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Credential Outlook.Ikram Khan

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Credential Outlook.Ikram Khan

  1. 1. Byco Petroleum Pakistan Ltd. Petroleum Marketing Business. Work Station:BPPL Rawalpindi. Cell: +92 (300) 5732955 Landline: +92 ( 051-5571446 ) E-mail: Ikram.khan@Byco.com.pk ikrambosicor@yahoo.com M.Ikram Khan. Vision Objective A strong beliver and achiver in multi-tasking and result orientation.To serve in a progressive, Fast track organization having provision for creativity and innovations who can reboot the individuals. Be part of a challenging & result oriented environment, possessing corporate culture, where one can find a lucid career path and attain rewards on account of performance and achievements. Terminal Manger Terminals and Depots Operations. (BPPL). Admin. Officer Retail Sales & Operations (Shell Pakistan Ltd) Terminal & Logistics Operations Professional. Distribution Management (Terminal & Transport operations) Highly successful participative management professional, result focused, entrepreneurial & practical with over 11 years multi-cultural experience with Shell Group and 3 years with Byco Petroleum. Well accustomed to working under pressure & tight schedules. Good knowledge of Terminal and transport operations, Self motivated & reliable. Good team worker with ability to analyze complex problems and to find fit-for-purpose solutions. Specialties: Role in suggesting and Implementing numerous initiatives on Terminal operations, HSSE, Cost saving and learning & development. To keep record of all Regional Office Admin expenses and exercise control as per the approved budget. To maintain petty cash expense account of the regional office and ensure timely submission of bills to HO To recheck the imprest account of the all field staff before forwards it to RSM (Retail Sale Manager) approval and send it to Shell House in time. Exercise effective control over the contracted staff and ensure maximum productivity in their work. To maintain good housekeeping at the regional office, also to ensure the up keep of the conference room at all time. To keep and update inventory of regional office and maintain all office records including pump sites journal and pump development files properly. To keep and maintain leave and punctuality records and process leave applications, also to update the absentee record of all the regional staff. To maintain HSSE related record for all Retail Staff and submit performance
  2. 2. of TM’s against assigned targets to Regional Manager on monthly basis. To ensure that each member of the staff is familiar with the operation of fire extinguisher in case of emergency. Also to ensure the first Aid Box is well equipped and kept in easily accessible location To handle correspondence of HO with RSM and also issue circulars to Dealers as and instructed by RSM Business Development Executive Business 2 Business- Indirect Channel To supervise industrial distributor of Rawalpindi Region in line company policy and standards. Work closely and guide DSF for active sales and hunting of new business. Accompany distributor and DSF for sales call and customer visit to increase market coverage. Also complete market segmentation and mapping of all CNG stations to increase compressor oil business. Compliance of procedure and system at distribution house as per company HSSE policy and standard and to motivate all staff toward HSSE concerns. Alignment, allocation and banding of IC customers to Direct Sale Forced (DSF). Development, coaching, training of DSF and Tele sales Force at Distribution house. Develop incentive program for DSF at Distribution house and to motivate sales force. Telesales Manager Industrial Lube Contributes to the achievement of overall sales targets i.e. sales volume, Profit margin, growth, customer churn and trade debtor target Development of servicing strategies to profitably grow the “small” business customer base by identifying and focusing on preferred segment groups Understands the needs of customers by researching, analyzing and segmenting the market To develop Shell’s expertise in Customer Relationship Management / Tele- managing. To proactively maintain, nurture and grow customer relationships through the performance of specific activities scheduled to occur on a regular basis To focus on supporting silver and bronze customers’ requirements, ensuring that first class service is provided Proactively seek and shares knowledge of market with segment teams where it may be useful Work closely with field sales force in the timely rotation of customers i.e. Silver to Gold and Gold to Silver Customer Services Professional Joined shell edge in Jan.2005 as a Customer services professional. Prime Responsibilities Order Taking of Fuels and Lubricants for Industrial, Transport and Retail Customers. Handling customer feedback and issues pertaining to day-to-day activities. Providing Customer information on their order delivery status, product price, stock availability and account balances using JD Edwards. Verify the Updates on JDE and intimating the customers via Fax for Fuel Price revisions on a fortnightly basis. Audit and analyze different promotions from calculating the points, receiving quotations for gift items and making sure that the gift are shipped to and received by the customer. To act as first line focal point for all customers service such as order taking. Sales support services which the service provider is empowered to provide within established scope of responsibilities and service level agreement are: Customer account and credit control. To identify and analyze customer’s queries/ complaints quickly and respond
  3. 3. within appropriate answers to meet their demands within agreed time frame. To develop effective liaison and rapport with other service providers to ensure their full commitment to service level agreement. To update and develop customer relationship and personal skills so as to be efficient and proficient in the day – today service to customers. Terminal Operation Executive. Career profile (Since Oct 1999) Served in Shell Pakistan Ltd. subsidiary of “Royal Dutch Shell group of companies” at Chaklala Installation, one of the vast and busiest stations of the country. My major responsibilities included: Internal Computing System (ICS), invoicing and computerization of all the business transactions and updating records.  On-line planning & scheduling of T/Ls to different depots and retail sites. Lubricant Supply Management to all factories and retail outlets of the region.  Customer dealing, order taking till confirmation, Cash management and bank drafts Receipt and storage Management Receipt and dispatches of different products through T/Ls and pipeline, along with their Mgt. Dealings with Attock Refinery Ltd. regarding product receipt and their specification. Physical product gain loss control, product sampling and proper sealing etc. Arranging Aviation fuel to Islamabad Airfield and all sort of Wet stock management. Monitoring HSSE, T/Ls planning on the Filling gantry. Ensuring safety of the staff, their guidance and meter reports preparation. Health, Safety, Security & Environment Management: Manage and Implement the Procedure/Policies relating to Health, Safety, Security and Environment Check and carry out routine safety Checks/Inspection, Accident and Incident Investigation. Driver’s performance during journey, Route Analysis and sites visits. Organization of Safety meetings for the staff and drivers. Maintaining the database of all the drivers in the company. R.O.A.D.D (Realization of Attitude in Defensive driving) Courses for the drivers. POL Fleet Scheduling. Scheduling of primary fleet to depots and Installations as per supply plan of HO.  Scheduling of ADR fleet for secondary supplies. Keeping a balance between customer satisfaction and also ensuring optimum ADR fleet utilization.  Maintaining data for ADR fleet performance e.g. time utilization, trip monitoring and profitability.
  4. 4.  Monitor and analysis transport economics.  Introducing and Implementing a Driver League Scoring System (Software) Union Relations. Maintaining working relations with the Union activists so that there is no hindrance in the smooth working of the day-to-day activities of the organization. Education Graduation “Elective English” from University of Peshawar (NWFP). MBA (Marketing in Progress). Personal Sex : Male Date of birth : 9th April, 1975 Marital status : Married Languages known English : Fluent. Urdu : Fluent . Pushto : Fluent. Computer Skills JDE Logistics, which is a part of JDE Edwards, the world renowned Enterprise Resource Planning (ERP). Application package supports on-line transactions of Shell Pakistan Ltd. across the country in all its installations and offices. Sufficient knowledge in MS Office 2000 References Malak Noor Khan Retail Developer North Region at Total Parco Pakistan Ltd. Cell:0300-8461191 Aqeel Khan AGM Marketing & Sale at Attock Petroleum Limited. Cell# 0302-8220873 Mohammad Ahmad National Logistics Manager at Pak. Arab Fertilizers Limited. Cell# 0302-8220876 Farah Patel Country Customer Services Manager, Shell House Karachi. Cell#0300-2029850 Tel #021-5630008 Khalid Khan Receipt and Storage Manager Chaklala Installation. Rawalpindi. Cell # 0302-8545819

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