SlideShare uma empresa Scribd logo
1 de 30
Baixar para ler offline
Founder Communication
InnerSpace
Semira Rahemtulla & Joe Greenstein
Aug 12, 2016
Why are we doing this? (Part 1)
Why are we doing this? (Part 2)
One Big Idea
INTENT
Needs
Motives
Stories
Reality #2
IMPACT
Assumptions
Feelings
Responses
Reality #3
3 Realities (The “Net” Model)
The Net
BEHAVIOR
Verbal
Non-Verbal
Reality #1
Shared
Feelings & Emotions – Why??Feelings & Emotions – Why??
Self-Disclosure
Will I be less
liked,
respected,
influential
(leader-like)?
Is it relevant?
Will it further the
discussion – the
relationship?
Will others
use this
information
against me?
How will
others
see/assess/
judge me?
“What in
my ‘bubble’
should I
share?”
Self-Disclosure
“ VULNERABILITY IS
THE BIRTHPLACE
OF CONNECTION. ”
BRENÉ
BROWN
Authentic Leaders
“The single factor distinguishing top quartile
managers from bottom quartile managers
was strength of affection.”
--“Encouraging the Heart: A Leader’s Guide to Recognizing and Rewarding Others”,
Kouzes & Posner
Authentic Leaders
Photo by Woodleywonderworks [link]
Team & Culture
Photo by Woodleywonderworks [link]
Effective Teams
1. Participation
2. Collaboration
3. Cooperation (Commitment)
Research: All of these are correlated to
Group EQ
“Building Emotional Intelligence”, Wolfe & Druskat, Harvard Business Review, 2004
Photo by Woodleywonderworks [link]
“I’m starting to
feel defensive”
Inward
(my emotions)
Outward
(others’ emotions)
Emotional
Awareness
Emotional
Management
(“Regulation”)
“He seems to be
getting agitated”
• Take a deep breath
• “Could you give
me a sec?”
• Take a walk
“Are you ok?”
EQ (Individual)
High EQ individuals ≠ High EQ group
Group norms
determine group EQ
Photo by Woodleywonderworks [link]
Group EQ
Feedback & Influence
Photo:RobbieGrubbs
Can I give you some feedback?
Social situations ≈ Physical threats
Threat Response
So… how do we communicate feedback
while minimizing defensiveness?
INTENT
Needs
Motives
Stories
Reality #2
IMPACT
Assumptions
Feelings
Responses
Reality #3
3 Realities (The “Net” Model)
The Net
BEHAVIOR
Verbal
Non-Verbal
Reality #1
Shared
Benefits of Self-Disclosure / VulnerabilityHow to Give Effective Feedback
• “When you do [x]…”
Focus on specific, observable behavior
• "I feel [y]…”
Describe the impact of that behavior on you (disclosure)
• “Can you tell me what’s going on for you?”
Ask about the other person’s intentions and perspective
Stay on your side of the net!
Benefits of Self-Disclosure / VulnerabilityHow to Give Effective Feedback
Step 0: Emphasize mutual goals and positive intent.
What do you really want for this relationship?
Step 1: Ask permission.
“Our relationship is important to me, and there’s something on my mind—can I talk
to you about it?”
Step 2: Name the observable behavior
“When you did [x]…”
Step 3: Share your reaction (thoughts & feeling)
“…I felt [y], and my story is [z]”
Step 4: Ask for their perspective – and listen
“How do you see it? What was going on for you?”
Step 5: Do some collaborative problem-solving.
Decide together how to make things better. Design some experiments.
Benefits of Self-Disclosure / VulnerabilityLet’s try some examples…
1. Joe, you clearly don’t care about this presentation.
2. Joe, I noticed that you are looking at your phone. You are
clearly bored with this presentation.
3. Joe, I noticed that you are looking at your phone. I am
feeling anxious about what message that might send to
others in the room.
Benefits of Self-Disclosure / VulnerabilityHow to Give Effective Feedback
When you do [x]…
I feel [y == emotion] that / like
And my story is [z].
Can you tell me what’s going on for you?
Photo by Ana Karenina [link]
1:1 Feedback
#1 Factor for Happiness
on the Job:
Feeling appreciated
-- 2014 BCG/The Network survey of 200K employees
Benefits of Self-Disclosure / VulnerabilityFostering a culture of appreciation
1. Create a space for it
2. Lead by example
Benefits of Self-Disclosure / VulnerabilityReceiving Feedback
• Goal is understanding, not winning
– “Can you tell me more about that?"
– Restate what you’ve heard to confirm understanding
• Manage your own defensiveness
– Notice it
– Name it: “Affect Labeling”
• Gift mentality: Say “Thank you!”
Benefits of Self-Disclosure / VulnerabilityLast Reminder
Stay on your side of the net:
When you do [x]…
I feel [y]…
And my story is [z].
Can you tell me what’s going on for you?
Use the Vocabulary of Emotions.
Benefits of Self-Disclosure / VulnerabilitySuggested Topics For Feedback
Work Product
– Timeliness, quality, quantity,
focus area
Communication & Management
– Too much/little
– Choice of format
– Email etiquette
– Language choices,
communication style with others
– Transparency of project status,
hiring/firing/promotions
Role Modeling & Presence
– What energy do you feel from this
person?
– How do they impact others?
– What do they model well?
– Anything you worry about?
– Arrival/departure times
– How they speak/listen/act/dress
Fostering a feedback-rich culture
• Train your team on giving/receiving feedback
• Schedule feedback-focused 1:1s (or begin
1:1s with two-way feedback)
– And set expectations of others to do the same
Thanks, good-bye, and stay on
your side of the net 

Mais conteúdo relacionado

Mais procurados

Founder Communication Workshop March 2016
Founder Communication Workshop March 2016 Founder Communication Workshop March 2016
Founder Communication Workshop March 2016 Hannah Knapp
 
Founder Leadership Workshop
Founder Leadership WorkshopFounder Leadership Workshop
Founder Leadership WorkshopHannah Knapp
 
Founder Communication Workshop
Founder Communication WorkshopFounder Communication Workshop
Founder Communication WorkshopHannah Knapp
 
Science Exchange Communication Workshop Nov 2015
Science Exchange Communication Workshop Nov 2015Science Exchange Communication Workshop Nov 2015
Science Exchange Communication Workshop Nov 2015Hannah Knapp
 
Founder leadershipworkshop feb2018_contentonly
Founder leadershipworkshop feb2018_contentonlyFounder leadershipworkshop feb2018_contentonly
Founder leadershipworkshop feb2018_contentonlyHannah Knapp
 
Netflix Communication Workshop Nov 2015
Netflix Communication Workshop Nov 2015Netflix Communication Workshop Nov 2015
Netflix Communication Workshop Nov 2015Hannah Knapp
 
Founder Leadership Workshop
Founder Leadership Workshop Founder Leadership Workshop
Founder Leadership Workshop Hannah Knapp
 
Founder Leadership Workshop
Founder Leadership WorkshopFounder Leadership Workshop
Founder Leadership WorkshopHannah Knapp
 
Founder Leadership Workshop for Investors
Founder Leadership Workshop for InvestorsFounder Leadership Workshop for Investors
Founder Leadership Workshop for InvestorsBeth Powell
 
Founder Communication Workshop
Founder Communication WorkshopFounder Communication Workshop
Founder Communication WorkshopHannah Knapp
 
InnerSpace / RideCell Communication Workshop
InnerSpace / RideCell Communication Workshop InnerSpace / RideCell Communication Workshop
InnerSpace / RideCell Communication Workshop Hannah Knapp
 
Founder Communication Workshop YC Feb 21 2018
Founder Communication Workshop YC Feb 21 2018Founder Communication Workshop YC Feb 21 2018
Founder Communication Workshop YC Feb 21 2018Hannah Knapp
 
Founder Leadership Workshop
Founder Leadership WorkshopFounder Leadership Workshop
Founder Leadership WorkshopHannah Knapp
 
Founder Leadership Workshop
Founder Leadership WorkshopFounder Leadership Workshop
Founder Leadership WorkshopHannah Knapp
 
Founder Leadership Workshop YC alumni
Founder Leadership Workshop YC alumniFounder Leadership Workshop YC alumni
Founder Leadership Workshop YC alumniHannah Knapp
 
Founder Leadership Workshop
Founder Leadership Workshop Founder Leadership Workshop
Founder Leadership Workshop Hannah Knapp
 
Founder Leadership Workshop
Founder Leadership WorkshopFounder Leadership Workshop
Founder Leadership WorkshopHannah Knapp
 
Founder Leadership Workshop (First Round Capital)
Founder Leadership Workshop (First Round Capital)Founder Leadership Workshop (First Round Capital)
Founder Leadership Workshop (First Round Capital)Hannah Knapp
 
Founder Communication Workshop YC Feb 2018
Founder Communication Workshop YC Feb 2018Founder Communication Workshop YC Feb 2018
Founder Communication Workshop YC Feb 2018Hannah Knapp
 
InnerSpace / The Primary School Communication Workshop
InnerSpace / The Primary School Communication WorkshopInnerSpace / The Primary School Communication Workshop
InnerSpace / The Primary School Communication WorkshopHannah Knapp
 

Mais procurados (20)

Founder Communication Workshop March 2016
Founder Communication Workshop March 2016 Founder Communication Workshop March 2016
Founder Communication Workshop March 2016
 
Founder Leadership Workshop
Founder Leadership WorkshopFounder Leadership Workshop
Founder Leadership Workshop
 
Founder Communication Workshop
Founder Communication WorkshopFounder Communication Workshop
Founder Communication Workshop
 
Science Exchange Communication Workshop Nov 2015
Science Exchange Communication Workshop Nov 2015Science Exchange Communication Workshop Nov 2015
Science Exchange Communication Workshop Nov 2015
 
Founder leadershipworkshop feb2018_contentonly
Founder leadershipworkshop feb2018_contentonlyFounder leadershipworkshop feb2018_contentonly
Founder leadershipworkshop feb2018_contentonly
 
Netflix Communication Workshop Nov 2015
Netflix Communication Workshop Nov 2015Netflix Communication Workshop Nov 2015
Netflix Communication Workshop Nov 2015
 
Founder Leadership Workshop
Founder Leadership Workshop Founder Leadership Workshop
Founder Leadership Workshop
 
Founder Leadership Workshop
Founder Leadership WorkshopFounder Leadership Workshop
Founder Leadership Workshop
 
Founder Leadership Workshop for Investors
Founder Leadership Workshop for InvestorsFounder Leadership Workshop for Investors
Founder Leadership Workshop for Investors
 
Founder Communication Workshop
Founder Communication WorkshopFounder Communication Workshop
Founder Communication Workshop
 
InnerSpace / RideCell Communication Workshop
InnerSpace / RideCell Communication Workshop InnerSpace / RideCell Communication Workshop
InnerSpace / RideCell Communication Workshop
 
Founder Communication Workshop YC Feb 21 2018
Founder Communication Workshop YC Feb 21 2018Founder Communication Workshop YC Feb 21 2018
Founder Communication Workshop YC Feb 21 2018
 
Founder Leadership Workshop
Founder Leadership WorkshopFounder Leadership Workshop
Founder Leadership Workshop
 
Founder Leadership Workshop
Founder Leadership WorkshopFounder Leadership Workshop
Founder Leadership Workshop
 
Founder Leadership Workshop YC alumni
Founder Leadership Workshop YC alumniFounder Leadership Workshop YC alumni
Founder Leadership Workshop YC alumni
 
Founder Leadership Workshop
Founder Leadership Workshop Founder Leadership Workshop
Founder Leadership Workshop
 
Founder Leadership Workshop
Founder Leadership WorkshopFounder Leadership Workshop
Founder Leadership Workshop
 
Founder Leadership Workshop (First Round Capital)
Founder Leadership Workshop (First Round Capital)Founder Leadership Workshop (First Round Capital)
Founder Leadership Workshop (First Round Capital)
 
Founder Communication Workshop YC Feb 2018
Founder Communication Workshop YC Feb 2018Founder Communication Workshop YC Feb 2018
Founder Communication Workshop YC Feb 2018
 
InnerSpace / The Primary School Communication Workshop
InnerSpace / The Primary School Communication WorkshopInnerSpace / The Primary School Communication Workshop
InnerSpace / The Primary School Communication Workshop
 

Destaque

Know about Fuelling Carrier Billing Market
Know about Fuelling Carrier Billing MarketKnow about Fuelling Carrier Billing Market
Know about Fuelling Carrier Billing MarketMahindra Comviva
 
Hacking into gas stations : Cocon security conference
Hacking into gas stations : Cocon security conference Hacking into gas stations : Cocon security conference
Hacking into gas stations : Cocon security conference Suraj Pratap
 
Micro ftir4-measuring crystallinity
Micro ftir4-measuring crystallinityMicro ftir4-measuring crystallinity
Micro ftir4-measuring crystallinityJohn Donohue
 
Founder Leadership Workshop Aug 2015
Founder Leadership Workshop Aug 2015Founder Leadership Workshop Aug 2015
Founder Leadership Workshop Aug 2015Hannah Knapp
 
Pampered Panels (commercial)
Pampered Panels (commercial)Pampered Panels (commercial)
Pampered Panels (commercial)Debbie Jorgensen
 
Blogweet- Peppertap #YaadAya Influencer Campaign
Blogweet- Peppertap #YaadAya Influencer CampaignBlogweet- Peppertap #YaadAya Influencer Campaign
Blogweet- Peppertap #YaadAya Influencer CampaignBlogweet
 
10 Most Effective Big Data Technologies
10 Most Effective Big Data Technologies10 Most Effective Big Data Technologies
10 Most Effective Big Data TechnologiesMahindra Comviva
 
Civil Eng CV English
Civil Eng  CV EnglishCivil Eng  CV English
Civil Eng CV EnglishAhmed Marzouk
 
Language policy in India: A Voyage from Ancient India to Modern India
Language policy in India: A Voyage from Ancient India to Modern IndiaLanguage policy in India: A Voyage from Ancient India to Modern India
Language policy in India: A Voyage from Ancient India to Modern IndiaHathib KK
 

Destaque (16)

Low Fat Zone
Low Fat ZoneLow Fat Zone
Low Fat Zone
 
Know about Fuelling Carrier Billing Market
Know about Fuelling Carrier Billing MarketKnow about Fuelling Carrier Billing Market
Know about Fuelling Carrier Billing Market
 
Mfb 13
Mfb 13Mfb 13
Mfb 13
 
Album de justin
Album de justinAlbum de justin
Album de justin
 
Hacking into gas stations : Cocon security conference
Hacking into gas stations : Cocon security conference Hacking into gas stations : Cocon security conference
Hacking into gas stations : Cocon security conference
 
Micro ftir4-measuring crystallinity
Micro ftir4-measuring crystallinityMicro ftir4-measuring crystallinity
Micro ftir4-measuring crystallinity
 
Founder Leadership Workshop Aug 2015
Founder Leadership Workshop Aug 2015Founder Leadership Workshop Aug 2015
Founder Leadership Workshop Aug 2015
 
Pampered Panels (commercial)
Pampered Panels (commercial)Pampered Panels (commercial)
Pampered Panels (commercial)
 
Blogweet- Peppertap #YaadAya Influencer Campaign
Blogweet- Peppertap #YaadAya Influencer CampaignBlogweet- Peppertap #YaadAya Influencer Campaign
Blogweet- Peppertap #YaadAya Influencer Campaign
 
SBA Group
SBA GroupSBA Group
SBA Group
 
QA/QC Manager-Civil
QA/QC Manager-Civil QA/QC Manager-Civil
QA/QC Manager-Civil
 
Ebilane Felix Portfolio
Ebilane Felix PortfolioEbilane Felix Portfolio
Ebilane Felix Portfolio
 
10 Most Effective Big Data Technologies
10 Most Effective Big Data Technologies10 Most Effective Big Data Technologies
10 Most Effective Big Data Technologies
 
E wallet- final
E wallet- finalE wallet- final
E wallet- final
 
Civil Eng CV English
Civil Eng  CV EnglishCivil Eng  CV English
Civil Eng CV English
 
Language policy in India: A Voyage from Ancient India to Modern India
Language policy in India: A Voyage from Ancient India to Modern IndiaLanguage policy in India: A Voyage from Ancient India to Modern India
Language policy in India: A Voyage from Ancient India to Modern India
 

Semelhante a Founder Leadership Workshop

Bloomberg Beta Founder Communication Workshop June 19, 2018
Bloomberg Beta Founder Communication Workshop June 19, 2018Bloomberg Beta Founder Communication Workshop June 19, 2018
Bloomberg Beta Founder Communication Workshop June 19, 2018Hannah Knapp
 
Founder Communication Workshop April 2016 (500 Startups)
Founder Communication Workshop April 2016 (500 Startups)Founder Communication Workshop April 2016 (500 Startups)
Founder Communication Workshop April 2016 (500 Startups)Hannah Knapp
 
Founder Communication Workshop May 18, 2018
Founder Communication Workshop May 18, 2018Founder Communication Workshop May 18, 2018
Founder Communication Workshop May 18, 2018Hannah Knapp
 
InnerSpace / Able Health Communication Workshop
InnerSpace / Able Health Communication Workshop InnerSpace / Able Health Communication Workshop
InnerSpace / Able Health Communication Workshop Hannah Knapp
 
InnerSpace Founder Communication Workshop June 23, 2017
InnerSpace Founder Communication Workshop June 23,  2017InnerSpace Founder Communication Workshop June 23,  2017
InnerSpace Founder Communication Workshop June 23, 2017Hannah Knapp
 
Founder Leadership Workshop
Founder Leadership WorkshopFounder Leadership Workshop
Founder Leadership WorkshopHannah Knapp
 
Founder Leadership Workshop Feb 2016
Founder Leadership Workshop Feb 2016Founder Leadership Workshop Feb 2016
Founder Leadership Workshop Feb 2016Hannah Knapp
 
Zeus Communication Workshop
Zeus Communication WorkshopZeus Communication Workshop
Zeus Communication Workshopsrahemtulla
 
Founder Leadership Workshop
Founder Leadership WorkshopFounder Leadership Workshop
Founder Leadership WorkshopHannah Knapp
 
Communication workshop circlemedical_contentonly_jan2016
Communication workshop circlemedical_contentonly_jan2016Communication workshop circlemedical_contentonly_jan2016
Communication workshop circlemedical_contentonly_jan2016Hannah Knapp
 
Founder Leadership Workshop Oct 2015
Founder Leadership Workshop Oct 2015Founder Leadership Workshop Oct 2015
Founder Leadership Workshop Oct 2015Hannah Knapp
 

Semelhante a Founder Leadership Workshop (11)

Bloomberg Beta Founder Communication Workshop June 19, 2018
Bloomberg Beta Founder Communication Workshop June 19, 2018Bloomberg Beta Founder Communication Workshop June 19, 2018
Bloomberg Beta Founder Communication Workshop June 19, 2018
 
Founder Communication Workshop April 2016 (500 Startups)
Founder Communication Workshop April 2016 (500 Startups)Founder Communication Workshop April 2016 (500 Startups)
Founder Communication Workshop April 2016 (500 Startups)
 
Founder Communication Workshop May 18, 2018
Founder Communication Workshop May 18, 2018Founder Communication Workshop May 18, 2018
Founder Communication Workshop May 18, 2018
 
InnerSpace / Able Health Communication Workshop
InnerSpace / Able Health Communication Workshop InnerSpace / Able Health Communication Workshop
InnerSpace / Able Health Communication Workshop
 
InnerSpace Founder Communication Workshop June 23, 2017
InnerSpace Founder Communication Workshop June 23,  2017InnerSpace Founder Communication Workshop June 23,  2017
InnerSpace Founder Communication Workshop June 23, 2017
 
Founder Leadership Workshop
Founder Leadership WorkshopFounder Leadership Workshop
Founder Leadership Workshop
 
Founder Leadership Workshop Feb 2016
Founder Leadership Workshop Feb 2016Founder Leadership Workshop Feb 2016
Founder Leadership Workshop Feb 2016
 
Zeus Communication Workshop
Zeus Communication WorkshopZeus Communication Workshop
Zeus Communication Workshop
 
Founder Leadership Workshop
Founder Leadership WorkshopFounder Leadership Workshop
Founder Leadership Workshop
 
Communication workshop circlemedical_contentonly_jan2016
Communication workshop circlemedical_contentonly_jan2016Communication workshop circlemedical_contentonly_jan2016
Communication workshop circlemedical_contentonly_jan2016
 
Founder Leadership Workshop Oct 2015
Founder Leadership Workshop Oct 2015Founder Leadership Workshop Oct 2015
Founder Leadership Workshop Oct 2015
 

Mais de Hannah Knapp

YC Founder Communication Workshop July 23, 2018
YC Founder Communication Workshop July 23, 2018YC Founder Communication Workshop July 23, 2018
YC Founder Communication Workshop July 23, 2018Hannah Knapp
 
Design Thinking for Your Team
Design Thinking for Your TeamDesign Thinking for Your Team
Design Thinking for Your TeamHannah Knapp
 
Communication Workshop
Communication WorkshopCommunication Workshop
Communication WorkshopHannah Knapp
 
Communication Workshop
Communication WorkshopCommunication Workshop
Communication WorkshopHannah Knapp
 
Listening workshop
Listening workshopListening workshop
Listening workshopHannah Knapp
 
How Great Leaders Listen
How Great Leaders ListenHow Great Leaders Listen
How Great Leaders ListenHannah Knapp
 
Workshop on Building Trust and Listening
Workshop on Building Trust and ListeningWorkshop on Building Trust and Listening
Workshop on Building Trust and ListeningHannah Knapp
 
Behavioral Science of a High-Performance Culture
Behavioral Science of a High-Performance CultureBehavioral Science of a High-Performance Culture
Behavioral Science of a High-Performance CultureHannah Knapp
 
InnerSpace / NRI Communication Workshop
InnerSpace / NRI Communication WorkshopInnerSpace / NRI Communication Workshop
InnerSpace / NRI Communication WorkshopHannah Knapp
 
InnerSpace / Stripe Communication Workshop
InnerSpace / Stripe Communication WorkshopInnerSpace / Stripe Communication Workshop
InnerSpace / Stripe Communication WorkshopHannah Knapp
 

Mais de Hannah Knapp (10)

YC Founder Communication Workshop July 23, 2018
YC Founder Communication Workshop July 23, 2018YC Founder Communication Workshop July 23, 2018
YC Founder Communication Workshop July 23, 2018
 
Design Thinking for Your Team
Design Thinking for Your TeamDesign Thinking for Your Team
Design Thinking for Your Team
 
Communication Workshop
Communication WorkshopCommunication Workshop
Communication Workshop
 
Communication Workshop
Communication WorkshopCommunication Workshop
Communication Workshop
 
Listening workshop
Listening workshopListening workshop
Listening workshop
 
How Great Leaders Listen
How Great Leaders ListenHow Great Leaders Listen
How Great Leaders Listen
 
Workshop on Building Trust and Listening
Workshop on Building Trust and ListeningWorkshop on Building Trust and Listening
Workshop on Building Trust and Listening
 
Behavioral Science of a High-Performance Culture
Behavioral Science of a High-Performance CultureBehavioral Science of a High-Performance Culture
Behavioral Science of a High-Performance Culture
 
InnerSpace / NRI Communication Workshop
InnerSpace / NRI Communication WorkshopInnerSpace / NRI Communication Workshop
InnerSpace / NRI Communication Workshop
 
InnerSpace / Stripe Communication Workshop
InnerSpace / Stripe Communication WorkshopInnerSpace / Stripe Communication Workshop
InnerSpace / Stripe Communication Workshop
 

Último

Analysis Of FaarmTech | BBA | Business Plan
Analysis Of FaarmTech | BBA | Business PlanAnalysis Of FaarmTech | BBA | Business Plan
Analysis Of FaarmTech | BBA | Business Planmohsinrai101
 
Establishing An Enterprise and Project Management.pptx
Establishing An Enterprise and Project Management.pptxEstablishing An Enterprise and Project Management.pptx
Establishing An Enterprise and Project Management.pptxshrinivas kulkarni
 
HDPE Pipe Fittings Manufacturer and Supplier
HDPE Pipe Fittings Manufacturer and SupplierHDPE Pipe Fittings Manufacturer and Supplier
HDPE Pipe Fittings Manufacturer and SupplierBhavin Kanani
 
Path to Traditional Pub - BookFest 2024 presentation - 03-23-2024.pdf
Path to Traditional Pub - BookFest 2024 presentation - 03-23-2024.pdfPath to Traditional Pub - BookFest 2024 presentation - 03-23-2024.pdf
Path to Traditional Pub - BookFest 2024 presentation - 03-23-2024.pdfContent Strategy Inc.
 
Institutions Supporting Small Business Enterprises.pptx
Institutions Supporting Small Business Enterprises.pptxInstitutions Supporting Small Business Enterprises.pptx
Institutions Supporting Small Business Enterprises.pptxshrinivas kulkarni
 
How To Get Rich With Bitcoin Even If You Have No Clue About Technology
How To Get Rich With Bitcoin Even If You Have No Clue About TechnologyHow To Get Rich With Bitcoin Even If You Have No Clue About Technology
How To Get Rich With Bitcoin Even If You Have No Clue About Technologyzaidashadali00
 

Último (6)

Analysis Of FaarmTech | BBA | Business Plan
Analysis Of FaarmTech | BBA | Business PlanAnalysis Of FaarmTech | BBA | Business Plan
Analysis Of FaarmTech | BBA | Business Plan
 
Establishing An Enterprise and Project Management.pptx
Establishing An Enterprise and Project Management.pptxEstablishing An Enterprise and Project Management.pptx
Establishing An Enterprise and Project Management.pptx
 
HDPE Pipe Fittings Manufacturer and Supplier
HDPE Pipe Fittings Manufacturer and SupplierHDPE Pipe Fittings Manufacturer and Supplier
HDPE Pipe Fittings Manufacturer and Supplier
 
Path to Traditional Pub - BookFest 2024 presentation - 03-23-2024.pdf
Path to Traditional Pub - BookFest 2024 presentation - 03-23-2024.pdfPath to Traditional Pub - BookFest 2024 presentation - 03-23-2024.pdf
Path to Traditional Pub - BookFest 2024 presentation - 03-23-2024.pdf
 
Institutions Supporting Small Business Enterprises.pptx
Institutions Supporting Small Business Enterprises.pptxInstitutions Supporting Small Business Enterprises.pptx
Institutions Supporting Small Business Enterprises.pptx
 
How To Get Rich With Bitcoin Even If You Have No Clue About Technology
How To Get Rich With Bitcoin Even If You Have No Clue About TechnologyHow To Get Rich With Bitcoin Even If You Have No Clue About Technology
How To Get Rich With Bitcoin Even If You Have No Clue About Technology
 

Founder Leadership Workshop

  • 2. Why are we doing this? (Part 1)
  • 3. Why are we doing this? (Part 2)
  • 5. INTENT Needs Motives Stories Reality #2 IMPACT Assumptions Feelings Responses Reality #3 3 Realities (The “Net” Model) The Net BEHAVIOR Verbal Non-Verbal Reality #1 Shared
  • 6. Feelings & Emotions – Why??Feelings & Emotions – Why??
  • 7. Self-Disclosure Will I be less liked, respected, influential (leader-like)? Is it relevant? Will it further the discussion – the relationship? Will others use this information against me? How will others see/assess/ judge me? “What in my ‘bubble’ should I share?” Self-Disclosure
  • 8. “ VULNERABILITY IS THE BIRTHPLACE OF CONNECTION. ” BRENÉ BROWN
  • 9. Authentic Leaders “The single factor distinguishing top quartile managers from bottom quartile managers was strength of affection.” --“Encouraging the Heart: A Leader’s Guide to Recognizing and Rewarding Others”, Kouzes & Posner Authentic Leaders
  • 10. Photo by Woodleywonderworks [link] Team & Culture
  • 11. Photo by Woodleywonderworks [link] Effective Teams 1. Participation 2. Collaboration 3. Cooperation (Commitment) Research: All of these are correlated to Group EQ “Building Emotional Intelligence”, Wolfe & Druskat, Harvard Business Review, 2004
  • 12. Photo by Woodleywonderworks [link] “I’m starting to feel defensive” Inward (my emotions) Outward (others’ emotions) Emotional Awareness Emotional Management (“Regulation”) “He seems to be getting agitated” • Take a deep breath • “Could you give me a sec?” • Take a walk “Are you ok?” EQ (Individual)
  • 13. High EQ individuals ≠ High EQ group Group norms determine group EQ Photo by Woodleywonderworks [link] Group EQ
  • 15. Photo:RobbieGrubbs Can I give you some feedback?
  • 16. Social situations ≈ Physical threats Threat Response
  • 17. So… how do we communicate feedback while minimizing defensiveness?
  • 18. INTENT Needs Motives Stories Reality #2 IMPACT Assumptions Feelings Responses Reality #3 3 Realities (The “Net” Model) The Net BEHAVIOR Verbal Non-Verbal Reality #1 Shared
  • 19. Benefits of Self-Disclosure / VulnerabilityHow to Give Effective Feedback • “When you do [x]…” Focus on specific, observable behavior • "I feel [y]…” Describe the impact of that behavior on you (disclosure) • “Can you tell me what’s going on for you?” Ask about the other person’s intentions and perspective Stay on your side of the net!
  • 20. Benefits of Self-Disclosure / VulnerabilityHow to Give Effective Feedback Step 0: Emphasize mutual goals and positive intent. What do you really want for this relationship? Step 1: Ask permission. “Our relationship is important to me, and there’s something on my mind—can I talk to you about it?” Step 2: Name the observable behavior “When you did [x]…” Step 3: Share your reaction (thoughts & feeling) “…I felt [y], and my story is [z]” Step 4: Ask for their perspective – and listen “How do you see it? What was going on for you?” Step 5: Do some collaborative problem-solving. Decide together how to make things better. Design some experiments.
  • 21. Benefits of Self-Disclosure / VulnerabilityLet’s try some examples… 1. Joe, you clearly don’t care about this presentation. 2. Joe, I noticed that you are looking at your phone. You are clearly bored with this presentation. 3. Joe, I noticed that you are looking at your phone. I am feeling anxious about what message that might send to others in the room.
  • 22. Benefits of Self-Disclosure / VulnerabilityHow to Give Effective Feedback When you do [x]… I feel [y == emotion] that / like And my story is [z]. Can you tell me what’s going on for you?
  • 23. Photo by Ana Karenina [link] 1:1 Feedback
  • 24. #1 Factor for Happiness on the Job: Feeling appreciated -- 2014 BCG/The Network survey of 200K employees
  • 25. Benefits of Self-Disclosure / VulnerabilityFostering a culture of appreciation 1. Create a space for it 2. Lead by example
  • 26. Benefits of Self-Disclosure / VulnerabilityReceiving Feedback • Goal is understanding, not winning – “Can you tell me more about that?" – Restate what you’ve heard to confirm understanding • Manage your own defensiveness – Notice it – Name it: “Affect Labeling” • Gift mentality: Say “Thank you!”
  • 27. Benefits of Self-Disclosure / VulnerabilityLast Reminder Stay on your side of the net: When you do [x]… I feel [y]… And my story is [z]. Can you tell me what’s going on for you? Use the Vocabulary of Emotions.
  • 28. Benefits of Self-Disclosure / VulnerabilitySuggested Topics For Feedback Work Product – Timeliness, quality, quantity, focus area Communication & Management – Too much/little – Choice of format – Email etiquette – Language choices, communication style with others – Transparency of project status, hiring/firing/promotions Role Modeling & Presence – What energy do you feel from this person? – How do they impact others? – What do they model well? – Anything you worry about? – Arrival/departure times – How they speak/listen/act/dress
  • 29. Fostering a feedback-rich culture • Train your team on giving/receiving feedback • Schedule feedback-focused 1:1s (or begin 1:1s with two-way feedback) – And set expectations of others to do the same
  • 30. Thanks, good-bye, and stay on your side of the net 

Notas do Editor

  1. Introduce ourselves here “as founders of this non-profit we’ve been doing this workshop w/ 500ish founders in the past 15months; first time w/ investors”
  2. “We believe these skills help founders build more successful companies”
  3. Our leaders matter In addition to being financially successful, we think the way we run companies matters -- wiser, more compassionate leaders who are skilled in their relationships w/ themselves & others are important to the world, & SV needs to lead the way - not just in the tech we develop but in how we develop people In our founder groups this where I usually talk abut how important building a team that brought out the best in each other was for me personally. But I will tell you guys, the real reason we are doing this work is because we believe that leaders matter. We believe we have entered a period where our biggest challenge as a species will be our ability to interact with each other wisely and manage the incredible power we are about to have. And in our corner of the world, you guys are the mentors for that next generation of leaders. So if anything we do here today is useful for you in your capacity as a role model and influencer of future leaders – that will make our day worthwhile.
  4. ***feelings & emotions music has treble and clef 1. if you only have cognition and words without feelings, you don't have the full score, the full story 2. most of the time, people are "leaky" -- however they are feeling, they are emoting non-verbally. incongruence btwn words v behavior comes at the expense of credibility. therefore want congruence (so you dont want *only* thoughts or *only* feelings -- you want to communicate both) 3. "there's no room for feelings in business" -- is inspiring pple important in business? how do you inspire people without making them feel something?  important for motivation  Suppressing leads to lack of congruence – we are leaky.
  5. “…highest-performing managers show more warmth and fondness towards others than do the bottom 25%. They get closer to people, they’re significantly more open in sharing thoughts and feelings than their low-performing counterparts. Note that they also scored high on “thinking” and a need to have power and influence over others, but that didn’t distinguish them from the bottom quartile.
  6. Awareness & Regulation Within the group and with other groups (in relationship to other groups)
  7. -rest of the workshop is on feedback & influence in 2 parts
  8. Why is feedback scary? [discussion] -can feel like an attack -other person can feel controlled -other person can get defensive, have feelings hurt  It’s “scary” but doesn’t pose any physical threat to us (most of the time!), so there must be something going on our in brains that are making us scared of giving critical feedback
  9. -our brains use the same wiring to respond to social threats as they do physical threats -same reactions: sweating, heart racing, but also cognitively our ability to think clearly, rationally, creatively goes way down, and emotionally we’re quicker to negative feelings – anger, annoyance, frustration (not the ideal setup for skillfully navigating a delicate social situation, but that’s what we’re working with) -
  10. Inarguably true Disclosure -> empathy
  11. Name the emotion -ignoring the emotion or not naming it leaves out >50% of the story -gives the other person a chance to feel empathy for you
  12. Setting the Context for Feedback Groundrules Discussion (What groundrules would help me be an effective participant in giving and receiving feedback)   Organize folks so that each person has two people they work with/know well Give them time to plan feedback with each Bring them back and do “speed dating” format feedback– two rounds so that every person has done it twice Facilitator calls out time for switching "Second conversation" about feedback
  13. Complimentary feedback: -Single biggest missed opportunity is building stronger relationships We think positive things about our colleagues, peers, and loved ones all the time but don’t say them Why do it? -encourage the good stuff -there is a relationship “bank account”- Gottman - ideal ratio of positive to negative interactions (5:1) And you want that bank account to have something in it for when you do have critical feedback to give b/c the context of your relationship does matter for delivering tough feedback.  So let’s talk about constructive feedback