Join Ingenico's Mark Bunney and Visa's Cindy Kohler as they talk about contactless payments and how it is transforming the world of payments.

1. WEBINAR
CONTACTLESS PAYMENTS:
A SECURE, FASTER WAY TO PAY

2. Forward looking statements and disclaimers
This presentation may contain forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. These
statements can be identified by the terms “objective,” “goal,” “strategy,” “opportunities,” “continue," “can,” "will" and other similar references to the
future. Examples of such forward-looking statements may include, but are not limited to, statements we make about our corporate strategy and
product goals, plans and objectives. By their nature, forward-looking statements: (i) speak only as of the date they are made, (ii) are neither statements
of historical fact nor guarantees of future performance and (iii) are subject to risks, uncertainties, assumptions and changes in circumstances that are
difficult to predict or quantify. Therefore, actual results could differ materially and adversely from those forward-looking statements because of a
variety of factors, including the following: macroeconomic and industry factors such as currency exchange rates, global economic, political, health and
other conditions, competitive pressure on customer pricing and in the payments industry generally, material changes in our customers' performance
compared to our estimates; systemic developments such as disruption of our transaction processing systems or the inability to process transactions
efficiently, account data breaches involving card data stored by us or third parties, increased fraudulent and other illegal activity involving our cards;
and the other factors discussed under the heading "Risk Factors” in our most recent Annual Report on Form 10-K and our most recent Quarterly
Reports on Form 10-Q. You should not place undue reliance on such statements. Unless required to do so by law, we do not intend to update or revise
any forward-looking statement, because of new information or future developments or otherwise.
Studies, survey results, research, recommendations, and opportunity assessments are provided for informational purposes only and should not be
relied upon for marketing, legal, regulatory or other advice. Recommendations and opportunities should be independently evaluated in light of your
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recommendations, opportunity assessments, or other information, including errors of any kind, or any assumptions or conclusions you might draw
from their use. Except where statistically significant differences are specifically noted, survey results should be considered directional only.
All brand names and logos are the property of their respective owners, are used for identification purposes only, and do not imply product
endorsement or affiliation with Visa
Visa Confidential – Client Use Only

3. Forward looking statements and disclaimer
This presentation is furnished to you solely in your capacity as a customer of Visa Inc. and/or a participant in the Visa payments system. By accepting
this presentation, you acknowledge that the information contained herein (the “Information”) is confidential and subject to the confidentiality
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the Visa payments system. Please be advised that the Information may constitute material non public information under U.S. federal securities laws and
that purchasing or selling securities of Visa Inc. while being aware of material non public information would constitute a violation of applicable U.S.
federal securities laws.
Note: Survey results, research and recommended practice recommendations are intended for informational purposes only and should not be relied
upon for marketing, legal, technical, tax, financial or other advice. When implementing any new strategy or practice, you should consult with your
legal counsel to determine what laws and regulations may apply to your specific circumstances. Visa is not responsible for your use of the information,
including errors of any kind, or any assumptions or conclusions you might draw from its use.

4. | AGENDA
A. Introductions
‒ Speaker Intros
‒ About Ingenico
B. Evolution of Contactless Payments
C. Contactless Payments Use Cases
D. Case Study from National Grocery Chain
E. Implementation Best Practices
F. Additional, Enhanced Features

5. INTRODUCTIONSA

6. Speaker Introduction
Cindy Kohler
Tap to Pay, Sr. Director,
Consumer Solutions
VISA
Mark Bunney
Director, Go-to-Market Strategy
Ingenico Group, North America

7. 170 COUNTRIES 88 SITES WORLDWIDE +8000 EMPLOYEES
$M3,690
2019 revenue
€M3,370 +30M
terminals
deployed
25
R&D
centers
+5bn
Transactions
processed
$M663
EBITDA
€M606
$M237
Net profit (Group share)
vs $M206 in 2018
$M338
Free Cash Flow
€M309
Ingenico Group is a partner to financial institutions, e-commerce, small merchants and major retailers.
They all have one thing in common: they trust us to guarantee the reliability and fluidity
of payments, which is essential for securing purchases.
GLOBAL COMPANY
We take the learnings from the world and apply them to your solutions!

8. EVOLUTION OF
CONTACTLESS PAYMENTS
B

9. CONTACTLESS OVERVIEW
9

10. CONTACTLESS ADOPTION
Sources: Global Payment Trends, Worldpay – Jan 2020 NFC Terminal Forecast, Berg Insight – Global Data 2019

11. 9 of the top 10 issuers are rolling out
contactless cards to consumers
190M contactless cards have been
issued as of April 2020
300M contactless cards expected by
the end of 2020
The U.S. has
the most
contactless
cards of any
country
globally
Source: VisaNet Data March 2020, U.S.
U.S. TAP TO PAY MOMENTUM
Over 250 of the top 300 F2F merchants
accept contactless payments
Visa Confidential – Client Use Only

12. In March,
31 million Americans tapped a card or mobile device
(a 50% increase from 6 months prior)
Source: VisaNet Data March 2020
Visa Confidential – Client Use Only

13. • Consumers have shifted their spend towards everyday segments (food and grocery)
• Increased use of tap to pay within key segments (food and grocery, drug store) pointing to increased
adoption among consumers
Source: VisaNet Data, February - May2020
U.S. Penetration Has Increased in Essential Spend Categories
U.S. Tap to Pay Penetration
Food and Grocery Segment
U.S. Tap to Pay Penetration
Drug Store and Pharmacy
Visa Confidential – Client Use Only

14. Of surveyed consumers who are new
to contactless payments report they
will continue to use this payment
method after the pandemic1
70%
Of surveyed consumers said they
tapped to pay more often due to
COVID-19244%
Of surveyed consumers are
concerned about touching payment
readers280%
Of surveyed consumers have
started using contactless payments
since COVID-19 was declared a
global pandemic1
30%
Of surveyed consumers are
motivated to apply for a card with
contactless functionality280%
Increase in contactless conversation
in the U.S. 32060%
1. PaymentsJournal (NFC cards, smartphones, and wearables)
2. *Visa Commissioned Study COVID-19 Contactless Messaging – Market Research & Insights April 23rd- April 30th, 2020
3. Source: Infegy Atlas | February 23 - May 23, 2020 | Query: contactless OR “tap to pay” NOT (delivery OR “pick-up” OR pickup OR deliveries OR delivered OR “picked up” OR delivering OR
“picking up” OR “contactless ordering” OR “contactless elevator”) | Language: English | Platforms: Facebook, Instagram, Twitter | Location: United States
In Light of COVID-19, Consumer Demand For Tap to Pay
Has Grown Significantly

15. Customers shopping at locations with proper signage
report that it helps to clarify the tap to pay process
and improves their overall experience…
Source: IPSOS data September 2019
Signage Impacts the Customer Experience
“The transaction was
extremely easy to complete
because the payment
system prompted me with
instructions on how to pay.”
“The screen on the card
reader gave prompt
instructions for how to
pay, and it told you
when the transaction
was complete, so it was
very easy to pay.”
“The transaction worked
smoothly and no errors
occurred. The terminal
screen made it very easy
to see what forms of
payment were
accepted.”
While customers shopping at locations
without signage expressed confusion
“The process was easy but
mainly because I have
conducted this type of
purchase before so I knew
how it worked. It was not
obvious based on the
information provided on
the screen.”
“It was hard to tell if
contactless pay would be
accepted. Since there was
no symbol, I thought the
contactless method was
not going to work, but
once I held the card over
the screen it worked.”

16. EXPLORING THE
POSSIBILITIES
CONTACTLESS USE CASES
C

17. Exploring the Possibilities
Leveraging Contactless in Various Verticals
Payment meeting the
customer on their terms.
Table Service
Quick Service
Curbside
Drive-thru
Restaurants
Payment devices to create
a frictionless experience.
Mass Merchants - Retail
Food & Drug/Convenience
Specialty Stores
Mobile Retail
Retail
Payment flexibility at the
point of care.
Clinics
Waiting Rooms
Patient Care
Pharmacy
Healthcare
Payment where the guest
is in control.
Check-in
Pool-side
Spa/Gym/Golf
Bellhop
Hotel & Lodging

18. CONTACTLESS USE CASES / TRANSPORTATION

19. Contactless Use Cases /
Self-Service
Improve the Drive-Thru & Curbside Pickup
experience.
- Payment devices integrated into the lane
- Contactless only solutions
- Full payment options
- Driving simplicity and efficiency

20. CASE STUDY
NATIONAL GROCERY CHAIN
SUCCESSFULLY ENABLES
CONTACTLESS
D

21. CASE STUDY
National Grocery Chain Successfully Enables Contactless
Taking payment to the next level!
Challenge / Opportunity
• National grocery chain with 1,200+ locations
• In light of the pandemic, both merchant and customers wanted:
o Quicker transactions
o Safer transactions
o More flexibility to pay multiple ways
Solution
• Ingenico in Lane Solutions
• Partnered with their POS integrator
Results – Rolled out April 2020
• Reduced amount of contact with payment terminal
• Faster transactions
• E-Wallet loyalty support
• Enhanced brand image
• Elevated the customer experience

22. CONTACTLESS
IMPLEMENTATION BEST PRACTICES
E

23. CONTACTLESS PAYMENTS / IMPLEMENTATION BEST PRACTICES
• Identify your needs
• How can you improve the customer experience
• Test options to understand experience customers will
eventually have
• Determine integrations and certifications
• Educate and train staff
• Inform customers with signage / screen

24. Continued Focus on Improving the Consumer Experience
Ensure at payment moment consumers
know they can “tap” by showing the
symbol and including “tap” language
3
No signature prompt6
Show consumer payment options on or
around terminals before a choice is
required via decals and welcome screen
2
Payment completion validation54 Acknowledgement payment type worked
Tap to pay
Consumer walks in store & should
know payment options immediately1

25. The logistics
No Signature Requirement
In 2018, Visa removed the requirement for EMV-enabled merchants to capture
signature for all transactions, now it applies to transactions across all interfaces at
EMV-capable devices (i.e. Tap, insert, swipe).
For tap to pay enabled merchants, removing signature can increase throughput
speed. Easily suppress or turn-off the signature prompt.
Issuers can no longer submit retrieval requests for transactions.
Merchants are no longer required to capture and validate a signature as a
cardholder verification method (CVM), nor store receipts.
Dispute rights tied directly to the lack of signature capture were eliminated.

26. For U.S. contactless
transactions, there is
no cardholder
verification method
(CVM) limit required
for EMV terminals.
Know U.S. Contactless Limits
Do you know U.S. Visa contactless limits?
Distinguishing between different types of limits for contactless transactions
Cardholder Verification Method
(CVM) Limit
Transactions above this amount may
require cardholder verification for a
contactless transaction.
U.S. Recommendations: Set to zero
with Quick Chip; optionally set limit if
no Quick Chip. There is no limit
required for EMV terminals. If
merchant elects to use a limit, use a
high value (i.e. $200).
Reader Contactless Floor Limit
Transactions above this amount
require an online authorization by the
card issuer.
U.S. Recommendations: Set to zero.
VISA Easy Payment Services (VEPS)
Limit
Transactions that qualify under VEPS
program do not require CVM.
U.S. Recommendations: Refer to Visa
Rules for requirements related to VEPS,
including transaction value thresholds
Contactless Transaction Limit
Transactions above this amount are
terminated and must be processed
using a different interface. Not
supported in the U.S. or globally.
U.S. Recommendations: Disable or
set to maximum amount.

27. Visit merchantsignage.visa.com for more options and materials
Tap to Pay Assets Available For Free
Online you can find:
• Branded and brand agnostic window decals, terminal stickers,
table mats, and table tents available for free
• Downloadable tap to pay best practice guides and employee
training materials

28. HOW TO LEVERAGE CONTACTLESS
FOR ADDITIONAL FEATURES
E

29. OPTIMIZING THE CHECKOUT WITH LOYALTY & VALUE ADDED SERVICES
Merchants can benefit from:
Easy Customer Enrollment Drive Active Use
Maximize consumer
engagement
Ensure Data Accuracy
NFC-enabled passes support store, rewards, and gift cards
• Card never gets left at home
• Card is automatically selected
• Easily accrue and redeem benefits
• Secured with two-factor authentication

30. KEY TAKEAWAYS
Value for the Consumer
Convenient & easy-to-use • Enhances customer experience • Faster service • Enable better engagement with the merchant
Value for the Merchant
Offer new ways to take EMV payments with consumers • Brand protection based on increased security • Create new ways to
engage with the consumer • Delivering an optimal tap to pay experience

32. THANK
YOU!