These qualities have had
a rock solid effect on the seamless functioning of the
Company.
Recent Trends in the Solution Industry
Speaking of the recent trends of the sector, the director
asserts, “Solution industry in our business has always been
on an evolution stage, and needs change in every 5 years.
Today, we are talking to our clients from on-site and private
DC’s to migration on cloud or a hybrid environment.”
“With new industries being set-up in India we have bigger
opportunities to grow our business and educate our clients
with different and better solution which suits their
environment” he adds.
IF YOU CAN
THINK IT,
WE AT
KONVERGE CAN
BUILD IT
“
”
| 31MARCH 2019 |

34. B2BMobile eCommerce:
Future is here
Saket Singhi, MD
Saket Singhi is an entrepreneur who
established JVS Group: a Research based
Clinical Software Solution company in 2002.
He successfully took JVS Group from a start-up
to one of the top 5 Healthcare IT companies in
India.He Co-founded Quick eSelling in 2015
with focus on providing cutting-edge Mobile
eCommerce solution for B2B & B2C sellers. He
has 16 years of expertise to incubate and build
teams, resolve business issues quickly and
leverage existing investments to develop new
business solutions with big results at minimal
investment in Healthcare and eCommerce
domain.
32 | | MARCH 2019

35. Saket Singhi
MD
| 33MARCH 2019 |
Expert’s Opinion

36. oday’s B2B customers are
Temulating B2C trends and
transitioning their buying into
online and mobile environments. There
is a major shift from traditional activity
of exploring print catalogs and talking
to sales representatives, to starting the
digital process by performing online
searches on mobile devices. This is
reshaping the B2B buyer journey.
“Worldwide B2B e-commerce will
reach $6.7 trillion by 2020 and
majority of these transactions will
happen on Mobile” Forbes
B2B Mobile Commerce:
Mobile e-commerce has become part
of everyday life and most of the people
engaged in B2B industry are already
using it for B2C. For B2B businesses,
mobile app is a self-service sales
channel which offers advantage of
connecting with their buyers and
solving one of the biggest problem in
sales: the decreasing performance and
increasing cost of sales representatives.
The new age B2B buyers having
decision making powers are around 35
years age. Nearly 75% of B2B buyers
prefer buying online instead of
interacting with sales reps and mobile
commerce sales are growing at double
the speed of B2C ecommerce.
Challenges for Mobile Commerce in
B2B
There are several challenges resulting
in slow growth of B2B Mobile
e-commerce. From Buyers perspective,
B2C like experience in B2B mobile
apps with easy checkout process, quick
re-ordering and in app tools for
communication with seller to negotiate
price are must have features. They also
wish to have their communications &
transaction history available on their
fingertips through Apps.
From Seller’s perspective, keeping
price and inventory updated on their
e-commerce store is one of the
challenge along with the cost of
development. An average cost of
mobile app development could be
anywhere in range of $50K to $300K,
several months of development time
and additional annual cost for
maintenance. There is a very high
financial risk for most of the sellers in
adopting B2B Mobile e-commerce.
Benefits of Mobile App in B2B:
A personalized experience while using
the App is one of the biggest benefit of
Mobile e-commerce. When buyer lands
on home page of the app, they see
products which they frequently order
along with re-order options. With
native features like finger print scans
and face recognitions, a mobile app
offers quick access to view order status
and transaction history in mobile app.
For supplier, Push notifications are
one of the most impactful marketing
tools available today in the digital
world. By sending regular push
notifications, sellers can easily engage
buyers with new products and offers.
This makes it easy for seller to
re-engage buyers and increase sales.
Many wholesalers & distributors are
opening multi-location cash-and-carry
stores. As B2B buyers are always short
of time, by offering inbuilt GPS feature
to track nearby pickup location, a B2B
mobile app offers the convenience to
order-on-go and collect their order in
similar way as drive through concept
works in B2C.
Trying to replicate the Native Mobile
App experience on mobile responsive
website is a near to impossible task and
sellers should not try to fight for it.
Technology & Trends:
To overcome these challenges, there
are ready to use e-commerce Mobile
app platforms, which are offering free
native apps to help B2B businesses get
started with Mobile e-commerce
journey at zero capital investments.
These platforms offer native apps
within minutes and are easy to use
through backend CRM. They also offer
integration with various ERP, POS,
Accounting software’s for inventory
and price synchronizations.
The way, these new start-ups are
making life easier for B2B sellers,
most of the non-tech savvy wholesalers
and retailers have already started
shifting to a mobile-first or mobile only
strategy. These sellers are reaping
benefits of 24/7 connectivity with their
customer through apps while ditching
the legacy problems of relying only on
sales reps.
Takeaway:
B2B mobile commerce brings
tremendous opportunity for B2B
buyers and sellers. Buyers & sellers are
looking for easy way to stay
connected. With increasing numbers of
people shopping on mobile devices,
there is immediate need for B2B sellers
to offer same m-commerce experience
as buyers are used to on B2C
platforms. By opening a new channel
of shopping for buyers, most of the
manufacturers, wholesalers and
distributors can offer value to their
customers. Mobile e-commerce is no
more a hype, it has already arrived.
B2B companies that want to stay ahead
in their business must reshape their
sales strategies as having sales reps and
a B2B ecommerce site is not enough.
One must have a native B2B
ecommerce mobile app to remain
competitive.
34 | | MARCH 2019

38. What is the first thing that would have grabbed
the attention of your eyeballs, whenever
entering into an office? Piles of files and
countless of papers underneath it consuming a majority of
the spaces and to add to the woes, maintaining and dragging
any info out of them was a complete nightmare! Secondly,
operations management is a challenge in every industry.
The success of every business is dependent on the fact that
how seamlessly it manages the daily operations without
hampering or slowing the pace of work. With thousands of
paper-based activities performed across various large
conglomerates, SME’s, startups and even government
offices, innovations in technology has finally come to the
rescue that eliminates paper-work and stores everything on
the digital platform!
The story unveiled below illustrates the journey of PAZO,
an operations management app and software platform for
mobile inspections and maintenance management. With a
mission to resolve the age-old operational issues, it plays a
significant aspect in streamlining the daily operations.
PAZO offers a transparent solution that empowers the
relevant stake holders to have a panoramic view of the daily
operations – in just a click; every minute detail can be
checked. This determined thought, backed by the passionate
workforce fuels the company to outperform their own
milestones every other day!
The Marketing Wizard
As the CMO of PAZO, Hasan Ali Kanba brings in over
eight years of acumen in business strategy, planning and
execution across various sales and marketing roles.
Belonging to the Dawoodi Bohra community was also a
factor he commenced the journey of entrepreneurship.
Hasan started his professional journey with GE and
thereafter worked in various start-ups in multiple roles
related to Sales & Marketing. With a degree in Electronics
followed by MBA, working in startups ignited his
aspirations to be an entrepreneur and finally the distant
dreams became reality when he joined hands with the other
partners to form PAZO.
“PAZO is solving a big problem for organizations in giving
them the visibility of the daily operations and we are
currently on a mission to make operations management a
Hasan Ali Kanba
CMO
Zoeb Itarsiwala
CEO
Sharjeel Ahmed
CTO
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39. click away for the relevant stakeholders. It is this mission
which keeps us going. Also we have a wonderful team that
is passionate on reaching this goal together which pushes
us to perform better and better every day”. –Talking about
his motivation towards attaining excellence, Hasan reveals
that he is hugely inspired the way PAZO has shaped up and
delivering core solutions to users.
The Dynamic Duo
Zoeb Itarsiwala - CEO and Sharjeel Ahmed - CTO are the
other two co-founders who have collaborated with Hasan
Ali and had contributed equally to the success of the
nd
company. Before PAZO is their 2 entrepreneurial venture
that they have commenced together.
Zoeb has always been passionate about technology, and
therefore had always a huge inclination towards
tech-oriented career and jobs. After completing his studies,
finally he got the opportunity to step into the world of tech
startups. His initial journey with an NFC-based startup
assisted him immensely; however it was too ahead of its
time. However, the exposure and learning’s proved to be
the essential elements in crafting his future objectives. “It
gives me very high motivation to see that Pazo is solving
core operations pain points. The team is wonderful and
talented and looking at their passion for the product is the
main reason we are being appreciated by our customers
daily” – asserts Zoeb.
Sharjeel is a technocrat and has previously worked with
global MNC’s like Microsoft, Adobe to name a few.
Designing the tech framework, building highly scalable
products from the scratch and technology mentoring and
guidance are his forte. He always up to accepts challenges
and accordingly delivers viable solutions for the same.
The Inception Saga
Founded in the year 2016 in Bengaluru, PAZO is
operational-excellence software for retail chains and large
facilities to manage their daily operations through their
mobile phones. Embracing digitalization and erasing the
concept of manual paper-based processes, it’s a single
platform that assigns, schedules, and even communicates
the daily tasks in the most utmost manner. With PAZO one
can ensure that the right person is doing the right work from
the right place at the right time. Along with a dominant
presence within the Indian shores, it is also a registered
company in USA.
As customers are becoming aware about product
availability like this, the acceptance in the market has
grown multifold. Developed on the SaaS platform
(Software-as-a-service), this innovative software has been
implemented by prestigious clientele like Sodexo, Metro
Cash & Carry, JLL, TATA, Central, Brand Factory, VR
Malls, Bangalore Metro Rail and many more. Used over 40
plus cities with thousands of users spread across countries
like India, Sri Lanka, Australia, Singapore, Indonesia,
Malaysia etc, this software has made a remarkable impact
in the market and continues to lead the path of innovation.
While other players emphasize optimizing operations for
either the front line or back-end operations alone, PAZO
works with a unique business proposition that collaborates
both teams on a single platform as the teams are dependent
on each other.
The Path Ahead
Having an optimistic view of the future, team PAZO is
confident and determined to evolve as a matured player in
the coming times. As the team continues to be a technology
partner for various industry segments and contribute to their
growth story, it has infinite opportunities to stand amongst
the global giants in the future.
MAKING
OPERATIONS
MANAGEMENT
A CLICK
AWAY
“
”
| 37MARCH 2019 |

40. Technology is a paperless flair that has bought salient
modifications in diversified service offerings. The
tech-enabled industry is revolutionizing with
innovative services and solutions to offer various
businesses. One such company with a purpose of
accelerating their customers’ business with best-in-class
customized solutions is AGC Networks. The company is a
global solution integrator representing the world’s best
brands in Unified Communications, Data Center & Edge IT,
Cyber Security and Digital Transformation & Applications
to evolve the customer’s digital landscape. AGC’s ability to
mold solutions across every quadrant is strengthened
through delivery of seamless customer support services. It
is the customer’s trusted go-to technology solution
integrator to architect, deploy, manage and secure their IT
environment.
AGC Networks is an Essar Enterprise and being a leader in
enterprise communications in India, it has significantly
spread its wings across the globe in countries like Africa,
North America, Singapore, Australia, New Zealand,
Philippines, and Middle East. Having a vast presence in
many countries, it serves more than 3000 customers around
the world. In collaboration with global technology leaders
like Avaya, McAfee, Palo Alto, Cisco, HPE, Trend Micro,
Juniper, Nutanix, NICE, Verint, Polysom, Genesys, and
Mitel among others, the company delivers domain-focused,
flexible and customized technology solutions and ensures
Return on Technology Investment (ROTI).
A Resourceful CEO
A charismatic personality, Sanjeev Verma, is the CEO at
AGC Networks, who is a veteran in the field of technology
having an extensive global experience in the ICT domain.
He has a highly successful track record in diverse set of
management and leadership roles which include the areas
of business operations, sales & marketing, consulting,
M&A and startup operations universally.
Sanjeev is an adroit leader, who has remarkably contributed
in the stability of AGC’s national and international
operations. His sheer inputs and principled work ethics
have successfully delivered the key drivers of AGC’s
international footprint namely organic growth and inorganic
acquisitions. He is a visionary with a deep understanding of
diverse geographies which is suitably reflective in his
‘glocal’ strategy of Think Global Act Local.
Before joining AGC, Sanjeev has contributed to the
progress and establishment of a leading global technology
giant in India. During this tenure, he was leading the
business developments initiatives and also helped drive
multifold growth in sales and profitability. Earlier, he has
also held senior management roles in India & overseas and
used his entrepreneurial & leadership skills to play an
instrumental role in successful startups and running
companies.
An Excellent Service Provider
AGC Networks caters to the digital as well as the
applications domain by layering the same with a spectrum
of globally aligned service delivery model. With a clear
focus on these areas, the company is in a unique space with
customization and solution architecting showcased in a
Sanjeev Verma
CEO
PURSUING EXCELLENCE
BY OVERCOMING OBSTACLES
SANJEEV VERMA
38 | | MARCH 2019
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41. simulated environment in AGC’s Customer Experience
Center(CEC) giving a before purchase experience. These
are some of the key highlights of the company.
AGC’s business strategy revolves around the concept of
triangle of equity that is value creation for customers,
employees and stake-holders. This is enabled by the firm
commitment to integrity, fairness, accountability,
empowerment, collaboration, innovation, continuous
improvement and to withstand the market complexities.
AGC’s core strength lies in integrating the customer’s
business by accelerating and augmenting it. This leads the
company to concentrate on core operations
· Going Glocal
· Tech Integration
· Better Engagements
· Business Acceleration
· Enhance and Exceed
· Orchestration
· Quick Response
· True Evolution
Existing Picture of the Tech-enabled Industry
The entire technology landscape is experiencing an
adoption of cloud and digital initiatives and disrupting the
traditional business model of IT across verticals.
Anticipating the customer’s need to monitor and secure IT
landscape at low costs, AGC has been making on-going
investments in creating state-of-the-art facilities to provide
managed services through the Global Security Operation
Center (G-SoC) and Global Network Operations Center
(G-NoC). This can give multiple customers a cost arbitrage
and keep their organization future ready.
AGC understands the customer’s requirement and works in
coordination with leading global OEMs to bring innovative
technology solutions delivering a paramount solution set to
its customers. The company closely integrates the
best-of-breed applications and end devices on an open
standard enterprise collaboration architecture powered by
Software Defined Networks (SDN) that enables seamless
connectivity to business applications. With its industry
vertical solution architects, AGC Networks has the unique
advantage of being able to consult, deliberate, design and
deliver architectures and frameworks translating into much
better ROI and TCO.
A Valuable Customer-Centric Approach
AGC’s business philosophy and customer-centric approach
are driven by 3 R’s that is Relevance, Relationships, and
Results.
Relevance - The Company’s relevance to the customer
organization is a direct association of their technology
requirements and the ability to deliver. It believes in being
relevant to the digital age and cyber workplace. This begins
with a deep understanding of the customer’s business by
considering their large industry landscape, gaining in-depth
knowledge of how they see their business evolving in the
future, securing it and aligning the relevant technology
from across OEMs. It also implies having relevant skilled
resources to implement emerging technologies within an
identified framework.
Relationships - A carefully built network of technology
partners (global OEMs) and esteemed customers, who
define industry benchmarks through their well cultivated
and evolved expertise is the backbone of AGC’s solution
and service offerings. As a Glocal solution integrator, the
company has built deep relationships with our partners and
OEMs that leverage to customize solutions thereby helping
customers win in the marketplace.
Results - The constantly evolving digital enterprise and the
communication space coupled with unique requirements of
verticals is the moving focus that AGC is geared to deliver
results for. In the last three decades, the company’s efforts
are towards delivering objective results which are aligned
to the large customer organization but driven by
technology.
Fast-Tracking with Time
The company’s commitment of servicing existing potential
customers is through investments covering new age
technologies such as SDN, Data Center & Edge IT, Cyber
Security and Digital Transformation including speech
analytics, robotic process automation and Omni-channel
across verticals, which is beginning to show results. The
company will continue to build on the momentum created
towards enabling the customers meet their business
objectives through AGC’s solution and services portfolio.
AGC is also working on the areas of expertise like
Global-Security Operations Center (G-SoC) and Return on
Security Investments (ROSI) to achieve future milestones.
“
”
ONE OF THE KEY
MOTIVATIONS FOR
AGCIANS IS TO
THRIVE FOR
EXCELLENCE OF
THEIR CUSTOMER’S
DIGITAL
LANDSCAPE
| 39MARCH 2019 |

42. IS: Kindly brief us about
yourself, your initial
journey since the
beginning of your career?
Lokesh: My name is
Lokesh Agrawal and I hail
from the city of Jabalpur in
MP. After my MBA
(Finance) degree, in 2001, I
started working as an
executive in a finance
consultancy firm in
Mumbai for a year. Post
that, I was recruited as a
Team Head by a limited
company. Here, I handled a
team of 10 executives till
2003 end. In 2004, I started
a partnership firm that dealt
with almost all banks and
NBFCs. Towards the end
IN AN EXCLUSIVE
INTERVIEW WITH
INSIGHTS SUCCESS,
LokeshAgrawalFOUNDER OF ACE
CONSULTANCY SPEAKS
ABOUT HIS JOURNEY
AND KEY LEARNINGS
OF LIFE.
Lokesh Agrawal
Founder
40 | | MARCH 2019

43. of 2007, we dissolved the partnership firm. I then started
ACE Consultancy on 14th February, 2008.
IS: What drives you every day to work? Or what is your
motivation which pushes you to enhance your
performance?
Lokesh: In our industry, we come across something new
every day. There are always new challenges that we
successfully tend to. These become our success stories and
case studies.
We believe that our purpose is to make lives better than
before. So, to keep ourselves on track and fit it to serve our
purpose, we need to keep evolving. We must adhere to new
processes, train ourselves and enhance our expertise. This is
what drives our team to work every day, pushing us to
enhance our performance.
IS: How does your family contribute to your success?
Talk about your family values, the culture which has
strongly impacted your professional journey?
Lokesh: My family is my biggest motivation. My wife,
Amruta, is also a working professional. She understands the
importance of my contribution to my employees and
company and supports me wholeheartedly. My very thought
of my children, Parth and Ananya, brings a big smile on my
face and it makes it easy for me keep going, climbing one
ladder after another.
I have inherited the values of integrity, commitment, love
and discipline from my parents. These values define my
culture and keep me motivated, loyal, joyful and helpful.
IS: Please mention the challenges you have faced in your
professional journey and the solutions you have
identified to overcome these challenges.
Lokesh: Everyone faces challenges, irrespective of whether
it is one’s job or business. I have encountered multiple
challenges at the beginning of my career and when I started
my partnership firm. Mumbai was alien to me before I
started my first job. Everything here was a challenge, from
accommodation to food, job search, travel, communication
with the locals, traditions and mindset. But because I was
the first person from my family to step away from our
traditional jewellery business to do something different and
on my own, I knew I couldn’t afford to lose to the
challenges I faced. I knew that I had to keep going to prove
to myself that I had made the right choice. Had I given up,
it would have stopped an entire generation in my family
from doing something different, as they looked up to me for
inspiration.
It was my go-getter attitude and support from family that
helped me overcome all hurdles, little by little.
IS: Kindly describe in detail about your company and
its unique services and products.
Lokesh: ACE Consultancy is a 11-year-old finance
consultancy firm. We are associated with various banks and
NBFCs as their service providers. We deal in various debt
fund products like Property Loan, Working Capital, Lease
Rent Discounting, Debt Consolidation, Project Finance,
Structured Finance and Unsecured Finance. Our motto is
not to simply arrange the finance for our clients. We are
more interested in fulfilling their various requirements by
getting them the best possible deals. Our transparency is our
biggest USP.
IS: Brief us about the industry scenario from your
perspective.
Lokesh: I predict that the finance industry will grow many
folds in the next three years. Post demonetization and GST,
the industry had taken a hit. But now, the foundation for
exponential growth has been laid. The challenges of the
debt market seem to be falling in place. We have already
started witnessing a consistent increase in banking
transactions, working population, disposable income,
business competition, innovations, new banking licenses
and new ventures. This new wave in the finance market
along with support of good government policies is acting as
a boost.
IS: What would you advise to the budding
entrepreneurs?
Lokesh: The true definition of an entrepreneur is to get the
things done rather than doing it yourself. An entrepreneur
should be able to delegate right and manage the business
overall. First, set the goal on paper, define the task, list
down what resource is required to get the task done, assign
it to your team with strict deadlines and, finally, get going. I
would like to leave budding entrepreneurs with this
thought…Know what you want, what you are doing and
where it will take you.
IS: State us your major achievements and your
company’s achievements under your leadership.
Lokesh: We have had many success stories, for which we
| 41MARCH 2019 |
Interview with Insights Success

44. were also recognized by a magazine as one of the Top 25
most promising debt consultants in India. Additionally, we
have received testimonials from many of our clients, some
of which available for your perusal on our website and
YouTube channel. However, to give you a few examples:
1. We successfully closed a deal of one billion in 3
months’ time
2. So far, we have served more than 1100 clients, raising
over 850 crores in finance
3. Apart from finance figures, we have achieved the trust
of innumerable people
IS: State your passions, aims, and goals.
Lokesh: Our purpose (or passion) is to make lives better
than before.
Our aim is to satisfy people in reality.
Our goal is to constantly create success stories.
IS: How are you foreseeing the future in terms of
expansion of your business, the advent of new
technologies and increasing players in the market?
Lokesh: Business dynamics, on the whole, are constantly
changing due to newer technologies and increasing
competition. If we do not come out of our comfort zones of
going about our businesses in the traditional manner, we
will be out of the market sooner or later. Change is
inevitable! At ACE consultancy, we understand the
importance of changing, evolving and upgrading. We have
introduced in-house systems to increase our productivity
and efficiency, enhance smooth and seamless processes and
achieve quick results. Our focus is towards being more
customer-centric with the intention of giving them a “wow”
experience throughout our long-lasting relationship.
Part B: Quick Questions- (The answer to each bullet point
in this section should be in Max 1-5 words)
➢ Major Prominent Clients:
Lokesh: Since we deal with the debt market, players from
almost every industry is our client. However, the following
are some of them…
> Agrochemicals
> Air Conditioning
> Beverages
> Brand Management
> Builders
> Catering
> Commodity Brokering
> Chemical
> Digital Media
> Educational Institutes
> Engineering
> Event Management
> Pharma
> Garments
> Giftings
> Hospitals & Healthcare
> Hotels
> Infrastructures
> Interiors & Hardware
> Iron & Steel
> Jewellery
> Logistics
> Oil & Refinery
> Media
> Manpower
> Mobile & Computer Accessories
> Printing & Packaging
> Retailer
> Security Services
> Ticketing
42 | | MARCH 2019

46. With the vision to be the most trusted and
respected technology provider, helping
customers and businesses for all their
technology-related needs, S G Informatics (I) Pvt Ltd has
unfurled its wings to win the IT market. Striving to simplify
the technology for the clients and align it with the business
goal, have become the mission of the brand. Satnam
Singh, the founder of S G Informatics clarifies while
discussing company’s goal, “As our clients are the
technology partners, when their business grows, ours grows
automatically. Therefore, we work hand in hand with our
clients to support their growth and ours as well.”
The Backdrop of the Initiation
S G Informatics (I) Pvt Ltd was incorporated in 1997 as a
third-party support provider for IT products. The products
and services of the company have been advancing as per
the changing market dynamics and the evolving
technologies. It has already covered PC, Servers and
Networking infrastructure soon after its launch. In 2004,
when PC became available off the shelf, the company
decided to diverse its focus to the enterprise segment. Since
then the main focus area has been the enterprise and
corporate sector.
Understanding the Ever Changing Market
IT services industry is always growing due to its
ever-evolving technologies. The company keeps updating
the knowledge level to embrace the transition. This has
become the best opportunity for the brand as this has
offered them to become the first ones to make the latest
technologies to their clients.
The OEM associations have been changing as per the
demands of the market and assessment and the suitability of
new technologies, and thus the company is currently having
Satnam Singh
FOUNDER
SIMPLIFYING IT SOLUTIONS
& BETTERING LIFE
SATNAM SINGH
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47. a customer-centric approach, rather than OEM centric
services.
While talking about the USP of the company, Satnam
indicates to always have a ‘Client Centric Consultative’
approach while architecting a solution. The other factor by
which S G Informatics always live up to is bringing the
latest technologies to the clients.
The Current Situation and Services to Satiate That
The tech enabled IT solution industry is at a very
interesting stage right now. Some great technologies are
being released every now and then across the world. But
there is still a shortage of such solution providers, who can
integrate these technologies and put together in a solution to
the clients. As India is overflowing with technically skilled
manpower, the competition is crucial and to stand out in
services and technologies, a brand must be competitive and
well knowledged about every aspect of the industry along
with the future possibilities.
Every brand must have those focus areas, mastering on
which they can make a difference in the competitive
market. S G Informatics is being no exception in
identifying the focus areas. The company has mastery on
Hyper Converged Infrastructure / Converged Infrastructure
Solutions, as well as in Virtualization solutions. Apart from
that, Business Continuity Solutions, Cloud Solutions and
also Enterprise Storage Solutions, are those sections where
they seriously focus to be the usher to the clients. As a
matter of fact, Hyper Converged Infrastructure is relatively
new to the market and there is the need for products and
system integrators who can sell, and along with that
implement solutions.
Going Digital
The company also has a digitization division, which
provides Digital Asset Management Solutions, digitization
services and long term preservation solutions to its clients.
The company proudly completed the project of digitizing
the old historical negative photos of all prime minters of
India and making a Digital Visual Library for it. The
company has been awarded the project for Long Term
Preservation (using Microfilming and Microfiche) by Delhi
Govt. recently to preserve the land records and other
precious historical artifacts of Delhi. With this technology,
the artifacts can be preserved for 500 years, which is not
possible with traditional IT technologies.
New Feather on the Crown
With the successful entering into digitizing, S G
Informatics has taken the initiatives of preserving historical
Audios, Videos, and Manuscripts at Nehru Memorial
Museum & Library. The company is also proving Digital
Asset Management Solutions to the big newspapers and
media houses for better management of their digital assets.
All these attempts of S G Informatics are just to stay ahead
of the time and competitition, and to be creative at the same
time in a technical field with a philanthropic standpoint.
Proficient Brain Behind the Establishment
A ship always needs a good sailor to thrive through the
difficulties and to reach the shore of success. Mr. Satnam
Singh has been the same for S G Informatics (I) Pvt Ltd.
The company was founded more than over two decades
ago, with the dedication of Mr. Singh, who is a hardcore
technopreneur (Techie turned Entrepreneur). Technology
being his passion, he has a keen eye for the latest
technologies and eventually has become his uniqueness as
he keeps bringing new products to its clients. His passion
for technology has helped the company to create a niche for
itself. The company is known as a respected solution
provider on cutting-edge technologiesto all the clients from
all over the world.
THE BRAND HAS
TAKEN AN OATH TO
TAKE IT SOLUTIONS
TO ITS FUTURISTIC
ZONE; TO BE THE
BEST IN THE MARKET
AND SERVE THE
CLIENTS WITH
UTMOST PROFICIENCY
“
”
| 45MARCH 2019 |

48. n a challenging and complex marketplace, the IT
Isector is emerging with a boon. It is working as per
the need of the hour and delivering efficient
solutions to resolve technical IT concerns. With the
vision to empower the society and country to become an
IT enabled powerful environment enters Cyber Info
Services- an IT company established in 2003. Initially,
working from a limited space, the company focused on
delivering customized IT solutions to its customers.
Earlier it was difficult for the company to deal with
multiple emerging players and surpass competition to
stand amongst all. Gradually, Cyber Info Services spread
its wings with its paramount service offerings and
prompt response to the customers. The appreciation
received by their venerated clients, boosted the
company’s confidence to expand its business network
and support. Over the years, the company has earned a
reputation and successfully positioned itself as one of the
best IT System Integrator Company in Delhi and NCR.
The Resourceful Duo
Two diligent and leading personalities building new
blocks along the way are Ashok Prasad Singh and
Sudhir Srivastava, Founders at Cyber Info Services.
As diplomacy is a truly sought after thought in the
business sector, Ashok and Sudhir always remained true
to their self. They always aimed to serve their customers
and vendors with genuine services and products of
superior quality. This sincere approach has led the
company to conquer new markets by embracing
innovative solutions every day. The company’s biggest
assets are their customers and vendors, who have helped
it, become a reputed brand in the IT sector.
Fostering with Excellent Amenities
Right from the beginning, the company has adopted the
principle of customizing their IT solutions to the clients
in a personalized manner. This states Cyber Info
Services has always focused on offering top-notch IT
Sudhir Srivastava
FOUNDER
CUSTOMIZING IT SOLUTIONS
SUDHIR
SRIVASTAVA
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49. solutions, which has ended-up in benefitting the
customers as well as the company on the go.
Cyber Info Services is a one-stop solution platform
delivering utmost and inclusive solutions to cater the
requirements of the clients. It has diverse service
offering which includes the product and service line,
vendor alignment and post sales services with inherent
advancements. With a personalized service approach, the
company has successfully delivered state-of-the-
technology solution to its customers. It has also started
computing its business and transformed into a full fledge
IT System Integrator Company.
The core expertise of Cyber Info Services lies in offering
complete solution to customer, which includes
identifying requirement, suggesting best solution,
budgeting, quoting, vendor alignment, implementing
solution and also assisting after post solutions to resolve
any error situations. One of the key features of Cyber
Info Solutions is providing proper escalation matrix to
the customers where the management is always in
contact with customers and keeps them updated.
Cyber Info Services has a wide-ranging product offering
from computing to IT security, IP CCTV Solutions, multi
projection display solution, video conferencing solution,
building management system solutions and many others.
In addition, the experts of the company has also
persistently worked and delivered solutions on projects
related areas.
Cherishing Virtues and Folks
The company celebrates a healthy and respectful
working atmosphere to experience a principle work
ethical environment. It believes in treating everyone with
respect and worships humanity above all. Any person in
their premises, be it client or employee, Cyber Info
Services welcomes everyone with a smile. With such a
friendly attitude, the company has earned the trust and
belief of customers and professionals.
Speaking about their virtues, the founders expressed
“Our customer is our oxygen- we are alive till they are
associated with us. We try to offer the best satisfaction
we can with our services to the customers queries, be it a
small service, product or turnkey project.” This
concludes that, Cyber Info Services understand that
customers are the highest priority for the entity.
The company counts its professional success on the basis
of its customer’s successful journey. Cyber Info Services
measures its benchmark on- how successful and satisfied
the clients are with their service offerings.
Technology – A Momentous Stride
Technology is a paperless flair that has brought salient
modifications in multiple services and solutions with
changing times. Currently as the IT sector is expanding
at a rapid pace, there lies a set of new opportunities that
can be conquered. The government is incorporating
effective measures of connecting more than hundred
smart cities and villages to internet broadband through
dirt cheap 4G services.
Reinforcing with Time
Cyber Info Services believes in embracing the change
and keeping pace with recent times. It is also committed
toward fulfilling the dream of the Digital India. The
company has come a long way over the years, and
currently it has joined hands with top vendors like
CISCO and Dell to provide best solutions to its
customers. This will also keep the customers updated on
the upcoming new technology solutions. With changing
times, the industry is developing its interest on cloud
based and service based solutions, be it Artificial
Intelligence or other solutions.
WE BELIEVE ONCE
OUR CLIENT
IS CONTENT,
OUR GOAL IS
COMPLETED ONCE
OUR CLIENT
IS CONTENTED WITH
OUR SERVICE
“
”
| 47MARCH 2019 |