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GE Transportation Logistics Presentation

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This presentation was created to illustrate the benefits of GE Transportation Support and services and how it differs from the competition.

Publicada em: Marketing
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GE Transportation Logistics Presentation

  1. 1. Ensure the Maximum Value from Your Digital Investments GE Transportation Support and Services 1
  2. 2. Harnessing New Possibilities in Transportation *PWC, “Industry 4.0 : Building the Digital Enterprise Digital is changing everything—including rail. In 2016, 33% of transportation and logistics executives surveyed expected to double their level of digitization by 2020* 2X 50 % of transportation and logistics executives surveyed cited lack of digital culture and training as their biggest challenge 2
  3. 3. 3 That’s what GE Support is for. Your digital systems demand that you have the service, training, and support to keep them available and optimized.
  4. 4. 4 GE Support GE Transportation Support Services are dedicated to helping you get your systems up and running, training your staff to get the maximum value from your GE systems, and quickly identifying and resolving software issues. Ensure the Maximum Value from Your Digital Investments 2018
  5. 5. Expertise Far Beyond the Norm GE Transportation Support Hires industry experts Invests and retains talent The Competition Hires recent college graduates 0 years of industry knowledge Huge turnover Average tenure of GET Support Advocates Average years of transportation industry expertise Overall satisfaction rating Leveraging learnings from our own digital transformation VS 98%10+ 15+ 5Ensure the Maximum Value from Your Digital Investments 2018
  6. 6. 6 Training Yields Maximum Value To get the most from your GE software systems, your staff has to know how to use them. GE provides training during the on- boarding process to ensure not only that your solution functions well within your environment, but that your teams have the knowledge and skills to use it to its fullest. • Live training sessions • Training in your own, real-world environment Ensure the Maximum Value from Your Digital Investments 2018
  7. 7. Support Designed to Fit Your Business 7 Essential Support Core Support Premium Support* Email/telephone support provided by experienced Support Professionals during local business hours 24/7 support via email/telephone/web portal provided by experienced Support All support requests routed through designated Technical Account Manager (TAM) during local business hours; TAM oversees and coordinates all support requests. TAMs also use their knowledge of your systems and your business to provide proactive support to aid in planning and risk management *Available for customers who qualify for the Customer Success Premier program
  8. 8. GE Support Services Overview 8 Service Features Premium Essential Core Designated Technical Account Manager ✓ 24/7 Incident Response ✓ ✓ Onboard Training and Knowledge Transfer ✓ ✓ ✓ Local Business Hours Support ✓ ✓ ✓
  9. 9. 9 Make the Most of Digital Transportation Opportunities with GE Service and Support Exceptional experience and expertise Support to suit your software and its role in your business The training to get and keep you up and running
  10. 10. Contact Us for More Information [Salesperson info here]

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