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Effective Communication Skills

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Presentation on Effective Communication

Publicada em: Negócios, Tecnologia

Effective Communication Skills

  1. 1. Effective Communication Skills
  2. 2. Objectives <ul><li>Define and understand communication and the communication process </li></ul><ul><li>List and overcome the filters/barriers in a communication process </li></ul><ul><li>Practice active listening </li></ul><ul><li>Tips to improve verbal and non verbal communication </li></ul>
  3. 3. What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language
  4. 4. What is Communication? <ul><li>Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding. </li></ul>Communication is not a mysterious process. It takes place when the ideas from your mind are transferred to another’s and arrive intact, complete, and coherent.
  5. 5. The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response
  6. 6. Types of Communication <ul><li> One-way communication </li></ul><ul><li> Two-way communication </li></ul><ul><li> One to many </li></ul>
  7. 7. Components of Communication Verbal Communication Vocal communication Non-verbal communication
  8. 8. Features of Effective Communication <ul><li>Active Listening </li></ul><ul><li>Eye contact </li></ul><ul><li>Posture </li></ul><ul><li>Simple language </li></ul><ul><li>Questioning skills </li></ul>
  9. 9. Benefits of effective communication <ul><li>Quicker problem solving </li></ul><ul><li>Better decision making </li></ul><ul><li>Steady work flow </li></ul><ul><li>Strong business relations </li></ul><ul><li>Better professional image </li></ul>
  10. 10. Barriers to communication <ul><li>Noise </li></ul><ul><li>Inappropriate medium </li></ul><ul><li>Assumptions/Misconceptions </li></ul><ul><li>Emotions </li></ul><ul><li>Language differences </li></ul><ul><li>Cultural differences </li></ul><ul><li>Poor listening skills </li></ul><ul><li>Use of jargon </li></ul><ul><li>Distractions </li></ul>
  11. 11. Hearing Vs Listening <ul><li>Hearing – Physical process, natural, passive </li></ul><ul><li>Listening – Physical as well </li></ul><ul><li>as mental process, active, </li></ul><ul><li>learned process, a skill </li></ul>Listening is hard. You must choose to participate in the process of listening.
  12. 12. Active Listening <ul><li>The process of recognizing, understanding, and </li></ul><ul><li>accurately interpreting communicated messages </li></ul><ul><li>and responding to spoken and/or nonverbal </li></ul><ul><li>messages. </li></ul><ul><li>Steps to Effective Listening: </li></ul><ul><li>Hearing </li></ul><ul><li>Interpretation </li></ul><ul><li>Evaluation </li></ul><ul><li>Respond </li></ul>
  13. 13. <ul><ul><li>Eliminate Noise </li></ul></ul><ul><ul><li>Get Feedback – Verbal & Body Signals </li></ul></ul><ul><ul><li>Speak Slowly & Rephrase your sentence </li></ul></ul><ul><ul><li>Don’t Talk down to the other person </li></ul></ul><ul><ul><li>Listen Carefully & Patiently </li></ul></ul>Improving Verbal Communication-Tips
  14. 14. Improving Body Language - Tips <ul><li>Keep appropriate distance </li></ul><ul><li>Touch only when appropriate </li></ul><ul><li>Take care of your appearance </li></ul><ul><li>Be aware - people may give false cues </li></ul><ul><li>Maintain eye contact </li></ul><ul><li>Smile genuinely </li></ul>
  15. 15. … in the new global and diverse workplace requires excellent communication skills! Success for YOU…
  16. 16. <ul><li>THANK YOU </li></ul>