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Psychologically Safe Process Evolution in a Flat Structure

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Video and slides synchronized, mp3 and slide download available at URL http://bit.ly/2m5lHDm.

Christopher Lucian shares practical ideas on how to add evolutionary management and process iteration into a company, such as establishing a safe environment for collaboration, encouraging new ideas to emerge, decentralizing the process, identifying good and bad patterns by relating to successes and failures, escape complacency by allowing the good ideas to flourish, and more. Filmed at qconnewyork.com.

Christopher Lucian is the director of software development at Hunter Industries and a founder of mob programming. He is passionate about the advancement of software craftsmanship and machine learning.

Publicada em: Tecnologia
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Psychologically Safe Process Evolution in a Flat Structure

  1. 1. Psychologically Safe Process Evolution in a Flat Structure Chris Lucian @ChristophLucian
  2. 2. InfoQ.com: News & Community Site • 750,000 unique visitors/month • Published in 4 languages (English, Chinese, Japanese and Brazilian Portuguese) • Post content from our QCon conferences • News 15-20 / week • Articles 3-4 / week • Presentations (videos) 12-15 / week • Interviews 2-3 / week • Books 1 / month Watch the video with slide synchronization on InfoQ.com! https://www.infoq.com/presentations/ process-evolution-flat-structure/
  3. 3. Presented at QCon New York www.qconnewyork.com Purpose of QCon - to empower software development by facilitating the spread of knowledge and innovation Strategy - practitioner-driven conference designed for YOU: influencers of change and innovation in your teams - speakers and topics driving the evolution and innovation - connecting and catalyzing the influencers and innovators Highlights - attended by more than 12,000 delegates since 2007 - held in 9 cities worldwide
  4. 4. The environment today • Processes come and go as needed • Innovation happens regularly • Safety is a prerequisite Twitter: @ChristophLucian Web: www.ChrisLucian.com
  5. 5. Where we started Twitter: @ChristophLucian Web: www.ChrisLucian.com
  6. 6. Mob Programming Twitter: @ChristophLucian Web: www.ChrisLucian.com
  7. 7. From the mob to the Flat Structure Twitter: @ChristophLucian Web: www.ChrisLucian.com
  8. 8. Establishing A Safe Environment
  9. 9. Complacency & Status quo Twitter: @ChristophLucian Web: www.ChrisLucian.com
  10. 10. Teams & Forming Storming Norming Twitter: @ChristophLucian Web: www.ChrisLucian.com
  11. 11. Satir Change Model Twitter: @ChristophLucian Web: www.ChrisLucian.com
  12. 12. Diffusion of Innovation Twitter: @ChristophLucian Web: www.ChrisLucian.com
  13. 13. The InfoQ trends chart is a Diffusion of innovation bell curve! Twitter: @ChristophLucian Web: www.ChrisLucian.com
  14. 14. Critical Mass of Early Adopters Twitter: @ChristophLucian Web: www.ChrisLucian.com
  15. 15. Kindness Consideration Respect Twitter: @ChristophLucian Web: www.ChrisLucian.com
  16. 16. Vulnerability Trust and Appreciation Twitter: @ChristophLucian Web: www.ChrisLucian.com
  17. 17. Psychological Safety • being able to show and employ one's self without fear of negative consequences of self-image, status or career Twitter: @ChristophLucian Web: www.ChrisLucian.com
  18. 18. Holding Space Twitter: @ChristophLucian Web: www.ChrisLucian.com
  19. 19. Establishing Safety Twitter: @ChristophLucian Web: www.ChrisLucian.com
  20. 20. Flat Structure Decision Making Twitter: @ChristophLucian Web: www.ChrisLucian.com
  21. 21. Decentralization of decision making Twitter: @ChristophLucian Web: www.ChrisLucian.com
  22. 22. Encourage new ideas to emerge, and treat them like experiments
  23. 23. Learning Sessions Twitter: @ChristophLucian Web: www.ChrisLucian.com
  24. 24. Retrospectives as experiments Twitter: @ChristophLucian Web: www.ChrisLucian.com
  25. 25. The Virtuous Cycle Twitter: @ChristophLucian Web: www.ChrisLucian.com
  26. 26. Reflection on Patterns Twitter: @ChristophLucian Web: www.ChrisLucian.com
  27. 27. Decide how to remove a bad process. (Examples to follow) Twitter: @ChristophLucian Web: www.ChrisLucian.com
  28. 28. Emerging Ideas, Experimentation, Nurturing Twitter: @ChristophLucian Web: www.ChrisLucian.com
  29. 29. Decentralize the process and avoid deferring to “the bosses' ideas”
  30. 30. League of Interested Individuals or H.O.A Twitter: @ChristophLucian Web: www.ChrisLucian.com
  31. 31. How we decide with the complexity of interpersonal networks Twitter: @ChristophLucian Web: www.ChrisLucian.com
  32. 32. When it falls down Twitter: @ChristophLucian Web: www.ChrisLucian.com
  33. 33. Evolutionary Algorithms • HOA/LII • 8 teams = 8 population • Goal Setting • 27 people = 27 population • Complex adaptive system? Twitter: @ChristophLucian Web: www.ChrisLucian.com
  34. 34. Let it fracture but have common interfaces Twitter: @ChristophLucian Web: www.ChrisLucian.com
  35. 35. Patterns, Antipatterns, Successes, and Failures
  36. 36. Pattern: Peer reviewed Goal Setting Twitter: @ChristophLucian Web: www.ChrisLucian.com
  37. 37. Pattern: Use the Emergencies to create passionate change Twitter: @ChristophLucian Web: www.ChrisLucian.com
  38. 38. Pattern: Lofty Goals Twitter: @ChristophLucian Web: www.ChrisLucian.com
  39. 39. Pattern: Make failures common, inexpensive, and informative Twitter: @ChristophLucian Web: www.ChrisLucian.com
  40. 40. Pattern: Inclusivity & Sharing Credit Twitter: @ChristophLucian Web: www.ChrisLucian.com
  41. 41. Pattern: Frequent Experimentation Twitter: @ChristophLucian Web: www.ChrisLucian.com
  42. 42. Pattern: Everything on wheels Twitter: @ChristophLucian Web: www.ChrisLucian.com
  43. 43. Antipattern: Management Kanban Twitter: @ChristophLucian Web: www.ChrisLucian.com
  44. 44. Antipattern: Exclusive meeting invites Twitter: @ChristophLucian Web: www.ChrisLucian.com
  45. 45. Antipattern: Inappropriate Gamification Twitter: @ChristophLucian Web: www.ChrisLucian.com
  46. 46. Antipattern: Software Task Estimation Twitter: @ChristophLucian Web: www.ChrisLucian.com
  47. 47. Antipattern: Practice Envy Twitter: @ChristophLucian Web: www.ChrisLucian.com
  48. 48. Antipattern: Low Frequency Contact with Critical Relationships Twitter: @ChristophLucian Web: www.ChrisLucian.com
  49. 49. Antipattern: Prolonged feeling of inequity Twitter: @ChristophLucian Web: www.ChrisLucian.com
  50. 50. Escape complacency in your organization by allowing the good ideas to flourish and removing the bad ones from your processes
  51. 51. Transparency, Results, Consistency Twitter: @ChristophLucian Web: www.ChrisLucian.com
  52. 52. Feed them what they enjoy eating. • To influence non technical people being data driven can backfire • Find the publications they trust • Find and deliver supporting articles • Propose and run experiments suggested by their favorites showing that you are getting ideas from a “credible source” Twitter: @ChristophLucian Web: www.ChrisLucian.com
  53. 53. Third party practices audit Twitter: @ChristophLucian Web: www.ChrisLucian.com
  54. 54. Second order effects have $$ tied to them Twitter: @ChristophLucian Web: www.ChrisLucian.com
  55. 55. Terms to research. Take a picture of this slide! Twitter: @ChristophLucian Web: www.ChrisLucian.com Satir Change Model Diffusion of Innovation Psychological Safety Agile Retrospectives Mob Programming Open Space Technologies Radical Candor Evolutionary Algorithms
  56. 56. Thank You! Key Takeaway • Make your process iterative and iterate quickly! More on everything I am interested in at www.ChrisLucian.com Today we Learned how to: • Establish a safe environment • Encourage new and experiments • Decentralize the process • Identify good and bad patterns • Escape complacency Twitter: @ChristophLucian Web: www.ChrisLucian.com
  57. 57. Watch the video with slide synchronization on InfoQ.com! https://www.infoq.com/presentations/ process-evolution-flat-structure/

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