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Burnout

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Video and slides synchronized, mp3 and slide download available at URL http://bit.ly/29Q1Jlh.

John Willis breaks down what we know about Burnout. Willis takes a look at some survey data and tries to suggest ways to achieve healthier outcomes for ourselves and our colleagues. Filmed at qconlondon.com.

John Willis is a Director of Ecosystem Development for Docker, which he joined after the company he co-founded SocketPlane was acquired by Docker in March 2015. John is the author of 7 IBM Redbooks and is co-author of the “Devops Handbook” along with authors Gene Kim and Jez Humble.

Publicada em: Tecnologia
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Burnout

  1. 1. Burnout
  2. 2. InfoQ.com: News & Community Site • 750,000 unique visitors/month • Published in 4 languages (English, Chinese, Japanese and Brazilian Portuguese) • Post content from our QCon conferences • News 15-20 / week • Articles 3-4 / week • Presentations (videos) 12-15 / week • Interviews 2-3 / week • Books 1 / month Watch the video with slide synchronization on InfoQ.com! https://www.infoq.com/presentations/ it-burnout
  3. 3. Purpose of QCon - to empower software development by facilitating the spread of knowledge and innovation Strategy - practitioner-driven conference designed for YOU: influencers of change and innovation in your teams - speakers and topics driving the evolution and innovation - connecting and catalyzing the influencers and innovators Highlights - attended by more than 12,000 delegates since 2007 - held in 9 cities worldwide Presented at QCon London www.qconlondon.com
  4. 4. Agenda • Introduction • Disclaimer • Why Me? • What is burnout? • What causes burnout? • How to overcome? • Wild speculation…
  5. 5. @botchagalupe • a.k.a. John Willis • Work at Docker • 35 Years in IT Operations • Exxon, Canonical, Chef, Enstratius, Socketplane • Devopsdays Core Organizer • 35 Devopsdays • DOES15 Organizers http://ow.ly/ZclVW
  6. 6. Overview
  7. 7. Disclaimer Dude!
  8. 8. Why Me?
  9. 9. The Blog Post! http://itrevolution.com/karojisatsu/
  10. 10. The Reaction
  11. 11. The Conversation
  12. 12. What is Burnout?
  13. 13. Lagging Indicators • Health Care Costs • Law Suits • Turnover • Optics
  14. 14. Leading Indicators • Missed Deadlines • Missed Opportunities • Missed Threats • Less Innovation
  15. 15. B-DOC
  16. 16. Industry & Humanity Costs • Leaving the Industry • Suicide
  17. 17. Clinical Definitions
  18. 18. Three Dimensions ( Maslach) • Exhaustion ! • Emotional exhaustion • Cynicism! • Depersonalization • Efficacy! • Personal Accomplishment
  19. 19. MBI
  20. 20. Burnout in Information Security
  21. 21. My MBI
  22. 22. Six Mismatches • Work Overload! • Lack of Control! • Insufficient Reward! • Breakdown of Community! • Absence of Fairness! • Conflicting Values
  23. 23. How to Overcome?
  24. 24. Men are disturbed not by things, but by the view which they take of them! - Epictetus People are disturbed not by things, but by the view which they take of them! - Epictetus (modified)
  25. 25. MBI - Self Assessment
  26. 26. Mismatch - Self Assessment
  27. 27. AWS - Survey
  28. 28. How can you help others? • Talk Talk Talk! • Listen Listen Listen! • Be Vulnerable! • Be Courageous ! • Be Kind
  29. 29. Wild Speculation
  30. 30. @nicolefv@nicolefv At Chef: Some teams have started measuring Westrum Culture scores quarterly. It is also included in our yearly employee survey.! ! Rate how strongly you agree (7) or disagree (1) to the following statements:! 1. On my team, information is actively sought.! 2. On my team, failures are learning opportunities, and messengers of them are not punished.! 3. On my team, responsibilities are shared.! 4. On my team, cross-functional collaboration is encouraged and rewarded.! 5. On my team, failure causes enquiry. ! 6. On my team, new ideas are welcomed. Nicole Forsgren, PhD Director of Organizational Performance & Analytics, Chef
  31. 31. Psychometrics • Work Overload! • Lack of Control! • Insufficient Reward! • Breakdown of Community! • Absence of Fairness! • Conflicting Values
  32. 32. • I had a black dog, his name was depression
 https://www.youtube.com/watch?v=XiCrniLQGYc • Living With a Black Dog
 https://www.youtube.com/watch?v=2VRRx7Mtep8 • Stress and Depression - A taboo in our time
 https://vimeo.com/channels/lascot14/106927863 • Be Brave 
 https://vimeo.com/78624749 • Burnout in Information Security 
 http://www.slideshare.net/secburnout/burnout-in-information-security • Feeling Good – The New Mood Therapy
 http://feelinggood.com/books/ • Happy (the movie)
 http://www.thehappymovie.com/

  33. 33. • Karōjisatsu - Blog
 http://itrevolution.com/karojisatsu/ • Burnout and post-traumatic stress disorder: Dr. Geri Puleo at TEDxSetonHillUniversity
 https://youtu.be/hFkI69zJzLI • Understanding Burnout," Prof. Christina Maslach (U.C. Berkeley)
 https://youtu.be/4kLPyV8lBbs • Maslach Burnout Inventory 
 http://www.mindgarden.com/117-maslach-burnout-inventory • My First Year at Chef - Measuring all the things 
 http://www.slideshare.net/nicolefv/nf-final-cheflisametrics2015ss • A typology of organisational cultures
 http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1765804/ • REVERSING BURNOUT: How to rekindle your passion for your work
 http://www.choixdecarriere.com/pdf/6573/Maslach_Leiter(2005).pdf

  34. 34. Extra Slides
  35. 35. I had a black dog, his name was depression! World Health Organization (WHO)
  36. 36. How to Beat the Black Dog! World Health Organization (WHO)
  37. 37. Living With a Black Dog! World Health Organization (WHO)
  38. 38. Watch the video with slide synchronization on InfoQ.com! https://www.infoq.com/presentations/ it-burnout

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