This edition features a handful of business Fintech Industry sectors that are at the forefront of leading us into a digital future
Read More: https://insightssuccess.com/the-most-empowering-women-leaders-in-fintech-industry-2022-july2022/
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The Most Empowering Women Leaders In Fintech Industry 2022 July2022.pdf
1. www.insightssuccess.com
VOL-07 | ISSUE-09 | 2022
KeeleyVaughan-Davies
The
Most
Empowering
Women
Leaders
In
Fintech
Industry
Promoting Assistive
Modern Work Culture
Chief People Officer
DOCOMO Digital
Climbing The
Finance Ladder
Thriving Strong
2.
3.
4. Sharing Wealth
Through Digital
Literacy
Editorās Desk
ā one are the days of hunting for the exact change of
Gmoney. Access to money has become so easy as
tapping out the exact change to send. We went
from using physical forms of cash to credit or debit cards to
payment apps and now the future grows more virtual with
cryptocurrencies.
All of this stands on the basic premise that people have
enough digital literacy to invest or access their money
which is often not the case for low-income and vulnerable
groups. Fintech might have disrupted the industry with
innovative technological solutions, but it leaves swathes of
the population out of its wealth sharing. On the ļ¬ipside,
there are still rather large glaring holes when it comes to
ļ¬nancial inclusion ā the urban-rural divide and the gender
gap.
One of the biggest goals of the ļ¬ntech sector is to serve the
unbanked, undeserved, and ļ¬nancially marginalized
entities. The challenge is perhaps not just achieving the
ļ¬nancial inclusion mandate, but also serving literacy to the
digitally illiterate.
Leaders have their work cut out. They have to be the
builders of bridges for people to cross the chasms of gender
and poverty. Educating people in need is the ļ¬rst step.
Empowering other builders of change is another.
Empowerment begins within an organization ļ¬rst. Inclusion
of diverse perspectives at all levels will begin to bring about
change that an organization wants to aļ¬ect in the world.
Innovation is a matter of looking at the world in a diļ¬erent
way. If one seeks to innovate and create change, sometimes
it can be as simple as learning from a diļ¬erent perspective.
5. Insights Success set to seek leaders who are changing the
ļ¬ntech industry with their expertise and are building the
wealth of tomorrow. In the edition of āThe Most
Empowering Women Leaders in FinTech Industry,ā
women leaders share their personal journeys on becoming
pioneers in the world of ļ¬nance. Featured on the cover of
this edition is Keely Vaughan-Davies a Chief People
Oļ¬cer at DOCOMO Digital. Keely has coached people
managers in leadership, mentored high-performance teams,
and fostered a culture of innovation.
Read the stories of courage in face of obstacles, creating
wealth where there was none, and leading by empowering
others. While ļ¬ipping through stories of bringing prosperity
to all, do not forget to give the articles written by our in-
house editorial team a read-through. After all, knowledge is
wealth.
Happy Reading!
sakshi.shrivastava@insightssuccess.com
Sakshi Shrivastava
Sakshi Shrivaļ¬ava
7. Angela Alvarez
18
Leading a New Generation
of Corporate Finance
Cecilia Repinski
24
Driving the Credible Transition
of Capital Markets
Helene Li
28
A Profound Leader Powering
Hong Kong Sustainable Finance
and Fintech Community
CONTENTS
Liz Miller
Simplifying the Financial
Lives of People
32
12. mbarking on her professional journey in executive
Erecruitment, responsible for sourcing C-suite roles
for a leadership position in Europe, the Middle
East, and APAC regions, Keeley Vaughan-Davies has
come a long way in managing employee relations. Today as
the Chief People Oļ¬cer at DOCOMO Digital, Keeley
implements her well-versed regulatory aspect of work
worldwide, directly reporting to the CEO.
Being passionate about fostering a culture of innovation by
empowering people and coaching people managers in
essential elements of leadership, Keeley led pan-regional
and global remits covering human resource functions at
MoneyGram International for around eight years. She
gained a deeper appreciation of the evolution of the ļ¬ntech
industry and the various people challenges that surface in a
high-growth business environment that changes rapidly,
having operated in diļ¬erent regions. Her experience is
garnered with a rich multitude of every aspect of lifecycle
management. She cares deeply about coaching and
mentoring high-performance teams and driving employee
engagement and empowerment with meaningful
organizational development interventions.
Hurdles Along the Way
When Keeley stepped into DOCOMO Digital two weeks
before the onset of the pandemic forcing the company to
switch to remote work overnight, she expressed, "With a
global workforce in twenty oļ¬ces, I had the task of leading
the shift while balancing employee expectations and
morale. The shift to remote work meant that we needed a
diļ¬erent culture that empowered employees to bring their
best selves to work and collaborate eļ¬ectively despite being
highly disparate in terms of geographies and time zones."
Keeley wanted to show the organization's employees that
they cared for their physical, mental, and emotional well-
being as not everyone managed the transition and others.
Simultaneously, DOCOMO Digital underwent a large-scale
business transformation that changed the organizational
structure, required skillsets, career framework, and
compensation strategy. It aligned its vision, purpose, and
values that its employee could buy into and stand behind,
which had to be managed with the switch to remote work.
Keeley has been instrumental in developing an entire
framework and policy around employee-driven ļ¬exible
working while ensuring that productivity remained high
during a signiļ¬cant business transformation in a highly
fragmented industry and volatile hiring market.
Making Mobile Commerce Thrive
DOCOMO Digital is the international payments business of
NTT DOCOMO. NTT DOCOMO, the parent, has been a
pioneer in direct carrier billing and innovation in payments
and loyalty.
DOCOMO Digital espouses the same spirit of innovation
and customer excellence, partnering with carriers,
merchants, OTT services, app stores, and payment
providers worldwide in developed and emerging markets. It
solves the challenges of customer acquisition and retention,
regulation, and complexity for its partners with alternative
payment methods such as direct carrier billing and digital
wallets.
The Most Empowering Women Leaders In Fintech Industry 2022
13. With teams based in ļ¬fteen countries, DOCOMO Digital
enables its partners to grow their digital services revenues
while enhancing the customer experience for their users. Its
robust managed services platform and coverage across
carriers and the most locally relevant payment methods
enable faster time-to-market, especially for streaming,
gaming, eCommerce, and productivity application
providers.
DOCOMO Digital is the largest integrator of carrier billing
for the Google Play Appstore and the Amazon Prime video
and music bundles. The organization unlocks growth in
digital revenues for over two hundred mobile carriers
around the globe with its leading-edge payment and
subscription bundling solutions. Juniper Research has
recognized DOCOMO Digital as the best direct carrier
billing provider for two successive years.
As Flexible a Network Gets
DOCOMO Digital is making concerted eļ¬orts to
ensure the safety and well-being of its
worldwide teams while supporting their
transition to remote work. It
encouraged employees to undertake
a more innovative approach to
work wherein they feel wholly
empowered to choose how,
when, and where they want
to work. The company
oļ¬ers a smart working
allowance across the
board to everyone in
the business every
year, and colleagues
can choose to spend
this allowance on
any that makes
working from home
more conducive.
They could decide
to come to the oļ¬ce
spaces if they wish
to meet colleagues
and customers in
person entirely of their
volition. The senior
leadership team made an oļ¬cial commitment last year by
undertaking and publishing a "Smart working Pledge" that
could be found on the people section of its website.
Keeley notes,"The purpose of this pledge was to commit to
our employees, beyond the pandemic, that they are trusted
and empowered to work where they feel most productive.
We will remain mindful of their needs regardless of the
working environment they choose.ā
14. The Technological Step Up
Keeley states that DOCOMO Digital is in the business of
technology, supporting its customers and partners through
their digital transformation journeys. She says, "Technology
is central to everything we do. We ensure our teams have
access to the latest hardware and software tools they need
to do their work well. We have a very open-door and
transparent approach to evaluating new tools and
technology that colleagues recommend. We take pride in
our agile approach to experimenting with new technologies,
such as machine learning and artiļ¬cial intelligence."
In the next couple of years, DOCOMO Digital is evolving
to be a cloud-native business that will further accentuate its
ability to support customers and partners worldwide. It
thrives on helping people stay connected. It has tried,
App Stores
Telcos
OTTs & Digital Merchants
and more
+250 employees
Global tech support
60M+
Customer
base
$6B+
Annual
transaction volumes
23M+
Monthly active
users
100+
Active
merchants
15 ofļ¬ces worldwide
Regulatory & legal
compliance
15. tested, and implemented several
new solutions that provide its
teams with innovative new ways
to connect socially, collaborate
and manage projects across
borders.
Preparing for the
Subsequent Changes
Keeley says, "The one thing
that we all recognize is that the
world of work has changed
irrevocably. Flexible work will
continue to be the norm, and
empowering people with choice
will be crucial to hiring and
retaining the best talent. At the back
of the recent surge in attrition, also
referred to as the "Great Resignation,"
it is clear that people are looking for a
sense of purpose in their work beyond
professional gratiļ¬cation."
Thus, supporting people in acquiring new skills and
career transition is crucial, and it also boils it down to the
impact of your business beyond proļ¬t. That is why
companies that do well will be the ones that have a well-
articulated vision and mission with a verbal commitment to
sustainability.
Keeley mentions that with the advances in technology,
people are likely to see further augmentation of work with
either physical robots or robotic process automation,
implying that training the workforce of tomorrow for skills
that do not exist today. It will be a time of constant change,
and coaching people, especially managers, in qualities like
curiosity, humility, and resilience will become more critical.
Over the Horizon
DOCOMO Digital has a long-term commitment to the
professional development of its people. It encourages them
to acquire new skills based on their interest and aspirations,
providing them a series of learning interventions focused on
soft skills and leadership to support colleagues as they
become people managers.
Valuable Guidance
Keeley advises the next generation of aspiring business
leaders to seek good mentors actively. She says, "I have had
the good fortune of ļ¬nding some genuinely inspirational
mentors who helped me along my journey to becoming the
leader that I am today."
"They would also do well by having a spirit of
experimentation to test and learn from new ideas, using
evidence-based practice and an agile approach. People
should actively seek diverse cohorts and communities so
that they can appreciate perspectives and views that are
diļ¬erent from their own and can enrich their thinking,"
Keeley concludes.
