ITCamp 2019 - Stacey M. Jenkins - Understanding and Improving Communication Skills (For your Business and Customer Service)
Crux Conception Understanding and Improving Communication Skills (For Your Business & Customer Service) Attendees will discover (Learning Points): The individualities of a Team concept The difference between Team concept and group concept The methods by which Teams are utilized within their Company/ Establishment The idea of self-managing teams The value of how things are said The different messages that can be conveyed through how someone hears a word. How Team Dynamics in the business sector has changed over time. The loss of translation in a message when used in text/email. Utilization of Communication skills to increase work and business productivity As a Homicide Detective and Hostage Negotiator, Stacey not only uses ACTIVE LISTENING SKILLS (ALS) in situations of crisis involving expressive individuals, he also uses the skills to help resolve everyday life and business situations. This presentation will allow businesses to use the TEAM PROJECT MODEL to help their team members cooperate with each other, with the focus on utilizing distinctive intensities within individual elements among members of a team.
