Phone Systems Brisbane - 16 questions a 27 year telco veteran would ask before buying a phone system

16 Quest s a Te o
tion elco
Ve ran of 27 yea
eter 2 y ars
W ld Ask Be e bu ng
Woul A efore uyin
a Ph ne System
hon S m

“How Can I Eliminate Teleph
w T hone T
Tag?”

By Greg Ei
icke

© Greg Eicke 2011 | www.gregeicke.com.au | 0414 75 28 28 | page 1 All Righ reserved
u 5 ghts d

LEGA NO
AL OTICE

The Pu ublisher ha strived to be as ac
as o ccurate and complete as possib in the creation
d e ble
of this report, not
twithstanding the fact that he do not wa
t oes arrant or re
epresent at any
t
time that the cont tents within are accu
n urate due to the rapidly changin nature of the
o ng o
Industrry.

While a attempts have bee made to verify info
all s en o ormation provided in this public
p cation,
the Pubblisher asssumes no responsibillity for erro omissio
r ors, ons, or con
ntrary
interpre
etation of t subject matter he
the t erein. Any perceived slights of s
p specific persons,
people or organ
es, nisations are uninten
a ntional.

In pracctical advic books, like anythin else in li there are no guar
ce ng ife, a rantees of
savings made. Readers are cautioned to reply on their ow judgmen about th
s e d o wn nt heir
individu circums
ual stances to act accord
dingly.

This bo is not i
ook intended fo use as a source of legal, bus
or f siness, acc
counting or
r
financia advice. A readers are advis to seek services of compete profess
al All s sed k ent sionals
in legal, business accounting and fina
s, ance fields
s.

u 5 ghts d

ucing Gre Eicke
Introdu eg

My nam is Greg Eicke and I’ve been working at the leading edge o voice
me g d n a of
commu unications for the pas 27 years In that tim I’ve fou that mo compa
st s. me und ost anies
are inte
erested in five things when it co
omes to their phone technology Firstly, th
t y. he
most commonly a asked question is “Do I really need a VoIP phone sy
o n P ystem?” closely
followe by, “How to reduce the phon bill?” We I bring great news for the bu
ed w e ne ell g s usiness
owner who is looking for im mpressive pproductivity increases and equa enjoyable
y s ally
cost sa
avings.

Anothe key frust
er tration for businesses is the she comple
b s eer exity of ma phone and
any
data soolutions. Th good ne is that communications complexity e nds with Greg
he ews t G
Eicke! As do all o its painfu implicatio
of ul ons. Almos three de
st ecades in th industr has
his ry
enable me to de
ed evelop wha I call ‘briilliantly sim
at mple’ phone solutions These so
e s. olutions
will ma commu
ake unications and collab
boration second natur for your workforce And
re r e.
of cour they sa you big dollars in ongoing phone cost
rse ave g n p ts… anothe reason why
er w
they ar brilliant!
re

Now on the ’To 5 Questions’…’ I p this doc
nto op put cument toggether to he people better
elp e
undersstand the te
echno babble used b slick sale people so they ca make a quick
by es an
informe decision on wheth to purc
ed n her chase a traditional Dig
gital Key T
Telephone system
or explore further the option IP Telep
r ns phony and Unified Co ommunica ations would bring
to their business.
r .

I’ve been able to piece all of this toge
o ether becau for the better par of my career
use rt
stalled, maintained an sold Te
I’ve ins nd elephone Systems. This has als allowed me to
S so
provide sound ad
e dvice from ‘Feet on th Street and Hands on Techniical Experi
he a ience’
so that my clients get the best solutio n and valu for mone
t s ue ey.

Here’s what a few people have said a
w h about the way I have helped the to easily
w em
solve c
common co ommunicat tion proble
ems in their businesses…
r

“A a large m
As medical cli
inic, we are used to s
e spending a lot on
te
elephone a
accounts, however we are savin between 50 to
h e ng n
60 percent o our mon
0 off nthly bills… It is good to know that the
… d t
sy
ystem shou pay for itself within two-and
uld r d-a-half yea
ars”.

Cathy Sawy yers, Prac
ctice Mana
ager.
Wellers Hill Medical Centre.
W l

… Gre went on to ensure that the op
eg ptions that he
t
provide were de
ed esigned to actively ennhance ou ur
busine without excessive stretchiing our bud
ess t ely dget.
Greg aalso freely advised without favo
w our, on solu
utions
which were outsi of his commercia realm.
ide c al
Tim Is
ssacs, Gen neral Manaager. FITE EC

u 5 ghts d

 How c I reduc my tele
can ce ephone bill?

This special report is focused o saving your comp
s on y pany the m oney and pain of
making a ppoor purch hasing deccision when it comes to telecom
n mmunications.
certainly is great plac to start. I want to help you plu the leak so
And that c ce h ug ks
that you are not needlessly sen nding your hard earn profits over to your
r ned
phone commpany.

However I really wan to go on e step furt
nt ther. What if your tele
ecommunic cations
could be a profit cen to your business rather than just an e
ntre r expense ite
em?
What if I c
could find ways and s
w strategies of actually bringing in more bus
o n siness
to you and adding ex profit t your bot
d xtra to ttom line?

Saving my clients’ money is so
y m omething I really love to do. But being abl to
e t le
help my clients MAK more sa
KE ales and pr
rofit is wha really ‘cra
at anks my handle’
and gets m excited!
me

– Mini REP
PORT

“3 ways to save mon on pho bills without chan
o ney one nging carrie
ers”

 Should I “Bundle” calls w
d with my ne telepho system
ew one m?

To bundle or Not to bundle?
e o

The rule of thumb is “bundle & beware”. Here are some impo
s ortant points to
consider w
when it com to bun
mes ndling – the could sa you tho
ey ave ousands…

 How m
much are th call rate s
he

 How do those rat compa re with what you are paying at the mome
o tes ent?
You don’t want your phone bill to go up do you?
d

 How lo are you locked in those ra
ong u nto ates for (ra
ates are co
onstantly
changing, good rates today are bad rates tomorrow
s e s w).

 Do you own the phone syst
u p tem at the end of the term?
e

– Mini REP
PORT

“The 9 mo important things to consider when purc
ost o r chasing a phone sys
stem”

u 5 ghts d

 Do I really ne a VoIP telephon system?
eed P ne
If you need some of th
s hese featu
ures ….

 Mulltiple Branc Offices
ch
 CRM Integration / emaill / voice ma ail
 Acccess to key staff rega
y ardless of location – Teleworkin
T ng
 Fas accurate access to contacts
st e o
 Graaphical Use Interface Software (GUI)
er e e
 Incr cies and productivity
reased staff efficienc
 In h
house adm ministration
 Use Presenc Informat
er ce tion
 Advvanced Call Managem ment
 Aud Confere
dio encing
 Cenntral Telephone Oper ception for multiple siites
rator / Rec
 SMS
 Dessktop Fax
 Inst
tant Messa across your ente
age s erprise
 Vide confere
eo encing
 Mobbility
 Web Collabor rative Confferencing
 Call Recording

Y
You need to purcha a Unif
ase fied Comm ephony so
munication / IP Tele
ns olution

What is U
W Unified Com
mmunicat tions? Uni
ified comm
munications bridges th gap
s he
between IP Telephony and oth comput related communic
P her ter cation
technologi
ies.

Unified Coommunicattions is not a single product, bu a set of p
t p ut products th
hat
provides a consisten unified u ser interface and use experien across
nt er nce s
multiple de
evices and media typ
d pes.

W
What is IP Telephon IP (Int
P ny? ternet prot
tocol) telep
phony is a t
technology that
y
supports teelephone calls on yo comput network In the off
c our ter k. fice you wi see
ill
that your telephone can now p lug into the same cable as you r computer
c e
bringing bo devices and their full potential closer together.
oth r

– Mini REP
PORTS

“Don’t buy a VoIP ph
y hone syste before you read th report”
em y his

“74 Point I Telepho & Unifi ed Commu
IP ony unications check list”
”

u 5 ghts d

Will Vo save m busine money
oIP my ess y?

Firs of all - What is Vo
st W oIP?

VoIP means Voice over Interne Protocol, not Voice over the Internet.
o et e

Stil confused about w
ll what VoIP is?

VoIP is ter
rmed very loosely tod
day. VoIP is often confused wit “Low Co
th ost
Calls” and “Telephon System Let me explain, VoIP best d
ne ms”. V describes “Voice
“
over a dat network” whereas IP Telepho or Unif
ta ” ony fied comm
munications refers
s
to the Soft
tware Application and Hardwar of an IP phone sys
d re stem.

VoI - Low Cost Calls
IP C

Voice over Internet Protocol (V
P VoIP) converts voice calls to pa
ackets that travel
over data networks. In this way a single, robust ne
y, , etwork can carry all of an
o
on’s data and voice t
organisatio a traffic in a converged system.
d

VoIP involves trade-offs surrou
unding fact tors such as cost, flex
a xibility, reliability,
and user e
expectation but evid
ns, dence continues to mount that improvements in
m
technology are tilting such eva
y g aluations in favour of VoIP.
n

So onto “W VoIP save my b
Will s business money”, th short an
m he nswer is ye it
es
certainly c save money, how
can m wever in 87 of case the high cost of the
7% es e
“Business Grade” br roadband d
data servic cancel any gains and the us
ces sage
does not juustify the need. An A
n ADSL 2+ se ervice simp does no have the ability
ply ot e
to successsfully delive consiste Business Grade quality requ
er ent q uired for VoIP
V
lines. A $5
59.95 / mon connec
nth ction jumps to $600 plus per m onth quick
s p kly
eroding an potentia savings.
ny al

– Mini REP
PORTS

“9 little kno
own Secre the Telc
ets co’s Don’t want you to know”
w

“Here’s ho to understand Ban
ow ndwidth”

“Don’t buy a VoIP Ph
y hone Syste before you read this report”
em t ”

The news is not all bad; let me explain with some diagrams…
b e w d …

u 5 ghts d

Digital Key Telepho System using “L
D y one m Low Grad VoIP”
de

Points to C
Consider

 No Guarante can be g
ee given for th quality of the serviice becaus the
he o se
vice uses the Public Internet (S
serv t Simply not available)
 ADS Interne services just don’t have the quality to support bu
SL et usiness
grade VoIP caalls.

u 5 ghts d

IP Telephony or Unified C
Communications Te
elephone System with
w

“
“Low Grad VoIP”
de

Points to C
Consider

 Advvanced fea
atures avaiilable with IP Telepho or UC
ony
 No Guarante of quality of service because delivery is via a bas
ee y e s sic
con
nsumer or business g
b grade DSL data conn nection usin the Pub
ng blic
Inte
ernet (mea you sh
ans hare with ev verybody & QoS is n availabl
not le)

u 5 ghts d

IP Tele
ephony or Unified C
r Communic cations Te
elephone S
System us
sing
“Buusiness Gr
rade VoIPP”

This is a d
diagram of a typical IP Telephon or Unifie Commu
P ny ed unications
telephone system an compute network system us
nd er k sing “Busi
iness Graade
VoIP” linees.

Points to C
Consider

 Advvanced feaatures avaiilable with IP or UC
 Carrrier Guara
anteed Qu uality of Service (QoS because the servic uses
S) e ce
aPPRIVATE IP Network which is exclusively used for y
P k e y your own
bus
siness.
 Enhhanced SH HDSL, Fram Relay and Ethern Broadb
me a net band Data
serv
vices will support bu
s usiness gra VoIP calls becau they do
ade c use on’t
use the public Internet d
e c domain.

u 5 ghts d

 Some pho system are dif
one ms fficult to use? - We want an “
u “Easy to Use”
U
system

A key frustration for businesse is the sh
es heer complexity of ma phone and
any
data soluti
ions. The good news is that co
s ommunicat tions comp plexity ends with
s
Greg Eicke As do all of its pa inful implic
e! a cations. Almmost three decades in this
e
industry ha enabled me to dev
as d velop what I call ‘brilliantly simp phone
ple’
solutions. These solutions will make com mmunicatio and co
ons ollaboration
n
second naature for yo workfor
our rce. And of course th save yo big dolla in
f hey ou ars
ongoing phone costs anothe reason why they are brilliant!
s… er w !

OK, so where to from here I hear you say, now that you have read th report you’ve
o u his y
no dou raised y
ubt your eyebrow in curio osity or per
rhaps learn somethin new. Af 27
nt ng fter
years in the Telco industry I’ve learnt there is much more to telecom
o m mmunications than
these 5 most commmonly asked questi ons, so I put togethe a specia l report to help
p er
businesses ask the questio a 27 ye Veteran would as if he was buying a phone
ons ear n sk s
system like “How can I elim
m w minate tel ephone ta ag?”

Be sure to read m special report “11 Smart Qu
e my 1 uestions a 27 year V
Veteran would
w
ask be
efore buyin a phon system ”
ng ne

 Do you o
offer any Guarantees
G s?

Telephone system vendors ca make all manner of claims… often with little
e v an a … w
accountab
bility. The key questiion for the telephone system b
e buyer is “do this
oes
vendor put their mon where their mout is?”
t ney th

Greg Eicke from Telephone S Systems Br risbane can help any business with a
y s
monthly ph hone usag bill of $4 or mor to pay for a new p
ge 492 re f phone syst
tem out
of bill savings. Gre also ass
eg serts that he can do this with
o hout chang
ging the
existing phhone carrie for the b
er business

If your bu
usiness fix
xed line te elephone account us
a sage is $4
492 or mo per
ore
month, I’m not jus confide
m st ent that I can prov
vide a poowerful bu
usiness
communic cation solut
tion that pa for itse I guaran
ays elf, ntee it.

– Mini REP
PORT “Gu
uarantee”

© Greg Eicke 2011 | www.gregeicke.com.au | 0414 75 28 28 | page 10 All Rig
u 5 ights reserve
ed

 What are your imp
e plementati on and Su
upport pro
ocesses?

One of the key frust
e trations fo r telephone systems buyers is not know where
s s w
things are up to during the im
e mplementa ation. We’ll keep you informed during
u d
your project impleme
entation.

Another kkey frustration for buusiness phone system buyers is not knowing
s k
exactly ho to use all of the “a
ow a amazing features” tha were pro
at omised during the
sales proc
cess. Our projecting team will spend qua ality time w
with your staff so
you can ga maximum advant
ain tage from your investment.
y

“The combinatio of Direct Dial numbers personal voice to
e on D rs, v
emai messaging and ability to reroute ca from the field to
il g t alls
the o
office (and vi versa) ha meant that our custome are
isa as t ers
now receiving en nhanced levels of service at no additio
onal cost
to FI
ITEC”
Tim Isaa
acs, Genera Manager FITEC
al r.

 Can you ensure me of your financial viability?
v

Greg is o one of those rare inndividuals who is pr repared to back his phone
o
systems a and cost saving stra
s ategies to the bill an beyond in the unlikely
nd d...
event that his phone system fa he will replace it. And if his proposed phone
e ails . s d
bill saving (without changing your telco don't meet his wr
gs o) ritten indica
ations -
he'll refund three tim the diffe
d mes ference.

When ask ked why he offers su uch a rare and pow
e werful guar
rantee, Gre said
eg
"After 17 years in business I 've learne that hap
b ed ppy custommers who repeat
purchase and give referrals a my mo valuable asset. S I look after my
r are ost e So a
customers very well. I'll back myself to provide the best val ue solution every
s
time and I'm prepare to put m money where my mouth is!"
ed my w m

– Mini REP
PORT “Gu
uarantee”

u 5 ights reserve
ed

 How can I improve my staff efficiency and busi
e y iness effic
ciency?

Take Control of Wo orkday Inteerruptionss
Next time you spend the who le day at your desk but feel a though you got
d y as y
nothing do one, don't worry, you not alo
w u're one. Interru
uptions con
nsume 28 percent
of a typica knowled worker day, ac
al dge r's ccording to New York
o k-based re
esearch
and advis sory firm, Basex. Th translates to an approxima cost of $588
hat ate o
billion in th United States alon according to the company.
he S ne, c

“Greg also freely advised, without favou on soluti
w ur, ions
which were outsid his comm
de mercial reallm”.
Tim Is
saacs, Ge
eneral Man
nager. FIT
TEC

– Mini REP
PORT “Tak control of weekda interrupt
ke ay tions”

 How can “Mobility” benefit m busine
my ess?

20 - 43 % PRODUCT
TIVITY IM PROVEME
ENT

Teleworkin has pro
ng ovided com
mpanies th world over with b saving on real
he big
estate and accommodation co
d osts. In fac the Sen
ct nsis Busine Index Report
ess
2007 state that "Teleworkers have proven to be be
es etween 20 and 43% more
0% %
productive
e".

“Mobile Un nified Com
mmunicatio deman is growin at a rap pace, by 30%
ons nd ng pid b
annually. T key dr
The rivers are p
productivity gains thr
y rough pres
sence and contact
availability and call
y, ling cost re
reductions. Mobile devices are becoming more
e
capable a and less expensive, and by 2013 comp
e 2 panies willl purchase more
e
mobile dev vices than fixed deskktop device
es.”

— Forrest Group
ter

u 5 ights reserve
ed

… The da commu to work is stressing out Au
aily ute k ustralian w
workers mo than
ore
ever and t
technology is badly needed to improve things, ac
y o ccording to a new
o
study… te
echnologica solution include introducing greater flexibility to work
al ns t
f
from home (35%)…
e

The IBM s study also shows tha our relia
at ance on ca for com
ars mmuting severely
s
impacts th nation’s health and stress lev
he d vels. 41% of drivers b
believe tha traffic
at
has negatively affe ected their health, and 39% believe iit has neg
r gatively
affected th perfor
heir rmance at work or school/university. Sy
t ydney commmuters
are worst off, with 50% of dr
5 rivers in th city ex
hat xperiencing negative health
g e
effects, w
whilst the least affec
cted are in Adelaide (28%) a
n e and Perth (28%).
A
Among those who believe th traffic has negat
hat tively affeccted their health,
increased stress (77%) and an nger (52%) are the pr
) rimary sym mptoms…

Surprisingly, Brisban is the m
ne most stress Austra
sed opping the nation
alian city, to e
with 90% of its res
w cing increased stres due to roadway traffic,
sidents fac ss o
followed b Adelaid (81%), Melbourne (78%), Sydney (7
f by de 74%) and Perth,
w
which has the least number of stressed commuters (73%)…
n c s

Concluding Hawkins said: “W commis
g s We ssioned this study to understa
o and the
realities of daily trav that co
f vel ommuters face and what altern
f w natives - such as
s
carpooling public tr
g, ransportatiion, and working fro home – might improve
w om
their commmute.

– Mini REP
PORT “5 Reasons w every business owner must understan
R why b t nd
Unified Co
ommunicat
tions”

 your history with ot her customers like me?
What is y

Developing happy cu
g ustomers w repea purchase and refer others ha been
who at e r as
a business success principle w
s we’ve used for decad now. This is not rocket
d des
science, I know, bu I am co
ut onsistently surprised at the nu
umber of genuine
g
business o
owners who’ve been lead up th garden path by an inexperienced or
he p n
unscrupulo telephone system vendor.
ous m

Think of it this way… would yo trust the recommendation o your GP if they
… ou of P
w
wrote the script as soon as you sat down before they took tim and
s s t y me
considerattion to diag
gnose you ailment? Of course not! Liste researc then
en, ch,
recommen is the approach I like to use when it comes t our cus
nd a u to stomers
business ttelephone system.
s

Here’s wha some of my happy clients ha said.
at f y ave

u 5 ights reserve
ed

“Normall a sales pe
ly erson will te you anyt
ell thing to mak a
ke
sale… he ddelivered on his promises. Greg is good at ke
n s eeping
an eye out for ways to reduce costs… we ha saved ab
t o ave bout
$900 a moonth since th new phon system w installed
he ne was d.”

Ro Tait, CEO. Ballina Toyota
oss C a

“…we hav virtually halved the monthly cos of calls to
ve st o
ones… His advice prov to be fin
mobile pho ved nancially so
ound,
and we ar very happ with Greg thoroug attention to
re py g’s gh
detail”

Darryl Di
ickson, Ch Finan
hief ncial Office Beaude
er. esert
Toyota

“While the financial b
e benefits are great,
e
the thing that impress me most was
t sed t
the way Greg respond to my ca
ded alls
…The Follow up serv was exc
vice cellent”

Peter Rushmore, P
Practice
Manager. Terrace Eye Centr
re.

u 5 ights reserve
ed

 How can I eliminat phone t
te tag?

Mary trave to New Zealand for a holid break. John is le to com
els w day . eft mplete a
very impor
rtant subm
mission and present to their largest client i n just a few days.
d o w
John must discuss the submi ssion with Mary in detail prior to presentation.
h d r
John & Ma become very frus
ary e strated with emails an telephon tag…
h nd ne

W
What happens Next
t?

Mary arriv ves in Au
uckland an is inun
nd ndated with emails and voic mail
ce
messages on her mobile. John has also wasted so
s n o ome of his time. How
s wever if
Mary was using a Unified Com
U mmunications system results could hav been
m, ve
different.

wer
The Answ

Unified Coommunicat tions (UC) features allow Mary to turn a ny telepho into
a y one
their work extension and opera seamle
ate essly from any locatio
a on.

It also pro
ovides John with Ma
ary’s prese
ence and availability, saving tim and
a , me
wasted communicati
w ions.

Some of th features are Insta Messag
he ant ging, Real time prese ence Infor
rmation,
Single num
mber conta Video Conferenc
act, cing, call control, sp
c peech recoognition,
unified me
essaging, voice mail, and email, SMS, Fax and Mob
v bility.

– Mini REP
PORT “Fiv reasons why every CEO mus understa Unified
ve s y st and d
Communic cations” & “Don’t buy a VoIP Ph
y hone Syste before you read this”
em t

 ALLY need all of the telepho lines on my acc
Do I REA d ese one count?

Y
You may never nee to pay l
ed line rental again!

I’ve found that ma
d any Austra alian busin
nesses are still payying “line rental”
charges on their pho bill eve though they qualify for a se
one en ervice that has no
line rental charges. You see m most busin
nesses whi are loc
ich cated within CBD,
metro or mmajor regioonal locatio actually qualify fo phone liines with free line
ons or f
rental. Whhat’s the ca
atch? Ther is a catc in fact a couple of them. To qualify
re ch, f o
f free line rental:
for

• You business must be located within a metropolitan a
ur s area.

• You must hav a genuin busines with an ABN (we d not prov
u ve ne ss A do vide
services to residentia custome
o al ers).

- Mini REP
PORT – “N
Never Again
n”

u 5 ights reserve
ed

 Why doesn’t my Te
elco show me how to slash my costs l
w m like The
Telephone Guy can
e n?

Hig Commissions inf
gh mendations made by Telco Account
fluence th recomm
he s y A
Executives
This removes the benef of ‘indep
s fit pendent’ ad
dvice that is best for your busin
ness
On again y get the great spie
nce you e el…
“Evverything is on easy to read Billl… You will save up to 16%... We’ll supp you
s w port
– ju call 180 ??? ??? One Ea monthly paymen
ust 00 ?... asy nt.”

But here are t FACTS The Telco Accoun Manager
t the S. nt r;
 Often d hich “Mate” he’ll get to sell you the teleph one system
decides wh ” t m
purely based upo the “Ma tes” closing ratio (ie; the likeliho of the Telco
on ood
Accoun exec get
nt tting their f
free comm
mission).

 Is heav influenced Not to discuss your Best available op
vily o ptions allow
wing
you to make an in
nformed de
ecision.

 Receiv high co
ves ommissions on long term contra
s t acts Bundl ed with
Teleph
hone Equip
pment Hard
dware. Queestionable integrity.

 Support = Call a Help Desk wait in th queue, speak with a low qua
k, he s h alified
call cen operat get pa ssed aroun from op
ntre tor, nd perator to o
operator (s
sound
familiar?) And all you want is to speak with the people wh o installed the
k
system but you have to go through th other process firs Sounds Hard –
m, h o his st.
Becaus it is hard.
se

– Full REP
PORT “9 se
ecrets the Telcos don want yo to know
n’t ou w”

 xplain VoI to me in layman’s language
Please ex IP n s

V
VoIP - Wh is it?
hat

V
VoIP mean Voice over Interne Protocol not Voice over the Internet.
ns o et l, e

Still confu
used abou what Vo is?
ut oIP

V
VoIP is te
ermed very loosely t
y today. VoIP is often confused with “Lo Cost
n d ow
Calls” and “Telephon System Let me explain, VoIP best describes “Voice
d ne ms”. e s
over a dat network” whereas IP Telephony or Unified comm
ta ” munications refers
s
to the Soft
tware Applications an Hardwa of an IP phone sy
nd are P ystem.

u 5 ights reserve
ed

V
VoIP - Low Cost Ca
w alls

V
Voice over Internet Protocol (V
P VoIP) conv verts voice calls to p
e packets tha travel
at
over data networks. In this wa a singl robust network ca carry all of an
ay, le, an a
on’s data and voice t
organizatio a traffic in a converged system.
c

V
VoIP involves trade- -offs surrou
unding factors such as cost, fle
a exibility, reliability,
and user e
expectation but evi dence con
ns, ntinues to mount that improvem
m t ments in
technology are tilting such eva luations in favour of VoIP.at is IP Teleph
y g hony?

IP (Interne protocol) telephony is a Telep
et ) y phone Sysstem hardw ware and software
that suppo telepho calls o your co
orts one on omputer ne etwork. In tthe office you will
y
see that yyour telephone can nnow plug in the sam cable a your co
nto me as omputer
bringing bo devices and their full potential closer together.
oth r

– REPORT “Don’t bu a VoIP s
T uy system un you read this repo
ntil d ort”

 What are the Adva
e antages of my staff working from home only 2 da
f w e ays
per week??

NO COST NET WAG INCRE
T GE EASE

Teleworkin has provided a 'no
ng o-cost' net wage increase for em
mployees who
save thous
sands on reduced tra
r uced trave time.
avel costs and benefit from redu el

By working from hom just 2 d ays per we
g me eek, emplo
oyees can…
…

 save an av
s verage of $ 000 per year on petrol, park
$3, r king and ve
ehicle
upkeep
u

 save an av
s verage of 2 weeks co
ommute tim
me

– Mini REP
PORT “5 Reasons w every business owner must understan
R why b t nd
Unified Co
ommunicat
tions.”

 How can I do Low cost video conferencing?
o

Have you ever seen a grown man cry?
n ?

Well I nea did the other day Let me explain. I was spea
arly e y! aking with a client
recently w who was complainin about having to constantly travel between
c ng h y b
Melbourne and Syd
e dney for b usiness meetings. Sometimes these meetings
m S s m
w
would last for only ha an hour but he wo
alf r ould waste a whole d travelin back
e day ng
and forth because the meetin ngs involv
ved severa people a travelin from
al all ng
different lo
ocations.

– Mini REP
PORT “Have you eve seen a grown man cry”?
er g n
u 5 ights reserve
ed

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