O slideshow foi denunciado.
Utilizamos seu perfil e dados de atividades no LinkedIn para personalizar e exibir anúncios mais relevantes. Altere suas preferências de anúncios quando desejar.

Greenway Health OB/GYN Case Study

109 visualizações

Publicada em

Learn how Greenway Health helped one practice improve operational efficiency and improve reimbursement rates.

Publicada em: Saúde
  • Seja o primeiro a comentar

  • Seja a primeira pessoa a gostar disto

Greenway Health OB/GYN Case Study

  1. 1. © 2017 Greenway Health, LLC. All rights reserved. Cited trademarks or registered trademarks are the property of Greenway Health, LLC or its affiliates. Other product or company names are the property of their respective owners. Case Study Maintaining the financial foundation for excellent care Genesis OB/GYN Genesis OB/GYN is a family of single specialty women’s health practices covering all southern Arizona. With 200 employees — including 40+ providers — the practice sees over 200,000 encounters per year. Its open-door policy means that the practice sees all the women who come to them, regardless of insurance status or ability to pay. Seeing patients from all walks of life is part of the Genesis mission to improve the health of women throughout southern Arizona. Challenge As Genesis CEO Gregory Robinson says, “In focusing on patient care, the bottom line often gets challenged, and that’s the most difficult thing for a Chief Executive Officer. In order to be a good steward to our patients, we have to have a healthy bottom line. That means we have some fiduciary responsibility to really focus on running an efficient and profitable business.” Financial issues particularly impact an open- door practice like Genesis. Of course, the practice also grapples with other challenges facing the healthcare industry: meeting changing patient expectations; training and keeping good staff; and managing the transition from fee-for-service to value-based care. “I think our greatest challenges today are reaching out to patients, communicating with patients, and getting patients involved in their own healthcare — all while maintaining a very healthy environment in the workplace for our practitioners and for our employees,” Robinson summarizes. To maintain the healthy bottom line that enables excellent patient care, Genesis needs accurate data. “Some of the metrics that we evaluate from a financial standpoint are things like days in accounts receivable, collection rates, and write-off rates. From a clinical perspective, we dive into things that affect the OB/GYN world, things like C-section rate and length of hospital stay. Those metrics are very, very important to Genesis.” To learn more about Greenway Revenue Services, call 866-242-3805. Solution Genesis looked at multiple vendors to determine the best ambulatory healthcare system for both electronic health records (EHR) and practice management. “Ultimately, you’ve got to have good data,” Robinson states, “and Greenway brought us an evolving platform focused on data analytics that ease the transition from fee-for-service to value- based medicine.” Genesis uses Greenway in every aspect of the practice, from check-in to checkout. The practice premises are wireless environments, so practitioners can interact with Greenway systems throughout the patient visit and treatment. “You really have to become operationally efficient and very automated,” says Robinson. “Having an EHR that is integrated with practice management is vital to reducing cost associated with payroll, along with getting patients through our system in a timely and efficient manner.” To get the most from its Greenway partnership, Genesis has worked with Greenway to focus on training staff at every level, from the front desk to “Having an EHR that is integrated with practice management is vital to reducing cost associated with payroll, along with getting patients through our system in a timely and efficient manner.” — Gregory Robinson, CEO, Genesis OB/GYN
  2. 2. © 2017 Greenway Health, LLC. All rights reserved. Cited trademarks or registered trademarks are the property of Greenway Health, LLC or its affiliates. Other product or company names are the property of their respective owners. Case Study Allergy, Asthma & Immunology Associates © 2017 Greenway Health, LLC. All rights reserved. Cited trademarks or registered trademarks are the property of Greenway Health, LLC or its affiliates. Other product or company names are the property of their respective owners. Case Study Genesis OB/GYN the practitioner. Genesis has dedicated training facilities and dedicated training personnel to ensure that staff are well-equipped to use the Greenway tools. Explains Genesis COO Wendy Kurtin, “Our training department works with all new physicians individually to learn the Greenway system. That includes bringing them into the classroom and doing dedicated classroom time before we even bring them into the clinic. The trainer then follows the physician for however long it takes for them to be comfortable with the system so it doesn’t interfere with patient care.” Results Genesis has seen a 15% rise in operational efficiency since partnering with Greenway for EHR and practice management. “We think we’ve gained that efficiency through the automation associated with Greenway Health,” says Robinson. “Physicians can now electronically prescribe medications, order tests, and have that information automatically entered into the EHR without human intervention.” Adds COO Wendy Kurtin, “The increased automation and efficiency have improved physician workflow. They can really concentrate on seeing the patient and giving them the face time that they deserve instead of worrying about documentation.” One of the founding physicians, Jennifer Reinhart, M.D., now gets patient information more quickly, For more information on Greenway Revenue Services and how Greenway Health can help increase your practice revenue, call 866-242-3805 or visit greenwayhealth.com. and can get it anywhere. “I can get important information about patients’ medications and important history information — the information I need to give them the best care possible. Since I can securely access the information from my office, from my home, or from the hospital, I’m that much more efficient.” Secure, always-on access to information also facilitates patient satisfaction. “The electronic medical record is set up with a face sheet,” explains Dr. Reinhart. “Just by scanning that quickly, I can see what the patient has been through. I can look at the notes documenting the reasons for their most recent visits, and it helps me go in there feeling like I know what’s going on and I’m ready to help.” Greenway and Genesis OB/GYN’s focus on training has reduced the employee turnover rate. “If you give employees the tools they need to get the job done,” Robinson observes, “and give them that continual training, they become better, more efficient, more contented employees.” Equally important is Genesis’s ability to seamlessly collect and access the data necessary to ensure reimbursement. “We’re very proud of the fact that our billing and collections are among the top in the country,” Robinson says. “We couldn’t do that without Greenway — particularly their practice management, data analytics, and software and reporting tools. Those are the types of things Greenway is always proactively creating, adjusting, and moving forward.” That forward progress in data analytics and access will pave the way for Genesis to succeed in value- based reimbursement scenarios — and do so without sacrificing the excellent care its teams provide to all the women who come through its doors, from every walk of life. “For us,” Robinson concludes, “the most important thing in a vendor relationship is a team approach. With Greenway, when the day is done, I know we’re working together to improve patient care.” Key Outcomes • 15% increase in operational efficiency. • Reduced staff turnover. • Among the highest reimbursement rates in the nation.

×